Owner's Manual
Table Of Contents
- User Manual
- Quick Setup Guide
- E-Manual
- Contents
- Guide
- Connections
- Connection Guide
- Connecting an Antenna
- Connecting to the network
- Establishing a wired network connection
- Establishing a wireless network connection
- Checking the network connection status
- Resetting Your Network
- Turning on the TV with a mobile device
- Connecting an IP control device to the TV
- Allowing to connect a wireless network
- Allowing to connect the Wi-Fi Direct
- Changing the name of the TV
- Displaying your mobile device screen on the TV
- Connection Cables for External Devices
- Switching between external devices connected to the TV
- Connection Notes
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
- About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
- About the Samsung Smart Remote (The Sero)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Learn how to use Samsung Smart Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing and Recording
- Using the Guide
- Recording Programs
- Setting Up Schedule Viewing
- Using Timeshift
- Getting to know Recording and Timeshift controls and options
- Using the Channel List
- Using the channel edit function
- Using a Personal Favorites List
- TV-Viewing Support Functions
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Using the Panel Care Functions
- Updating the TV's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
- The TV screen is turned off but audio continues
- Enlarge the screen
- Enabling audio for the audio (video) description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Splitting the caption
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configure Sign Language Guide options
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the TV
- Using Other Functions
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Limitations to the use of photo, video, and music files
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
- Supported video codecs (Q6*B Series)
- Supported video codecs (The Frame (32LS03B model)/BU8 Series)
- Supported video codecs (QN7**B Series)
- Supported video codecs (QN8**B Series or higher)
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
- Supported Resolutions for FreeSync (VRR)
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Connections
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colors do not look clear
- The picture colors are black and white or do not look the way they should look
- The TV automatically turns off by itself
- TV (The Frame TV) cannot be turned off.
- Unable to power on
- The TV remains on or does not turn on automatically.
- Unable to find a Channel
- The TV image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the TV menu is deactivated
- Captions appear on the TV screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the TV?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (eARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
- The TV audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn the TV and audio device off and on at the same time.
- Channel and Broadcast Issues
- External Device Connectivity Issues
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Recording Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The TV is hot.
- The TV smells like plastic.
- The settings are lost after 5 minutes or every time the TV is turned off.
- The TV is tilted to the side.
- The stand is wobbly or crooked.
- A POP (TV’s internal banner ad) appears on the screen.
- The TV is making a popping noise.
- The TV is making a humming noise.
- The TV narrates the screen events in voice-over.
- Diagnosing TV operational issues
- Getting Support
- Picture Issues
- FAQ
- Accessibility Guidance
- About the Samsung SolarCell Remote (Samsung Smart Remote)
- Important Safety Precautions
- Warranty
Using
Accessibility
Functions
(may
differ
with
model)
Accessing
your
TV's
accessibility functions
The
Accessibility Shortcuts button
on
your
remote
provides
easy
access
to the accessibility functions
on
your
TV.
•
Press
and
hold
the
Volume
button to
display
the Accessibility Shortcuts
menu.
•
Some
functions
may
not
appear
depending
on
the
access
method.
Voice
Guide
Settings
You
can
activate
voice
guides
that
describe
the
menu
options
aloud
to
aid
the visually
impaired.
To
activate this function,
set
Voice
Guide
to
On.
With
Voice
Guide
on,
the
TV
provides
voice
guides
for
channel
change,
volume
adjust,
information
on
current
and
upcoming
programs,
schedule
viewing,
other
TV
functions,
various
content
in
the
Web
Browser,
and
in
Search.
•
You
can
configure the
volume,
speed,
pitch,
and
level of
the
Voice
Guide
.
•
The
Voice
Guide
is
provided
in
the
language
that
is
specified
on
the
Language
screen.
English
is
always
supported.
However,
some
languages
are
not
supported
by
Voice
Guide
even
though they
are
listed
in
the
Language
screen.
TV
Background
Volume
By
default, the
volume
of the
broadcast
content
is
set
to
be
low
so
that
you
can
hear
the
voice
guide
clearly.
When
the
content
volume
is
too
low while the
voice
guide
is
coming
out,
you
can
adjust the content
volume.
Audio
(Video)
Description
You
can
activate
an
audio
guide
that
provides
an
audio
description of
video
scenes
for the visually
impaired.
This
function
is
only
available
with
broadcasts
that
provide
this
service
.
Caption
Settings
Set
Caption
to
On
to
watch
programs
with
the
captions
displayed.
•
Captions
are
not
displayed
by
programs
that
do
not support
captions.
•
This
function
has
no
relationship with the
features
for controlling subtitles of
DVD
or
Blu-ray
players.
To
control
DVD
or
Blu-ray subtitles,
use
the subtitle feature of the
DVD
or
Blu-ray
player
and
the
player's
remote
control.
Separate
Closed
Caption
•
You
can
display
the
caption
in
the
area
separated
from the
broadcast
screen.
Caption
Mode
• Default/
CCl
~
CC4
/ Textl ~
Text4
Operates
in
either
analog
TV
channel
mode
or
when
a signal
is
supplied from
an
external
device
to
the
TV.
(Depending
on
the
broadcast
signal,
the
analog
caption
function
may
or
may
not work with digital
channels.)
• Default/
Servicel
~
Service6
/
CCl
~
CC4
/
Textl
~
Text4
Works
with digital
channels.
These
functions
may
not
be
available
in
digital
caption
mode
depending
on
the
broadcast.
Digital
Caption
Options
You
can
change
the font
color,
background
color,
size
settings,
and
position,
etc.
•
The
foreground
and
background
colors
and
opacity
settings
cannot
be
the
same.
•
The
Position
function
is
activated
only
for
programs
that support
broadcast
captions.
Sign
Language
Zoom
Settings
You
can
zoom
in
the
sign
language
screen
when
the
program
you
are
watching
provides
it.
First,
set
Sign
Language
Zoom
to
On,
and
then
select
Edit
Sign
Language
Zoom
to
change
the position
and
magnification of the
sign
language
screen.
Sign
Language
Guide
Settings
Provides
a description of
menu
items
with
sign
language
.
Learn
TV
Remote
This
function
helps
individuals with a
visual
impairment to
learn
the
positions
of the buttons
on
the
remote
control.
When
this function
is
activated,
you
can
press
a button
on
the
remote
control
and
the
TV
will tell
you
its
name.
Press
the 9
(Return)
button twice to exit
Learn
TV
Remote.
Learn
Menu
Screen
Learn
the
menus
on
the
TV
screen.
Once
enabled,
your
TV
will tell
you
the structure
and
features
of the
menus
you
select.
Picture
Off
Turn
off the
TV
screen
and
provide
only
sound
to
reduce
overall
power
consumption.
When
you
press
any
button
on
the
remote
control with the
screen
off,
the
TV
screen
is
returned to
on.
Multi-output
Audio
You
can
turn
on
the
TV
speaker
and
a Bluetooth
device
at
the
same
time.
When
this function
is
active,
you
can
set
the
volume
of the Bluetooth
device
higher
than
the
volume
of the
TV
speaker.
•
This
function
may
not
be
supported
depending
on
the model
or
geographical
area.
High
Contrast
You
can
change
major
service
screens
to white text
on
a
black
background
or
change
the transparentTV
menus
to
opaque
so
that text
can
be
more
easily
read.
To
activate this function,
set
High
Contrast
to
On.
Enlarge
You
can
enlarge
the
size
of the font
on
the
screen.
To
activate,
set
Enlarge
to
On.
Grayscale
You
can
change
the color of the
TV
screen
to a
black
and
white tone to
sharpen
blurred
edges
caused
by
colors.
• If
Grayscale
is
on,
some
Accessibility
menus
are
not
available.
•
This
function
may
not
be
supported
depending
on
the model
or
geographical
area.
Color
Inversion
You
can
invert the
colors
of the text
and
background
for the setting
menus
displayed
on
the
TV
screen
to
make
it
easier
to
read
them.
• If
Color
Inversion
is
on,
some
Accessibility
menus
are
not
available.
•
This
function
may
not
be
supported
depending
on
the model
or
geographical
area.
Remote
Button
Repeat
Settings
You
can
configure the operation
speed
of the
remote
control buttons
so
that they
slow
down
when
you
continually
press
and
hold
them.
First,
set
Slow
Button
Repeat
to
On,
and
then adjust the
operation
speed
in
Repeat
Interval.