User Manual
Table Of Contents
- English
- Quick Guides
- Connections
- Remote Control and Peripherals
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Setting the Time and Using the Timer
- Using the Screen Burn Protection and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Using Other Functions
- Running the accessibility functions
- Enabling voice guides for the visually impaired
- Enabling audio for the video description function
- White text on black background (high contrast)
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring advanced system settings
- Checking digital channel signal info and strength
- Restoring the TV to the factory settings
- Troubleshooting
- Getting Support
- Diagnosing TV operational issues
- There Is a Problem with the Picture
- I Can't Hear the Sound Clearly
- There Is a Problem with the Broadcast
- My Computer Won't Connect
- The TV Won't Connect to the Internet
- The Schedule Recording/Timeshift Function Isn't Working
- Anynet+ (HDMI-CEC) Isn't Working
- I Have Trouble Launching/Using Apps
- My File Won't Play
- I Want to Reset the TV
- Other Issues
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using APPS
- Read Before Using the Internet
- Read Before Playing Photo, Video, or Music Files
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Buttons and Functions
- License
- Accessibility Guidance
- 81 -
The problem Try this!
Unable to find a Channel
If your TV is not connected to a cable or satellite box, run Auto Program ( Settings
Broadcasting Auto Program).
The TV image does not
look as good as it did in
the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable or satellite box, upgrade to a digital cable or satellite box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a channel that
is broadcasting HD content.
● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
● Air/Cable Antenna Connection: Try HD channels after running the Auto Program function.
Adjust the cable or satellite box's video output resolution to 1080i or 720p.
The picture is distorted.
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
The color is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are connected
to the correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the
picture is not bright
enough.
Go to Picture and then adjust the Picture Mode, Brightness, Sharpness, and Color settings.
See if Power Saving Mode ( Settings General Eco Solution Power Saving
Mode) has been enabled.
Try resetting the picture. ( Settings Picture Expert Settings Reset Picture)
There is a dotted line on
the edge of the screen.
Change Picture Size Settings to 16:9 Standard.
The picture is black and
white.
If you are using AV, analog equipment, disconnect the adapter from the Component (Blue)
input jack on the TV and connect it to the AV In (Yellow) input jack.
" If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center
for assistance.
" If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
" If the problem persists, check the signal strength or refer to the external device’s user manual.