Installation guide

OfficeServ 12 Programming Guide/Ed.00 CHAPTER 2. MMC Programming
© SAMSUNG Electronics Co., Ltd. Page 2-253
726 VM/AA Options
This MMC is used to define all the in band DTMF codes sent to voice mail ports.
These in band codes can be 0-9, A, B or C, and performed two functions.
CALL AND TYPE INFORMATION
This is a DTMF signaling string sent to a voice mail port when the voice mail port
answers a call. This DTMF information tells the voice mail port what type of call it is
receiving and where the call is coming from. e.g., call has forwarded from extension 225
CALL PROGRESS TONES
These are sent to the voice mail system to provide information about the progress of
the call. e.g., ring back, busy or disconnect.
Most Voice Mail systems can utilize DTMF in band signaling for more efficient call
processing. This MMC has many parameters that can be programmed according to
the type of automated attendant and/or voice mail system connected.
CALL and TYPE INFORMATION
The format of the DTMF data sent to a VM/AA port is as follows :
[CALL TYPE] + [DN1] + [SEPARATOR] + [DN2]
an example of this would be
[FORWARD ALL ] from [ 225 ] on trunk [ 703 ]
Each field can be programmed individually as follows :
EXTENSION FOR DN1
: If set to yes, when the voice mail auto attendant system
answers a call the system will send data in the DN1 field indicating that a station is
ringing the VMAA port.
If set to no, when the voice mail auto attendant system answers a call the system will
not send station data in the DN1 field.(
Default : No
)
TRUNK FOR DN1
: If set to yes, when the voice mail auto attendant system
answers a call the system will send data in the DN1 field indicating that a trunk is
ringing the VMAA port.
If set to no, when the voice mail auto attendant system answers a call the system will
not send trunk data in the DN1 field.(
Default : No
)
EXTENSION FOR DN2
: If set to yes, when the voice mail auto attendant system
answers a call the system will send data in the DN2 field indicating the originating
station of the call ringing the VMAA port.
If set to no, when the voice mail auto attendant system answers a call the system will
not send station data in the DN2 field.(
Default : No
)