User/Service Guide

Troubleshooting
English86
Troubleshooting
Samsung Family Hub
Symptom Action
Could not nd
“Samsung Family
Hub” in the app
market.
• The Samsung Family Hub app is not available for some
tablets, iPads, and smartphones:
- That support [Android] OS 6.0 or higher. (mimimum 2 GB
RAM Size)
- That support [iOS] 10.0 or higher/iPhone 6 or higher.
Could not log into the
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s on-
screen instructions to create one.
Untitled-4 86 2019-05-14  11:49:50