User Manual

50 English
Troubleshooting
Troubleshooting
Problem Cause Action
The oven is not
clean after a self-
cleaning cycle.
A ne dust or ash is
normal.
This can be wiped clean with a
damp cloth.
Set the self-cleaning cycle for
a longer cleaning time.
The cycle was not long enough
to burn off the dirt buildup.
Extremely dirty ovens
require hand-cleaning of
excessive spillovers and food
buildup before you start a
self-cleaning cycle. Multiple
self-cleaning cycles may be
necessary to completely clean
the oven.
There is steam
or smoke coming
from under the
control panel.
This is normal. The oven vent is located there.
More steam is visible when
you are using the convection
functions or when baking or
roasting multiple items at the
same time.
A burning or oily
odor coming from
the vent.
This is normal for a new
oven and will disappear
within
1
/2 hour of the rst
bake cycle.
To speed the process, set
a self-cleaning cycle for a
minimum of 3 hours. (See page
43.)
Strong odor. This is temporary. The insulation around the
inside of the oven emits an
odor the rst few times the
oven is used.
Problem Cause Action
A crackling or
popping sound.
This is normal. This is the sound of the metal
heating and cooling during
any cooking or cleaning
function.
Excessive smoking
during a self-
cleaning cycle.
This is the rst time the
oven has been cleaned.
This is normal. The oven will
always smoke more the rst
time it is cleaned.
Wipe up all excessive soil
before starting the self-
cleaning cycle.
If smoke persists, tap OFF.
Open the windows to clear
the smoke from the room.
After the oven has cooled and
unlocked, wipe up excessive
soil, and then reset the oven
for self-cleaning.
The oven door will
not open after a
self-cleaning cycle.
This is normal. The oven door will stay locked
until the oven temperature
drops below 400 °F.
NX60T8711SS_AA_DG68-01220A-00_EN.indd 50 3/26/2020 9:01:06 PM