User/Service Guide

English 87
Troubleshooting
Smart Grid (applicable models only)
Symptom Action
What Do I Need
to use the Energy
Management and
Smart Grid functions?
To use the Smart Grid (Demand Response) and Energy
Management functions on your refrigerator, you need the
following:
Devices
• A wireless access point (router)
• A Samsung Energy Management-supported refrigerator
• A smartphone
Registration
• Connect your refrigerator to your home Wi-Fi network.
• Register for the EMS service with your electric company.
Your electric company must have an EMS (Energy
Management System) supporting SEP (Smart Energy prole).
App
• Download the SmartThings app from the Google Play Store,
Apple App Store, or Samsung Galaxy Apps.
• Install and run the SmartThings app on your smartphone.
Why isn’t the Energy
Management function
working normally?
• Make sure that your home router is operating normally with
a proper connection and proper Internet service.
• Make sure that the refrigerator is connected to the AP
(router).
Checkpoints
• Connect your smartphone to the router (AP, Access Point),
and then check if you can browse the Internet on the
smartphone.
Why isn’t the Delay
Defrost Capability
working normally?
• Make sure that your home router is operating normally with
a proper connection and proper Internet service.
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