Owner's Manual
Table Of Contents
- User Manual
- E-Manual
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote
- About the Samsung Smart Remote (THE FRAME)
- Connecting to the Samsung Smart Remote
- Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard
- Entering Text using the On-Screen QWERTY Keyboard
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Setting the Time and Using the Timer
- Using the Screen Burn Protection and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Using Other Functions
- Running the accessibility functions
- Enabling voice guides for the visually impaired
- Enabling audio for the video description function
- White text on black background (high contrast)
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring advanced system settings
- Checking digital channel signal info and strength
- Restoring the TV to the factory settings
- Troubleshooting
- Getting Support
- Diagnosing TV operational issues
- There Is a Problem with the Picture
- I Can't Hear the Sound Clearly
- There Is a Problem with the Broadcast
- My Computer Won't Connect
- The TV Won't Connect to the Internet
- The Schedule Recording/Timeshift Function Isn't Working
- Anynet+ (HDMI-CEC) Isn't Working
- I Have Trouble Launching/Using Apps
- My File Won't Play
- I Want to Reset the TV
- Other Issues
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using APPS
- Read Before Using the Internet
- Read Before Playing Photo, Video, or Music Files
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Buttons and Functions
- License
- Accessibility Guidance
- Quick Setup Guide
- Accessory Kit
- Rear Panel Rubber Insert Diagram
- Cleaning Cloth
- Warranty
English - 14
04 Troubleshooting and Maintenance
Troubleshooting
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support
or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).
• For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the TV's menu (
> Settings > Support > Software Update > Update Now or Auto Update).
The TV won’t turn on.
• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV
turns on, refer to “Remote control does not work” below.
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the TV, or you cannot nd a channel.
• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
•
> Source).
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (
> Settings >
Support > Self Diagnosis > Start Picture Test or Start Sound Test).
• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then
plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected
device.
• If the TV is not connected to a cable or satellite box, run Auto Program to search for channels (
> Settings >
Broadcasting > Auto Program).
The remote control does not work.
• Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace
the remote control's batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.
The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.
• Program the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user
manual for the SAMSUNG TV code.