Owner's Manual

04
Troubleshooting
and
Maintenance
Troubleshooting
If
the
TV
seems
to
have
a problem, first review this list of possible problems
and
solutions. Alternatively, review the
Troubleshooting
Section
in
thee-Manual.
If
none of the troubleshooting tips
apply,
visit www.samsung.com/support
or call
Samsung
Customer
Service
at
1-800-SAMSUNG
(1-800-726-7864).
•
For
detailed information
on
troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
•
This
TFT
LED
panel
is
made
up
of
sub
pixels
which
require sophisti
cated
technology to
produce.
There
may
be,
however,
a few bright or
dark
pixels
on
the
screen
.
These
pixels will
have
no
impact
on
the performance
of
the
product.
•
To
keep
your
TV
in
optimum condition, upgrade
to
the latest software.
Use
the
Update
Now
or
Auto
Update
functions
on
the
TV's
menu
(f!)
>®Settings>
Support>
Software
Update>
Update
Now
or
Auto
Update).
The
TV
won't
turn
on.
•
Make
sure
that the
AC
power
cord
is
securely plugged
in
to the
TV
and
the wall outlet.
•
Make
sure
that the wall outlet
is
working
and
the power indicator
on
the
TV
is
lit
and
glowing a solid
red.
•
Try
pressing the
Power
button
on
the
TV
to
make
sure
that the problem
is
not with the remote control.
If
the
TV
turns
on,
refer to "Remote
control
does
not work"
below.
There
is
no
picture/video/sound,
or
a
distorted
picture/video/sound
from
an
external
device,
or
"Weak
or
No
Signal"
is
displayed
on
the
TV,
or
you
cannot
find
a
channel.
•
Make
sure
the connection to the device
is
correct
and
that all
cables
are
fully inserted.
•
Remove
and
reconnect all
cables
connected to the
TV
and
the external
devices.
Try
new
cables
if
possible.
•
Confirm that the correct input
source
has
been
selected
(f!)
>Source).
• Perform
a
TV
self
diagnosis
to determine
if
the problem
is
caused
by
the
TV
or the
device
(f!)
>®Settings>
Support>
Self
Diagnosis>
Start
Picture
Test
or
Start
Sound
Test).
•
If
the test results
are
normal, reboot the connected
devices
by
unplugging
each
device's
power
cord
and
then
plugging
it
in
again.
If
the
issue
persists, refer to the connection guide
in
the user manual of the connected
device.
•
If
the
TV
is
not connected to a cable or satellite
box,
run
Auto
Program
to
search
for channels
(f!)
>®Settings>
Broadcasting
>Auto
Program).
The
remote
control
does
not
work.
•
Check
if
the power indicator
on
the
TV
blinks
when
you
press
the remote's
Power
button.
If
it
does
not,
re
p
lace
the remote control's batteries.
•
Make
sure
that the batteries
are
installed with their poles(+/-)
in
the correct dir
ec
tion.
•
Try
pointing the remote directly at the
TV
from 5 ft. to
6ft.
(1.5
-
1.8
m)
aw
a
y.
• If
your
TV
came
with a
Samsung
Smart
Remote
(Bluetooth
Remote),
make
sure
to pair the remote to the
T
V.
(Please
refer to thee-Manual for instructions.)
The
cable
or
satellite
box
remote
control
doesn't
turn
the
TV
on
or
off
or
adjust
the
volume.
• Program
the
ca
ble or satellite
box
remote
co
ntrol to
op
erate the
TV.
Ref
er
to the
cab
le or
sa
tellite
box
u
ser
manual for the
SAMSUNG
TV
code
.
English
-14