Before Reading This User Manual SAMSUNG • Do not overload wall outlets, extension cords, or adaptors beyond their voltage and capacity. It may cause fire or This TV comes with this User Manual and an embedded e-Manual (9 >®Settings> e-Manual). On the website (www.samsung.com), you can download the USER MANUAL manuals and see its contents on your PC or mobile device. electric shock.
Installation • Do not place this apparatus near or over a radiator or heat • When installing a wall mount kit, we recommend you wall using two top screws only, be sure to use a Samsung Do not place vessels (vases etc.) containing wateron this wall mount kit that supports this type of installation. (You apparatus, as this can result in a fi re or electric shock.
Operation Internet security • This apparatus uses batteries. In your community, there Samsung takes a number of steps to protect its Internet- might be environmental regulations that require you to compatible Smart TVs against unauthorized incursions and dispose of these batteries properly. Please contact your hacking. For example, certain sensitive communications local authorities for disposal or recycling information. between the TV and the Internet servers are encrypted.
03 Troubleshooting and Maintenance blinks when you press the remote's Power button. remote control to charge with indoor light, or use the For more information, see "Troubleshooting" or"FAQ" in the e-Manual. >®Settings> e-Manual >Troubleshooting or FAQ If none of the troubleshooting tips apply, please visit "www. samsung.com" and click Support or contact the Samsung service center. • This TFT LED panel is made up of sub pixels which require sophisticated technology to produce.
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0 Cs) QN65QN8**A 56.8 inches (1443.7 mm) 32.6 inches (828.4 mm) QN65QN9**A 56.4 inches (1433.1 mm) 32.3 inches (819.9 mm) • : 0-9, A-Z • CD 0 G 0 C, 0.7 inches (16.9 mm) 35.3 inches (897.4 mm) 11.8 inches (300.6 mm) 64.5 inches 50.0 lbs (22.7 kg) 67.9 lbs (30.8 kg) 0.6 inches (15.2 mm) 35.1 inches (892.0 mm) 11.8 inches (300.5 mm) 64.5 inches 48.7 lbs (22.1 kg) 66.4 lbs (30.
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E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Learn the Menu Screen link below.
Contents Guide TV Viewing 90 Using the Guide Connections 93 Recording Programs 95 Setting Up Schedule Viewing 97 Using Timeshift 97 Buttons and functions available while recording a program 5 Connection Guide 6 Connecting an Antenna 7 Connecting to the Internet 11 Screen Sharing (Smart View) with your Mobile Device 15 Connection Cables for External Devices 99 17 Switching between external devices connected to the TV 100 Editing Channels 19 Connection Notes 101 Using a Personal Fav
0 Resolutions for Input Signals supported by QN7**A series or higher 151 Supported Resolutions for FreeSync (VRR) 152 Supported Resolutions for Wide Screen 153 Read Before Connecting a Computer (Supported Resolutions) 156 Supported Resolutions for Video Signals Troubleshooting Picture Issues 163 Testing the picture Sound and Noise Issues 169 Testing the sound 158 Read Before Using Bluetooth Devices Channel and Broadcast Issues 159 Blocking programs based on their TV Rating External Device Connectivi
FAQ Accessibility Guidance The TV Screen does not Display Properly Learn the Menu Screen 187 When the TV screen does not display properly The TV does not Turn On 192 When your TV does not turn on 223 Using the Remote control 225 Using the Accessibility Menu 230 Using the TV with Voice Guide on 232 Using the guide The Picture is Distorted, or No Sound Comes Out of the Sound Bar 198 When the TV does not connect with an external device 235 Using Schedule Viewing 236 Using the Channel List properly 237
Guide Learn how to use various features. Connections You can watch live broadcasts by connecting a coaxial cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices. Connection Guide You can view detailed information about external devices that can be connected to the TV.
• External Storage: USB Flash Drive, Hard Disk Drive (HDD) The connection method and available external devices may differ depending on the model. Some functions may not be supported depending on the model or geographical area. Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes).
Connecting to the Internet You can get access to the Internet through your TV. Settings General Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable, the TV automatically accesses the Internet. If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting.
Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
Wireless Connection Select your wireless network. Refresh Manage Saved Networks The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically.
Turning on the TV with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the TV using a mobile device connected to the same network as the TV. This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay function. Apple AirPlay may not be supported depending on the model or geographical area.
Screen Sharing (Smart View) with your Mobile Device You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View. For information on how to share the screen with your mobile device, refer to Smartphone Screen Sharing (Smart View). • To turn off Screen Sharing (Smart View), disconnect the mobile device or press the control.
Using Tap View By tapping the mobile device on your TV, you can watch Multi View or mobile device's screen through the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. 1. Enable Tap View on your mobile device. For more information about configuration, refer to 'Enabling Tap View'. 2. Turn on the screen of your mobile device. 3. Tap your mobile device on the TV.
Using Multi View Multi View This function may not be supported depending on the model. You can view multiple content items through Multi View. To start the function, select Multi View, and then select the content to add in Select content. or select a desired combination in Preset at the top of Multi View. Or run screen sharing (Smart View/Apple AirPlay) for your mobile device. This function can be started or stopped by pressing the When the button on the Samsung Smart Remote.
• (Set Picture-in-Picture.) Selects the position of a small screen on the full screen. The focusing left or right screen appears as small window. This function may not be supported depending on the model. • (Listen to the sound from two screens.) You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound. This function may not be supported depending on the model. • (Delete screen.) You can delete the selected screen.
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI to HDMI Cables are divided into various types according to the types of input or output ports on external devices.
Cable name DVI to HDMI Optical Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical cables can't transmit video signals. Component cables transmit analogue signals. Component The video signal is separated and transmitted to the red, green, and blue terminals to provide HD (1080i) pictures.
Switching between external devices connected to the TV You can switch between TV programs and the content of external devices. Source When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen. To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device.
1. Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote." 2. Edit You can rename the input ports and change the device icons. 3.
Connection Notes When connecting an external device, note the following: The number of connectors, and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors, and their names and locations may differ with the manufacturer.
Connection notes for audio devices • For better audio quality, it is good to use an AV receiver. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following This function may not be supported depending on the model.
Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function, such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual. • The Screen Sharing (Smart View) feature may not operate smoothly in a 2.4 GHz environment. For better experience, 5.0 GHz is recommended. 5 GHz may not be available depending on the model.
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease of use. About the Samsung Smart Remote (QLED TV/AU9 Series or higher/The Frame) Learn about the buttons on the Samsung Smart Remote.
Button Description Press to turn the TV on or off. (Power) (Voice Assistant) For The Frame model, When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV. Press and hold to turn off the TV completely. Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. Each time you press this button, the colored buttons window and the virtual numeric pad are displayed alternately.
Button Description When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. (Play/pause) To use Game Bar, press and hold the button in Game Mode. Game Bar may not be supported depending on the model or geographical area. (Volume) (Channel) (Launch app button) Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.
About the Samsung Smart Remote (AU8 Series) Learn about the buttons on the Samsung Smart Remote.
Button Description (Power) Press to turn the TV on or off. (Voice Assistant) Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. (Number button) (Color button) Directional button (up, down, left, right) Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, ZIP code and etc.
Button Description (Play/pause) When pressed, the playback controls appear. Using these controls, you can control the media content that is playing. (Volume) Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears. (Channel) (Launch app button) Move the button up or down to change the channel. To see the Guide screen, press the button.
Connecting the Samsung Smart Remote to the TV Connect the Samsung Smart Remote to your TV to operate the TV. When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and and buttons simultaneously for 3 seconds or more. hold the The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Control the TV and connected external devices with a Samsung remote control. Source Universal Remote You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen. This function may not be supported depending on the model or geographical area.
Using Anynet+ (HDMI-CEC) Control an external device connected via Anynet+ (HDMI-CEC) with the remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control. Connecting an external device through Anynet+ and using their menus Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now 1.
Controlling the TV with a Keyboard, Mouse, or Gamepad Connecting a keyboard, mouse, or gamepad to make it easier to control the TV. Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard, mouse, or gamepad to control the TV easily. Connecting a USB keyboard, mouse, or gamepad Plug the keyboard, mouse or gamepad cable into the USB port. If you connect a mouse, it is available only in the Internet app and PC on TV function. XInput USB gamepads are supported.
Using the keyboard and mouse Button Description Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Setting up the input devices General Settings External Device Manager Input Device Manager • Keyboard Settings You can set up the keyboard with the Keyboard Language and Keyboard Type functions. • Mouse Settings You can set up the mouse with the Primary Button and Pointer Speed functions. Entering Text using the On-Screen Virtual Keyboard Use the virtual keyboard to enter text on your TV.
2. Options Select on the virtual keyboard screen. The following options are available: The options available may differ depending on the function running currently. • Recommended text • Reset Recommended Text Memory • Accented Character Preview • Predict Next Character (when using direction buttons) • Language 3. Predict Next Character Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed.
Smart Features You can enjoy various apps with Smart Hub. Using Smart Hub View descriptions of Smart Hub's basic functions. From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions. Some Smart Hub services are paid services. To use Smart Hub, the TV must be connected to the Internet.
Displaying the Home Screen Press the button. Sources TV HDMI 1 USB PC on TV Connection Guide Remote Key Guide Source The image on your TV may differ from the image above depending on the model and geographical area. On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen. 1. Settings When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu.
• Picture Mode You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup. • Sound Mode You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
• Picture Clarity You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Picture Clarity Settings. • Digital Output Audio Format You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (eARC) for external devices that support the Dolby Digital+ format.
2. Source You can select an external device connected to the TV. For more information, refer to "Switching between external devices connected to the TV." 3. SmartThings This function allows the TV to connect and control the detected devices in the same space. For more information, refer to "Using SmartThings." This function may not be supported depending on the model or geographical area 4. Search You can search for channels, programs, movie titles, and apps from Smart Hub.
8. Home This menu appears first when you press the or Privacy Choices. button. Then you can quickly access Samsung Account, Notification, The available features may differ depending on the model or geographical area. • Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account." • Notification You can view a list of notifications for all events that occur on your TV.
.Art When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content, such as artworks, photos, or to display the content. This function is supported only in The Frame. For more information, refer to "Using Art Mode." Move Remove The image on your TV may differ from the image above depending on the model and geographical area. 0.
Launching Smart Hub automatically Settings General Smart Features Autorun Smart Hub Try Now When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on. You can turn this function on or off. Press the Select button at the current menu. Launching the last used app automatically Settings General Smart Features Autorun Last App Try Now If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV.
Automatic casting in Multi View Settings General Smart Features Autorun Multi View Casting When you cast content on your mobile device by using YouTube, it automatically appears in Multi View. You can turn on or off the function by pressing the Select button. It is available on the screen for any broadcast, external device, or app that supports Multi View. This function may not be supported depending on the model.
Using a Samsung account Create and manage your own Samsung account. Settings General System Manager You can view the entire text of the Terms & Policy in My Account Samsung Account Settings General Try Now System Manager Samsung Account Terms & Conditions, Privacy Policy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung Account. Samsung Account can be used on TV, mobile device, and website with one ID.
Managing your Samsung account Settings General System Manager Samsung Account My Account When you sign in to your Samsung account, you can use the following functions: • Sign Out When multiple people share the TV, you can sign out of your account to prevent others from using it. To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out.
Using Ambient Mode Learn about the functions available in Ambient Mode. Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential realtime information, such as weather, time, and news, on the TV screen when you are not watching TV. This function may not be supported depending on the model. In Ambient Mode, some functions may not be supported.
1. Function and content preview When you select a category at the bottom of the screen, a preview of available functions and content appears here. To view detailed information about a content item, move the focus to it, and then press the up directional button. 2. Ambient Settings You can configure the following Ambient Mode settings: Available settings may differ depending on the model. • Auto Brightness Changes the auto brightness setting for Ambient Mode.
3. TV You can enter the TV viewing screen. 4. Selecting a content category You can select your preferred content and background for the Ambient Mode screen. This function may not be supported depending on the model. You can use the SmartThings app on your mobile device to select the desired content and then change the settings. Available content categories may differ depending on the model or geographical area.
• My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device. For more information about how to configure the photo settings, select View Help. This function is available after you select a photo in the My Album category. • Cinemagraph Provides eye-catching content by giving repetitive movement in part of a photo.
Applying effects to the content When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content: Available functions may not be supported depending on the model or content. • Weather Filter You can add a weather effect to content. • Time Filter You can select any background time format for content. • Photo Filter You can select a photo effect for content. • Color & Theme Changes the color or theme of the content.
Viewing detailed information about the content When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content. Entering the TV viewing screen from Ambient Mode To enter the TV viewing screen from Ambient Mode, press the button, or select browser screen. If you press the button when the TV is turned off, the TV viewing screen appears.
Using Art Mode Learn about the functions available in Art Mode. Art This function is supported only in The Frame. You can use Art mode function to display image content such as artworks or photos when you are not watching TV in full screen mode. • Press the button on the remote control to switch to TV mode or Art mode. • Press the button in Art mode to switch to TV mode. • To turn off the TV completely, press and hold the button at the lower right rear corner of the TV.
Viewing images Recents Art Store Recents My Collection Search The image on your TV may differ from the image above depending on the model and geographical area. To view an image in Art mode, select one of the menus below. To switch to the sub menu where you can select images, press the Select button, one of the four directional buttons, or button in Art mode. Then, use the directional buttons on the remote control to move to desired image, and then press the Select button.
Viewing images by time 1. Use the directional buttons on the remote control to move to My Collection. 2. Use the directional buttons to move to Favorites or My Photos. To view the images on the mobile device connected via the USB or SmartThings app, select the desired images on the connected device and then save them into My Photos. 3. Use the directional buttons on the remote control select the Start Slideshow or Start Slideshow (Random). 4.
Remove images from My Collection You can remove the saved images from My Collection. 1. Use the directional buttons on the remote control to move to My Collection. 2. Use the directional buttons on the remote control to move to Favorites or My Photos. 3. Use the directional buttons on the remote control to move to Remove, and then press the Select button. 4. Use the directional buttons on the remote control to move to an image, and then press the Select button. You can select multiple images. 5.
Setting the style of the selected image Mat Details Favorite The image on your TV may differ from the image above depending on the model and geographical area. Use the directional buttons on the remote control to move to an image you want. You can use the following menus: • Details You can find more information about the image. • Photo Filter You can apply the selected filter's effect to the image according to your preferences. This function is only available for saved images on My Photos.
Apply a border style and a color to an image 1. Using the directional buttons on the remote control to move to the image whose border style and color you want to change, move to Mat at the bottom of the screen, and then press the Select button. Depending on whether the image ratio is 16:9 or not, the border styles may differ. 2. Use the directional buttons on the remote control to select the border style and color that you want. 3.
• Motion Detector The sensitivity of the motion detector function can be adjusted. Use the directional buttons on the remote control to move to the bottom items. After selecting the desired sensitivity, press the Select button on the remote control. Motion Detector may not be supported depending on the model or geographical area. • Night Mode When this function is turned on, the TV turns off automatically if no light is detected around the TV.
Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and color tone of the screen can be affected. • Art mode uses algorithms to minimize image burn-in that can be caused by displaying still images on the screen for long periods of time.
Using PC on TV Use the TV to access your PC via Screen Sharing (Wireless), Remote PC or Cloud Service. Source PC on TV You can use the TV to access your PC via Screen Sharing (Wireless), Remote PC ,or Cloud Service. For easy computer use, connect a keyboard and a mouse to your TV in advance. Using Screen Sharing (Wireless) Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC. This function is only available for PCs that support wireless screen sharing.
Connecting a Remote PC Source PC on TV Remote PC Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac. To remotely connect to a PC, you must enter the IP address of the remote PC or select a saved profile. Enter a correct username and password and select a correct protocol. If there is any computer that can be accessed via the same network, the found IP and protocol are displayed.
2. Enter the required settings for connecting the computer remotely. Connect to Remote PC Make sure the Windows PC or Mac is on and the remote access option is allowed. Manage User Profiles PC/Profile IP address or profile Username Enter a username. RDP (for Windows users) Protocol Password Enter a password. Remember my credentials (PC/Profile, Username, Protocol and Password) Connect Cancel Help The image on your TV may differ from the image above depending on the model and geographical area.
2. Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel • Mac OS: System Preferences User Account Control Users & Groups 3. Protocol Select the Protocol for the computer’s OS. (Windows: RDP, Mac: VNC) 4. Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer.
Using Samsung DeX Samsung DeX can be connected from the TV via wireless network. When the mobile device does not appear on the screen, select Mobile Connection Guide and then follow the screen instructions. Some models may not be searched when connecting the TV from a mobile device through Samsung DeX. In this case, access the DeX Guide on the screen in which you can perform connection by following the screen instructions.
Using Cloud Service You can access the cloud service by selecting the cloud service icon added to PC on TV. The screen on the web page may differ from that of a computer. You can copy or paste any text. Some image formats are supported. For easy and secured login in Cloud Service, PC on TV Pass is additionally supported as well as Samsung Pass. Setting Samsung Pass or PC on TV Pass.
Using the Apps Service Download and run various apps from Smart Hub. Apps You can enjoy a wide range of content, including news, sports, weather, and games by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the Internet. When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the model or geographical area.
Installing an app 1. Move to the app you want to install, and then press the Select button. The detailed information screen appears. 2. Select Install. When the installation is complete, the Open menu appears. 3. Select Open to run the app immediately. You can view installed apps on the Settings screen. If the TV's internal memory is insufficient, you can install some specific apps on a USB device. You can run an app installed on a USB device only when the USB device is connected to the TV.
Managing installed apps Select Settings on Apps. You can manage installed apps. Settings Update All Auto Update : ON Delete Add to Home Lock Move Reinstall View Details The image on your TV may differ from the image above depending on the model and geographical area. 1. Removing an app 1. Select an app to delete. 2. Select Delete. The selected app is deleted. Ensure that the related app data is also removed when you remove an app. Standard apps cannot be uninstalled. 2.
3. Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in System Manager Change PIN. Change PIN may not be supported depending on the model or geographical area. 4. Moving apps 1. Select an app to move. 2. Select Move. 3. Move the app to the desired location. 4. Press the Select button. The selected app is moved.
Using the e-Manual Control and read the manual embedded in your TV. Launching the e-Manual Settings Support Open e-Manual You can view the embedded e-Manual that contains information about your TV's key features. You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com). Some menu screens cannot be accessed from the e-Manual.
4. (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. 5. Device Care Optimize and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support. e-Manual Internet Surf the Internet on your TV. Before using the Internet, refer to "Read Before Using the Internet Function." Words in blue (e.g., Internet) indicate a menu item.
Using the Internet Surf the Internet on your TV. Internet When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it. You can use the Internet function more easily after connecting a keyboard and mouse. You can scroll web pages with the directional button on the Samsung Smart Remote or Remote Control. The web pages may differ from those on a PC.
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. SmartThings Using the TV, you can control devices connected via Bluetooth, BLE(Bluetooth Low Energy), or Wi-Fi by using the remote control. Depending on the TV or device position, you may not operate functions with the remote control. In this case, move the device. This function may not be supported depending on the model. This function may not be supported depending on the device type.
SmartThings screen layout SmartThings SmartThings List Add Device Map Devices near TV The image on your TV may differ from the image above depending on the model and geographical area. 1. Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. If you are signed out of your Samsung Account, select Sign In to sign in. 2. Settings You can configure the SmartThings settings.
3. Add Device Displays the list of devices that can be registered on your TV. You can register any by selecting a device. 4. List / Map Displays the detected devices in a map or list. 5. Device list category Available options may differ depending on the device. • Place Displays all places connected via the SmartThings app. • Devices near TV Displays all the detected devices that can be connected and controlled. You can run the control options after selecting a desired device.
Playing pictures/video/music Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc. Source Connected Device Try Now Samsung USB Samsung USB Filter By : All Sort By : Title Options The image on your TV may differ from the image above depending on the model and geographical area. You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
2. Sort By Sorts the content list. This function may not be supported depending on the type of external device. 3. Options Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded. You can delete only the recorded content. To delete content, change the Filter By option to Recorded. Recorded may not be supported depending on the geographical area. Playing multimedia content on a PC or mobile device 1.
Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualizations are generated on your TV that alter and respond to the frequency of your music. 1. Search for and connect to your TV from the (Bluetooth) device list on your mobile device. 2. Select media content to play on your mobile device. The selected media is played through the TV speaker. This function may not be supported depending on the model.
• Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails. This function may not be supported depending on the file format. • Stop Stop the contents being played. • Previous / Next Displays the previous or the next multimedia content file. • Rewind / Fast Forward Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times option or press the faster than normal, select the button repeatedly.
• 360 Auto Rotation Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes: – General – Dynamic – Natural This function is only available when 360 Mode is selected. When 360 Auto Rotation is activated, automatic adjustment is followed.
• Picture Off Plays music files with the screen off. • Screen Fit Fits a photo to the screen. • Rotate left / Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos. This function is available after enabling the Background Music option. • Options The available options may differ with the model and content. Function Slideshow Speed Slideshow Effect Description Sets the slideshow speed.
Using Bixby Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV. This function is available only if Voice Assistant is set to Bixby. ( Settings General Voice Voice Assistant) Bixby is available only when the TV is connected to the Internet. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the your Samsung Smart Remote, say a command, and then release the To view the Bixby guide, press the button on button. button once: • When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen Explore Bixby You can say something like: All Services The image on your TV may differ from the image above depending on the model and geographical area. 1. My Profile Log out after going to the My Profile screen. If you are signed out of your Samsung account, select My Profile to sign in. 2. Tutorials The pop-up window on using Bixby appears. 3. Settings You can change the settings for using Bixby.
• Voice response You can change or turn off Bixby's voice. This function may not be supported depending on the language selected for Bixby. • Voice Wake-up You can set to call Bixby to respond to your voice. If Bixby does not respond to your voice, turn on the Voice Explore Now Settings Voice Wake-up). Wake-up function, and then try again ( This function can be used only when the sound sensor at the bottom of the TV is active. For best results, you need to be within 10 feet (3-4 m) of your TV.
Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the Internet. • Even if the TV is connected to the Internet, there may be no response due to a Bixby server error. • The existing functional specifications may be changed if Bixby is updated.
Using the Game Bar Control the Game Settings Monitoring and Game Enhancer Settings easily by using the Game Bar. This function may not be supported depending on the model. Starting the Game Bar When Game Mode ( Settings General External Device Manager (Game Mode Settings) Game Mode) is On or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar.
3. HDR Shown as On when HDR Game is being played. 4. VRR (Variable Refresh Rate) Shows the corresponding value when FreeSync or VRR function is active. • ON, OFF, FreeSync Premium, FreeSync Premium pro 5. Sound Output Shows the audio device in which sound is being output. (e.g. TV speaker, Sound bar, Bluetooth headset, etc.) 6. Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time.
Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. Check if the game supports Ultra Wide resolution (21:9 or 32:9). If you set the resolution on your PC for the first time, you can change the Screen Ratio through the Game Bar on your TV.
TV Viewing You can use convenient features while watching TV. Additionally, you can edit the channel list or create favorite channel lists. Using the Guide See an overview of each channel's program lineup. Live TV Guide Guide Channel List Schedule Manager Live TV The image on your TV may differ from the image above depending on the model and geographical area.
Move the focus to the program you want in the Guide, and then press and hold the Select button. You can use the following functions: These functions may not be supported in the Guide depending on the model or geographical area. • Record You can make a recording of a current program. This function is not available in the U.S.A. and Canada. • Stop You can stop the recording function that is currently running. This function is not available in the U.S.A. and Canada.
• View Details You can see detailed information about the selected program. The information may differ or may not be provided depending on the broadcast signal. To move to the Channel Filter or Antenna Type, Schedule Manager screen: Press the control button is , press it twice.) or • Channel Filter You can view channels and programs categorized by the types defined in Channel List. • Antenna Type You can change the type of broadcast signals the TV receives.
Recording Programs Record a current or upcoming program using a USB device instead of a video recorder. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. Refer to "Before Using the Recording and Timeshift Functions" for more information. You can record only the programs that are received through an antenna.
Scheduling a video recording after entering the date and time Live TV Recordings Schedules Add Recording To schedule a recording, set the values for Antenna, Channel, Repeat, Date, Start Time, and End Time of the broadcast program to record, and then select Save. This function may not be supported depending on the model. Check the current time in Settings General System Manager Time Clock.
Setting up a schedule recording start Live TV Recordings Settings This function may not be supported depending on the model. • Start Recording Early You can set the time to start the recording earlier than the broadcast start time in the program guide. • Continue Recording After You can set the time to end the recording later than the broadcast end time in the program guide. Setting Up Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date.
Using schedule viewing to view programs at a specified time on a specified date (U.S.A and Canada) (Other countries) Live TV Live TV Schedule Manager Add Viewing Schedule Manager or Recordings Schedules Add Viewing To schedule a viewing, set the values for Antenna, Channel, Repeat, Date, and Start Time of the broadcast program to view, and then select Save. Check the current time in Settings General System Manager Time Clock.
Using Timeshift Play, pause, or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now To activate the Timeshift function while watching TV, press the button twice, and then press the Select button or button and then select Timeshift, or press the button. press the This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area.
• Jump Backward, Jump Forward Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video. When the Jump Backward function is activated, you can view the difference between the current recording time and the current rewind time. • Rewind / Fast Forward This function is not available while you are watching a program that is currently being broadcast.
Using the Channel List Change the channel or check programs on other digital channels. Live TV Channel List Using the Channel List, you can change the channel or check programs on other digital channels while watching TV.
Editing Channels Edit the channels stored on your TV. Live TV Channel List Edit Channels The Edit Channels screen contains the following icons: – : A favorite channel On the Edit Channels screen, you can select channels and use the following functions: • Delete / Restore After selecting a target channel to remove in Edit Channels, select Delete. Removed channels are not displayed in the Channel List. Select any deleted channels and then select Restore to restore the channels to the list.
Using a Personal Favorites List Designate frequently watched channels as favorite channels. Favorite channels are highlighted in the Edit Channels and Channel List screens with the symbol. You can create up to five favorites lists so that your family members can create their own personal favorites list. Create a favorites list Live TV Channel List Edit Channels 1. Press the left directional button on the remote control to select the desired Favorites list. 2.
TV-Viewing Support Functions Use the functions that are available while watching TV. Changing the broadcast signal Live TV Channel List Press the up directional button on your remote control, move the focus to Air or Cable, and then press the Select button. You do not need to use this function if your TV is connected to a cable box or satellite box.
Watching blocked / restricted programs To watch a blocked program, enter the PIN when requested. When initially showing a restricted program or movie, the screen is blank because the Program Rating Lock Settings blocks it. Enter the PIN to unblock the program when a message appears requesting the code. Enable Data Service Settings Broadcasting Data Service Access services from entertainment providers, online providers, and CE manufactures through Data Service.
Configuring advanced broadcasting audio settings Settings Broadcasting Audio Options Audio Options functions differently for analog and digital channels. • Preferred Language This is the language you will hear while watching TV if the language is included in the broadcast signal. • Multi-Track Sound You can select the multi-track sound function depending on broadcasting signal. This function may not be supported depending on the model or geographical area.
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyze the surrounding and the content you are watching so that it can provide an upgraded viewing experience. Settings General Intelligent Mode Settings In Intelligent Mode, the TV recognizes and analyzes the surroundings, noise, the content, and your usage patterns to provide the best viewing experience. You can turn the options below on or off.
– Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. This function is only available when the sound output of the TV is set to TV Speaker. This function may not be supported by some apps or external devices. This function's operation affects Auto Volume function, but it does not work the other way around.
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain and Graphic are supported only when you change the external device name to PC in PC mode. • Dynamic Makes the picture brighter and clearer in bright viewing environments. • Standard Is the default mode suitable for general viewing environments.
Configuring advanced picture settings Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now • Contrast Try Now • Sharpness Try Now • Color Try Now • Tint (G/R) Try Now • Apply Picture Settings Try Now • Picture Clarity Settings Try Now When LED Clear Motion is set to On, the screen appears darker than when it is Off. • Local Dimming This function may not be supported depending on the model or geographical area.
Setting the Viewing Environment for External Devices You can optimize the TV for viewing specific video formats. Playing games on an optimized screen Settings General External Device Manager (Game Mode Settings) Game Mode You can set the Game Mode to optimize the TV screen for better gaming performance. When you connect a video game console such as PlayStation and Xbox, Game Mode is set to Auto. When you connect the other game source such as PC, set the Game Mode to On through the above path.
Setting the Game Mode details Settings General External Device Manager Game Mode Settings These functions may not be supported depending on the model or geographical area. • Surround Sound You can make your games more immersive by using intense, three-dimensional sound optimized for games. • Dynamic Black Equalizer You can easily detect items or hidden enemies lurking in dark corners by improving visibility and object details in dark scenes without washing out colors and contrast in brighter scenes.
Using Input Signal Plus Settings General External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the Input Signal Plus function to On, the TV screen may flicker. When you connect the TV to an external device that supports only the UHD 24 Hz or UHD 30 Hz frequency, or any FHD frequency, the Input Signal Plus function may not be available.
Changing the Picture Size and Position Change the picture size and position for your TV. Changing the picture size settings Settings Picture Picture Size Settings These functions may not be available on Samsung TV Plus and some applications. • Picture Size Try Now You can change the size of the picture displayed on the TV screen to 16:9 Standard, Custom, or 4:3. Supported picture sizes differ with the input signal. For more information, refer to "Picture sizes and input signals.
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly. This function may not be supported depending on the model.
• Digital Output Audio Delay Try Now This feature is only available when the external device is connected via HDMI (eARC) and SPDIF (Sony Philips Digital Interface). This function may not be supported depending on the model. • Dolby Atmos Compatibility Try Now You can set the TV to allow Dolby Digital+ with Atmos streams that are input from external devices. Set to On if the audio device connected via HDMI (eARC) supports Dolby Atmos. The TV screen may flicker when this function is turned on or off.
Using the Sound Support Functions Configure the sound settings for your TV. Selecting speakers Settings Sound Sound Output Try Now You can select which speakers the TV uses for audio output. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported. Samsung TV supports the Q-Symphony function.
Listening to the TV through a Samsung audio device that supports the Wi-Fi function Settings Sound Wi-Fi Speaker Surround Setup Try Now If you've connected one or more Samsung wireless audio devices that support the Wi-Fi function to the TV, you can create an optimal sound set up by configuring the surround effect settings. You can select any of the surround sound configurations, with or without a sound bar.
System and Support You can configure system and support settings, such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. Settings General System Manager Time Try Now You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime. You must set the clock in the following cases: • The power cable is disconnected and then connected.
Adjusting the clock for DST and time zone Settings General System Manager Time Clock Sets the right time by setting Daylight Savings Time (DST) and your local time zone. • Time Zone Selects your time zone. This function is only available when the Clock Mode is set to Auto. This function may not be supported depending on the model or geographical area. • DST Automatically adjusts for Daylight Saving Time (DST). This function is only available when the Clock Mode is set to Auto.
Setting the clock manually Settings General System Manager Time Clock Clock Mode Manual When Clock Mode is set to Manual, you can directly enter the current date and time. Select the Date and Time by using the directional buttons on the remote control. When power is cut off and then supplied, the settings for Date and Time are reset to deactivate the On Timer. When their settings are assigned again, the On Timer is activated.
Using the Power and Energy Saving Functions Reduce the TV's energy consumption. Reducing the energy consumption of the TV Settings General Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options. • Brightness Optimization Try Now Automatically adjust the picture brightness based on the ambient light level. This function is not available when the Adaptive Picture function is turned on.
Updating the TV's Software View your TV's software version and update it if necessary. DO NOT turn off the TV's power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings may be reset to their defaults after a software update. Settings Support Software Update Try Now Updating through the Internet Settings Support Software Update Update Now Try Now Updating from the Internet requires an active Internet connection.
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions Settings General Accessibility Try Now Running Accessibility Shortcuts The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the (Volume) button for 1 second or more.
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide You can configure the Volume, Speed, Pitch, and the TV Background Volume of the voice guide. The TV screen is turned off but audio continues Settings General Accessibility Picture Off Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
White text on black background (high contrast) Settings General Accessibility High Contrast Try Now You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read. If High Contrast is on, some Accessibility menus are not available.
Enlarging the font (for the visually impaired) Settings General Accessibility Enlarge Try Now You can enlarge the size of the font on the screen. To activate, set Enlarge to On. Learning about the remote control (for the visually impaired) Settings General Accessibility Learn TV Remote Try Now This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control.
Showing captions Settings General Accessibility Caption Settings Try Now Set Caption to On to watch programs with the captions displayed. Captions are not displayed by programs that do not support captions. This function has no relationship with the features for controlling subtitles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the subtitle feature of the DVD or Blu-ray player and the player's remote control.
Listening to the TV through Bluetooth devices (for the hearing impaired) Settings General Accessibility Multi-output Audio You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker. This function may not be supported depending on the model or geographical area. For more information, refer to "Listening to the TV through Bluetooth devices.
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant Settings General Voice Voice Assistant Select which Voice Assistant you would like to help control your TV. To use this function, the TV must be connected to the Internet. This function may not be supported depending on the model or geographical area. Voice Assistant only supports some languages, and the supported functions may differ depending on the geographical area.
Using Other Functions You can view other functions. Changing the menu language Settings General System Manager Language System Manager Change PIN Try Now Setting up a password Settings General Try Now The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000." This function may not be supported depending on the model or geographical area. If you forget your PIN, you can reset it with your remote control.
Managing External Devices Settings General External Device Manager Device Connect Manager Try Now When you connect external devices, such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. • Access Notification Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording and schedule recording are not supported in the U.S.A. and Canada. Recording may not be supported depending on the model or geographical area. • To set up a Schedule Recording, you must first set the TV's clock.
• When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording. • Connecting a recording device to the TV automatically deletes abnormally saved recorded files.
Read Before Using Apps Read this information before using Apps. • If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http://www.samsung.com for more information on specific device information and content availability.
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. • E-commerce for online purchases is not supported. • ActiveX is not supported. • Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
Read before setting up a wireless Internet connection Precautions for wireless Internet • This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Video files stored on a device connected to the TV via a Home Network may not play back smoothly. Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area. QN9**A series supports the IEEE 802.11 a /b /g /n /ac /ax communication protocols.
Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations to the use of photo, video, and music files Try Now • The TV supports Mass Storage Class (MSC) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port.
Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .
Supported image formats and resolutions File extension Format Resolution JPEG 15360 x 9024 *.png PNG 4096 x 4096 *.bmp BMP 4096 x 4096 *.mpo MPO 15360 x 8640 *.jpg *.jpeg The MPO format is supported partly. Supported music formats and codecs File extension Format Codec Note *.mp3 MPEG MPEG1 Audio Layer 3 MPEG4 AAC *.flac FLAC FLAC Supports up to 16/24 Bit, 48/96/192 kHz, 5.1 channel *.ogg OGG Vorbis Supports up to 2 channels *.wma WMA WMA *.wav wav wav *.m4a *.mpa *.
Supported video codecs (QLED TV except for Q6*A and Q5*A Series/The Frame) File format Container Video codecs Resolution H.264 BP/MP/HP *.mkv 4096 x 2160 Audio codecs 3840 x 2160: 60 60 1920 x 1080: 120 *.asf *.wmv AVI *.mp4 MKV *.mov ASF *.3gp MP4 *.vro 3GP MPEG4 SP/ASP *.mpg MOV *.mpeg FLV Window Media Video v9 (VC1) *.ts VRO *.tp VOB *.trp PS *.flv TS *.vob SVAF *.svi HEVC (H.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Supported video codecs (Q6*A/AU9 Series) For 32Q6*A model, refer to the next section. File format Container *.avi *.mkv *.asf Resolution H.264 BP/MP/HP 4096 x 2160 HEVC (H.265 - Main, Main10) 4096 x 2160 60 80 Motion JPEG 3840 x 2160 30 80 *.wmv AVI *.mp4 MKV *.mov ASF *.3gp MP4 *.vro 3GP Window Media Video v9 (VC1) *.mpg MOV MPEG2 *.mpeg FLV MPEG1 *.ts VRO *.tp VOB Microsoft MPEG-4 v1, v2, v3 *.trp PS *.flv TS Window Media Video v7 (WMV1), v8 (WMV2) *.vob SVAF H.
Supported video codecs (32Q6*A model and AU8/AU7/BEA Series) File format Container *.avi Video codecs Resolution 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv AVI *.mp4 MKV *.mov ASF *.3gp MP4 *.vro 3GP Window Media Video v9 (VC1) *.mpg MOV MPEG2 *.mpeg FLV MPEG1 *.ts VRO *.tp VOB Microsoft MPEG-4 v1, v2, v3 *.trp PS *.flv TS Window Media Video v7 (WMV1), v8 (WMV2) *.vob SVAF H.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Supported video codecs (Q5*A Series) File format Container Video codecs Resolution Frame rate (fps) Bitrate (Mbps) *.avi H.264 BP/MP/HP 60 50 *.mkv HEVC (H.265 - Main, Main10) 60 50 *.asf Audio codecs Motion JPEG *.wmv AVI MVC *.mp4 MKV MPEG4 SP/ASP *.mov ASF *.3gp MP4 Window Media Video v9 (VC1) *.vro 3GP *.mpg MOV *.mpeg FLV *.ts VRO *.tp VOB *.trp PS *.flv TS *.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Supported video codecs (QN7**A series or higher) File format Container *.avi Video codecs Resolution H.264 BP/MP/HP 3840 x 2160 HEVC (H.265 - Main, Main10) 7680 x 4320 Motion JPEG 3840 x 2160 *.mkv *.asf *.wmv AVI *.mp4 MKV *.mov ASF MVC *.3gp MP4 MPEG4 SP/ASP *.vro 3GP *.mpg MOV Window Media Video v9 (VC1) *.mpeg FLV *.ts VRO *.tp VOB *.trp PS *.flv TS *.
Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. • If the Index Table is has an error, the Seek (Jump) function will not work. • When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them.
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model.
Resolutions for Input Signals supported by QN7**A series or higher Check the resolutions for input signals supported by QN7**A series or higher. This function may not be supported depending on the model.
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to On or Auto, the FreeSync (VRR) function is activated.
Supported Resolutions for Wide Screen Check the supported resolutions for Wide Screen. When the computer is connected and Game Mode is set to On or Auto, the wide screen (21:9 or 32:9) is activated on button in Game Mode, Game Bar runs. Game Bar. When you press and hold the This function may not be supported depending on the model. Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency (KHz) (Hz) Clock frequency (MHz) SCAN 3840 x 1600 (21:9) 60 Hz 99.419 60.000 521.
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models), 1920 x 1080 @ 60 Hz (Q5*A Series), and 7680 x 4320 @ 60 Hz (QN7**A series or higher).
VESA DMT Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency (KHz) (Hz) (MHz) Polarity (horizontal / vertical) Clock frequency 640 x 480 60 Hz 31.469 59.940 25.175 -/- 640 x 480 72 Hz 37.861 72.809 31.500 -/- 640 x 480 75 Hz 37.500 75.000 31.500 -/- 800 x 600 60 Hz 37.879 60.317 40.000 +/+ 800 x 600 72 Hz 48.077 72.188 50.000 +/+ 800 x 600 75 Hz 46.875 75.000 49.500 +/+ 1024 x 768 60 Hz 48.363 60.004 65.
VESA CVT Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency (KHz) (Hz) (MHz) Polarity (horizontal / vertical) Clock frequency 2560 x 1440 60 Hz 88.787 59.951 241.500 +/- 2560 x 1440 120 Hz 192.996 119.998 497.750 +/- Horizontal frequency Vertical frequency Clock frequency (KHz) (Hz) (MHz) Polarity (horizontal / vertical) The resolution may not be supported depending on the model. 2560 x 1440 @ 60 Hz resolution is not supported in Game Mode.
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency (KHz) (Hz) (MHz) Polarity (horizontal / vertical) Clock frequency 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 -/- 720 (1440) x 480i 60 Hz 15.734 59.940 27.000 -/- 720 x 576 50 Hz 31.250 50.000 27.000 -/- 720 x 480 60 Hz 31.469 59.940 27.000 -/- 1280 x 720 50 Hz 37.500 50.000 74.
Resolution (Dots x lines) Display format Horizontal frequency Vertical frequency (KHz) (Hz) (MHz) Polarity (horizontal / vertical) Clock frequency 4096 x 2160 24 Hz 54.000 24.000 297.000 +/+ 4096 x 2160 30 Hz 67.500 30.000 297.000 +/+ *4096 x 2160 50 Hz 112.500 50.000 594.000 +/+ *4096 x 2160 60 Hz 135.000 60.000 594.000 +/+ *4096 x 2160 100 Hz 225.000 100.000 1188.000 +/+ *4096 x 2160 120 Hz 270.000 120.000 1188.000 +/+ *7680 x 4320 24 Hz 108.000 24.
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. • Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment). • Lip-sync errors may occur.
Blocking programs based on their TV Rating Read this information before viewing a blocking program. To block content in TV Rating, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL. This function may not be supported depending on the model or geographical area. Categories on the left: • TV-Y: Young children.
Blocking movies based on their Motion Picture Association of America (MPAA) rating The Movie Rating (MPAA) system applies to all materials with supplied ratings in the U.S.A. From the MPAA: “The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.” Select a lock beside one of the rating categories to block that category and all higher categories.
Blocking programs based on their Canadian French Rating The Canadian French Rating system applies to all rated material viewed on French-Canadian TV channels. Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon. • G: General. • 8 ans+: Programming acceptable for children 8 years and over to watch on their own. • 13 ans+: Programming that may not be suitable for children under the age of 13.
Licenses Check the license information and trademarks applied in your TV. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Troubleshooting If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, view the FAQ section or contact the Samsung Call Center. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem.
The problem Try this! If the color on your TV screen is not correct or the black and white colors are off, run Picture Test. • Settings Support Device Care Self Diagnosis Picture Test If the test results indicate that the problem is not caused by the TV, do the following: Component Connections and Screen Color When using the One Connect Box, confirm that its video input connectors are connected to the correct external device video output connectors.
The problem Try this! If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time. Unwanted Powering Off • Settings General System Manager Time Sleep Timer If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
The problem Try this! Store displays are tuned to a digital UHD channel or HD channel. Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD. Be sure to use an HDMI cable to enjoy high quality videos. • The TV image does not look as good as it did in the store Source Connection Guide Video Device HDMI To connect the TV with your PC, make sure that your PC's graphic card supports UHD resolutions.
The problem Try this! Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings. The color is poor or the picture is not bright enough • Settings Picture Picture Mode • Settings Picture Expert Settings Brightness • Settings Picture Expert Settings Sharpness • Settings Picture Expert Settings Color See if Brightness Reduction has been enabled. • Settings General Power and Energy Saving Brightness Reduction Try resetting the picture.
The problem The HDR of the connected external device turns off Try this! Expand the reception range of the corresponding HDMI input signal in Input Signal Plus. • Settings General External Device Manager Input Signal Plus If the surrounding area is too dark or bright, the motion sensor may not work normally. The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Device Care Self Diagnosis Sound Test Try Now If the TV plays the Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
The problem Try this! Run Sound Test. Settings • The speakers are making an odd sound. Support Device Care Self Diagnosis Sound Test Make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. • Settings Support Device Care Self Diagnosis Signal Information The sound may frequently be interrupted when a Bluetooth speaker is used.
The problem Try this! Change to an appropriate sound mode. Settings • Sound Sound Mode When Intelligent Mode and Adaptive Sound+ are turned on, the sound effects are automatically adjusted to the surroundings. The sound is not heard clearly. Settings • General Intelligent Mode Settings Intelligent Mode This function may not be supported depending on the model. To optimize the sound depending on the surroundings, select Adaptive Sound+.
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources. "Weak or No Signal" displayed in TV mode or cannot find channel. • Source Sources When using a set-top box or cable box, check the broadcast signals or the network that is connected to the external device.
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem. The problem The "Mode Not Supported" message appears. Try this! Adjust the output resolution of the external device to a resolution supported by the TV. If you are using an HDMI connection, check the audio output setting on your PC. The video is OK but there is no audio.
The problem I want to connect to a Bluetooth speaker. Try this! For more information on how to connect a Bluetooth speaker, see Audio Device Bluetooth in Connection Guide. Source • Connection Guide Audio Device Bluetooth When the PC screen does not appear or the PC is not recognized, check the power supply of the PC and then reconnect the HDMI cable between the PC and TV. When the symptom persists, check that the PC is in Sleep mode and then set Input Signal Plus to On.
Network Issues When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. Settings Support Device Care Self Diagnosis Smart Hub Connection Test Try Now Try Now If the TV has trouble with network connection or TV services, check the Smart Hub connection status. The problem Try this! Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point. Wireless network connection failed.
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem What is Anynet+? Try this! You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off. Confirm that the device is an Anynet+ device.
The problem Try this! You cannot use the remote control when the TV is configuring Anynet+ or switching to the TV viewing screen. The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen. Use the remote control after the TV has completed the Anynet+ configuration or has switched to the TV viewing screen. The Anynet+ device won't play. You cannot use the play function when Reset is in progress. Check whether the device supports Anynet+.
Remote Control Issues When the remote control isn't working, these steps may help resolve the problem. The problem Try this! The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more. Pairing is not available in AU7/BEA series. The remote control does not work.
Recording Issues When Timeshift or Schedule recording aren't working, these steps may help resolve the problem. The problem Try this! Check if there is a storage device connected to the TV. Recording will automatically stop if the signal becomes too weak. The Timeshift or recording function cannot be used. Check the free space on the storage device. The function will not work if there isn't enough storage space on the USB device. Before using the recording function, be sure to read all precautions.
Apps When apps aren't working, these steps may help resolve the problem. The problem I launched an app, but it's in a different language. How can I change the language? The app does not work properly. Its image quality is poor. Try this! Languages supported by an app may be different from the TV Language set in the menu. The ability to change the language depends on the app's provider. Check the network connection. When the network speed is slow, the app may not work or its image quality may be poor.
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. This function may not be supported depending on the model or geographical area. The Voice Wake-up function may not be supported depending on the model, Voice Assistant or geographical area. The problem Try this! Voice commands may differ depending on the Voice Assistant. Refer to the command examples for each Voice Assistant. The voice commands do not work well.
The problem Try this! During voice recognition, the heavy load message appears and the function does not work. Unplug and then plug the TV power cable and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected. I want to see weather information of the desired area. Say with the area name included.
Other issues Use these procedures to resolve other issues that may occur in relation to the product. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The TV is hot. The bottom, however, may feel hot to the touch after extended use. Children watching TV need constant adult supervision to prevent them from touching the TV.
The problem Try this! Your TV utilizes high-speed switching circuits and high levels of electrical current. Depending on the TV's brightness level, the TV may seem slightly noisier than a conventional TV. The TV is making a humming noise. Your TV has undergone strict quality control procedures that meet our demanding performance and reliability requirements. Some noise coming from the TV is considered normal and is not an acceptable cause for an exchange or refund. Check the network connection status.
Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Settings Support Device Care Self Diagnosis Try Now You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.
Getting Support Get help directly from Samsung if you have a problem with your TV. Getting support through Remote Management Settings Support Remote Management Try Now After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.
FAQ In this section, you'll find the answers to the e-Manual questions we get asked about most often. The TV Screen does not Display Properly When the TV screen does not look right, you can check if the issue is caused by the product or the broadcasting signal and cables. When the TV screen does not display properly The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
HDMI HDMI HDMI Check the antenna and HDMI cable connections. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines. Try changing channels using the remote control.
Source Press the button, select Source, choose another input source. Settings If the same problem persists, run a diagnostic test. On the remote control, press the Select Settings Support Device Care Self Diagnosis Picture Test. Support Device Care Support Select Settings Support Device Care Self Diagnosis - 189 - Picture Test. button.
Picture Test OK When a message appears, select OK and follow the on-screen instructions to complete the test. When a message appears, select OK and follow the on-screen instructions to complete the test. Settings If the problem disappears during the test, check your TV signal. On the remote control, press the Select strength. Settings Support Device Care Self Diagnosis - 190 - button.
Support Device Care Support Select strength. Settings Support Device Care Self Diagnosis Signal Information to check the signal Signal Information Check whether the signal strength is too weak or not.
The TV does not Turn On If the TV screen is black, it is generally caused by a loose power cord or the peripheral device is turned off. When your TV does not turn on The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
Power If the remote control sensor is not turned on, unplug the power cable and plug it back in. One Invisible Connection/One Connect Cable One Invisible Connection/One Connect Cable Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply. Check the remote control sensor again.
If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply. If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply. On the remote control, press the button. When the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly.
One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One Connect Cable HDMI Check the connection of the HDMI cable to your TV or One Connect Box. Make sure that the external device is turned on. Power If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet. One Invisible Connection/One Connect Cable HDMI HDMI One Invisible Connection/One Connect Cable HDMI Check the connection of the HDMI cable to your TV or One Connect Box. Also make sure that the correct source is selected on the Home Screen ( - 196 - Source).
HDMI HDMI HDMI If the same problem continues, try connecting another external device to the TV using an HDMI cable. If the display is correct, your external device may be faulty.
The Picture is Distorted, or No Sound Comes Out of the Sound Bar No TV sound from the soundbar, or distorted TV picture is usually caused by poor connections. When the TV does not connect with an external device properly The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area.
HDMI HDMI HDMI First disconnect and reconnect the power cables and HDMI cables on the back of your TV or the One Connect Box, then unplug the power cord and plug it back into the wall outlet. HDMI If the external device supports 4K UHD or 8K UHD videos, use a dedicated HDMI cable for each resolution. LAN HDMI Satellite If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of settop box.
Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required. If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode. FHD TVs support up to 1080p video output, and UHD TVs support up to 2160p video output.
HDMI (eARC) HDMI If no sound comes out of your Sound Bar, and if it is connected to the TV with an HDMI cable, check the HDMI (eARC) connector on the back of the TV. HDMI HDMI (eARC) HDMI If your Sound Bar is connected to a receiver, and the receiver is connected to the TV using an HDMI cable, check the HDMI connector on the back of the TV. The cable must be connected to the HDMI (eARC) port on your TV.
Internet Access is not Available When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. When the TV can't connect to the Internet The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. On the remote control, press the button and move to Settings using the directional button.
General Network General Select Settings General Network Network Status to check the network status. Network Reset Network General If the network isn't connected, a network reset may be required. Make sure that your access point is working properly. Check the LED indicators on your access point to make sure it is operating normally.
If you are using a wireless access point, check the access point location. If the access point is too far from the TV, move it closer. Try rebooting the access point by disconnecting and reconnecting the power connector. It may take 1 to 2 minutes until the access point comes back online after a reboot. Settings If the same problem continues, select Settings General Network Network Status change to a different DNS server. If a test occurs, cancel it and select IP Settings.
General Network General If the same problem continues, select Settings General Network Network Status change to a different DNS server. If a test occurs, cancel it and select IP Settings. IP Settings to Network Status IP Settings Settings General Network Network Status If the same problem continues, select change to a different DNS server. If a test occurs, cancel it and select IP Settings. IP Settings DNS Setting Enter manually Select DNS Setting Enter manually.
IP Settings DNS Server Select DNS Server, enter 8.8.8.8, then select OK. Update now If the same problem continues, a software update or factory reset may be required.
There is No Sound or the Speakers are Making an Odd Sound When there is an issue with the sound on the TV, you can check whether the issue is caused by the product, or the broadcasting signal and cables. When no sound comes out of the TV, or the sound is breaking up The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. If your TV does not produce any sound, press the Volume + button to increase the volume.
Audio Out/Optical TV Speaker Sound Output Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Settings Sound Settings Sound Settings Sound Settings Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output. Then, select TV Speaker. Sound Sound Sound Output TV Speaker Check the volume on the screen. If a number for the TV volume is not displayed, select Sound Output.
Support Device Care Support To check sound output, select Settings Support Device Care Self Diagnosis Sound Test. Update now If the same problem continues, a software update or factory reset may be required. If there is sound but it is not clear, run a diagnostic test. On the remote control, press the - 209 - button.
Settings Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Support Device Care Support Go to Settings Support Device Care Self Diagnosis Sound Test to check the sound. Settings If the test reveals a problem, select Settings Sound - 210 - Expert Settings Reset Sound.
Sound Sound Expert Settings If the test reveals a problem, select Settings Sound Expert Settings Reset Sound. Settings If the test shows no problems, select Information. Settings Support Device Care Self Diagnosis Signal Device Care Self Diagnosis Signal Support Device Care Support If the test shows no problems, select Information.
Signal Information Check whether the signal strength is too weak or not. Update now If the same problem continues, a software update or factory reset may be required.
The Remote Control does not Work When the remote control does not work, check whether its batteries are discharged or overused, or the Samsung Smart Remote is paired with the TV. When the remote control does not work The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Verify that the infrared remote control signal is being transmitted and received.
Make sure the remote control works properly. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you cannot see infrared signals, charge the remote control by using the solar cell or the USB port(C-type) on the bottom. If the remote control has batteries, replace them with new ones. Depending on the model you purchased, the remote control provided may vary.
Press the and buttons simultaneously to display the pairing animation clip. Follow the on-screen instructions to proceed with the pairing. The remote control will work more effectively if you point it at the remote control sensor.
If the same problem continues, try using the appropriate SAMSUNG remote control for your TV model. If you use an Multi-Brand Remote (MBR) or universal remote and your remote cannot operate an external device, move the external device closer to the One Connect Box.
Updating the Software If you want to keep the TV in its best condition, or if you have an intermittent issue, please update it to the latest version. Updating to the latest TV software The color and design of the TV and its accessories (including the remote control) and the features may differ depending on the model or geographical area. Settings If your TV is connected to the Internet, you can set it to receive periodic updates automatically.
No Access Network Settings If your TV is not connected to the Internet, you can update the software using a USB drive. Settings Select Settings Support About TV and check the model code and software version. Support Support Select Settings Support About TV About TV and check the model code and software version.
About TV Product Information Model code: Software version: Select Settings Support About TV and check the model code and software version. Using a computer, connect to www.samsung.com. Find your TV model and download the firmware file.
SEE ALL SUPPORT Find your TV model and download the firmware file. Firmware Download Click Download to download the firmware. Unzip the downloaded file and store it in your USB drive top folder.
Unzip the downloaded file and store it in your USB drive top folder. USB USB USB Insert the USB device into the USB slot on the back of your TV or the side of the One Connect Box. Update now The firmware update begins automatically. Your TV will automatically reset when the firmware update is completed. Do not turn off your TV while the firmware update is in progress.
Settings After your TV turns on, select Settings Support About TV and check the new firmware version. Support Support After your TV turns on, select Settings About TV Support About TV and check the new firmware version. About TV Product Information Model code: Software version: After your TV turns on, select Settings Support About TV and check the new firmware version.
Accessibility Guidance Provides a menu and a remote control guide that aid the visually impaired. Learn the Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area.
• If you press the button twice, and then press the Select button or press the button while viewing a program, the Record, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow, blue, and Move to the top (or Move to the bottom) options appear. Record and Timeshift may not be supported depending on the model or geographical area. Select the Move to the top button to move the menu to the top. This function may not be supported depending on the geographical area.
Using the Accessibility Menu View how to use the Accessibility functions and descriptions on their functions. This function may not be supported depending on the model or geographical area.
5. Use the directional buttons to go to the Accessibility menu, and then press the Select button to open this menu. 6. The menu will appear with Voice Guide Settings as the first selection. Highlight Voice Guide Settings, and then press the Select button. 7. A menu appears with the options to change Voice Guide, Volume, Speed, Pitch, and TV Background Volume. 8. Select the menu using the directional buttons, and then press the Select button. The menus are activated when Voice Guide is on.
Learning about the Accessibility menu functions • Voice Guide Settings Provides voice guides to make it easier for the visually impaired to use the TV. Voice guide supports basic operations such as changing channels and adjusting the volume, provides voice descriptions about the current broadcast and the following broadcast, and offers guidance on setting up Scheduled Viewing events. The feature also provides voice descriptions on Internet, Search, and other smart services.
• Learn Menu Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Caption Settings You can view the caption in programs that provide broadcast captions. When watching a channel on an external device such as a set-top box and cable box, turn on the caption function on the device. For more information, contact your service provider. – Separate Closed Caption You can see the caption separated from the broadcast image.
– Caption Mode You can select a desired caption mode from the list. – Digital Caption Options You can set the caption display details such as Size, Foreground Color, Background Color, Foreground Opacity, Background Opacity, and Position. The Position function is available only in the programs that provide captions. Your TV supports the caption from the broadcaster. Using this function, the caption can be positioned on a desired location. It can be used by the hearing impaired for convenience.
Using the TV with Voice Guide on Turn on Voice Guide that describes the menu options aloud to aid the visually impaired. Changing channel There are 3 ways to change the channel. Every time you change channels, the new channel details will be announced. The ways to change the channel are below. • Channel List ( Live TV Channel List) Press the button. The Smart Hub home screen appears.
Use the left and right directional buttons to move along the row, and then press the Select button to choose the numeric pad. When you have finished selecting all the numbers you need (for example, 123), press the up directional button to move to the Done option, and then press the Select button to finish. When entering a channel number, you can enter the number, and then select the Done option on the top row or you can enter the channel number and wait.
Using the guide See an overview of each channel's program lineup. When you want to know the program information for each channel while watching a broadcast program, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the program information. Live TV Guide You can see the daily program schedules for each channel and program information in the Guide. You can select programs to schedule for viewing or recording.
When you open the Guide, a table grid of channels and programs is displayed. The top row displays Filter By : All then the day and times. Each row has a channel name on the left and programs on that channel on the right. In the Guide, use the up and down directional buttons to move between channels and use the left and right directional buttons to move between programs at different times within a channel. You can also use the or button to enter a channel number and go to that channel directly.
• Edit Recording Time You can change the start and end times of scheduled program recordings. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled program. • Schedule Recording You can schedule recording of a broadcast scheduled program. This function is not available in the U.S.A. and Canada.
Using Schedule Viewing Configure the TV to show a specific channel or program at a specific time and date. The icon appears next to programs that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( Settings General System Manager Time Clock). Setting up a schedule viewing You can set up a schedule viewing on two screens. • The Guide Screen On the Guide screen, select a program you would like to view, and then press and hold the Select button.
Using the Channel List See how to list the channels available on your TV. Live TV Channel List Using Channel List, you can change the channel or check programs on other digital channels while watching TV. Press the button. The Smart Hub home screen appears. Use the left or right directional buttons to move to Live TV, press the up directional button to move to the top row, press the directional button to move to Channel List, and then press the Select button.
Recording Recording a program to an external hard drive connected via USB. This function is not available in the U.S.A. and Canada. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions.
Recording the program you are watching To display a menu for recording a program or starting the Timeshift function, press the button twice or press the button while watching the program. You can select the following functions on the menu: • Record Immediately starts to record the program you are watching. • Timeshift Starts the Timeshift function. • Stop Stops the recording or the Timeshift function that is running. • Info Displays the details about the program you ware watching.
Viewing recorded programs Live TV Recordings Recordings Open Smart Hub by pressing the button on the remote control. Use the left or right directional button to move the focus to Live TV. Press the up directional button to move to the top row, and then use the left or right directional button to move to Recordings. To play a program, use the up and down directional buttons to move between program titles.
Using Smart Hub Learn how to open Smart Hub to access apps, games, movies, and more. Smart Hub After pressing the button on your remote control, you can surf the web and download apps with Smart Hub. Some Smart Hub services are for pay services. To use Smart Hub, the TV must be connected to the Internet. Some Smart Hub features may not be supported depending on the service provider, language, or geographical area. Smart Hub service outages can be caused by disruptions in your Internet service.
Using the Smart Hub Home Screen On the leftmost part of the Smart Hub home screen is the static menu listed below. You can quickly and easily use the listed menu items to access the main TV settings or external devices, search, and apps. • Settings When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
• Ambient Mode You can enhance your living space with decorative content that matches the surroundings or view essential realtime information, such as weather, time, and news, on the TV screen when you are not watching TV. To return to the TV mode, press the button in Ambient Mode. To shut off the TV, press the of any The Frame model, press and hold the button. button. In case This function may not be supported depending on the model. For more information, refer to "Using Ambient Mode.
• Universal Guide Universal Guide is an app that allows you to search for and enjoy various content, such as TV shows, dramas, and movies, in one place. Universal Guide can recommend content tailored to your preferences. You can use this feature on your mobile device with the Samsung SmartThings app. To access Universal Guide, press the down directional button on the remote control in Home Screen. To enjoy the content from these apps on your TV, they must be installed on the TV.
Launching the e-Manual Open the user manual embedded in your TV. button to open Smart Hub, press the left directional button to move to Press the Select button. Settings, and then press the Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual. Settings Support Open e-Manual You can view the embedded e-Manual containing information about your TV's key features.
Using Bixby Set Voice Assistant to Bixby. A guide to using Bixby to control your TV. To use Bixby, your TV must be connected to the Internet and you must use the microphone on your Samsung Smart Remote. button on the Samsung Smart Remote, say a command into the microphone on To use Bixby, press and hold the the remote, and then release the button to run Bixby. This function may not be supported depending on the model or geographical area.
[!]=l:[!] SAMSUNG ~~ Ill III II llllllllllllllllllll 111111111111111 I Button BN68-11568A-02 [!]?.:B (l)(Power) f) (Voice Assistant) Runs Voice Assistant. Press and hold the button, say a command, and then release the button to run Voice Assistant. • The supported Voice Assistant's languages and features may differ by geographical region. & Keep the remote more than 0.6 inches (15.24 mm) from your face when using_and speaking to Voice Assistant through the mic on the remote.
Using Accessibility Functions (may differ with model) Enlarge You can enlarge the size of the font on the screen. To activate, set Enlarge to On. Accessing your TV's accessibility functions The Accessibility Shortcuts button on your remote provides easy access to the accessibility functions on your TV. • Press and hold the Volume button to display the Accessibility Shortcuts menu. • Some functions may not appear depending on the access method.
LIMITED WARRANTY TO ORIGINAL PURCHASER This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for period of: I Categories Parts Labor LCD/LED TV 1 Year 1 Year Size Service 42" and Larger Carry-In orln Home 40" and Smaller Carry-In • For commercial use, the warranty is 90 Days Parts and Labor.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECTTO THIS PRODUCT SHALL BE BINDING ON SAMSUNG.
IMPORTANT SAFETY PRECAUTIONS If a television is not positioned in a sufficiently stable location, it can be potentially hazardous due to falling.
Regulatory Compliance Statements CANADA Canadian Caution USA This equipment contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. FCC Supplier's Declaration of Conformity Responsible Party - U.S. Contact Information: Samsung Electronics America, Inc. 85 Challenger Road.
MEXICO La operaci6n de este equipo esta sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operaci6n no deseada. [ENERGY STAR] ENERGY STAR qualified model only - Your Samsung product is ENERGY STAR qualified in its factory default setting.
