Refrigerator User manual Free Standing Appliance Untitled-1 1 2019-03-07 11:16:50
Contents Safety information 4 Contents What you need to know about the safety instructions Important safety symbols and precautions: State of California Proposition 65 Warning Important safety precautions Severe warning signs for transportation and site Critical installation warnings Installation cautions Critical usage warnings Usage cautions Cleaning cautions Critical disposal warnings 4 5 5 5 7 8 10 10 13 14 15 Installation 16 Refrigerator at a glance Step-by-step installation 16 19 Operations
78 General Do you hear abnormal sounds from the refrigerator? SmartThings Smart Grid (applicable models only) 78 82 84 85 LIMITED WARRANTY (U.S.A.
Safety information Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efficiently.
Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. Safety information CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage. NOTE Useful information that helps users understand or benefit from the refrigerator.
Safety information • • • • Safety information • • • • • The installation location should not be exposed to direct sunlight and not placed near any electric appliance or heat source, e.g. stove, oven or hob, radiator, etc. If you use two products side by side, for safety reason, be sure to use certified products in explosive gas atmospheres. Never start up an appliance showing any signs of damage. If in doubt, consult your dealer.
CAUTION • • • • • Safety information • Risk Of Fire Or Explosion. Flammable Refrigerant Used. Do Not Use Mechanical Devices To Defrost Refrigerator. Do Not Puncture Refrigerant Tubing. Risk Of Fire Or Explosion. Flammable Refrigerant Used. To Be Repaired Only By Trained Service Personnel. Do Not Puncture Refrigerant Tubing. Risk Of Fire Or Explosion. Flammable Refrigerant Used. Consult Repair Manual/Owner’s Guide Before Attempting to Service This Product. All Safety Precautions Must Be Followed.
Safety information Critical installation warnings WARNING • • Safety information • • • • • • • • • • • • • • Do not install the refrigerator in a damp location or place where it may come in contact with water. - Deteriorated insulation on electrical parts may cause an electric shock or fire. Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. Do not plug several appliances and the refrigerator into the same multiple power strip.
• Keep the packing materials out of reach of children. • - There is a risk of death from suffocation if a child puts the packing materials on his or her head. The appliance must be positioned so that the plug is accessible after installation. - Failing to do so may result in an electric shock or fire due to electric leakage. Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or to water (rain drops).
Safety information Installation cautions CAUTION • • Safety information • • Allow sufficient space around the refrigerator and install it on a flat surface. - Keep the ventilation space in the appliance enclosure or mounting structure clear of obstructions. After you have installed the refrigerator and turned it on, allow the appliance to stand for 2 hours before loading it with food. It is strongly recommended you have a qualified technician or service company install the refrigerator.
• • • Do not let children hang on the door or door bins. A serious injury may occur. Do not let children go inside the refrigerator. They could become trapped. Do not insert your hands into the area under the appliance. • - Any sharp edges may cause personal injury. Do not store pharmaceutical products, scientific materials, or temperature sensitive products in the refrigerator. • • • - Otherwise there is a risk of fire. Do not let children step on a drawer.
Safety information • • Safety information • • • • • • • • • • • • • Do not stand on top of the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in an electric shock, fire, problems with the product, or injury. Do not put a container filled with water on the appliance. - If spilled, there is a risk of fire or electric shock. Never stare directly at the UV LED lamp for long periods of time.
• • • • If you experience difficulty changing a non-LED light, contact a Samsung service center. If the product is equipped with LED lamps, do not disassemble the Lamp Covers and LED lamps yourself. - Contact a Samsung service center. Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged power cord, or loose wall socket. Safety information - This may result in an electric shock or fire.
Safety information • • Safety information • Fill the water tank and ice cube trays with potable water only (tap water, mineral water, or purified water). - Do not fill the tank with tea, juice, or a sports drink. They can damage the refrigerator. If the refrigerator is flooded, shut off the power to the refrigerator and contact your nearest Samsung service center. - There is a risk of electric shock or fire. Do not keep vegetable oil in your refrigerator’s door bins.
• • Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. Safety information - These can scratch or damage the material. Do not clean glass shelves or covers with warm water when they are cold.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • • • • Use the refrigerator only for its intended purpose as described in this manual. Any servicing must be performed by a qualified technician. Dispose of the product packaging material in compliance with the local regulations. To prevent electric shock, unplug the power plug before servicing or replacing parts.
Type B 01 02 07 08 09 Installation 04 05 06 01 Auto Ice Maker 02 1-Step Foldable Shelf 03 Water tank (Auto Water Fill) 04 Main panel (on the FlexZone™ handle) 05 FlexZone™ 06 Freezer 07 Door bins 08 2-Step Foldable Shelf 09 Water filter * applicable models only English 17 Untitled-1 17 2019-03-07 11:16:52
Installation NOTE • • • • • • • • For energy efficiency, keep all shelves, drawers, and baskets in their original positions. When closing the door, make sure the vertical hinged section is in the correct position to avoid scratching the other door. If the vertical hinged section is reversed, put it back into the correct position, and then close the door. Moisture may form at times on the vertical hinged section. If you close a door forcefully, the other door may open.
Step-by-step installation STEP 1 Select a site Select a site that: • • • • • • Has a solid, level surface without carpeting or flooring that may obstruct ventilation Is away from direct sunlight Has adequate room for opening and closing the door Is away from any heat sources Provides room for maintenance and servicing Has a temperature range between 50 °F (10 °C) and 109 °F (43 °C) CAUTION • Installation • If your refrigerator is equipped with an ice maker, provide extra space at the rear of the refrig
Installation 01 04 02 02 03 05 Model RF28* 01 2" (50 mm) 02 125° 03 62 /8" (1578 mm) 04 13 2/8" (335 mm) 05 35 6/8" (908 mm) 06 29 3/8" (748 mm) 07 4 6/8" (122 mm) 08 2 3/8" (61 mm) 09 48 1/4" (1226 mm) 10 53" (1346 mm) 1 Installation 07 06 08 09 10 NOTE The measurements in the table above may differ slightly from the actual measurements, depending on the measuring and rounding method.
STEP 2 Flooring If the refrigerator cannot pass through the entrance due to its size, see STEP 3 Door removal for entrance. NOTE Installation To prevent floor damage, make sure the front levelling legs are in the upright position. • The surface you install the refrigerator on must support a fully loaded refrigerator. • To protect the floor, put a large piece of cardboard along the path to the refrigerator's final installation location.
Installation STEP 3 Door removal for entrance If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 31 to continue the installation procedure. WARNING Unplug the power cord of the refrigerator before removing the doors.
Detach the fridge doors Left door 1. With the doors closed, use a Phillips head screwdriver to remove the screws (x3) in the top cover. Installation 2. Disconnect the wires and the water tube from the left-side door. Do the following sequentially: • Decouple the connector. • While holding down one end of the water line coupler, disconnect the water tube. CAUTION Keep the water tube clips out of children’s reach. 3. Gently draw up the clamp in several steps.
Installation 4. Pull up the clamp to remove it. NOTE Be careful not to drop the clamp on the floor. Installation 5. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge. NOTE Be careful not to drop the hinge on the floor. 6. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury. 7. Lay the door down on a flat surface.
Right door 1. Disconnect the wire connectors (x2) on the right door. The position of the connectors differs with the model. CAUTION • • Do not remove both doors simultaneously. Make sure to remove one door at a time. Otherwise, one of the doors may fall and cause physical injury. Make sure the refrigerator is off before disconnecting the connectors. Installation 2. Gently draw up the clamp in several steps. To prevent finger injuries, do not apply a sudden force to the clamp. 3.
Installation 4. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge. NOTE Be careful not to drop the hinge on the floor. 5. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury. Installation 6. Lay the door down on a flat surface.
To reattach the fridge door After you have moved the refrigerator to its final location, reattach the doors by following the removal instructions in reverse order. A CAUTION B 01 02 03 To prevent water leaks from the dispenser, the water line must be fully connected. Make sure both tubes of the water line are inserted fully to the center of transparent coupler (A) or the guidelines (B). 01 Dispenser 02 Center of transparent coupler 03 Guidelines Installation Detach the FlexZone™ drawer 1.
Installation 3. Press the locking tab to disconnect the wire connector. CAUTION When relocking the tab, make sure to fully connect the wire connector. Otherwise, the FlexZone™ will not operate. 4. Remove the hex-head bolt on each side of the drawer using a 10 mm socket wrench. Installation 5. Lift up to remove the drawer front of the FlexZone™ from the rail assembly. CAUTION • • • Use caution when removing the rail assembly, which may fall off causing damage to the floor.
To reattach the FlexZone™ drawer After you have moved the refrigerator to its final location, re-attach the FlexZone™ drawer by following the removal instructions in reverse order. CAUTION If the FlexZone™ or the indicator does not operate properly, make sure the connectors are connected properly. To detach the freezer drawer 1. Push the upper basket to the end, and then pull up to remove. Installation 2. Lift up to remove the door bin. 3. Then, pull up to remove the lower basket from the rail assembly.
Installation 4. Press down the hooks to unlock the rail assembly. 5. While holding the upper area of the freezer drawer front, slide the drawer out all the way to remove the freezer drawer from the rail assembly. Installation CAUTION • • • Be careful not to scratch or dent the rail assembly. Make sure you mount the freezer baskets in the correct position. Otherwise, the door will not open or close properly, which causes frost to build up. Do not store too much food in the freezer drawer.
STEP 4 Levelling the refrigerator CAUTION • • • When installed, the refrigerator must be leveled on a flat, solid floor. Not leveling the refrigerator can cause damage to the refrigerator or physical injury. Levelling must be performed with the refrigerator empty. Make sure no food items are inside the refrigerator. For safety reasons, adjust the front a little higher than the rear. Level the refrigerator using the special screws (levellers) on the front legs.
Installation STEP 5 Adjust the door height and the door gap Snap rings The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm). To adjust the height of a door 1. Check the height difference between the doors, and then lift up and hold the door with the lower height. Installation 9 2. Insert a suitable-sized snap ring (A) between the door grommet (B) and the hinge as shown. CAUTION • • • Insert only one snap ring.
STEP 6 Attach the handles CAUTION The refrigerator handles must be oriented in the correct direction. • • The fridge handles must be attached so that the holes on each face each other. The freezer handle must be attached so that its hole faces downwards. Installation 1. Using a Phillips screwdriver, attach the handle screws to the refrigerator, two for each handle respectively, as shown in the illustration to the left. 2.
Installation 3. Push the handle down, and then place the upper side of the handle onto the upper handle screw. 4. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten. Installation 5. Repeat Steps 2 through 4 with the second refrigerator door handle. 6. To attach the freezer handle to the refrigerator, first place the left side of the freezer handle onto the left handle screw. 7.
8. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten.
Installation STEP 7 Connect the water dispenser line A water dispenser with a filter is one of the helpful features on your new refrigerator. To help promote better health, the water filter removes unwanted particles from your water. However, it does not sterilize or destroy microorganisms. You may need to purchase a water purifying system to do that. The water line also connects to the ice maker. For the ice maker to operate properly, water pressure of 20-125 psi is required.
Connect the water supply line to the refrigerator There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store. 1 Copper Tubing • • • /4" copper tubing /4" compression nut (1 pc) Ferrule (2 pc) Plastic Tubing • • 1 1 /4" plastic tubing Molded end (Bulb) /4" compression nut (1 pc) 1 A. Refrigerator B. Household water supply line C C. Water Line: must be kept straight.
Installation CAUTION Do not mount the water filter on any part of the refrigerator. This may damage the refrigerator. 1. Connect the household water line to the assembled compression fitting. Installation - If you are using copper tubing, slip the compression nut (B) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown. - If you are using plastic tubing (A), insert the molded end (Bulb) of the plastic tubing (A) into the compression fitting.
STEP 8 Initial settings By completing the following steps, the refrigerator should be fully functioning. CAUTION 1 Before installing the refrigerator, make sure to remove the Cover Interlock (1) from the top of the fridge door. Otherwise, injuries may be caused by the ice crushing blade. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. Installation 3.
Operations Main panel Type A Type B Operations 01 01 02 02 03 03 04 04 05 08 05 08 06 06 07 08 07 08 01 Fridge / Auto Fill Water Pitcher * 02 FlexZone™ / °F °C 03 Freezer / Peak Demand Off 04 Ice Maker / Filter Reset 05 Water/Ice / Dispenser Lock 06 Network connection 07 Door Alarm / Control Lock 08 Sabbath Mode * applicable models only 40 English Untitled-1 40 2019-03-07 11:17:01
NOTE • • • • • • • Operations When you change the temperature on the panel, the panel displays the actual temperature inside the refrigerator until the temperature matches the temperature you set. Then, the panel displays the new set temperature. Note that it will take time for the refrigerator to reach the new temperature. This is normal. During this time, you do not need to set the temperature again.
Operations 01 Fridge / Auto Fill Water Pitcher (3 sec) You can use the Fridge button to set the fridge temperature or to activate Power Cool. • • Fridge Press Fridge repeatedly to select a desired temperature between 34 °F (1 °C) and 44 °F (7 °C). - The temperature indicator displays the currently set or selected temperature. To activate Power Cool, press Fridge repeatedly until the Power Cool indicator ( ) lights up.
Press and hold Fridge for 3 seconds to turn this function on. Open the left door of the fridge, and then insert the water tank. Close the door and the water tank starts to fill with water up to the preset level. To turn the function off, press and hold Fridge again for 3 seconds. NOTE • Auto Fill Water Pitcher • • By default, Auto Fill Water Pitcher is disabled. Enable this function after you have installed the water line.
Operations 02 FlexZone™ / °F °C (3 sec) The FlexZone™ is a full-width drawer featuring temperature control. It has a temperature sensor that adjusts the amount of cold air allowed into the zone. • • Press FlexZone™ repeatedly to select a desired mode. By default, Deli is selected. The refrigerator adjusts the temperature in the FlexZone™ according to the selected mode. Mode Description Select Wine to keep food fresh for a long time.
03 Freezer / Peak Demand Off (3 sec) You can use the Freezer button to set the freezer temperature or to activate Power Freeze. • • Freezer Press Freezer repeatedly to select a desired temperature between 5 °F (-15 °C) and -8 °F (-23 °C). - The temperature indicator displays the currently set or selected temperature. To activate Power Freeze, press Freezer repeatedly until the Power Freeze indicator ( ) lights up.
Operations 04 Ice Maker / Filter Reset (3 sec) Press Ice Maker to turn the ice maker on or off. The ice maker has 2 indicators ( to indicate its operating status. • • Ice Maker / ) When the ice maker operates, the corresponding indicator ( ) turns on. When the ice maker is turned off, the corresponding indicator ( ) turns on. In this case, ice making is disabled even if you press the Cubed or Crushed Ice buttons on the dispenser panel. To enable ice making, you must turn the ice maker on.
05 Water/Ice / Dispenser Lock (3 sec) Water/Ice You can dispense chilled water, cubed ice, or crushed ice. To dispense, press Water/Ice. The corresponding indicator turns on. To prevent use of the dispenser panel buttons and the dispenser lever, press and hold Water/Ice for more than 3 seconds. If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.
Operations To prevent accidental setting changes, press and hold Door Alarm for 3 seconds. The main panel will be disabled and the Lock indicator ( ) will turn on. When Control Lock is on, the indicator blinks if any button on the main panel is pressed. Control Lock If you press and hold the button again for more than 3 seconds, Control Lock will be deactivated. However, Control Lock will be reactivated if no button is pressed within 1 minute.
08 Sabbath Mode The Sabbath mode stays active for 85 hours once it is activated. After that, it will be deactivated automatically. • • To activate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously for 5 seconds. When the refrigerator is in Sabbath mode, the buttons, the display, and the internal lights do not function. The refrigerator and freezer, however, continue to cool. To deactivate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously again for 5 seconds.
Operations SmartThings Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device. NOTE • • • • • Operations • • • • The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
Samsung account You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account. Getting started Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below. If a pop-up appears saying that a new device has been found, tap ADD NOW.
Operations Category Monitoring Item Fridge temperature Displays the desired temperature setting of the fridge. Freezer temperature Displays the current temperature of the freezer. FlexZone™ settings Displays the settings of the FlexZone™. Diagnosis Detects abnormal operations of the refrigerator. Energy monitoring Checks the accumulated power consumption of the refrigerator for the last 180 days.
SMART GRID Function (Demand Response) When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest. NOTE • • You can deactivate the SMART GRID (Demand Response) function at any time using the Peak Demand Off function. To use the SMART GRID (Demand Response) function, you need a separate contract with your electric utility company.
Operations • Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice. - When the refrigerator operates in TALR (L4) mode, “L4” is displayed on the refrigerator display.
Activating and deactivating Peak Demand Off (Override mode) 1. Press and hold Freezer for 3 seconds. 2. A buzzer sounds and ‘Or’ and ‘on’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon ( ) turns on. 3. If the refrigerator receives a SMART GRID (Demand Response) signal from the utility company, ’Or’ is displayed in the freezer temperature display. 4. To deactivate Peak Demand Off (Override mode), press and hold Freezer for 3 seconds.
Operations Using the Energy Management Function The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience. NOTE • To use the Energy Management refrigerator functions, you have to install the corresponding app first. 1. Operational Status - You can check the DR and Peak Demand Off (Override mode) status. 2. Energy Consumption Reporting - Shows the accumulated power consumption.
Provision for Open Access to the Connected Product Requirements 1. SGIP Open Standards (Smart Energy Profile 2.0 - http://www.csep.org/) - Energy Consumption Reporting - Demand Response 2.
Operations Dispenser panel 01 01 Water / Lock 02 03 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) Water To dispense chilled water, press Water. The corresponding indicator turns on. Operations To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. Lock (Dispenser panel / Dispenser lever) If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.
Special features Water tank (Auto Water Fill) (applicable models only) The Auto Water Fill function lets you enjoy cold brewed tea in your refrigerator. 01 02 01 02 03 04 Lid Sealed mouth Infuser Body 03 04 To fill the water tank 1. Grasp a handle groove of the sealed mouth, and then pull up to open the lid. Operations 2. Put tea leaves or fruit to your taste into the infuser. NOTE If you want to keep the infused water in its initial concentration, turn the Auto Water Fill function off. 3.
Operations 5. To drink tea, open the door and detach the water tank. Pull it straight out. CAUTION • • We recommend consuming fruit infused water within 24 hours. After that, the infused water can spoil over time. You must clean the water tank after you have consumed the infused water. Also clean the water tank if you haven't used it for a long time. To prevent the water tank from tipping over or leaking, make sure the water tank fits in the water tank holder.
NOTE • • If the front side (specifically marked area) of the water tank has too much moisture, the water tank may not fully fill. Remove the moisture, and then try again. Auto Water Fill will stop supplying water to the water tank if the water tank does not fill after a certain amount of time. If this happens, check if the water line is properly connected. Remove and reinsert the water tank, and then try again. NOTE • • • Operations • Wipe around the infuser holder if the infuser overflows or leaks.
Operations Water/Ice dispenser Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever. To dispense water with ice 1. With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type. 2.
NOTE • • If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly. Ice cubes generated rapidly may look white, which is normal. Diagnosis If ice does not dispense, first check the ice maker. 1. Press Test on the side of the ice maker. You will hear a chime (ding-dong) when you press the button. 2. You will hear another chime if the ice maker is operating properly.
Operations Water clouding Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds. FlexZone™ divider You can change the divider position. To do this, unlock the divider by turning the divider dial counter clockwise.
Maintenance Handling and care Ice bucket (applicable models only) If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket. 1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other hand. 2. Empty the bucket. 3. When done, put the bucket back into position.
Maintenance • • Do not put your hand or an object into the ice chute. This may cause physical injury or product damage. Use only the provided ice bucket. Third-party ice buckets may cause a system failure. NOTE • • • The water pressure required for ice making is between 20 psi and 125 psi (138 and 862 kPa). Noise from the the ice maker as it produces ice during the ice making process is normal. While the door is open, neither the ice maker nor the water dispenser operates.
Auto Water Fill (applicable models only) 1. Grasp a handle groove of the sealed mouth, and then pull up to remove. 2. Grasp both sides of the sealed mouth, and then lift to remove. 3. While slightly twisting the infuser, pull it out of the sealed mouth. 4. Clean the infuser with neutral agents and running water. Rinse and dry well. Maintenance 5. Reassemble the Auto Water Fill in the reverse order of disassembly.
Maintenance Fridge shelves The appearance of the shelves differs by model. • To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out. NOTE Do not lift up the shelf fully when removing or reinserting the shelf. The rear wall of the fridge room can be dented. • To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch.
Foldable shelf To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold. CAUTION After sliding the foldable shelf in and folding it, the front of the shelf can be removed for your convenience. If you use the shelf without removing the front of the shelf, be aware that it can separate from the rear portion. Take care when handling food items near the shelf.
Maintenance Vegetable shelf 1. Slide out the left-side vegetable drawer. 2. While supporting the vegetable shelf with one hand, slide it out with the other hand. NOTE To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf. To reinsert, follow the steps above in the reverse order. Door bins • Maintenance • To remove the top door bin, hold the front sides of the bin, and then gently lift up to remove.
CAUTION • • • Do not remove a bin that is filled with food. Empty the bin beforehand. Use caution when opening the door if the bottom bin contains larger bottles, which may fall over. Do not allow children to play with the bins. Sharp corners of the bin may cause injury.
Maintenance Fridge drawers Vegetable / fruit drawers Gently lift up the front of the drawer and slide out. • We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins. • To reinsert, insert the drawer into the frame rails and then slide inward. FlexZone™ basket • • • Maintenance To remove, fully open the FlexZone™ drawer. Lift up the FlexZone™ basket, and then pull out with both hands. To reinsert, fully open the FlexZone™ drawer.
Freezer baskets Upper basket • • To remove, fully slide open the freezer drawer. Push the upper basket to the end, and then pull up to remove. To reinsert, align the front wheels of the upper basket with the end of the lower basket. Slide the upper basket to the front. Lower basket • • To remove, first remove the upper basket. Then, tilt up the front of the lower basket to pull out. To reinsert, put the basket onto the rail assembly rear side first.
Maintenance Freezer basket divider Loosen and remove the screw from the lower side of the divider. Then, pull straight up to remove the divider.
Cleaning Interior and exterior WARNING • • Do not use benzene, thinner, home/car detergent, or Clorox™ to clean the refrigerator. They may damage the surface of the refrigerator and cause a fire. Do not spray water onto the refrigerator. This may cause electric shock. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points. 1. Unplug the power cord. 2.
Maintenance Replacement Water filter WARNING • • Do not use third-party water filters. Use only Samsung-provided or -approved filters. Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung is not responsible for any damage that may occur from use of third-party water filters. The Filter Reset indicator ( ) turns red to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off. 1.
5. Turn the cartridge knob clockwise to lock into place. 6. Press and hold Filter Reset on the main panel for 3 seconds to reset the life cycle detector. The Filter Reset indicator ( ) turns off. 7. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line. NOTE • • A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the waterline.
Troubleshooting Before calling for service, review the symptoms and recommended solutions below. If none of the suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which no defects were found. General Temperature Symptom Fridge/freezer does not operate. Possible causes • Power cord is not plugged in properly. • Temperature control is not set correctly.
Symptom Possible causes Solution • Interior wall is hot. • Refrigerator has heat-proof piping in the interior wall. To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure. Odors Symptom Refrigerator has odors. Possible causes • Spoiled food. • Food with strong odors. Solution • Clean the refrigerator and remove any spoiled food.
Troubleshooting Condensation Symptom Possible causes • If door is left open, moisture enters the refrigerator. • Food with high moisture content. Condensation forms on the interior walls. Solution • Remove the moisture and do not leave a door open for extended periods of time. • Make sure food is wrapped airtight. Water/ice (dispenser models only) Symptom Water flow is weaker than normal. Possible causes • Water pressure is too low.
Symptom Possible causes • Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks). • Ice bucket is not properly inserted. Solution If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker. • Make sure the ice bucket is properly inserted. • Check if the water line is installed correctly. Check if the water line stop cock is closed. • Check if the water line is installed correctly. Check if the water line stop cock is closed.
Troubleshooting Do you hear abnormal sounds from the refrigerator? Before calling for service, review the information below. If you still have questions about sounds your refrigerator is making, please call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits related to normal operating sounds in which no defects were found. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition.
• During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds. HiSS! • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
Troubleshooting SmartThings Symptom Could not find “SmartThings” in the app market. The SmartThings app fails to operate. The SmartThings app is installed but is not connected to my refrigerator. Could not log into the app. An error message appears when I try to register my refrigerator. The SmartThings app is successfully connected to my refrigerator but does not run. Action • The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.
Smart Grid (applicable models only) Symptom Action To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following: Devices What Do I Need to use the Energy Management and Smart Grid functions? • • • A wireless access point (router) A Samsung Energy Management-supported refrigerator A smartphone Registration • • Connect your refrigerator to your home Wi-Fi network. Register for the EMS service with your electric company.
LIMITED WARRANTY (U.S.A.) SAMSUNG REFRIGERATOR LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF PURCHASE This SAMSUNG brand product, as supplied and distributed by Samsung Electronics America, Inc.
This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage inclu
LIMITED WARRANTY (U.S.A.) LIMITATION OF REMEDIES YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY.
Warranty Information (CANADA) If your refrigerator needs service Do not hesitate to call any Samsung Authorized Service Center nearby giving them your name, address and telephone number if your product is not functioning properly. Limited Warranty for Original Purchaser This Samsung product is warranted by Samsung Electronics Canada Inc.
Warranty Information (CANADA) Exclusions of the Warranty This warranty does not cover damage due to accident, fire, flood, and/or other Acts of God, misuse, incorrect line voltage, improper installation, improper or unauthorized repairs, commercial use, or damage that occurs during shipping. Customer adjustments which are explained in this owners manual are not covered under the terms of this warranty. This warranty will automatically be voided for any unit found with a missing or altered serial number.
Regulatory Notice FCC Notice FCC CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Contains Transmitter Module FCC ID: A3LCWAM210S This device complies with Part 15 of FCC Rules. Operation is Subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received including interference that cause undesired operation.
Regulatory Notice IC Notice Contains Transmitter Module IC: 649E-CWAM210S The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions : (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003.
Open Source Announcement The software included in this product contains open source software. You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by sending an email to mailto:oss.request@samsung.com. It is also possible to obtain the complete corresponding source code in a physical medium such as a CD-ROM; a minimal charge will be required. The following URL http://opensource.samsung.
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Scan the QR code* or visit www.samsung.com/spsn to view our helpful How-to Videos and Live Shows * Requires reader to be installed on your smartphone Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG Customer Care Center. Country U.S.A CANADA Contact Center 1-800-SAMSUNG (726-7864) 1-844-SAM-PAYS (726-7297) Web Site www.samsung.com/us/support 1-800-SAMSUNG (726-7864) www.samsung.
