Installation guide

OfficeServ 12 Programming Guide/Ed.00 CHAPTER 2. MMC Programming

PROGRESS TONE ID

: These are the DTMF codes that is sent to the VMAA port

in place of regular progress tones. For example, when a VMAA port goes off hook to

originate or transfer a call, instead of hearing normal dial tone, it will hear DTMF

‘BA’. Progress tones can greatly increase the efficiency of a VMAA system because

it is easier and quicker to detect DTMF than a busy, ring back or DND tone.

Progress tones can identify any of the following :

No Tone Type Default Description

0 DIAL TONE NO Dial Tone

1 BUSY TONE NO Busy Tone

2 RINGBAK TONE NO Ring back Tone

3 DND NO MORE NO DND or No More Call Button Error

4 HDSET ANSWER NO Off Hook Answer

5 SPKER ANSWER NO On Hook Answer

GENERAL RULES

1. 201 is talking to a trunk and presses TRANSFER plus the station number, but the

station is forwarded to VM/AA and VM/AA answers. When this happens, if 201

presses TRANSFER again to return to the trunk, the VM/AA port is not on hold.

It is disconnected.

2. A VM/AA port leaves a message indication for a station. When the station returns

the message, any available port in the VM/AA group should ring, not only the

one that left the message.

3. A VM/AA port leaves a message for a station. When the station returns the

message, the MESSAGE LED is not automatically turned off. If a VM/AA

system turns on the MESSAGE LED, the VM/AA system must turn it off.

4. If DTMF call progress tones are not enabled, the system sends regular call

progress tones.

5. When a VM/AA port calls a station that is in the AUTO ANSWER or VOICE

ANNOUNCE mode, the phone will be forced to ring.

6. All calls to a VM/AA port or group ring with Trunk line ringing cadence, not

intercom ring cadence.