Owner's Manual

03 Troubleshooting and
Maintenance
Troubleshooting
For more information, see "Troubleshooting" or"FAQ" in the
e-Manual.
0 >®Settings> e-Manual > Troubleshooting or FAQ
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung
service center.
• This TFT LED panel is made up of sub pixels which require
sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These
pixels will have no impact on the performance of the
product.
• To keepyourTV in optimum condition, upgrade to the
latest software. Use the Update Now or Auto Update
functions on the TV's menu (0 >®Se ttings > Support >
Software Update> Update Now or Auto Update).
The TV won't turn on.
• Make sure that the AC power cord is securely plugged in
to the One Connect Box and the wall outlet.
• Make sure that the wall outlet is working and the remote
control sensor at the bottom of the TV is lit and glowing
a solid red.
• Try pressing the TV Controller button at the bottom of the
TV to make sure that the problem is not with the remote
control. If the TV turns on, refer to "The remote control
does not work."
The remote control does not work.
• Check if the remote control sensor at the bottom of the TV
blinks when you press the remote's Power button.
- When the remote's battery is discharged, turn over the
remote control to charge with indoor light, or use the
USB charging port.
• Try pointing the remote directly at the TV from 5 ft. to 6 ft.
(1.5-1.8 m) away.
• If your TV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pair the remote to the TV.
Eco Sensor and screen
brightness
Eco Sensor adjusts the brightness of the TV automatically.
This feature measures the light in your room and optimizes
the brightness of the TV automatically to reduce power
· consumption.If you wanttoturn this off, go toO>®
Settings> General> Power and Energy Saving > Brightness
Optimization.
• The eco sensor is located at the bottom of the TV. Do
not block the sensor with any object. This can decrease
picture brightness.
04 Specifications and
Other Information
Specifications
Display Resolution
7680 x4320
Sound (Output)
QN800A Series: 70 W
QN850A/QN900A Series: 80 W
Operating Temperature
50 °Fto104 °F (10 °Cto 40 °C)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-4 °F to 113 °F (-20 °C to 45 °C)
Storage Humidity
5 % to 95 %, non-condensing
Notes
• This device is a Class B digital apparatus.
• For information about the power supply, and more
information about power consumption, referto the
information on the label attached to the product.
- On most models, the label is attached to the back of
the TV. (On some models, the label is inside the cover
terminal.)
- On One Connect Box models, the label is attached to
the bottom of the One Connect Box.
• To connect a LAN cable, use a CAT7 (*STPtype) cable for
the connection. (100/10 Mbps)
* Shielded Twisted Pair
• The images and specifications of the Quick Setup Guide
may differ from the actual product.
Decreasing powerconsumption
When you shut the TV off, it enters Standby mode. In Standby
mode, it continues to draw a small amount of power. To
decrease power consumption, unplug the power cord when
you don't intend to use the TV fora long time.
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