Owner's Manual
Table Of Contents
- User Manual
- Before Reading This User Manual
- Warning! Important Safety Instructions
- 01 TV Installation
- 02 Using Art Mode
- 03 The Samsung Smart Remote
- 04 Initial Setup
- 05 Troubleshooting and Maintenance
- Troubleshooting
- The TV won’t turn on.
- There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
- The remote control does not work.
- The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
- The TV settings are lost after 5 minutes.
- Intermittent Wi-Fi
- Video Apps problems (Youtube etc)
- The TV remains on or does not turn on automatically.
- Precautions when using Art mode
- What is Remote Support?
- Eco Sensor and screen brightness
- Caring for the TV
- Troubleshooting
- 06 Specifications and Other Information
- LIMITED WARRANTY TO ORIGINAL PURCHASER
- Quick Setup Guide
- E-Manual
- Contents
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED and SERIF TVs)
- About the Samsung Smart Remote (UHD TV)
- About the Samsung Smart Remote (THE FRAME)
- Connecting to the Samsung Smart Remote
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Using the Guide
- Recording Programs
- Using the instant and schedule recording options from the Guide screen
- Using the instant and schedule recording options while watching a program
- Scheduling a video recording after entering the date and time
- Managing the schedule recording list
- Viewing recorded programs
- Setting up a schedule recording start
- Setting Up a Schedule Viewing
- Using Timeshift
- Buttons and functions available while recording a program or Timeshift
- Using the Channel List
- Editing channels
- Using a Personal Favorites List
- TV-Viewing Support Functions
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, and pitch of the Voice Guide
- Enabling audio for the video description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- Using Other Functions
- Troubleshooting
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using APPS
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Limitations to the use of photo, video, and music files Try Now
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Video codecs supported by RU8 model series or higher
- Video codecs supported by RU7 model series or lower
- Video codecs supported by Q900RB model series
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by Q900RB model series
- Supported Resolutions for FreeSync
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Accessibility Guidance
- Frame TV Wall Mount: Installation Guide
- Frame TV Wall Mount: Cautions While Installing
- Using Accessibility Functions
- Connections
- Mounting Template
- Standard Installation Requirements by Wall Type
- Important Safety Instructions
- 122 -
External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these
steps may help resolve the problem.
The problem Try this!
The "Mode Not Supported"
message appears.
Adjust the output resolution of the external device to a resolution supported by the TV.
The video is OK but there is
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using a DVI to HDMI cable, a separate audio cable is required.
To listen to the computer sound, connect external speakers to the audio output connection
of the computer.
How can I use Screen
Mirroring?
To wirelessly connect the TV to your PC, read the instructions at PC Screen Sharing
(Wireless) in Connection Guide, and then try to connect.
• Source Connection Guide PC Screen Sharing (Wireless)
Confirm that the TV and your PC are connected to the same wireless network.
To wirelessly connect the TV to your mobile device, read the instructions at Smartphone
Screen Sharing (Smart View) in Connection Guide, and then try to connect.
• Source Connection Guide Smartphone Screen Sharing (Smart View)
If the TV has difficulties connecting to your PC or mobile device due to surrounding radio
interferences, change the frequency of the wireless access band, and then try to connect.
No screen appears when
connecting the TV to an
external device.
For more information about how to connect an external device, run Connection Guide.
• Source Connection Guide
Make sure that the external device is connected securely and turned on. Move to Sources to
switch to other input sources.
• Source Sources