Quick Guide (ver.1.0)

English - 20
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is easy.
1. Call the Samsung
Contact Center
and ask for remote
support.
2. Open the menu
on your TV and
go to the Support
section.
3. Select Remote
Management and
Provide the Pin# to
the agent.
4. The agent will then
access your TV.
That's it!
Troubleshooting and Other Information
[PF5500-ZA]BN68-04891A-06ENG.indb 20 2013-10-28 �� 2:43:05