Installation manual

CHAPTER 4. Functions of OfficeServ 7030

Message Forward With Append

Messages received in your mailbox may be forwarded to other mailboxes or lists on the

system. A message may be forwarded to another subscriber, or distribution list by entering

a destination mailbox. The subscriber may record an introductory comment if desired.

The message header is modified to reflect the forwarding party and time. Forwarding

multiple copies allows the subscriber to record introductions for each destination mailbox.

Forwarded messages may be re-forwarded, with additional introductions, using the same

procedure.

Message Pause

At any time while listening to your voice mail messages, you can pause the playback.

Message Play Order

Each mailbox may be set up to play messages in order of oldest first (First In First Out-

FIFO) or newest first (Last In First Out-LIFO).

Message Replay

Messages may be replayed as many times as you like.

Message Reply

When listening to your voice mail messages you may press one key to automatically leave

a message for the person who left you a message, this call return feature may always be

used for internal calls, and also outside calls if Caller ID is received, and the feature is

allowed by the system administrator. A subscriber may reply to a message sent by a public

caller. If the public caller requested a return call, OfficeServ 7030 Voice Mail will play the

message envelope and announce, ‘Callback Requested’. This means the public caller

entered his telephone number into the mailbox with touch-tone at the time he left the

message.

Message Retention Time by Subscriber

The length of time messages are stored prior to automatic purging may be set for each

mailbox. Retention Time can be set from 1 to 9,999 days. Retention Time applies to both

new and saved messages. Each time a message is saved, the Retention Time is reset.

Only messages that have not been accessed are automatically deleted.

Message Retrieve

Any sent message may be canceled before the recipient has received it. Any message that

has been sent but not listened to by the recipient may be retrieved (‘pulled back’) into the

sender’s mailbox. If the message was independently sent to several subscribers, each copy

may be retrieved separately. A message sent to a distribution list may be retrieved up to the

time it is first played by any member of the list. Retrieving a message from a distribution

list pulls it back from all list members. It may then be edited, updated, rerecorded, deleted,

or sent to a different destination. This capability is particularly useful if the sender

incorrectly addresses one copy of a message to several subscribers or if a change in events

makes the message no longer relevant.