System_Administrator_Guide_Cover.qxp 4/30/2007 3:32 PM Page 1 FEATURES AND SPECIFICATIONS The OfficeServ telephone systems have preset (default) feature access codes that use the following number plan. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 1 SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE for OfficeServ™ 100, OfficeServ™ 500 OfficeServ™ 7000 Series April 2007 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 2 TABLE OF CONTENTS ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................ 2 Temporary Ring Plan Override .....................................
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 3 SYSTEM ADMINISTRATOR PROGRAMMING Customer Level Access .............................................................................................. 10 Customer Level Access Using the PROG Key ......................................................10 Change Feature Passcode ..........................................................................................11 Set Date and Time Display ........................................................
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 5 ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 6 SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 7 CALLING THE SYSTEM OPERATOR Any station that dials 0 will ring its assigned operator. (If tenant service is used, each tenant may have a different operator or operator group.) Calls to the system or tenant operator are easily identified because the CALL key will have a fast flashing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. The calls will continue ringing in queue until answered.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 8 When the second or third option is selected the barger will take priority over the line. This means unless you (barger) hang up first, the station or line you barged into will still be connected to you when the station you barged into hangs up. When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored.
System_Administration_Guide.qxp OfficeServ 100 & OfficeServ 7100 4/30/2007 12:56 PM Page 9 20 Groups (500 through 519) these can be changed to 4 digits if required. To create a backup or relief operator position, assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group.When it is necessary to use a backup operator, put the desired backup station in the group and remove the main operator.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 10 NOTE: Outgoing DISA calls are controlled by the dialing class of the station identified by the security code.The DISA line must have disconnect supervision from the central office. Insist that this service is verified by your installation/service company. DISA SECURITY A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 11 NOT VERIFIED When set for this option the user must enter an account code for all outgoing calls, but the account code is not verified against the system list. Non verified account codes can contain the digits 0~9, * and #. USING FORCED ACCOUNT CODES • • • Lift the handset and press the ACCT CODE key or dial 47. Enter the account code. Press the account code button again, press TRSF or hookflash (on an SLT).
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 12 lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls. • • • • Lift the handset or press the SPK or MONITOR key. Dial the tie line access code or press the tie line key. When you receive dial tone from the other system, you can dial extension numbers or access outside lines.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 13 CALLER ID SPECIAL FEATURES NOTE: The Caller ID features below require optional software and/or hardware. Please ask your installation and service company for details.
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 15 CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
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System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 17 SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company. • • • • • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. Dial the four digit passcode.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 18 CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Select the extension number. HOLD - Press to reset the passcode to default settings.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 19 Failure to enter the time using the 24 hour clock will cause the date to change at 12:00 P.M. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 505 Display shows OLD:6010184:0047 NEW:WMMDDYY:HHMM 2. Enter the new time and date using the above format OLD:6010184:0047 NEW:3020994:1445 3. Verify the time and date and reenter them if necessary OLD:3020994:1445 NEW:WMMDDYY:HHMM 4.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 20 2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right [205] PASSCODE PASSCODE:,,,, 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 4.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 21 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE: Directory information is always 11 characters. DEFAULT DATA: NONE Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 22 iDCS / ITP / DS 5000 KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V , 8 DIAL 9 W X Y Z 9 DIAL , : = [ ] , 1.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 23 PROGRAM TRUNK NAMES This program is used to assign a character name or identification for each C.O. line. You may assign a name of 11 characters long. PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. KEYPAD - Used to enter characters. HOLD - Press to clear entry. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 404 Display shows [701] TRUNK NAME 2. Dial trunk (e.g.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 24 PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. KEYPAD - Used to enter characters. HOLD - Press to clear entry. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 602 Display shows the first group [501] SGR NAME 2.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 25 PROGRAM SYSTEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. The system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list. The speed dial codes are 500–999 or 050–999. Each speed dial number consists of a line access code and the telephone number to be dialed.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 26 iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT VOLUME Transfer A C E B D F Speaker F Transfer Speaker DS 5000 SERIES KEYSETS 14D KEYSET PROGRAMMABLE KEYS LAYOUT 7S KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F A B C D E F 21D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F Open customer programming and follow the instructions below. ACTION DISPLAY 1.
System_Administration_Guide.qxp 4/30/2007 12:56 PM 4. Press the F key to toggle to Program System Speed Dial Names, step 3 to enter the name Page 27 SYS SPEED NAME 505: 5. Press TRSF to store and exit programming OR press SPK to store and advance to the next program DEFAULT DATA: NO SPEED NUMBERS ASSIGNED PROGRAM SYSTEM SPEED DIAL NAMES This program is used to assign a character name or identification for each system speed dial location.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 28 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49 or 000–049.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 29 iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT VOLUME Transfer A C E B D F Speaker F Transfer Speaker DS 5000 SERIES KEYSETS 14D KEYSET PROGRAMMABLE KEYS LAYOUT 7S KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F A B C D E F 21D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E F Open customer programming and follow the instructions below. ACTION DISPLAY 1.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 30 4. Dial the location number (e.g., 05) OR press UP or DOWN to select the location and press the right soft key to move the cursor OR press the left soft key to return to step 2 [205] SPEED DIAL 05: _ 5. Enter the trunk access code (e.g., 9) followed by the number to be dialed (e.g.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 31 2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor [205] SPEED NAME 00: 3. If the selected station has no speed dial bins, this display will be shown and a new station may be selected [205] SPEED DIAL SPDBLK NOT EXIST 4. Dial the speed dial location (e.g.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 32 KEYPAD - Used to enter characters. HOLD - Press to clear entry. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 715 Display shows the first message PGM.MESSAGE (01) GIVE ME THE CALL 2. Dial in the message number (e.g., 11) OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor PGM.MESSAGE (16) EMPTY MESSAGE 3.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 33 2. Dial the station number (e.g., 205) OR press UP or DOWN to select the station and press the right soft key to move the cursor OR press ANS/RLS to select all stations [205]ALM REM(1) HHMM: NOTSET OR [ALL]ALM REM(1) HHMM: NOTSET 3. Dial 1–3 to select the alarm (e.g., 2) OR press UP or DOWN to select the alarm and press the right soft key to move the cursor OR press the left soft key to return to step 2 [201]ALM REM(1) HHMM: NOTSET 4.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 34 MANAGING KEY ASSIGNMENTS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four. Adding “225” to a directed pickup key will define this key as pickup for extension 225 only.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 35 PROGRAM KEYS UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 107 Display shows the first station [201] KEY EXTEND 01:CALL1 2. Dial the station number (e.g.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 36 PROGRAMMING ACCOUNT CODES This program is used to add or change account code entries. PROGRAM KEYS KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data. Open customer programming and follow the instructions below. ACTION DISPLAY 1. Press TRSF and then dial 708 Display shows ACCOUNT CODE (001) 2.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 37 STATION TIMERS Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: NO ANS FWD No Answer Forward This is the amount of time a call will ring at a station before it forwards to the Forward No Answer destination. The default is 15 seconds and the range is 000 to 250 seconds.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 38 2. Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and press the right soft key OR press ANS/RLS to select all stations and press the right soft key [205] NO ANS FWD 010 SEC OR [ALL] NO ANS FWD 010 SEC 3. Press UP or DOWN key to select the station timer and press the right soft key [205] DTMF DUR. 0100 MS→ 4. Enter the new value via the dial pad, e.g.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 39 ACTION DISPLAY 1. Press TRSF and then dial 728 Display shows first entry TRANSLATION:(001) DIGIT: 2. Dial entry number (e.g., 005 or 0005) OR use UP and DOWN to scroll through entries and press right soft key to select entry TRANSLATION:(005) DIGIT:_ 3.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 40 HOLIDAY This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. PROGRAM KEYS UP & DOWN - Used to scroll through options. KEYPAD - Used to enter selections. SOFT KEYS - Move cursor left and right. HOLD - Used to clear an entry. ACTION DISPLAY 1. Press TRSF and then dial 512 Display shows RING PLAN FOLLOW1 2.
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 41 CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 18 button keysets and 28 button keysets can be exchanged. If incompatible set types are selected the system will provide an ERROR: NO MATCH message.
35 NO NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO YES NO NO NO NO NO NO NO YES NO NO NO NO NO NO YES YES NO NO NO NO NO NO NO YES YES NO NO NO NO NO NO YES NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO iDCS 8B iDCS 18B iDCS 28B ITP-5107S ITP-5121D ITP-5112L DS5021D DS5014D DS5007S NO NO NO NO NO NO NO NO NO NO NO NO NO YES NO NO NO DCS*, DS & iDCS 64 A
System_Administration_Guide.qxp 4/30/2007 12:56 PM Page 43 SYSTEM MAINTENANCE ALARMS The OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a feature that self-checks for any failures. If a failure does occur in the software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.
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System_Administrator_Guide_Cover.qxp 4/30/2007 3:32 PM Page 1 FEATURES AND SPECIFICATIONS The OfficeServ telephone systems have preset (default) feature access codes that use the following number plan. These codes can be used if a key is not available for the feature you want to use. Standard telephone users must always dial these codes.