Owner's Manual
Table Of Contents
- User Manual
- Quick Setup Guide
- E-Manual
- Contents
- Guide
- Connections
- Connection Guide
- Connecting an Antenna
- Connecting to the network
- Establishing a wired network connection
- Establishing a wireless network connection
- Checking the network connection status
- Resetting Your Network
- Turning on the TV with a mobile device
- Connecting an IP control device to the TV
- Allowing to connect a wireless network
- Allowing to connect the Wi-Fi Direct
- Changing the name of the TV
- Displaying your mobile device screen on the TV
- Connection Cables for External Devices
- Switching between external devices connected to the TV
- Connection Notes
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
- About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
- About the Samsung Smart Remote (The Sero)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Learn how to use Samsung Smart Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing and Recording
- Using the Guide
- Recording Programs
- Setting Up Schedule Viewing
- Using Timeshift
- Getting to know Recording and Timeshift controls and options
- Using the Channel List
- Using the channel edit function
- Using a Personal Favorites List
- TV-Viewing Support Functions
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Power and Energy Saving Functions
- Using the Panel Care Functions
- Updating the TV's Software
- Using the Parental Settings function
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
- The TV screen is turned off but audio continues
- Enlarge the screen
- Enabling audio for the audio (video) description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Splitting the caption
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configure Sign Language Guide options
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using Voice Assistants on the TV
- Using Other Functions
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Limitations to the use of photo, video, and music files
- Supported subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
- Supported video codecs (Q6*B Series)
- Supported video codecs (The Frame (32LS03B model)/BU8 Series)
- Supported video codecs (QN7**B Series)
- Supported video codecs (QN8**B Series or higher)
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
- Supported Resolutions for FreeSync (VRR)
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Connections
- Troubleshooting
- Picture Issues
- The screen is flashing or has become dark
- The picture is not bright, or the picture colors do not look clear
- The picture colors are black and white or do not look the way they should look
- The TV automatically turns off by itself
- TV (The Frame TV) cannot be turned off.
- Unable to power on
- The TV remains on or does not turn on automatically.
- Unable to find a Channel
- The TV image does not look as good as it did in the store
- Displayed video looks blurry
- The picture is distorted
- There is a dotted line on the edge of the screen
- The picture won’t display in full screen
- The Caption function in the TV menu is deactivated
- Captions appear on the TV screen
- The HDR of the connected external device turns off
- Sound and Noise Issues
- How can I connect an audio device to the TV?
- There is no sound or the sound is too low at maximum volume.
- The picture is good but there is no sound.
- HDMI (eARC) is connected, and there is no sound.
- The speakers are making an odd sound.
- The sound is interrupted.
- Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
- The TV audio is not being played through the Sound bar or A/V receiver.
- The sound is not heard clearly.
- The volume of the external device cannot be adjusted.
- I want to turn the TV and audio device off and on at the same time.
- Channel and Broadcast Issues
- External Device Connectivity Issues
- Network Issues
- Anynet+ (HDMI-CEC) Issues
- What is Anynet+?
- Anynet+ does not work. The connected device is not displayed.
- I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
- I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
- The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
- The Anynet+ device won't play.
- Remote Control Issues
- Recording Issues
- Apps
- Media Files
- Voice Assistant Issues
- The voice commands do not work well.
- Bixby/Alexa answers although I did not call it.
- I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
- Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
- During voice recognition, the heavy load message appears and the function does not work.
- I want to see weather information of the desired area.
- Other issues
- The TV is hot.
- The TV smells like plastic.
- The settings are lost after 5 minutes or every time the TV is turned off.
- The TV is tilted to the side.
- The stand is wobbly or crooked.
- A POP (TV’s internal banner ad) appears on the screen.
- The TV is making a popping noise.
- The TV is making a humming noise.
- The TV narrates the screen events in voice-over.
- Diagnosing TV operational issues
- Getting Support
- Picture Issues
- FAQ
- Accessibility Guidance
- About the Samsung SolarCell Remote (Samsung Smart Remote)
- Important Safety Precautions
- Warranty
LIMITED
WARRANTY
TO
ORIGINAL
PURCHASER
This
SAMSUNG
brand
product,
as
supplied
and
distributed
by
SAMSUNG
and
delivered
new,
in
the original carton
to
the original consumer
purchaser,
is
warranted
by
SAMSUNG
against manufacturing defects
in
materials
and
workmanship for period
of:
I
Categories
Parts
Labor
Size
Service
42"
and
Larger
Carry-In
orln
Home
LCD/LED
TV
1
Year
1
Year
40"
and
Smaller
Carry-In
•
For
commercial
use,
the warranty
is
90
Days
Parts
and
Labor.
This
limited warranty
begins
on
the original date of
purchase,
and
is
valid only
on
products
purchased
and
used
in
the United
States.
To
receive
warranty
service,
the
purchaser
must contact
SAMSUNG
for problem determination
and
service
procedures.
Warranty
service
can
only
be
performed
by
a
SAMSUNG
authorized
service
center.
The
original
dated
bill
of
sale
must
be
presented
upon
request
as
proof of
purchase
to
SAMSUNG
orSAMSUNG's
authorized
service
center.
SAMSUNG
will repair or
replace
this product, at our option
and
at
no
charge
as
stipulated
herein,
with
new
or
reconditioned parts or products
if
found to
be
defective during the limited warranty period specified
above.
All
replaced
parts
and
products
become
the property of
SAMSUNG
and
must
be
returned to
SAMSUNG
.
Replacement
parts
and
products
assume
the remaining original warranty, or ninety (90)
days,
whichever
is
longer.
Certain
products
are
eligible for In-home
service
at
Samsung's
discretion.
To
receive
in-home servi
ce,
the product
must
be
unobstructed
and
accessible
to
service
personnel.
If during in-home
service,
repair cannot
be
completed,
it
may
be
necessary
to
remove,
repair
and
return the product.
If
in-home
service
is
unavailable,
SAMSUNG
may
elect, at
our option, to provide for transportation of our
choice
to
and
from a
SAMSUNG
authorized
service
center.
Otherwise,
transportation to
and
from the
SAMSUNG
authorized
service
center
is
the responsibility of the
purchaser.
This
limited warranty
covers
manufacturing defects
in
materials
and
workmanship encountered
in
normal,
and
except
to
the extent otherwise
expressly
provided for
in
this statement, noncommercial
use
of this product,
and
shall
not apply to the following, including, but not limited to:
damage
which
occurs
in
shipment; delivery
and
installation;
applications
and
uses
for which this product
was
not intended; altered product or serial numbers; cosmetic
damage
or exteriorfinishes;
accidents,
abuse,
neglect, fire,
water,
lightning orother
acts
of
nature;
use
of products, equipment,
systems,
utilities,
services,
parts, supplies,
accessories,
applications, installations,
repairs,
external wiring or connectors
not supplied or authorized
by
SAMSUNG
which
damage
this product or result
in
service
problems; incorrect electrical
line voltage, fluctuations
and
surges;
customer adjustments
and
failure to follow operating instructions, cleaning,
maintenance
and
environmental instructions that
are
covered
and
prescribed
in
the instruction
book;
reception
problems
and
distortion related to
noise,
echo,
interference or other signal transmission
and
delivery problems; or
brightness
related
to normal
aging
or
any
other
issues
if
the
TV
is
used
for commercial or non-normal consumer
use
.
SAMSUNG
does
not warrant uninterrupted or error-free operation of the product.