Operation Manual

Appendix

Responsibility for the Pay Service (Cost to Customers)

When the service is requested, in spite of in warranty, we may charge you for a visit from a service

technician in the following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.

z If a service technician gives instructions on how to use TV or simply adjusts options without

disassembling productU

z If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

z If a product is reinstalled or devices are connected additionally after installing the purchased product

for the first timeU

z If a product is reinstalled to move to a different spot or to move to a different houseU

z If customer requests instructions on how to use because of another company's productU

z If customer requests instructions on how to use the network or another company's programU

z If customer requests software installation and setup for the productU

z If a service technician removes/cleans dusts or foreign materials inside of the productU

z If customer requests an installation additionally after purchasing a product through home-shopping

or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repairU

If a product damage is caused by;

z external impact or drop U

z use of supplies or separatly sold product unspecified by SamsungU

z repair from a person besides an engineer of outsourcing service company or partner of Samsung

Electronics Co., Ltd.

z remodeling or repairing the product by customer.

z using it with incorrect voltage or non-authorised electrical connectionsU

z not following the "cautions" in User Manual.

Others

z If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) U

z If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,

Filter, Ribbon, etc.)

If customer requests a service in case the product has no defect, service fee may be charged. So

please read User Manual first.