Owner's Manual
Table Of Contents
- User Manual
- Quick Start Guide
- E-Manual
- Contents
- Guide
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote
- About the Samsung Smart Remote (The Frame)
- Connecting the Samsung Smart Remote to the TV
- Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard, Mouse, or Gamepad
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Using the Guide
- Recording Programs
- Using the instant and schedule recording options from the Guide screen
- Using the instant and schedule recording options while watching a program
- Scheduling a video recording after entering the date and time
- Managing the schedule recording list
- Viewing recorded programs
- Setting up a schedule recording start
- Setting Up a Schedule Viewing
- Using Timeshift
- Buttons and functions available while recording a program or Timeshift
- Using the Channel List
- Editing channels
- Using a Personal Favorites List
- TV-Viewing Support Functions
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV's Software
- Audio and Video Functions for the Visually or Hearing Impaired
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Changing the volume, speed, and pitch of the Voice Guide
- The TV screen is turned off but audio continues
- Enabling audio for the video description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Splitting the caption
- Selecting the caption language
- Setting the digital caption related options
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Enlarging the sign language screen for the hearing impaired
- Configuring the repeat settings for remote control buttons
- App for the Visually Impaired (SeeColors App)
- Using the Voice Recognition feature
- Using Other Functions
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using Apps
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for Input Signals supported by Q800T series or higher
- Supported Resolutions for FreeSync(VRR)
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Licenses
- Troubleshooting
- FAQ
- Accessibility Guidance
- Accessory Kit
- Important Safety Instructions
- Regulatory Compliance Statements
- Using Accessibility Functions
- Warranty
English - 14
04 Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the
Troubleshooting or FAQ Section in the e-Manual. If none of the troubleshooting tips apply, please visit "www.samsung.
com" and click Support or contact the Samsung service center listed on the back cover of this manual.
࡞ For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
࡞ This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the
product.
࡞ To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update
functions on the TV's menu (
> Settings > Support > Software Update > Update Now or Auto Update).
The TV won’t turn on.
࡞ Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
࡞ Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid
red.
࡞ Try pressing the
button at the bottom of the TV to make sure that the problem is not with the remote control. If
the TV turns on, refer to “The remote control does not work.”
There is no picture/video/sound, or a distorted picture/video/sound from an external device, or
“Weak or No Signal” is displayed on the TV, or you cannot find a channel.
࡞ Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings >
Support > Device Care > Self Diagnosis > Picture Test or Sound Test).
࡞ If the test results are normal, make sure the connection to the device is correct and that all cables are fully
inserted.
࡞ Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible and
confirm that the correct input source has been selected (
> Source).
࡞ Reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue
persists, refer to the connection guide in the user manual of the connected device.
࡞ If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall
connector, run Auto Program to search for channels (
> Settings > Broadcasting > Auto Program).
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