Owner's Manual

04
Troubleshooting
and
Maintenance
Troubleshooting
If
the
TV
seems
to
have
a problem, first
review
this list of
possible
probl
ems
and
solutions. Alternatively,
review
the
Troubleshooting
Section
in
thee-Manual. If
none
of the troubleshooting tips
apply,
visit
www.samsung
.com/support or
call
Samsung
Customer
Service
at1-800-SAMSUNG
(1-800-726-7864).
•
For
detailed information
on
troubleshooting,
watch
the troubleshooting
videos
at
www.samsung.com
/
spsn
.
•
This
TFT
LED
panel
is
made
up
of
sub
pixels
which require sophisticated technology
to
produce.
There
may
be,
however,
a few bright or dark
pixels
on
the
screen.
These
pixels will
have
no
impact
on
the performance of the
product.
•
To
keep
your
TV
in
optimum condition,
upgrade
to the latest software.
Use
the
Update
Now
or
Auto
Update
functions
on
the
TV's
menu
(e
>®Settings>
Support>
Software
Update>
Update
Now
or
Auto
Update).
The
TV
won't
turn
on.
•
Make
s
ure
that the
AC
power
cord
is
s
ecurely
plugged
in
to the
TV
and
the wall outlet.
•
Make
sure
that the wall outlet
is
working
and
the power indicator
on
the
TV
is
lit
and
glowing a solid
red.
•
Try
pressing
the
Power
button
on
the
TV
to
make
sure
that the problem
is
not with the remote control.
If
the
TV
turns
on,
refer to
"Remote
control
does
not
work"
below.
There
is
no
picture/video/sound,
or
a
distorted
picture/video/sound
from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
or
you
cannot
find
a
channel.
•
Make
sure
the connection to the
device
is
correct
and
that all
cables
are
fully inserted.
•
Remove
and
reconnect
all
cables
connected
to the
TV
and
the external
devices.
Try
new
cables
if
possible.
• Confirm
that the correct input
source
has
been
selected(~
>
Source).
•
Perform a
TV
self diagnosis to determine if the p
roblem
is
caus
ed
by
the
TV
or
the
device(~
>
®
Settings>
Support
>
Self
Diagnosis
>
Start
Picture
Test
or
Start
Sound
Test).
• If
the test results
are
normal, reboot the
connected
devices
by
unp
lugging
each
device's
power
cord
and
then
plugging
it
in
again.
If
the
issue
persists,
refer to t
he
connection guide
in
the
user
manual of the
connected
device.
• If
you
are
not
using
a cable or satellite
box
,
and
your
TV
is
receiving
TV
signals from
an
antenna or a
cable
wall
connector,
run
Auto
Program
to
search for
channels(@
>®
Settings>
Broadcasting>
Auto
Program).
The
remote
control
does
not
work.
•
Check
if
the
power
indicator
on
the
TV
blinks
when
you
press
the remote
's
Power
button.lf
it
does
not,
replace
the
remote control's batteries.
•
Make
sure
that the batteries
are
installed with their pol
es
(+
/- }
in
the correct dire
ction
.
•
Try
poin
t
ing
the remote directly at the
TV
from 5
ft
. to
6ft.
(1.
5-
1.
8
m)
aw
ay.
• If
your
TV
came
with a
Samsung
Smart
Remote
(Bluetooth
Remot
e),
make
sure
to pair the remote to the
TV.
The
cable
or
satellite
box
remote
control
doesn't
turn
the
TV
on
or
off
oradjustthevolume.
•
Pro
g
ram
the
cable
or
sa
tellite
bo
x remote
co
ntrol to operate t
he
TV
.
Refer
to the c
able
or satellite
bo
x
user
manual
for the S
AM
S
UN
G
TV
c
od
e.
English -14