USER GUIDE Enterprise IP Solutions OfficeServ Link V3
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX. 75082 telephone (972) 7617300. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
TABLE OF CONTENTS Introduction Chapter 1 ........................................................................ 1 What is OfficeServ Link? ...................................................................................................... 1 Installation Chapter 2 ........................................................................ 2 Things to Know Before Installation........................................................................................ 2 How to Install OfficeServ Link .......
1 CHAPTER 1 What is OfficeServ Link? OfficeServ Link is an application gateway providing Computer Telephony Integration (CTI) access to the OfficeServ 7000 Series of keyphone systems. It can connect to up to eight systems simultaneously, allowing more centralized management of CTI in multi-system installations. OfficeServ Link connects to the OfficeServ 7000 Series systems over the LAN via TCP/IP communications.
2 CHAPTER 2 Things to Know Before Installation Keyphone Requirements OfficeServ Link is compatible with any of the OfficeServ 7000 Series keyphone systems, including: • OfficeServ 7030 • OfficeServ 7100 • OfficeServ 7200-S • OfficeServ 7200 • OfficeServ 7400 PC Requirements The OfficeServ Link application is a critical point for OfficeServ CTI applications, and as such it must be loaded on to a PC dedicated for Samsung OfficeServ CTI applications.
Samsung provides a 30 day free trial period for OfficeServ Link to allow users to experience and evaluate the Samsung CTI applications risk-free. This free trial period allows CTI applications to connect to OfficeServ Link without the need for a software license key. The trial expires 30 days from the date of installation. After expiration a valid software license key must be entered in order to continue use of Samsung CTI applications. For specific details see the 30 Day Free Trial section in Chapter 3.
Installing OfficeServ Link is a fairly simple, straightforward process. Every effort has been made to ensure a fast and trouble-free installation. To begin, obtain the OfficeServ Link setup file from your authorized Samsung installation company. Double-click the file to launch the setup. Initialization of the setup will begin. Proceed with installation by configuring the following settings: 1. Choose the language you wish to read the End User License Agreement (EULA) in and then click Next.
PAGE 5 4. Confirm (click Yes) or deny (click No) that the information entered in step 3 is correct. 5. Select or confirm the location where OfficeServ Link will be installed and then click Next. The default location is C:\Program Files\Samsung Electronics\OfficeServ Link V3. 6. Select the program group on the Start menu where OfficeServ Link will be accessed and then click Next. The default setting is a new program group called OfficeServ Link V3.
8. Choose the language OfficeServ Link will use and then click Next. The default setting is English. 9. Once all files have been installed and all configurations completed the setup is done. Click Finish to close the setup. 6 PAGE 7. Choose the operating system type you are running and then click Next. This setting is important for configuring the TAPI settings for OfficeServ Link. The default setting is “Windows 98, ME, 2000 Series, XP Series” and you shouldn’t change it.
7 CHAPTER 3 How Licensing Works In order to use OfficeServ Link you will need a valid software license. Licenses are used to regulate the number of CTI users or applications that may connect to OfficeServ Link. The advantage of licensing is that you can reduce your overall costs by purchasing only the number of connections you need without having to manage a hardware dongle or a complicated middleware licensing application.
There are two methods that allow you to see your current license: 1. Run the License Tools Application. a. Click Start, then click All Programs b. Click OfficeServ Link V3 c. Click the License Tools icon to launch the License Tools application. (or Programs if using the Classic Start Menu). (or the group set in step 6 of the Installation process).
Click Start, then click All Programs b. Click OfficeServ Link V3 c. Click the OfficeServ Link V3 icon to launch the OfficeServ Link. d. Right click the icon in the upper left hand corner of the window, then click “About Samsung OfficeServ Link V3(A)…” (or Programs if using the Classic Start Menu). (or the group set in step 6 of the Installation process). PAGE a. 9 2. Run OfficeServ Link.
10 The OfficeServ Link V3 Information window will appear. PAGE e. This screen displays all available license information including the unique identifier for your specific OfficeServ 7000 Series system and the various software connections allowed by the license. If you are running the 30 day trial license the Register License Number field will indicate that no license key has been entered and show how many days are left on the trial. The OfficeServ Link V3 Information window is fixed at 698 pixels tall.
b. Click OfficeServ Link V3 c. Click the License Tools icon. d. The License Tools program window will appear. e. Type or paste the license key into the box below Enter License. f. Click Register. A message will appear alerting you that you should make sure OfficeServ Link is not running. Click OK to proceed or click Cancel to back up and stop OfficeServ Link first. g.
12 The License Tools screen will update to show that your new license information has been successfully entered. PAGE h. Be sure to retain a backup copy of your license key in the event of catastrophic failure of the OfficeServ Link PC.
13 CHAPTER 4 Gathering Configuration Information Configuration of OfficeServ Link happens in three steps: 1. Configure OfficeServ Link Options 2. Configure OfficeServ 7000 Series System Information 3. Configure Users Link Options govern the behavior of the application itself and include such things as running OfficeServ Link as a service and automatic connection.
14 (or the group set in step 6 of the Installation process). PAGE 2. Click OfficeServ Link V3 3. Click the OfficeServ Link V3 icon to launch the OfficeServ Link Configuring OfficeServ Link Options From the main OfficeServ Link window click the “Option” button in the upper right hand corner of the window. The Option window will appear. Initially this window may seem intimidating, but most settings will only require adjustment in a very small number of cases.
connections enabled This setting is read only and tells OfficeServ Link to limit the number of CTI connections according to the license that is currently active. This field is read only and shows the number of CTI connections allowed by the currently active license. Sets whether or not to clear old messages from the Notification Message View (highlighted below) automatically after a certain number of messages. The default setting is yes (checked). Use Message Auto Clear Opt.
Configuring OfficeServ 7000 Series System Information From the main OfficeServ Link window click the “Configuration” button in the upper right hand corner of the window. The Config Switch Information window will appear. This window is used to configure connection information for each OfficeServ 7000 Series system connected to OfficeServ Link. It also allows you to set the TCP/IP port OfficeServ Link will use to listen for CTI application connections. A full explanation of each option is detailed below.
Adding, Deleting, and Modifying OfficeServ 7000 Series System Information The Add, Delete, and Modify buttons allow you to configure OfficeServ 7000 Series system connections. Click Add to add a new system. Select an existing system from the Switch Information List and click Delete to remove the connection or click Modify to change the connection options. The Add / Modify Switch Information window contains the system-specific options used to connect to an OfficeServ 7000 Series system.
From the main OfficeServ Link window click the “Configure User” button in the upper right hand corner of the window. The Manage User List window will appear. This window is used to manage users who connect to OfficeServ Link. Click the Add button to add a user. Select an existing user from the Registered User List View and click Delete to remove the user or click Modify to change the user’s connection settings. Clicking Add or Modify will display the Add User / Modify User Information window.
19 CHAPTER 5 Connecting OfficeServ Link In order to connect OfficeServ Link you must first launch the application: 1. Click Start, then click All Programs 2. Click OfficeServ Link V3 (or Programs if using the Classic Start Menu). (or the group set in step 6 of the Installation process). 3. Click the OfficeServ Link V3 icon to launch the OfficeServ Link. The main Link window will appear. Click the “Connect” button in the upper right hand corner of the screen. 4. A confirmation prompt will appear.
20 PAGE 5. Click OK to begin the connection process. A status bar will appear briefly as the OfficeServ 7000 Series system(s) connect. 6. The Notification Message View at the bottom of the window will display a series of status messages indicating the success or failure of the connection(s). If no errors have occurred the last message should say “All services are running successfully”. 7. OfficeServ Link is now running and ready for applications to connect.
IP Address This field shows the IP address the user is connecting from. Note that 127.0.0.1 means that the user is connecting from the OfficeServ Link PC. This is most often the case with OfficeServ EasySet and OfficeServ DataView. Port No This field shows the TCP/IP port number the user is connected with on the user’s PC. Note that the connected port on the OfficeServ Link PC is always 6000 (unless otherwise specified in the Config Switch Information screen).
To check the status of an OfficeServ Messenger connection, press the F11 key from the main OfficeServ Link window. The Auto Connection Software Status window will appear. The Connected User Information screen contains the same informational fields as the Connected User List View of the main OfficeServ Link window, and also allows you to doubleclick the user to forcibly disconnect them.
There are two methods to disconnect OfficeServ Link. One method is to sever the connection(s) and exit the application, the other method is to sever the connection(s) without exiting the application. Disconnecting Without Exiting OfficeServ Link 1. Press the “Disconnect” button in the upper right hand corner of the OfficeServ Link window. 2. A message box will appear asking you to confirm that you want to disconnect. Click OK to disconnect. 3.
2. A message box will appear asking you to confirm that you want to disconnect and exit OfficeServ Link. Click OK and OfficeServ Link will silently disconnect and exit to your desktop. 24 1. Press the “End” button on the right side of the OfficeServ Link window.
SOFTWARE LICENSE AGREEMENT AND LIMITED WARRANTY For OfficeServ CTI Applications for OfficeServ Keyphone Series IMPORTANT, READ CAREFULLY This Samsung End-User License Agreement (EULA) is a legal binding agreement between you (either an individual or an entity) and Samsung for Samsung software product identified above, which includes computer software and may include printed material, and "online" or electronic documentation ("SOFTWARE").
2. SOFTWARE ACTIVATION a. 3. Software Activation; Samsung will provide a software activation code that will allow use of the purchased OfficeServ CTI products. The activation code will be associated with the MAC address of the LAN interface of the Samsung telephone system. In the event of hardware failure associated with the LAN interface Samsung will issue a replacement software activation code when requested by a Samsung authorized dealer.
