Monitor User Manual S24E370 S27E370 The colour and the appearance may differ depending on the product, and the specifications are subject to change without prior notice to improve the performance.
Table of contents Before Using the Product Connecting and Using a Source Device Using the Wireless Charging function Copyright 5 Securing the Installation Space Precautions for storage 6 6 Before Connecting Pre-connection Checkpoints 22 22 Safety Precautions Symbols Cleaning Electricity and Safety Installation Operation 6 6 7 7 8 10 22 Correct posture to use the product 13 Connecting and Using a PC Connection Using the D-SUB Cable (Analogue Type) Connection Using the HDMI Cable Connection Usin
Table of contents Response Time Configuring the Response Time 40 40 Eco Saving Plus Configuring Eco Saving Plus 53 53 Picture Size Changing the Picture Size 41 41 Screen Adjustment Configuring H-Position & V-Position Configuring Coarse Configuring Fine 43 43 44 45 Off Timer Configuring Off Timer Configuring Turn Off After 54 54 55 PC/AV Mode Configuring PC/AV Mode 56 56 Source Detection Configuring Source Detection 57 57 Key Repeat Time Configuring Key Repeat Time 58 58 Coordinating OSD Tran
Table of contents Appendix Responsibility for the Pay Service (Cost to Customers) Not a product defect A Product damage caused by customer's fault Others 76 76 76 76 Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) 77 Terminology 78 77 4
Chapter 01 Before Using the Product Copyright The contents of this manual are subject to change without notice to improve quality. ⓒ 2015 Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Microsoft, Windows are registered trademarks of Microsoft Corporation. VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.
Securing the Installation Space Safety Precautions Ensure some space around the product for ventilation. An internal temperature rise may cause fire and damage the product. Be sure to allow the amount of space as shown below or greater when installing the product. ――The exterior may differ depending on the product. Caution RISK OF ELECTRIC SHOCK DO NOT OPEN Caution : TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. (OR BACK) THERE ARE NO USER SERVICEABLE PARTS INSIDE.
Cleaning Electricity and Safety ――Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched. ――The following images are for reference only. Real-life situations may differ from what is shown in the images. ――Take the following steps when cleaning. ――The following images are for reference only. Real-life situations may differ from what is shown in the images. 1 Power off the product and computer. 2 Disconnect the power cord from the product.
Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object. Hold the plug when disconnecting the power cord from the power socket. •• An electric shock or fire may result. •• Damage to the cord may result in a fire or electric shock. ! Do not place the power cord or product near heat sources. •• A fire or electric shock may result. Installation Warning Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) Caution •• The product may fall and become damaged and/or cause an injury. Do not drop the product while moving. •• Using the product in an area with excess vibration may damage the product or cause a fire. Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke. •• Product failure or personal injury may result.
Operation Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product. •• The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious injury. Warning There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. During a lightning or thunderstorm, power off the product and remove the power cable. •• A fire or electric shock may result. •• A fire or electric shock may result.
Do not use or keep combustible spray or an inflammable substance near the product. Caution •• An explosion or fire may result. Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or defective pixels. ! Ensure the vents are not blocked by tablecloths or curtains. •• Activate power-saving mode or a moving-picture screen saver if you will not be using the product for an extended period of time.
Do not put the DC power adapter near to any heating apparatus. Do not touch the screen when the product has been turned on for an extended period of time as it will become hot. •• Otherwise, a fire may result. Keep the DC power adapter in a well-ventilated area. Store small accessories out of the reach of children. ! ! Do not hold the product upside-down or move it by holding the stand. Exercise caution when adjusting the product angle or stand height.
Correct posture to use the product Use the product in the correct posture as follows: •• Straighten your back. •• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen. Keep your eyes directly in front of the screen. •• Adjust the angle so light does not reflect on the screen. •• Keep your forearms perpendicular to your upper arms and level with the back of your hands. •• Keep your elbows at about a right angle.
Chapter 02 Preparations Checking the Components -- Contact the dealer from whom you purchased the product if any item is missing. Components ――Components may vary depending on the country. -- The pictures may look different from the actual components. Quick Setup Guide Warranty card (Not available in some locations) Regulatory guide User manual (Optional) DC power adapter (Detachable) (P.25) Power cable (P.25) D-SUB cable (Optional) (P.22) HDMI cable (Optional) (P.
Parts Control Panel ――The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Function Key Guide JOG Button UP RIGHT LEFT PRESS(ENTER) DOWN Power LED Icons Return Description JOG Button Multi directional button that helps navigate. ――The JOG button is located on the rear left side of the product. The button can be used to move up, down, left or right, or as Enter.
Direct Key guide Analog mode ――The shortcut button screen (OSD menu) shown below is displayed only when the monitor screen is turned on, the computer resolution changes, or the input source changes. ――Analog mode option •• UP: Adjust Brightness, Contrast, Sharpness. Brightness Auto Adjustment Volume Features Wireless Charging Off HDMI, DisplayPort mode •• DOWN: Auto Adjustment. ――Changing the resolution in Display Properties will activate the Auto Adjustment function.
Function Key Guide UP/DOWN/LEFT/RIGHT: Move to the item you want. The description for each item will appear when the focus changes. ――To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You can exit by pressing the JOG button again. PRESS(ENTER): The selected item will be applied. Icons Description Selects to change the input signal by moving the JOG button in the Function Key Guide screen.
――When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control source and power could be used as below. JOG Button UP Power saving/Non-signal mode Source Change Down PRESS(ENTER) for 2 seconds Power Off ――When the monitor displays the Main menu the JOG Button could be used as below. JOG Button UP/DOWN Action Move the option Exit the Main menu. LEFT Close Sublist without saving value. Value decreases in the slider. RIGHT PRESS(ENTER) Move to next depth.
Reverse Side ――The colour and shape of parts may differ from what is shown. Specifications are Port Description Connects to a PC using a DP cable. subject to change without notice to improve quality. Connects to a source device using an HDMI cable or HDMI-DVI cable. Connect to an audio output device such as headphones. Connect to a PC using the D-SUB cable. Connects to the DC power adapter.
Adjusting the Product Tilt ――The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. -1° (±2°) - 20° (±2°) •• You can adjust the product tilt. •• Hold the lower part of the product and adjust the tilt carefully.
Anti-theft Lock ――An anti-theft lock allows you to use the product securely even in public places. ――The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft locking device for details. To lock an anti-theft locking device: 1 Fix the cable of your anti-theft locking device to a heavy object such as a desk. 2 Put one end of the cable through the loop on the other end.
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting and Using a PC Check the following before you connect this product with other devices. Select a connection method suitable for your PC. ――Connecting parts may differ in different products. Pre-connection Checkpoints ――Before connecting a source device, read the user manual provided with it. The number and locations of ports on source devices may differ from device to device.
Connection Using the HDMI Cable Connection Using an HDMI-DVI Cable ――Do not connect the power cable before connecting all other cables. ――Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Ensure you connect a source device first before connecting the power cable. HDMI IN HDMI IN 1 1 Connect the HDMI cable to the HDMI IN port on the back of the product and the HDMI port on the PC. the PC.
Connection Using an DP Cable Connecting to Headphones ――Do not connect the power cable before connecting all other cables. ――Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. Ensure you connect a source device first before connecting the power cable. DP IN 1 Connect the DP cable to the DP IN port on the back of the product and the DP port on the PC.
Connecting the Power Power connection using detachable DC power adapter 1 2 3 1 Connect the power cable to the DC power adapter. Then, connect the DC power adapter to the DC14V port on the back of the product. 2 Next, connect the power cable to the power outlet. 3 Press the JOG button on the back of the monitor to turn it on. ――The input voltage is switched automatically.
Driver Installation Setting Optimum Resolution ――You can set the optimum resolution and frequency for this product by installing the corresponding An information message about setting optimum resolution will appear if you power on the product for the first time after purchase. drivers. ――To install the latest version of the product driver, download it from the Samsung Electronics website at Select a language on the product and change the resolution on your PC to the optimum setting. http://www.
Chapter 04 Using the Wireless Charging function Wireless Charging ――The wireless charging cover and mobile device should be purchased separately. ――If wireless charging does not work, check your mobile device first. Ensure that the device supports wireless charging and is not broken. ――Wireless charging times can vary, depending on the mobile device position, the wireless charging cover/module, and battery life.
Precautions -- Your mobile device may slip, depending on the material and shape of the back of the device. Use the anti-slip pad included in the package. ――Make sure to read the user manual before use to ensure that you use the monitor properly and safely. ――This wireless charging monitor is compatible with Qi-certified devices (receivers). ――This monitor uses a magnetic induction system and has obtained Qi certification for wireless charging from the Wireless Power Consortium (WPC).
――Do not place a metallic object, such as a coin, under the mobile device in the wireless charging area. An external accessory made out of metal can interfere with the charging progress. ――Do not place an object other than your mobile device in the wireless charging area. Do not place a heavy object in the wireless charging area.
Chapter 05 Screen Setup Configure the screen settings such as brightness. A detailed description of each function is provided. Refer to your product for details. SAMSUNG MAGIC Bright Configuring SAMSUNG MAGIC Bright This menu provides an optimum picture quality suitable for the environment where the product will be used. ――This menu is not available when Eco Saving Plus is enabled. ――This menu is not available when Game Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled.
In AV mode SAMSUNG When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, MAGIC Bright has four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory. You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically recalls your personalized picture settings.
Brightness Configuring Brightness 1 When the Function Key Guide appears, select A higher value will make the picture appear brighter. SAMSUNG ――This menu is not available when MAGIC Bright is set to Dynamic Contrast 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Brightness controlling the JOG button UP/DOWN and press the JOG button. ――This menu is not available when Eye Saver Mode is enabled. 4 Adjust the Brightness controlling the JOG button LEFT/RIGHT.
Contrast Configuring Contrast Adjust the contrast between the objects and background. (Range: 0~100) A higher value will increase the contrast to make the object appear clearer. SAMSUNG ――This option is not available when MAGIC Bright is in Cinema or Dynamic Contrast mode. ――This menu is not available when Game Mode is enabled. Picture SAMSUNG MAGIC Bright Brightness Custom 100 Contrast 75 Sharpness 60 Adjust the contrast level. Values closer to 100 mean a bigger light/dark contrast.
Sharpness Configuring Sharpness 1 When the Function Key Guide appears, select A higher value will make the outline of objects clearer. SAMSUNG ――This option is not available when MAGIC Bright is in Cinema or Dynamic 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Sharpness controlling the JOG button UP/DOWN and press the JOG button. ――This menu is not available when Game Mode is enabled. 4 Adjust the Sharpness controlling the JOG button LEFT/RIGHT.
Color Configuring Color A detailed description of each function is provided. Refer to your product for details. SAMSUNG ――Adjust the tint of the screen. This menu is not available when MAGIC Bright is set to Cinema or Dynamic Contrast mode. ――This menu is not available when Game Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled. 1 When the Function Key Guide appears, select 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button.
SAMSUNG MAGIC Upscale Configuring SAMSUNG MAGIC Upscale MAGICUpscale function can enhance the layers of the picture details and the vividness of the picture. SAMSUNG ――Adjust the tint of the screen. This menu is not available when MAGIC Bright is set SAMSUNG to Cinema or Dynamic Contrast mode. ――This menu is not available when Game Mode is enabled. Picture SAMSUNG MAGIC Bright Custom Enhance picture detail and vividness.
HDMI Black Level Configuring the HDMI Black Level Settings If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/colour degradation, black level, etc.) may occur, depending on the connected source device. In such case, HDMI Black Level can be used to adjust the image quality. If this is the case, correct the degraded picture quality using HDMI Black Level. ――This function is only available in HDMI mode.
Eye Saver Mode Configuring Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation. TÜV Rheinland “Low Blue Light Content” is a certification for products which meet requirements for lower blue light levels. When Eye Saver Mode is 'On', the blue light that wavelength is around 400nm will decrease, and it will provide an optimum picture quality suitable for eye relaxation.
Game Mode Configuring Game Mode Configure the product screen settings for game mode. Use this feature when playing games on a PC or when a game console such as PlayStation™ or Xbox™ is connected. ――This menu is not available when Eye Saver Mode is enabled. Picture Optimizes image settings for playing games. Eye Saver Mode 1 When the Function Key Guide appears, select 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button.
Response Time Configuring the Response Time Accelerate the panel response rate to make video appear more vivid and natural. ――It is best to set Response Time to Standard or Faster when you are not viewing a movie. Picture Eye Saver Mode Off Game Mode Response Time Standard Picture Size Faster Screen Adjustment Fastest Accelerate the panel response rate to make video appear more vivid and natural.
Picture Size Changing the Picture Size Change the picture size. In PC mode Picture Eye Saver Mode Off Game Mode Off Choose the size and aspect ratio of the picture displayed on screen. Response Time Picture Size Auto Screen Adjustment Wide 1 When the Function Key Guide appears, select 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Picture Size controlling the JOG button UP/DOWN and press the JOG button. by moving the JOG button UP.
In AV mode In AV mode •• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts. Picture Eye Saver Mode Off Game Mode Off Choose the size and aspect ratio of the picture displayed on screen. Response Time •• 16:9: Display the picture with an aspect ratio of 16:9. •• Screen Fit: Display the picture with the original aspect ratio without cutting off. ――The function may not be supported depending on the ports provided with the product.
Screen Adjustment Configuring H-Position & V-Position H-Position: Move the screen to the left or right. ――This menu is available in Analog mode only. V-Position: Move the screen up or down. ――This menu is only available when Picture Size is set to Screen Fit in AV Mode. 1 When the Function Key Guide appears, select 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Screen Adjustment controlling the JOG button UP/DOWN and press the JOG button.
Configuring Coarse Adjust the screen frequency. ――This menu is available in Analog mode only. Screen Adjustment H-Position 50 V-Position 50 Coarse Fine Adjust the screen frequency. 2200 0 Return 1 When the Function Key Guide appears, select 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Screen Adjustment controlling the JOG button UP/DOWN and press the JOG button. 4 Move to the Coarse controlling the JOG button UP/DOWN and press the JOG button.
Configuring Fine Fine-adjust the screen to obtain a vivid picture. ――This menu is available in Analog mode only. Screen Adjustment H-Position 50 V-Position 50 Coarse Fine Fine-tune the screen to get a vivid picture. 2200 0 Return 1 When the Function Key Guide appears, select 2 Move to Picture controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Screen Adjustment controlling the JOG button UP/DOWN and press the JOG button.
Chapter 06 Coordinating OSD A detailed description of each function is provided. Refer to your product for details. Transparency Changing Transparency Set the transparency for the menu windows. OnScreen Display Transparency Off Position On 한국어 Configure the transparency of the menu windows. When the Function Key Guide appears, select 2 Move to OnScreen Display controlling the JOG button UP/DOWN and press the JOG button.
Position Configuring Position H-Position: Move the menu position to the left or right. V-Position: Move the menu position up or down. Position H-Position 100 V-Position 0 Move the menu position to the left or right. Return Position H-Position 100 V-Position 0 1 When the Function Key Guide appears, select 2 Move to OnScreen Display controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Position controlling the JOG button UP/DOWN and press the JOG button.
Language Configuring Language Set the menu language. ――A change to the language setting will only be applied to the onscreen menu display. ――It will not be applied to other functions on your PC. OnScreen Display On Transparency Set the menu language. Position Language Display Time 1 When the Function Key Guide appears, select 2 Move to OnScreen Display controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Language controlling the JOG button UP/DOWN and press the JOG button.
Display Time Configuring Display Time Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified period of time. Display Time can be used to specify the time after which you want the OSD menu to disappear. OnScreen Display On Transparency Position Language Display Time Set how long the menu window will remain on screen for when it is not in use.
Chapter 07 Setup and Reset A detailed description of each function is provided. Refer to your product for details. Wireless Charging Configuring Wireless Charging System Wireless Charging Off FreeSync On Enable or disable Wireless Charging Eco Saving Plus 1 When the Function Key Guide appears, select 2 Move to System controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Wireless Charging controlling the JOG button UP/DOWN and press the JOG button.
FreeSync Configuring FreeSync The sound quality of the monitor may decrease if FreeSync is enabled. Make sure to use a Samsung DP cable. DP cables not supplied by Samsung may not be compatible with the product. System Wireless Charging FreeSync Off Eco Saving Plus Standard Engine Off Timer Ultimate Engine PC/AV Mode Source Detection Auto Key Repeat Time Acceleration FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
――For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website. ――If the FreeSync function is enabled, the response rate during the game may fluctuate depending on the resolution. A higher resolution generally decreases the response rate. ――If the FreeSync function is enabled, the screen can flicker depending on the game option settings. Decreasing the game setting values might help to remove the flicker.
Eco Saving Plus Configuring Eco Saving Plus The Eco Saving Plus function reduces power consumption by controlling the electric current used by the monitor panel. SAMSUNG ――This option is not available when MAGIC Bright is in Dynamic Contrast mode. ――This menu is not available when Game Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled.
Off Timer Configuring Off Timer You can set the product to automatically turn off. System Wireless Charging Off FreeSync Off Eco Saving Plus Off Enable or disable the Off Timer. Key Repeat Time Acceleration 2 Move to System controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Off Timer controlling the JOG button UP/DOWN and press the JOG button. by moving the JOG button UP. Next, press the JOG button.
Off Timer Off Timer On Turn Off After 4h Set the monitor to automatically turn off after a certain time period. Return -- The displayed image may differ depending on the model. Configuring Turn Off After ――This option is only available when Off Timer is set to On. 1 When the Function Key Guide appears, select 2 Move to System controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Off Timer controlling the JOG button UP/DOWN and press the JOG button.
――This function does not support Analog mode. PC/AV Mode ――Supplied for the wide models only such as 16:9 or 16:10. ――If the monitor is in HDMI, DisplayPort mode and the screen says Check Signal Cable or power saving mode activates, Set PC/AV Mode to AV. The picture size will be enlarged. press the JOG button to display the function-button screen and then select the icon. You can select PC or AV. This option is useful when you view a movie.
Source Detection Configuring Source Detection You can activate Source Detection. System Wireless Charging Off FreeSync Off Eco Saving Plus Off Decide how input sources will be detected. Source Detection Key Repeat Time When the Function Key Guide appears, select 2 Move to System controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Source Detection controlling the JOG button UP/DOWN and press the JOG button. by moving the JOG button UP. Next, press the JOG button.
Key Repeat Time Configuring Key Repeat Time Control the response rate of a button when the button is pressed. System Wireless Charging Off FreeSync Off Configure the response rate of a button when the button is pressed. Eco Saving Plus Off Timer Acceleration PC/AV Mode 1 sec 자동 Source Detection 2 sec 수동 Key Repeat Time No Repeat 1 When the Function Key Guide appears, select 2 Move to System controlling the JOG button UP/DOWN and press the JOG button.
Power LED On Configuring Power LED On Configure the settings to enable or disable the power LED located at the lower part of the product. System Power LED On Reset All Working Set the status of the power LED. 1 When the Function Key Guide appears, select 2 Move to System controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Power LED On controlling the JOG button UP/DOWN and press the JOG button. by moving the JOG button UP. Next, press the JOG button.
Reset All Initializing Settings (Reset All) Return all the settings for the product to the default factory settings. System Stand-by Power LED On Reset All Return all the settings for the product to the default factory settings. 1 When the Function Key Guide appears, select 2 Move to System controlling the JOG button UP/DOWN and press the JOG button. 3 Move to Reset All controlling the JOG button UP/DOWN and press the JOG button.
Chapter 08 Information Menu and Others A detailed description of each function is provided. Refer to your product for details. Information Displaying Information View the current input source, frequency and resolution. Picture OnScreen Display System Information Information ********* **kHz **Hz PP ****x**** 1 When the Function Key Guide appears, select 2 Move to Information controlling the JOG button UP/DOWN and press the JOG button. The current input source, by moving the JOG button UP.
Configuring Brightness, Contrast and Sharpness from the Initial Screen Brightness SAMSUNG ――This menu is not available when MAGIC Bright is set to Dynamic Contrast mode. ――This menu is not available when Eco Saving Plus is enabled. You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu is displayed. ――This menu is not available when Game Mode is enabled. Sharpness Brightness Contrast -- The displayed image may differ depending on the model.
Configuring Volume in the Initial Screen Volume 1 Adjust the Volume controlling the JOG button LEFT/RIGHT. ――If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the sound or You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed. 50 Volume Mute Mute cause choppy audio when applying the headphones or speakers.
Chapter 09 Installing the Software Easy Setting Box Easy Setting Box Easy Setting Box enables users to use the monitor by partitioning multiple sections. Installing the Software 1 To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at http://www.samsung.com. 2 Select the Easy Setting Box setup Programme. 3 When the Installation Wizard appears, click Next. 4 Follow the instructions given on the screen to proceed with installation.
Chapter 10 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre. If the screen remains blank, check the PC system, video controller and cable. Testing the Product Check if your product is operating normally by using the product test function.
Check the following. Installation issue (PC mode) Issues Solutions The screen keeps switching on and off. Check the cable connection between the product and PC, and ensure the connectors are locked. Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to the product and PC. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
Issues The screen is not clear. The screen is blurry. Solutions Adjust Coarse and Fine. Remove any accessories (video extension cable, etc.) and try again. Set the resolution and frequency to the recommended level. The screen appears unstable and shaky. There are shadows or ghost images left on the screen. Check that the resolution and frequency for the PC are within the range of resolution and frequency compatible with the product.
Sound issue Issues There is no sound. Solutions Check the connection of the audio cable or adjust the volume. Check the volume. The volume is too low. Adjust the volume. If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound card or software Programme. Video is available but there is no sound. Sound cannot be heard if a HDMI-DVI cable is used to connect the input device. Connect the device using an HDMI cable or a DP cable.
Q&A Refer to the user manual for your PC or graphics card for further instructions on adjustment. Question How can I change the frequency? Answer Set the frequency on your graphics card. •• Windows XP: Go to Control Panel Appearance and Themes Display Advanced Monitor, and adjust Refresh rate under Monitor settings. •• Windows ME/2000: Go to Control Panel Display adjust Refresh rate under Monitor settings.
Question How do I set power-saving mode? Answer •• Windows XP: Set power-saving mode in Control Panel Screen Saver Settings or BIOS SETUP on the PC. Appearance and Themes •• Windows ME/2000: Set power-saving mode in Control Panel Settings or BIOS SETUP on the PC. Display Display Screen Saver •• Windows Vista: Set power-saving mode in Control Panel Appearance and Personalization Personalize Screen Saver Settings or BIOS SETUP on the PC.
Chapter 11 Specifications - General Size Model Name Panel - S24E370 Size 24 Class (23.6 Inches / 59.8 cm) 27 Class (27 Inches / 68.5 cm) Display area 521.28 mm (H) x 293.22 mm (V) 597.9 mm (H) x 336.3 mm (V) 20.5 Inches (H) x 11.5 Inches (V) 23.5 Inches (H) x 13.2 Inches (V) 0.2715 mm (H) x 0.2715 mm (V) 0.3114 mm (H) x 0.3114 mm (V) 0.010689 Inches (H) x 0.010689 Inches (V) 0.01226 Inches (H) x 0.01226 Inches (V) 548.3 x 335.0 x 54.8 mm / 3.6 kg 626.0 x 377.2 x 70.8 mm / 4.7 kg 21.
Model Name Environmental conditions S24E370 Operating S27E370 Temperature: 50 F – 104 F (10 C – 40 C) Humidity: 10 % – 80 %, non-condensing Storage Temperature: -4 F – 113 F (-20 C – 45 C) Humidity: 5 % – 95 %, non-condensing ――Plug-and-Play This monitor can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the monitor and PC system optimizes the monitor settings. Monitor installation takes place automatically.
PowerSaver The power-saving function of this product reduces power consumption by switching off the screen and changing the colour of the power LED if the product is not used for a specified period of time. The power is not turned off in power-saving mode. To switch the screen back on, press any key on the keyboard or move the mouse. Powersaving mode only functions when the product is connected to a PC with a power-saving function.
Standard Signal Mode Table -- This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality. To avoid this, it is recommended that you select the optimum resolution specified for your product.
-- Horizontal Frequency The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz. -- Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
Chapter 12 Appendix Responsibility for the Pay Service (Cost to Customers) ――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the following cases. Not a product defect Cleaning of the product, Adjustment, Explanation, Re-installation and etc. •• If a service technician gives instructions on how to use product or simply adjusts options without disassembling product.
Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
Terminology OSD (On Screen Display)____ On screen display (OSD) allows you to customize on-screen settings to optimize the picture quality as required. You can change the screen brightness, tint, size and many other settings using menus displayed on the screen. Gamma____ The Gamma menu adjusts the grey scale that represents middle tones on the screen. Adjusting the brightness brightens the whole screen, but adjusting Gamma only brightens the medium brightness.
