Installation guide

OfficeServ 12 Programming Guide/Ed.00 CHAPTER 2. MMC Programming

415 Report Trunk Abandon Data

Allows the system administrator or technician to enable or disable the reporting of

abandoned Trunk Line calls for which CID, CLIP information has been collected on

a per-trunk basis. There are two options for this MMC as follows :

No Report Type Description

0 REPORT : NO Abandoned call records for incoming calls with CID information will not

be printed on SMDR or stored in the system call abandon list. These

records will continue to be stored in the station review list.

1 REPORT : YES Abandoned call records for incoming calls with CID information will be

printed on SMDR and stored in the system call abandon list.

These records will also be stored in the station review list.

In order for these abandoned call records to print on SMDR, MMC 725 SMDR

OPTIONS Option 11 Print Abandoned Call Records must be set to YES.

PROGRAM BUTTONS

VOLUME Used to scroll through options

KEYPAD Used to enter selections

SOFT Move cursor left and right

SPEAKER Used to advance next MMC

HOLD Used to clear previous entry

ANS/RLS Used to select ALL

ACTION

PROCEDURE DISPLAY

1. Press Transfer button and enter 415

Display shows

[701] TRK ABNDN

REPORT:YES

2. Dial trunk number(e.g., 702)

[702] TRK ABNDN

REPORT:YES

Use Volume button to select trunk and press

Right Soft button to move cursor

3. Dial 1 for YES or 0 for NO

[702] TRK ABNDN

REPORT:NO