User Manual

English 61
Troubleshooting
SmartThings
Symptom Action
Could not nd
“SmartThings” in
the app market.
• The SmartThings app is not available for some tablet and iPad
and some smartphone.
- Support that [Android] OS 8.0 or higher. (minimum 2 GB RAM
Size)
- Support that [iOS] 12.0 or higher/iPhone 6 or higher.
The SmartThings
app fails to
operate.
• The SmartThings app is available for applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
The SmartThings
app is installed but
is not connected to
my refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If the Wi-Fi icon on the refrigerator’s display is off, this indicates
that no network connection has been established yet. In this
case, use the SmartThings app to connect and register your
refrigerator to the access point (AP) of your house.
Could not log into
the app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen
instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
The SmartThings
app is successfully
connected to my
refrigerator but
does not run.
• Exit and restart the SmartThings app, or disconnect and
reconnect the router.
• Power off the refrigerator, and then power it on again after 1
minute.
Untitled-2 61 2021-07-14  10:27:29