users manual

Voice Recognition Issues
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model or geographical area.
The problem Try this!
Bixby answers automatically.
The TV may recognize an ambient noise or everyday conversation as a call to
Bixby.
Turn off the Voice Wake-up function or set the Wake-Up Sensitivity to Low.
• Explore Now Settings Voice Wake-up
I spoke "Hi, Bixby" but Bixby does not
answer.
The Samsung Smart Remote may not recognize your voice when it is far away
from you, turned upside down, or located in an environment with loud ambient
noise.
• Use the Samsung Smart Remote less than 2 feet (1.5 m) with the remote
control buttons facing upward. (There is a built-in microphone on the front
of the Samsung Smart Remote.)
• Do not place the Samsung Smart Remote near the TV speaker or an audio
speaker.
Turn on the Voice Wake-up function.
• Explore Now Settings Voice Wake-up
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