e-Manual
Table Of Contents
- English
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote
- About the Samsung Smart Remote (THE FRAME)
- Connecting to the Samsung Smart Remote
- Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard
- Entering Text using the On-Screen QWERTY Keyboard
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Setting the Time and Using the Timer
- Using the Screen Burn Protection and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Using Other Functions
- Running the accessibility functions
- Enabling voice guides for the visually impaired
- Enabling audio for the video description function
- White text on black background (high contrast)
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring advanced system settings
- Checking digital channel signal info and strength
- Restoring the TV to the factory settings
- Troubleshooting
- Getting Support
- Diagnosing TV operational issues
- There Is a Problem with the Picture
- I Can't Hear the Sound Clearly
- There Is a Problem with the Broadcast
- My Computer Won't Connect
- The TV Won't Connect to the Internet
- The Schedule Recording/Timeshift Function Isn't Working
- Anynet+ (HDMI-CEC) Isn't Working
- I Have Trouble Launching/Using Apps
- My File Won't Play
- I Want to Reset the TV
- Other Issues
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using APPS
- Read Before Using the Internet
- Read Before Playing Photo, Video, or Music Files
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Buttons and Functions
- License
- Accessibility Guidance
- 83 -
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's
software version, information about Smart Hub, and other information you may need to get service support from a
Samsung call agent or the Samsung website.
" You can also view information by scanning the QR code of your TV.
" You can also start this function by pressing and holding the button for 5 or more seconds.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be
registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
" You must agree to the terms and conditions for the service request.
" This function is not available in specific geographical areas.
" This function requires an Internet connection.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also
view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the
Smart Hub and TV factory reset functions.