User Manual

English 31
Warranty
Warranty (U.S.A)
PLEASE DO NOT DISCARD. THIS PAGE REPLACES THE WARRANTY PAGE IN
THE USE & CARE GUIDE
SAMSUNG ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE
This SAMSUNG brand product, as supplied and distributed by SAMSUNG
ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original
carton to the original consumer purchaser, is warranted by SAMSUNG against
manufacturing defects in materials or workmanship for the limited warranty
period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Five (5) Years Glass Cooktop Part and Heater Coil Part (Parts Only)
This limited warranty is valid only on products purchased and used in the United
States that have been installed, operated, and maintained according to the
instructions attached to or furnished with the product. To receive warranty service,
the purchaser must contact SAMSUNG at the address or phone number provided
below for problem determination and service procedures. Warranty service can
only be performed by a SAMSUNG authorized service center. The original dated
bill of sale must be presented upon request as proof of purchase to SAMSUNG or
SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States
during the warranty period at no charge, subject to availability of SAMSUNG
authorized servicers within the customer’s geographic area. If in-home service is
not available, SAMSUNG may elect, at its option, to provide transportation of the
product to and from an authorized service center. If the product is located in an
area where service by a SAMSUNG authorized servicer is not available, you may
be responsible for a trip charge or required to bring the product to a SAMSUNG
authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the
service agent.
Information codes
Displayed
code
Possible cause Solution
C0
The top sensor is open when
the burner is operating.
Turn off the cooktop and then restart. If
the problem continues, unplug the power
cord for 30 seconds or more and then
reconnect. If the problem is not xed,
please contact a local Samsung service
center.
There is a short in the top
sensor when the burner is
operating.
C1
This code appears if the
internal temperature of a
burner rises abnormally high.
C2
The IGBT sensor is open when
the burner is operating.
There is a short in the IGBT
sensor when the burner is
operating.
d0
The key is pressed for more
than 8 seconds.
Check if the key pad is wet or a key is
depressed. If the problem continues,
restart the appliance using the POWER
key. If the problem still continues, contact
a local Samsung service center.
F0
Communications between
main and sub PCBs failed.
Restart the appliance using the POWER
key. If the problem continues, disconnect
power for more than 30 seconds. Then,
restart the appliance. If the problem
still continues, contact a local Samsung
service center.
F1
Communications between
main and EEP-ROM failed.
F2
The touch-enabled IC
communicates abnormally.
UP The voltage is too high or low.
Check the power connection and make
sure to turn the appliance on after
regulating the voltage (208 V to 240 V).
A2 DC Motor Locking Information
It occurs when DC Motor cannot operate
due to defects of PCB, wiring or blockage
of on motor blade.