Refrigerator User manual RS6*N** SEUK Free Standing Appliance Untitled-38 1 2018-06-08 2:16:45
Contents Safety information 3 Contents Important safety symbols and precautions: Severe warning signs for transportation and site Critical installation warnings Installation cautions Critical usage warnings Usage cautions Cleaning cautions Critical disposal warnings Additional tips for proper usage Saving Energy Tips This appliance is intended to be used in household and similar applications such as Instructions about the WEEE 5 6 7 10 11 16 19 21 22 23 23 24 Installation 25 Refrigerator at a glance
Safety information Safety information • Before using your new Samsung Refrigerator, please read this manual thoroughly to ensure that you know how to operate the features and functions that your new appliance offers safely and efficiently.
Safety information Safety information • In order to avoid the creation of a flammable gas-air mixture if a leak in the refrigerating circuit occurs, the size of the room in which the appliance may be sited depends on the amount of refrigerant used. • Never start up an appliance showing any signs of damage. If in doubt, consult your dealer. The room must be 1 m3 in size for every 8 g of R-600a refrigerant inside the appliance.
Important safety symbols and precautions: Please follow all safety instructions in this manual. This manual uses the following safety symbols. WARNING Safety information Hazards or unsafe practices that may result in severe personal injury, property damage, and/or death. CAUTION Hazards or unsafe practices that may result in severe personal injury and/or property damage. NOTE Useful information that helps users understand or benefit from the refrigerator.
Safety information Severe warning signs for transportation and site WARNING • When transporting and installing the appliance, care should be taken to ensure that no parts of the refrigerating circuit are damaged. Safety information - Refrigerant leaking from the pipe work could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential sources of ignition and air the room in which the appliance is standing for several minutes.
Critical installation warnings WARNING • Do not install the refrigerator in a damp location or place where it may come in contact with water. Safety information - Deteriorated insulation on electrical parts may cause an electric shock or fire. • Do not place this refrigerator in direct sunlight or expose it to the heat from stoves, room heaters, or other appliances. • Do not plug several appliances into the same multiple power strip.
Safety information • Never unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet. Safety information - Damage to the cord may cause a short-circuit, fire, and/or electric shock. • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance. • Do not use aerosols near the refrigerator. - Using aerosols near the refrigerator may cause an explosion or fire.
• Do not install this appliance in a humid, oily or dusty location, in a location exposed to direct sunlight and water (rain drops). Safety information - Deteriorated insulation of electrical parts may cause an electric shock or fire. • If any dust or water is in the refrigerator, pull out power plug and contact your Samsung Electronics service center. - Otherwise there is a risk of fire.
Safety information • Plug the power plug into the wall socket firmly. Do not use a damaged power plug, damaged power cord, or loose wall socket. Safety information - This may result in an electric shock or fire. • If the power cord is damaged, have it replaced immediately by the manufacturer or one of its service agents. • The fuse on the refrigerator must be changed by a qualified technician or service company. - Failing to do so may result in an electric shock or personal injury.
Critical usage warnings WARNING • Do not insert the power plug into a wall socket with wet hands. - This may result in an electric shock. • Do not store articles on the top of the appliance. Safety information - When you open or close the door, the articles may fall and cause personal injury and/or material damage. • Do not insert hands, feet or metal objects (such as chopsticks, etc.) into the bottom or the back of the refrigerator. - This may result in an electric shock or injury.
Safety information • Do not let children hang on the door or door bins. A serious injury may occur. • Do not let children go inside the refrigerator. They could become trapped. • Do not insert your hands into the bottom area under the appliance. Safety information - Any sharp edges may cause personal injury. • Do not store pharmaceutical products, scientific materials, or temperature sensitive products in the refrigerator.
• Do not spray volatile material such as insecticide onto the surface of the appliance. Safety information - As well as being harmful to humans, it may also result in an electric shock, fire, or problems with the product. • Never put fingers or other objects into the water dispenser hole, ice chute and ice maker bucket. - It may cause a personal injury or material damage.
Safety information • Do not put fridge shelf in upside down. Shelf stopper could not work. Safety information - It may cause a personal injury because of glass shelf drop. • Keep fingers out of “pinch point” areas. Clearances between the doors and cabinet are necessarily small. Be careful when you open the doors if children are in the area. • If a gas leak is detected, avoid any naked flames or potential sources of ignition, and air the room in which the appliance is standing for several minutes.
• If the interior or exterior LED lamp has gone out, contact your nearest service center. • If the refrigerator emits a burning smell or smoke, unplug the refrigerator immediately and contact your Samsung Electronics service center. Safety information - Failing to do so may result in an electric or fire hazards. • Pull the power plug out of the socket before changing the interior lamps of the refrigerator. - Otherwise, there is a risk of electric shock.
Safety information Usage cautions CAUTION • Do not refreeze thawed food. Safety information - Frozen and thawed food will develop harmful bacteria faster than fresh. - The second thaw will break down even more cells, leaching out moisture and changing the integrity of the product. • Do not thaw meat at room temperature. - Safety will depend on whether the raw product was handled properly. • Do not place glass bottles or carbonated beverages into the freezer.
Safety information - Wrap food up properly or place it in airtight containers before putting it into the refrigerator. - Please observe maximum storage times and expiration dates of frozen goods. - There is no need to disconnect the refrigerator from the power supply if you will be away for less than three weeks.
Safety information • Fill the water tank and ice cube trays with potable water only (tap water, mineral water, or purified water). Safety information - Do not fill the tank with tea or a sports drink. This may damage the refrigerator. • Be careful that your fingers are not caught in. • If the refrigerator is flooded, make sure to contact your nearest service center. - There is a risk of electric shock or fire. • Do not keep vegetable oil in your refrigerator’s door bins.
Cleaning cautions CAUTION • Do not spray water directly on the inside or outside the refrigerator. Safety information - There is a risk of fire or electric shock. • Do not use a hair dryer to dry the inside of the refrigerator. • Do not place a lighted candle in the refrigerator to remove bad odors. - This may result in an electric shock or fire. • Do not spray cleaning products directly on the display. - Printed letters on the display may come off.
Safety information • Do not use abrasive or harsh cleansers such as window sprays, scouring cleansers, flammable fluids, muriatic acid, cleaning waxes, concentrated detergents, bleaches, or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, door and interior liners, and gaskets. Safety information - These can scratch or damage the material. • Do not clean glass shelves or covers with warm water when they are cold.
Critical disposal warnings WARNING Safety information • Please dispose of the packaging material from this product in an environmentally friendly manner. • Ensure that none of the pipes on the back of the refrigerator are damaged prior to disposal. • R-600a or R-134a is used as a refrigerant. Check the compressor label on the rear of the appliance or the rating label inside the fridge to see which refrigerant is used for your refrigerator.
Safety information Additional tips for proper usage • In the event of a power failure, call the local office of your electric company and ask how long the failure is going to last. Safety information • • • • • • - Most power failures that are corrected in an hour or two will not affect your refrigerator temperatures. However, you should minimize the number of door openings while the power is off. - Should the power failure last more than 24 hours, remove and discard all frozen food.
Saving Energy Tips Safety information • Install the appliance in a cool, dry room with adequate ventilation. Ensure that it is not exposed to direct sunlight and never put it near a direct source of heat (a radiator, for example). • Not to block any vents and grilles is recommended for energy efficiency. • Allow warm food to cool down before placing it in the appliance. • Put frozen food in the refrigerator to thaw.
Safety information Instructions about the WEEE Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) Safety information This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
Installation Follow these instructions carefully to ensure a proper installation of this refrigerator and to prevent accidents before using it. WARNING • • • • Use the refrigerator only for its intended purpose as described in this manual. Any servicing must be performed by a qualified technician. Dispose of the product packaging material in compliance with the local regulations. To prevent electric shock, unplug the power cord before servicing or replacements.
Installation Dispenser-featured models 11 10 04 08 05 01 Installation 09 02 07 03 06 12 13 01 Freezer shelves 02 Multipurpose freezer bin 03 Dried food and meat storage drawer 04 Refrigerator bin 05 Refrigerator shelves 06 Vegetable drawer 07 Multipurpose drawer 08 Ice maker bucket ** 09 Water tank * 10 Wine rack * 11 Dairy bin 12 Lower freezer bin * 13 Lower refrigerator bin * * Applicable models only ** Dispenser models only 26 English Untitled-38 26 2018-06-08 2:16:47
NOTE • • • The design of the egg container may differ with the model. RS66*, RS6K* model : Lower freezer bin and lower refrigerator bin are not included. RS67*, RS6J* model : Lower refrigerator bin is not included. CAUTION For normal models, do not change the position of the freezer shelves. Freezer shelves have different lengths, and if you change the position, you may damage the product when closing the door.
Installation Step-by-step installation STEP 1 Select a site Site requirements: • • • • • • Solid, level surface without carpeting or flooring that may obstruct ventilation Away from direct sunlight Adequate room for opening and closing the door Away from a heat source Room for maintenance and servicing Temperature range: between 5 °C and 43 °C Effective temperature range The refrigerator is designed to operate normally in the temperature range specified by its class rating.
Clearance See the pictures and table below for space requirements for installation. Depth “A” B Recess Handle Type A Depth “A” Bar Handle Type C D 716 772 Width “B” 912 Height “C” 1747 Overall Height “D” 1780 (unit: mm) 02 03 04 Installation 01 more than 50 mm recommended 02 165° 03 170° 04 564 mm 05 1726 mm 06 610 mm 07 912 mm 08 29 mm (without handle) 09 1165 mm 01 05 07 06 08 09 NOTE The measurements in the above table may differ, depending on the measuring method.
Installation STEP 2 Wi-Fi connection You can control the refrigerator remotely using the Smart Home Adapter that is sold separately. To purchase the Smart Home Adapter, visit www.samsung.com and follow the product information about the adapter. NOTE You may not be able to purchase the Smart Home Adapter separately in some countries. Please check with your dealer for availability.
4. Insert the upper area of the adapter cover first, and then close to lock as shown. NOTE The marked area is the cover of the optional adapter, not a crack or defect. Installation STEP 3 Spacing (applicable models only) 1. Open the door and locate the provided spacer. 2. Unpack the spacer and attach it to the rear of the refrigerator as shown. It helps ventilate air to the rear wall and save power consumption.
Installation STEP 4 Flooring • • • The surface to install the refrigerator must support a fully loaded refrigerator. To protect the floor, put a large piece of cardboard on each leg of the refrigerator. Once the refrigerator is in its final position, do not move it unless necessary to protect the floor. If you have to, use a thick paper or cloth such as old carpets along the movement path.
STEP 5 Adjust the levelling feet CAUTION • • • The refrigerator must be levelled on a flat, solid floor. Failing to do so can cause damage to the refrigerator or physical injury. Levelling must be performed with an empty refrigerator. Make sure no food items remain inside the refrigerator. For safety reasons, adjust the front side a little higher than the rear side. The refrigerator can be levelled using the front legs that have a special screw (leveller) for levelling purposes.
Installation STEP 6 Adjust the door height as well as the door gap To adjust the height of a door The height of a door can be adjusted using the clamp nut and the height nut on the front bottom of each door. 1. Open the door to adjust, and locate the two nuts (A) and (B) on the front bottom of the door. B Installation A A 2. With a 19 mm spanner (not provided), turn the clamp nut (A) clockwise to loosen. Then, open the door, and do the following inside the door.
STEP 7 Connect the water dispenser line (applicable models only) Parts and tools required Water line fixer and screws Coupler Water line Water filter lock-clip Water filter Check valve Installation (external dispenser line) Installation 1. Assemble the water pipe line using couplers. 2. Close the main water supply, and then close the water tap. 3. Connect the coupler to the cold water tap. CAUTION • • • • Make sure you connect the coupler to the cold water tap.
Installation STEP 8 Connect to a water source (applicable models only) CAUTION • • • The water line must be connected by a qualified technician. The warranty for your refrigerator does not cover the water line installation. The water line installation will be performed at your own costs unless the installation fee is included in the retailer’s price. Samsung takes no responsibility for the water line installation. If water leaks occur, contact the installer of the water line.
To connect the water filtering hose to the water line a a 1. Loosen and remove the compression nut (a) from the water line of the refrigerator, and insert it to the water filtering hose. 2. Tighten up the compression nut (a) to connect the water filtering hose and the water line. A 3. Open the main water valve and check for any leaks. a 03 B A. Water Line from unit Installation B. Water Line from Kit 4.
Installation Reverse osmosis water filtration system The water pressure of the water supply system to a reverse osmosis water filtration system must be between 241 kPa and 827 kPa. The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 276 kPa. If the water pressure is below the specified: • • • Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
Water filter replacement (applicable models only) CAUTION • • • Do not use third-party water filters. Use only Samsung-provided or -approved filters. Unapproved filters may leak and damage the refrigerator, causing electric shock. Samsung holds no responsibility for any damage that may occur from use of third party water filters. The filter indicator turns red as a reminder that lets you know it is time to replace the water filter. 1. Shut off the main water supply. 2.
Installation NOTE • • A newly installed filter may cause the water dispenser to spurt water briefly. This is because air has entered the water line. This replacement process may involve the refrigerator to drip water onto the floor. If this happens, wipe up with dry cloths.
STEP 9 To attach the handles (applicable models only) 1. Locate the 4 holes on the doors. Installation 2. Use the Phillips screwdriver to assemble the fixers to the holes by tightening them clockwise. CAUTION Make sure the rubber washers on the fixers are not missing. Without the rubber washers, you cannot attach the handles correctly. NOTE Contact a local Samsung service centre if the rubber washers are missing.
Installation 3. Attach the handle supports to the fixers. 4. Firmly press the handles at the support. Check and make sure the handles are firmly attached. Installation 5. Make sure there is no gap between the handle supports and the doors. CAUTION Handles may shake if they are not properly fixed.
STEP 10 Initial settings By completing the following steps, the refrigerator should be fully functioning. 1. Plug the power cord into the wall socket to turn the refrigerator on. 2. Open the door, and check if the interior light lights up. 3. Set the temperature to the coldest, and wait for about an hour. Then, the freezer will be slightly chilled, and the motor will run smoothly. 4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready for use.
Installation Door removal for entrance If the refrigerator cannot pass through the entrance due to its size, follow these instructions: Tools required (not provided) These tools are used for removing the doors. Phillips screwdriver Flat-head screwdriver Socket spanner (10 mm) Allen spanner (5 mm) Disconnect the water line Installation 1. From the bottom rear side of the refrigerator, pull out the water line to the front.
Detach the doors CAUTION The door may fall off or over and damage itself during any of these steps. To prevent an accident, use extreme caution when performing these steps. 1. Use a Phillips screwdriver to unscrew the hinge covers (A) on the top of each door. A A 2. Open the doors to loosen the hinges and remove the hinge covers. Once the covers are removed, close the doors. Installation 3. Disconnect the electrical harness. 4. Gently lift the clamp.
Installation 5. Pull the clamp to remove. 6. Open the door by 90 degrees. While holding the door, remove the hinge. CAUTION Installation If you remove the hinge without holding the door, the door may fall and cause injury. Reconnect the water hoses Once the refrigerator has passed through the entrance, reconnect the water hoses. CAUTION A • • A. Centre of transparent coupler • Make sure the water hoses are connected with matching colours.
Reattach the doors CAUTION • • Before reattaching the doors, make sure all the electrical connectors are properly connected. The freezer door must be reattached before the fridge door. 1. Hold the freezer door and hook to the hinge at the bottom of the refrigerator. Installation 2. Put the hinge into its position, and then insert it into the hole on the door. 3. Insert the clamp in the arrow direction.
Installation 4. Press the clamp as shown. 5. Connect the electrical harness. Installation 6. Insert the hinge covers with the front sides first, and then tighten the screws. Use a Phillips screwdriver for this step.
Operations Feature panel Type 1 01 06 02 03 01 06 02 03 01 06 02 04 05 Type 2 05 Operations Type 3 05 01 Freezer / Power Freeze 02 Fridge / Power Cool 03 Ice Maker * 04 Filter Reset * 05 Door Alarm / Vacation 06 Network connection * Applicable models only English 49 Untitled-38 49 2018-06-08 2:16:55
Operations 01 Freezer / Power Freeze (3 sec) Freezer The Freezer button can be used to set the freezer temperature, or to activate Power Freeze. Available temperatures are between -15 °C and -23 °C. Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for 50 hours and then returns to the previous temperature. • Power Freeze • • To activate Power Freeze, press and hold Freezer for 3 seconds.
03 Ice Maker Press and hold Ice Maker for more than 3 seconds to turn the ice maker on or off. The ice maker has 2 indicators (ON/OFF) to indicate the operating status. • • Ice Maker • • When the ice maker operates, the ON indicator turns on. When the ice maker is turned off, the OFF indicator turns on. In this case, ice making is disabled even if you press the Cubed Ice or Crushed Ice buttons on the dispenser panel. To enable ice making, you must turn the ice maker on.
Operations 04 Filter Reset (3 sec) Filter Reset After about 6 months (approximately 300 gallons) of using the original water filter, the Filter indicator turns red to remind you that the filter needs to be replaced. If this happens, replace the filter, and press and hold Filter Reset for 3 seconds. The filter indicator will be reset, and the Filter indicator turns off. NOTE Some regional areas have relatively large amounts of lime contained in the water. This may reduce the lifecycle of the filter.
06 Network connection (applicable models only) You can use the optional Smart Home Adapter (sold separately) to control and monitor your refrigerator through the SmartThings app. For more information about SmartThings, see the SmartThings section. NOTE • • • • • • Operations • Recommended encryption systems include WPA/TKIP and WPA2/AES. Any newer or unstandardized Wi-Fi authentication protocols are not supported. Wireless networks may be affected by the surrounding wireless communication environment.
Operations SmartThings (available only with the optional adapter) Installation Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device. NOTE • • The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
Category Item Fridge temperature Displays the current temperature setting of the fridge. Freezer temperature Displays the current temperature setting of the freezer. Diagnosis Detects abnormal operations of the refrigerator. Energy monitoring Checks the accumulated power consumption of the refrigerator for the last 180 days. Monitoring Ice making Functions You can turn the ice making function on or off, and check the current settings of the function.
Operations Dispenser panel (applicable models only) 01 01 Water / Lock 02 03 02 Cubed Ice 03 Crushed Ice 01 Water / Lock (3 sec) Water To dispense chilled water, press Water. The corresponding indicator turns on. Operations To prevent use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. Lock (Dispenser panel / Dispenser lever) If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.
Special features The refrigerator features user-oriented devices that you can use to benefit from. Water/Ice dispenser (applicable models only) Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever. To dispense water with ice 1.
Operations 3. Wait another 8 hours and dispense another 4 to 6 ice cubes. 4. Then, wait another 16 hours and dispense the first glass-full of ice. NOTE • • If you consume all the ice at once, you must wait 8 hours before dispensing the first 4 to 6 cubes. This ensures that the ice bucket is filled with ice properly. Ice cubes generated rapidly may look white, which is normal. CAUTION Dispense the ice according to the size of the cup.
• • • • Do not use the refrigerator without inserting the water tank. This may decrease the cooling performance. Fill the tank only with potable water such as mineral or purified water. Do not use other liquid. Use caution when moving a filled tank. Physical injury may occur if the tank is dropped. Do not try to disassemble the internal pump yourself. If the internal pump is damaged or disconnected from the water tank, the dispenser does not operate.
Operations CAUTION • • • • • Do not press the button repeatedly after the ice tray is filled with ice or water. Water may overflow or ice may be jammed. When the refrigerator recovers power supply after a power failure, the icemaker bucket may contain a mix of melted and jammed ice cubes, resulting in a system failure. To prevent this, make sure to empty the icemaker bucket before using the refrigerator.
To secure more storage space (applicable models only) If you do not use the ice maker and need more storage space, remove the icemaker bucket (A). Then, insert the Freezer guide (Optional) (B) into the icemaker bucket’s place. A B C To secure more space, remove the upper drawer (C), lower drawer (D), and lower drawer cover (E). Then, insert the provided bottom shelf (F). E NOTE • • F Operations D Removing the drawers does not affect the temperature or usage of the freezer.
Operations Icemaker bucket If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the icemaker bucket. 1. To remove the icemaker bucket, gently lift it up and pull out slowly while holding the handgrips with both hands. 2. Remove and empty the icemaker bucket. 3. When done, turn the gear handle on the rear of the bucket by 90°, and then put the bucket back into position.
• While the door is open, neither the ice maker nor the water dispenser operates. Water pressure If you want to check how much water flows into the ice tray, follow these steps. 1. Remove the ice bucket. 2. Press the button (A) on the bottom of the ice maker. Normally, the ice tray fills with water in a few minutes. A 3. If the water level is lower than expected, check the water pressure of the water supply line from the water source. This is not a system failure.
Maintenance Handle and care Shelves (fridge/freezer) • Rear 1 • To remove a shelf, fully open the corresponding door. Hold the front of the shelf and gently lift up and slide out. If the door cannot fully open, slide out the shelf half way to the front and turn it over to remove. CAUTION • 2 • • 3 The shelf must be inserted correctly. Do not insert upside down. Glass containers may scratch the surface of glass shelves. Do not insert a shelf in the wine rack position.
Drawers Gently lift up the front of the drawer and slide out. Vegetable / Dry drawers To remove the vegetable drawer from the fridge or the dry drawer from the freezer. 1. First, remove surrounding multipurpose drawers if necessary. Maintenance 2. If your refrigerator is provided with a cover (A) for the vegetable/dry drawer, remove the cover. For this, slide out the cover while holding down the clips on either side of the cover. 3. Gently pull out the vegetable/dry drawer.
Maintenance Cleaning Interior and exterior WARNING • • • Do not use benzene, thinner, or home/car detergent such as Clorox™ for cleaning purposes. They may damage the surface of the refrigerator and cause a fire. Do not spray water onto the refrigerator. This may cause electric shock. Do not put fingers or other objects into the dispenser hole. Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points. 1. Unplug the power cord. 2.
Rear panel To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year. CAUTION Do not remove the rear panel cover. Electric shock may occur. Replacement Lamps The lamps are not user-serviceable. To replace the lamps of the refrigerator, contact a local Samsung service centre.
Troubleshooting Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users. General Temperature Symptom Possible causes • Power cord is not plugged in properly. • Temperature control is not set correctly. • Refrigerator is located near a heat source or direct sunlight. • Not enough clearance between refrigerator and nearby walls or cabinets. • The refrigerator is overloaded.
Odour Symptom Refrigerator has odours. Possible causes • Spoiled food. • Food with strong odours. Solution • Clean the refrigerator and remove any spoiled food. • Make sure strong smelling food is wrapped airtight. Frost Symptom Possible causes Frost around the vents. • Food is blocking the vents. Frost on interior walls. • Door is not closed properly. Solution • Make sure no food blocks the refrigerator vents. • Make sure food does not block the door. Clean the door gasket.
Troubleshooting Symptom Ice maker does not make ice. Possible causes Solution • You must wait for 12 hours for the refrigerator to make ice. • Set the freezer temperature below -18 °C (0 °F) or -20 °C (-4 °F) in warm ambient air. Dispenser panel Lock is activated. • Deactivate dispenser panel Lock. • Ice maker is off. • Turn on the ice maker. • Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).
Symptom Possible causes • Water line is not connected properly or water supply is not on. • Dispenser panel Lock is activated. Solution • Check if the water line is installed correctly. Check if the water line stop cock is closed. • Deactivate dispenser panel Lock. • Use only Samsung-provided or approved filters. Unapproved filters may leak and damage the refrigerator. Water does not dispense. • A third-party water filter was installed.
Troubleshooting Do you hear abnormal sounds from the refrigerator? Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user. These sounds are normal. • When starting or ending an operation, the refrigerator may make sounds similar to a car engine igniting. As the operation stabilizes, the sounds will decrease. Buzzing! Clicking! or Chirping! • While the fan is operating, these sounds may occur.
• As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds. Bubbling! • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working. Cracking! • • For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
Troubleshooting SmartThings Symptom Could not find “SmartThings” in the app market. The SmartThings app fails to operate. The SmartThings app is installed but is not connected to my refrigerator. Could not log into the app. An information message appears when I try to register my refrigerator. Troubleshooting The SmartThings app is successfully connected to my refrigerator but does not run. Action • The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.
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Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care center. Country Contact Center Web Site UK 0330 SAMSUNG (7267864) www.samsung.com/uk/support IRELAND (EIRE) 0818 717100 www.samsung.
