Owner's Manual
Table Of Contents
- User Manual
- Before Reading This User Manual
- Warning! Important Safety Instructions
- 01 TV Installation
- 02 Using Art Mode
- 03 The Samsung Smart Remote
- 04 Initial Setup
- 05 Troubleshooting and Maintenance
- Troubleshooting
- The TV won’t turn on.
- There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.
- The remote control does not work.
- The cable box or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
- The TV settings are lost after 5 minutes.
- Intermittent Wi-Fi
- Video Apps problems (Youtube etc)
- The TV remains on or does not turn on automatically.
- Precautions when using Art mode
- What is Remote Support?
- Eco Sensor and screen brightness
- Caring for the TV
- Troubleshooting
- 06 Specifications and Other Information
- LIMITED WARRANTY TO ORIGINAL PURCHASER
- Quick Setup Guide
- E-Manual
- Contents
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED and SERIF TVs)
- About the Samsung Smart Remote (UHD TV)
- About the Samsung Smart Remote (THE FRAME)
- Connecting to the Samsung Smart Remote
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Using the Guide
- Recording Programs
- Using the instant and schedule recording options from the Guide screen
- Using the instant and schedule recording options while watching a program
- Scheduling a video recording after entering the date and time
- Managing the schedule recording list
- Viewing recorded programs
- Setting up a schedule recording start
- Setting Up a Schedule Viewing
- Using Timeshift
- Buttons and functions available while recording a program or Timeshift
- Using the Channel List
- Editing channels
- Using a Personal Favorites List
- TV-Viewing Support Functions
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, and pitch of the Voice Guide
- Enabling audio for the video description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- Using Other Functions
- Troubleshooting
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using APPS
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Limitations to the use of photo, video, and music files Try Now
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Video codecs supported by RU8 model series or higher
- Video codecs supported by RU7 model series or lower
- Video codecs supported by Q900RB model series
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by Q900RB model series
- Supported Resolutions for FreeSync
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Accessibility Guidance
- Frame TV Wall Mount: Installation Guide
- Frame TV Wall Mount: Cautions While Installing
- Using Accessibility Functions
- Connections
- Mounting Template
- Standard Installation Requirements by Wall Type
- Important Safety Instructions
The TV remains on or does not turn on automatically.
If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the
motion sensor may be affected by the installation environment (height, tilt, obstacles). If the clothes you wear or
your skin color is similar to the surrounding shading, the motion sensor may not work properly.
The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other
occurrences). You can adjust the response level by adjusting the sensitivity of the motion detector.
(
> Art > Settings > Motion Detector)
Precautions when using Art mode
The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion
sensor as well as the brightness and color tone of the screen can be affected.
Art mode uses algorithms to minimize image burn-in that can be caused by displaying still images on the screen
for long periods of time.
The performance of the sensor may vary depending on the TV installation and operating environment.
– The screen brightness and color tone may be affected depending on the color of the floor on which the TV
stands.
– In an environment where special light sources other than standard light sources (halogen, fluorescent) are
used, the sensor's motion recognition performance may vary depending on the positions, types, and number of
the light sources.
– If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may not work
normally.
– If the TV is installed too high or too low, the sensor may not work normally.
– The motion sensor may sense motion from a flashing LED, a pet, a car moving outside the window, or other
occurrence and start operating.
Depending on the Auto Power Off function settings, the TV may turn off when there is no user input in Art mode,
such as inputs from the remote control (
> Settings > General > Eco Solution > Auto Power Off).
> Settings > General > System Manager > Time > Sleep Timer and Off Timer function does not work in Art
mode.
> Settings > General > System Manager > Auto Protection Time function does not work in Art mode.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates
English - 22