Owner's Manual
Table Of Contents
- User Manual
- Quick Setup Guide
- E-Manual
- Contents
- Guide
- Connections
- Connection Guide
- Connecting an Antenna
- Connecting to the network
- Establishing a wired network connection
- Establishing a wireless network connection
- Checking the network connection status
- Resetting Your Network
- Turning on the TV with a mobile device
- Connecting an IP control device to the TV
- Allowing to connect a wireless network
- Allowing to connect the Wi-Fi Direct
- Changing the name of the TV
- Displaying your mobile device screen on the TV
- Connection Cables for External Devices
- Switching between external devices connected to the TV
- Connection Notes
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
- About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
- About the Samsung Smart Remote (The Sero)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Learn how to use Samsung Smart Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing and Recording
- Using the Guide
- Recording Programs
- Setting Up Schedule Viewing
- Using Timeshift
- Getting to know Recording and Timeshift controls and options
- Using the Channel List
- Using the channel edit function
- Using a Personal Favorites List
- TV-Viewing Support Functions
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Using the Panel Care Functions
- Updating the TV's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
- The TV screen is turned off but audio continues
- Enlarge the screen
- Enabling audio for the audio (video) description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Splitting the caption
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configure Sign Language Guide options
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the TV
- Using Other Functions
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Limitations to the use of photo, video, and music files
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
- Supported video codecs (Q6*B Series)
- Supported video codecs (The Frame (32LS03B model)/BU8 Series)
- Supported video codecs (QN7**B Series)
- Supported video codecs (QN8**B Series or higher)
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
- Supported Resolutions for FreeSync (VRR)
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Connections
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colors do not look clear
- The picture colors are black and white or do not look the way they should look
- The TV automatically turns off by itself
- TV (The Frame TV) cannot be turned off.
- Unable to power on
- The TV remains on or does not turn on automatically.
- Unable to find a Channel
- The TV image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the TV menu is deactivated
- Captions appear on the TV screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the TV?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (eARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
- The TV audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn the TV and audio device off and on at the same time.
- Channel and Broadcast Issues
- External Device Connectivity Issues
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Recording Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The TV is hot.
- The TV smells like plastic.
- The settings are lost after 5 minutes or every time the TV is turned off.
- The TV is tilted to the side.
- The stand is wobbly or crooked.
- A POP (TV’s internal banner ad) appears on the screen.
- The TV is making a popping noise.
- The TV is making a humming noise.
- The TV narrates the screen events in voice-over.
- Diagnosing TV operational issues
- Getting Support
- Picture Issues
- FAQ
- Accessibility Guidance
- About the Samsung SolarCell Remote (Samsung Smart Remote)
- Important Safety Precautions
- Warranty
Before Reading This User
Manual
This TV comes with this User Manual and an embedded
e-Manual (
> Menu > Settings > Support > Open
e-Manual).
On the website (www.samsung.com), you can download the
manuals and see its contents on your PC or mobile device.
Warning! Important
Safety Instructions
Please read the Safety Instructions before using your TV.
Refer to the table below for an explanation of symbols which
may be on your Samsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL
SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of
this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Class II product: This symbol indicates
that a safety connection to electrical earth
(ground) is not required. If this symbol
is not present on a product with a power
cord, the product MUST have a reliable
connection to protective earth (ground).
AC voltage: Rated voltage marked with
this symbol is AC voltage.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Caution. Consult instructions for use: This
symbol instructs the user to consult the
user manual for further safety related
information.
Power
࡙ Do not overload wall outlets, extension cords, or adaptors
beyond their voltage and capacity. It may cause fire or
electric shock. Refer to the power specifications section of
the manual and/or the power supply label on the product
for voltage and amperage information.
࡙ Power-supply cords should be placed so that they are not
likely to be walked on or pinched by items placed upon or
against them. Pay particular attention to cords at the plug
end, at wall outlets, and at the point where they exit from
the appliance.
࡙ Never insert anything metallic into the open parts of this
apparatus. This may cause electric shock.
࡙ To avoid electric shock, never touch the inside of this
apparatus. Only a qualified technician should open this
apparatus.
࡙ Be sure to plug in the power cord until it is firmly seated.
When unplugging the power cord from a wall outlet,
always pull on the power cord's plug. Never unplug it by
pulling on the power cord. Do not touch the power cord
with wet hands.
࡙ If this apparatus does not operate normally - in particular,
if there are any unusual sounds or smells coming from it -
unplug it immediately and contact an authorized dealer or
Samsung service center.
࡙ To protect this apparatus from a lightning storm, or to
leave it unattended and unused for a long time (especially
when a kid, the elderly, or the disabled is left alone), be
sure to unplug it from the wall outlet and disconnect the
antenna or cable system.
– Accumulated dust can cause an electric shock, an
electric leakage, or a fire by causing the power cord to
generate sparks and heat or by causing the insulation
to deteriorate.
࡙ Use only a properly grounded plug and wall outlet.
– An improper ground may cause electric shock or
equipment damage. (Class l Equipment only.)
࡙ To turn off this apparatus completely, disconnect it from
the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and
power plug are readily accessible.