■ Contents ■ General Description ■ Installation ■ Programming - DCS Compact MMCs - DCS 50si MMCs ■ User Guide ■ Index SVMi-4 TECH-01 12/00
How to use this online manual How to use this online manual This manual provides detailed information on how to use the SVMi-4 plug in voice mail and auto attendant card for the DCS Compact and DCS 50si. It has been subdivided into the following sections: general description, installation, programming, user guide, and index. To navigate in this manual do one of the following: Go to the next page. Go to the previous page. Go to the home page. Go to the index. Go to the help. Go to the search command.
How to use this online manual Note: For best results when viewing the screen captures of the SVMi-4 programming options, increase the magnification level of the page to 200% by using the magnification box at the bottom of the window. How to print this online manual This manual was designed for online viewing, but if you prefer to print it do the following: 1. Use File > Page Setup to set general printing options. The available options will vary with different printers and drivers.
Contents - Page 1 Contents GENERAL DESCRIPTION ■ Overview ● ● ● ■ Hardware Description ● ● ● ● ■ The SVMi-4 System Auto Attendant Voice Mail Main Board Memory Upgrade Key Back Up Adapter Software Features ● ● Feature List Feature Descriptions - System Features - Auto Attendant Features - Voice Mail Features - Administration Features
Contents - Page 2 INSTALLATION ■ System Capacities ● ● ■ DCS Compact DCS 50si Hardware Description ● SVMi-4 Main System - Serial Port - Memory Connector - Reset Button - Upgrade Key Socket - Back Plane Connectors - Memory Access LED - Run Status LED - Port Status LED - Memory - Upgrade Key How to Upgrade
Contents - Page 3 ■ Installing the SVMi-4 System ● ● ● ● Inspection Installation SVMi-4 / DCS Set Up Testing the Hardware PROGRAMMING ■ System Administration ● ● ● ■ The Subscriber The System Administrator The Applications Administrator Programming Methods ● The Screen Interface - Knowledge Requirements - Equipment Requirements - Connections - Using the Screen Interface Logging In Getting Help Navigation
Contents - Page 4 ■ DTMF System Administration ● ● ● ■ Adding and Removing Subscribers Recording System Greetings Changing the Operating Mode Programming Categories ● ● ● Subscriber Options SVMi-4 Administration Options DCS Related Options - MMC Listing for the Compact MMC MMC MMC MMC MMC 110 408 722 740 747 MMC MMC MMC MMC MMC 207 501 723 741 748 MMC MMC MMC MMC MMC 308 601 724 745 749 MMC MMC MMC MMC 308 501 722 727 - MMC Listing for the DCS 50si MMC MMC MMC MMC 110 309 601 723 MMC MMC MMC
Contents - Page 5 MMC 740 MMC 746 MMC 749 ● ■ MMC 741 MMC 747 Back Up and Restore - SVMi-4 Directory Structure Programming Reference ● System Main Menu - Open Block Table - Subscriber List - System Wide Parameters - Voice Studio - Operating Utilities - Port Activity - Site Information - Status Screen ● Block Tables - Bye Block - Directory Block - Extension MMC 745 MMC 748
General Description - Page 6 - Mailbox - Menu Block - Station Block USER GUIDE INDEX
General Description - Page 7 General Description OVERVIEW The SVMi-4 System The SVMi-4 is a self contained plug in voice mail and auto attendant card for the DCS compact and DCS 50si. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-4 May act as an Auto Attendant system only, a Voice mail system only or both. Out of the box the SVMi-4 can handle 2 calls simultaneously. It can be easily upgraded to handle up to 4 calls simultaneously.
General Description - Page 8 Auto Attendant The SVMi-4 Auto attendant works by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriate person or department.
General Description - Page 9 HARDWARE DESCRIPTION Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-4 has no moving parts. This adds to the robustness and reliability. All the custom speech prompts and callers messages are stored in digital form on static memory. This memory is faster and more reliable than conventional disk drives. Main Board (Included) This is a self contained voice mail system on a plug in card designed to work exclusively with the DCS Compact and DCS 50si.
General Description - Page 10 Memory Upgrade Key Upgrade Key (Optional) The upgrade key is a small hardware device with some unique properties. When it is installed in the SVMi-4 Card it increases the number of available ports from 2 to 4, and the number of mailboxes from 16 to 32. The SVMi-4 card can not be expanded beyond 4 ports and 32 mailboxes. This upgrade key is necessary to use the SVMi-4 in the DCS 50si. The 2 port upgrade key for the SVMi-4 card is available only from SAMSUNG.
General Description - Page 11 Back Up Adapter (Optional) The Back up adapter allows the removable memory card to be installed in the PCMCIA card slot of a Laptop PC. When this is done a back up may be made of the customer database. This item is available from www.sandisk.com or Insight direct.
General Description - Page 12 SOFTWARE FEATURES The software for the SVMi-4 is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation, In some cases even this may not be necessary. The SVMi-4 software comes equipped with many useful features to fit a wide range of call processing requirements.
General Description - Page 13 ■ Auto Attendant Features - ■ Alphabetic Directory Audiotext Auto Attendant Routing Automatic After Hours Answering Camp On Support Direct to Mailbox Holidays and Special Events Incoming Call Overflow Interruptible Voice Prompts Multiple Call Handling Operator Access Voice Mail Features - Answer Machine Emulation Auto Log In Auto Forward Broadcast Call Back Call Forward to Voice Mail Date and Time Stamp
General Description - Page 14 - External Number Notification External Pager Notification Individual Mailbox Greeting Individual Mailbox Name Individual Mailbox Password Message Counter Message Delete Message Fast Forward Message Forward with Append Message Pause Message Play Order Message Replay Message Reply Message Retrieve Message Rewind Message Save Message Send Message Scan Message Skip Message Undelete Message Waiting Light Indication New / Old Selection
General Description - Page 15 ■ One Touch Access Personal Mailbox Administration Personal Greetings Quick Memo / Direct Messaging Administration Features - Activity Display Administrators Mailbox Automatic Setup Back Up and Restore Default Operation Password Security Programming – On Site or Remote Subscriber Database Voice Prompted Programming Voice Studio
General Description - Page 16 Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to central office based caller ID, the SVMi-4 is compatible. Just as the Caller ID data appears on DCS keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller. Expandable The SVMi-4 can be easily field upgraded from 2 ports and 16 mailboxes to 4 ports and 32 mailboxes by using a hardware upgrade key.
General Description - Page 17 Proprietary Design The SVMi-4 is designed to work specifically with the DCS 50si and the DCS compact. This allows tighter integration with the phone system and allows for enhanced features like Call Record and Answer Machine Emulation and Display and soft key support not normally available third party voice mail / auto attendant systems.
General Description - Page 18 without giving the option to record a message. An example of this might be directions or movie times. Auto Attendant Routing The Auto attendant can transfer or route callers based on the digits they enter.
General Description - Page 19 Incoming Call Overflow The SVMi-4 may be programmed to answer any or all lines immediately or answer only the calls that your operator does not pick up. Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-4 will immediately respond. It is not necessary to listen to all the options if you are a ‘power user’ and know what you are doing.
General Description - Page 20 Auto Forward Message auto forward allows messages left in one mailbox to be automatically forwarded to another mailbox. The delay time before the message is forwarded is programmable between 00:00 (immediately) and 23:59 (1 day). After the message is forwarded it may be deleted or saved in the original mailbox. Broadcast The designated system administrator can broadcast a message to everyone in the system.
General Description - Page 21 External Number Notification When you have messages in your mailbox, you may be alerted at your cell phone, home phone or any other phone. External Pager Notification When you have messages in your mailbox you may be notified via your pager. The display on your pager will show your mailbox number. Individual Mailbox Greeting Each mailbox has its own associated individual greeting recorded in the mailbox owners voice. This may be changed as frequently as you desire.
General Description - Page 22 Message Fast Forward When listening to a message you may fast - forward 5 seconds. This is useful if you are looking for a specific piece of information like a phone number. Message Forward With Append Messages received in your mailbox may be forwarded to other mailboxes on the system. Introductory remarks may be added for the recipient in front of the message. Message Pause At any time while listening to your voice mail messages, you can pause the playback.
General Description - Page 23 Message Save You may save any message. Once saved it will remain as a ‘saved’ message until it is deleted. Message Send From within your mailbox you may send a message to any other mailbox owner on the system. This makes it easy for any employee who is out of the office to send a message to another internal user. Message Scan Message Scan allows a user who is retrieving their messages to ‘scan’ through them. The first few seconds of each message will be played.
General Description - Page 24 contained in an old message without having to listen to all the new messages first. One Touch Access The SVMi-4 Voice Mail can be accessed to check messages or perform administration simply by pressing one button on your DCS keyset. Personal Mailbox Administration You may change settings for your mailbox any time you like. Personalize the greeting that callers will hear, your name, password and notification options.
General Description - Page 25 ADMINISTRATION FEATURES Activity Display While the SVMi-4 system is running, a connected administration terminal will show useful statistics about the system. Number of calls, average calls per week, number of times all ports were busy, total messages and space available. Administrators Mailbox The designated system administrator can perform many routine activities from their mailbox by using the system administration special menu.
General Description - Page 26 Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone. This makes routine administration easy and convenient. Subscriber Database A database of subscribers can be viewed at the administration terminal. Voice Prompted Programming From any Tone phone in the world an administrator can record custom prompts and add or delete mailboxes.
Installation - Page 27 Installation This section deals with the installation of the SVMi-4 installation. DCS 50si Software Compatibility To operate the SVMi-4 in the DCS 50si you must have the s/w release listed below or later. 50si 00.09.26 V 1.4 or later DCS Compact Software Compatibility To operate the SVMi-4 in the DCS Compact you must have the s/w release listed below or later. Basic 4 Chips 00.10.12 V 2.5 or later CID 4 Chips 00.10.12 V 2.
Installation - Page 28 SYSTEM CAPACITIES DCS Compact The DCS Compact system can support 32 station devices in a fully expanded system. For the purpose of assigning system resources the SVMi-4 card consumes the equivalent system capacity of 4 keysets. This means that when a SVMi-4 card is installed in the Compact the system can now support a maximum of 28 station devices. This capacity includes keysets, any device connected to a keyset port, SLTs and keyset port, SLTs and keyset daughter boards.
Installation - Page 29 ● If this code is CKPS-V1B the power supply is the older type that supports 40 station devices. If this code is CKPS-V1C then the power supply is the newer type that supports up to 56 station devices. For the purposes of assigning system resources the SVMi-4 card consumes the equivalent system capacity of 4 keysets. This means that when a SVMi-4 card is installed in the 50si the system can now support a maximum of 52 station devices.
Installation - Page 30 HARDWARE DESCRIPTION SVMi-4 Main System The SVMi-4 system is a compact self contained system that is designed exclusively for the DCS 50si and DCS Compact. It can not be used in any other SAMSUNG product. Only one SVMi-4 card can be installed in a DCS system. Do not use other voice mail system in combination with the SVMi-4. The main SVMi-4 system is a Single Board Computer with all related DSP circuitry embedded on it.
Installation - Page 31 Immediately after plugging in the SVMi-4 card and turning the DCS power switch ON, you MUST press this button to initialize the SVMi-4. This button should not be pressed if the SCMi-4 is actively processing calls. Upgrade Key Socket This is the socket where the upgrade key is installed. The upgrade key will add mailbox capacity and port availability to the SVMi-4. It will also be necessary to run the SVMi-4 on a DCS 50si.
Installation - Page 32 the system and then remove the Compact Flash from the SVMi-4 by simply pulling it out. Upgrade Key The SVMi-4 hardware upgrade key is a small passive device that resembles a calculator battery. It is installed in the upgrade key socket and will provide 2 additional ports and 16 additional mailbox to the System. This key is also necessary to operate the SVMi-4 in the 50si.
Memory Access LED Reset Button Compact Flash Socket Run Status LED Port Status LED SIO Port U41 Z2 U14 U34 U32 S1 U8 U10 U9 J5 U24 U21 U26 U1 U25 U19 U36 U27 BAR CODE U15 U30 J4 U23 U29 U28 Back Plane Connectors Upgrade Key Socket Installation - Page 33 U33
Installation - Page 34 HOW TO UPGRADE Upgrading the SVMi-4 card basically means installing an SVMi-4 upgrade key into its dedicated socket. The first thing you should do before proceeding is to discharge any static electricity you may have gathered by touching a ground point such as the cover of the KSU Power Supply. When you have done this then lay the SVMi-4 card face up on a non-conductive surface.
Installation - Page 35 INSTALLING THE SVMi-4 Inspection Unpack and inspect the unit for obvious damage. This card should be labeled SVMi-4. If it is not, you have the wrong card. Installation The SVMi-4 card is installed in any 2X4 slot in either the DCS 50si or the DCS Compact. The first thing you should do before proceeding is to discharge any static electricity you may have gathered by touching a ground point such as the cover of the KSU Power Supply.
Installation - Page 36 SVMi-4 / DCS Set Up After inserting the SVMi-4 card and turning the power on there are some Key system options that should be set in order for the SVMi-4 to function correctly. These steps are performed in the DCS 50si or DCS Compact. It is necessary to perform these at this time so that the SVMi-4 will initialize properly and synchronize its mailbox database with that of the Key system. For more information on this see INITIAL SET UP.
Installation - Page 37 Testing the Hardware 1. Call each SVMi-4 port individually and confirm that it answers. 2. Call group 529 and confirm that the SVMi-4 answers. If steps 1 and 2 above proved to be successful you have completed the installation and setup of the SVMi-4 hardware. You are now ready to begin programming the SVMi-4 Voice Mail/Auto Attendant System.
Programming - Page 38 Programming The SVMi-4 has been designed to simplify the installation procedure an minimize set up time. The following have been automated. ● An extension is created for every extension on the system. This means that the automated attendant will immediately recognize all extensions and groups on the DCS equipment. A mailbox is created for the first 16 or 32 extensions on the phone system. (depending on the existence of an upgrade key).
Programming - Page 39 Night mode operation (prompt number 1002) and optionally the Holiday and bad weather modes (prompt numbers 1003 and 1004 respectively). Give everyone the user instructions and have them record their name, personal message and password. ● SYSTEM ADMINISTRATION System administration can be on several levels. The Subscriber A subscriber is someone who has an extension or mailbox on the SVMi-4 system.
Programming - Page 40 The System Administrator The Installing Technician or System Administrator has ultimate authority over the operation of the SVMi-4 system and can set or change all the options that require specialized knowledge. It is the responsibility of the Installing Technician to install and program the SVMi-4 to suit the customers requirement. This includes initial set up and creation of the customer database. The Technician will use the Screen Interface to program and set up the SVMi-4.
Programming - Page 41 PROGRAMMING METHODS Data may be entered and changed in the SVMi-4 by three methods. These are, The screen Interface, DTMF system administration and DTMF subscriber administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-4 serial port. This makes use of a graphical user interface, and is considered necessary for initial set up. KNOWLEDGE REQUIREMENTS A general knowledge of PC’s an windows is required.
Programming - Page 42 backup or reload new update files. These are inexpensive (less than $20.00) and available from www.sandisk.com. CONNECTIONS Connect the serial cable between the SVMi-4 serial port and the PC serial port and set the terminal settings to No Parity, 8 Bit word length, 1 Stop Bit, and 38,400 BPS. USING THE SCREEN INTERFACE After connecting the terminal equipment press Ctrl ‘L’ to clear and refresh the screen.
Programming - Page 43 The main screen looks like this and shows port activity and general statistics.
Programming - Page 44 LOGGING IN To log into the system press the ‘Esc.’ Key and enter the password, the default password is 0000. You will now be at the System Administration Main menu. And are ready to begin programming.
Programming - Page 45 Screen Movement Keys Tab Ctrl + Q Arrow Keys Ctrl + T Ctrl + B Ctrl + U Ctrl + D Moves Cursor to NEXT Field or Line (Wraps around) Moves Cursor to BACK to Previous Field or Line Move Cursor Between Fields or Lines in Arrow Direction Moves Cursor to TOP Field on Screen Moves Cursor to BOTTOM Field on Screen Page Up, Displays previous Page/Screen Page Down, Displays Next Page/Screen Editing and Moving within a Field Delete Ctrl + Y Backspace Deletes Character Under Insert Point in Fi
Programming - Page 46 YELLOW – You may type new data in the selected field. GREEN – This indicates that the data represents a Block You may press the enter Key to select a different block or you may press ‘Ctrl + O’ to Open the block beneath the cursor. This non-linear method of navigation is extremely flexible as you can easily follow the path of any call. To Return to the previous block in this path press ‘Ctrl + R’.
Programming - Page 47 ● For subscriber Administration press 2. ● Follow the spoken instructions to add or delete mailboxes and extensions. Recording System Greetings Call the SVMi-4, and when it answers, press the ‘#’ key followed by 3 zeros and when prompted enter the administration password specified in the System Wide Parameters. You will be presented with the System administration menu containing the following options: ● To edit system prompts, press 1.
Programming - Page 48 Changing the Operating Mode Call the SVMi-4, and when it answers, press the ‘#’ key followed by 3 zeros and when prompted enter the administration password specified in the System Wide Parameters. You will be presented with the System administration menu containing the following options: ● To manually set the mode press 3.
Programming - Page 49 PROGRAMMING CATEGORIES When programming the SVMi- 4 there are three types of data, Subscriber options SVMi-4 administration options and Phone system options. Subscriber Options These are the options entered by a Subscriber and control the individual behavior of their mailbox. The instructions for this can be found in the SVMi-4 System user guide. SVMi-4 Administration Options This is all the programming options for the SVMi-4, that are unique to the particular installation.
Programming - Page 50 Note that If the SVMi-4 card is being installed in an existing (a system that did not previously have an SVMi-4), you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi-4 port. Use any available numbers. In addition to the MMCs listed below you must set call forwarding to the SVMi-4 at every phone that wants to use voice mail.
Programming - Page 51 MMC LISTING FOR THE DCS 50si The following is a listing of all the DCS 50si MMCs that relate to the SVMi-4. MMC MMC MMC MMC MMC 110 408 722 740 747 MMC MMC MMC MMC MMC 207 501 723 741 748 MMC MMC MMC MMC MMC 308 601 724 745 749 MMC MMC MMC MMC 309 701 727 746 Back Up and Restore ● Remove SVMi-4. ● Remove Compact Flash. ● Place Compact flash in PC using PC Adapter card. ● Drag and drop files as specified for the back up or upgrade procedure.
Programming - Page 52 SVMi-4 DIRECTORY STRUCTURE ● All customer configuration is located in the \Dta\ *.tbl files. ● All Mailbox date is located in the \Mailbox\ *.* files. ● All Message date is located in the \Msg\ *.* files. ● All Prompt date is located in the \Prompts\ *.* files. THE TABLE FILES (*.TBL) Block.TBL All block parameter data. Schedule.TBL The schedule table is not a block, so it’s data is stored separately in this file. SiteInfo.
Programming - Page 53 PROMPTS Prompts are stored in the PMT directory. The reference to speak the prompt in a particular block is stored in the “Block.TBL” file, but the recorded prompt itself and it’s associated Text are stored in the PMT directory. The file format is ‘{4 digits}.PMT’.
Programming - Page 54 PROGRAMMING REFERENCE The following section provides in depth definitions and descriptions of all the programmable fields within the SVMi-4 software. Some fields are not accessible in the SVMi-4. If you cannot put the cursor on them you can not change them. System Main Menu To access the System Main Menu, from the Status screen press [escape] and enter the password, then press ENTER. The System Main Menu provides easy access to the different areas of SVMi-4 programming.
Programming - Page 55 [G] SITE INFORMATION [H] STATUS SCREEN
Programming - Page 56 OPEN BLOCK TABLE To Open a Block Table, from the System Main Menu select OPEN BLOCK TABLE and press ENTER.
Programming - Page 57 The block table is used for building SVMi-4 call routing applications. This is the most frequently accessed area in the SVMi-4 and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here. Because most of the programming for any customer will usually be in the block tables these are dealt separately in the next section. For more information on building call routing applications see BLOCK TABLES.
Programming - Page 58 To view a subscribers data scroll to the correct subscriber using the arrow keys and press ‘enter’. Use the right arrow key to select extension block or mailbox block.
Programming - Page 59 highlighted block will open. You can then edit specific fields. See Extension block and Mailbox block for additional information. Entering a New Subscriber To enter a new subscriber, highlight a blank line and press ENTER. Type in the subscriber name, Extension and Mailbox numbers. SVMi-4 automatically creates the Extension and Mailbox for the subscriber to use and fills in the EClass and MClass data.
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Programming - Page 62 Screen Timeout This is the time before the administration screen will revert to the port status screen. Daily Maintenance Time This is the time when SVMi-4 performs routine daily maintenance. Daily Maintenance will save the system tables and perform message purging (Voice Mail or Announcement features). Inputs must be specified in 24-hour time. The default setting is 3:00 AM. Subscriber Default password The digits used as the default settings for extension and mailbox passwords.
Programming - Page 63 the application, they would not be able to shut down the system or change the passwords. Subscriber Admin This effects only the GUI. This also works only with the GUI and allows access to the following: Subscriber List, Display User Log, and Status Screen. Min Recorded Length This parameter sets the minimum record time that is to be considered valid. It is specified in hundredths of seconds. A setting of 50 means 0.5 seconds or 500 milliseconds. The default value is 75.
Programming - Page 64 sive “Talk Off” problems are experienced during recording operations, the value should be increased. Talk Off occurs when a human voice emulates a DTMF tone. If users frequently experience difficulty in stopping recording (as evidenced by touch tones being included in the recordings), this value should be reduced. This parameter is expressed in hundredths of a second. The default is 7 (70 ms). Note: Drastic changes of this value are not recommended.
Programming - Page 65 dialed by SVMi-4. Inter-Digit Time sets the time between dialed tones. This value is expressed in hundredths of a second. The default is 8 (80 ms). VOICE STUDIO To access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER. The Voice Studio is a utility for recording custom prompts and announcements. A series of dialog screens will lead you through setting up your system for recording. The Telephone Extension The telephone extension number to use.
Programming - Page 66 The screen will show the following options: Prompt Number The number of the Prompt or Announcement to be recorded or reviewed.
Programming - Page 67 Length The length of the recording in seconds. This parameter is automatically filled in by the SVMi-4 when the Prompt or Announcement is recorded. Recorded The date the recording was made or last updated. Text Space is provided for entering the text of the Prompt or Announcement to be recorded. Use this space to provide information on the intended usage of the recording. The entered text has no effect on the actual recording.
Programming - Page 68 Display Error Log This is a log of all system errors and other information including startup and System Daily Maintenance. The information supplied in this log includes: SVMi-4 breeding mailbox, lost message file recovered, SVMi-4 shutting down and other system information.
Programming - Page 69 Activity Log This screen provides a log of all of SVMi-4 activities. These include: changing to another Mode, SVMi-4 hanging up, new call and call data, or searching on caller ID or entry. Everything SVMi-4s does is logged here. Usually this will only be used under direction of Samsung Technical support. Exit SVMi-4 Exit SVMi-4 does exactly that. It will deactivate SVMi-4 and shut down the application. The SVMi-4 will not answer the telephone until restarted.
Programming - Page 70 PORT ACTIVITY This screen provides the system administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through
Programming - Page 71 the SVMi-4 activity Log (if it’s already happened). This activity contains detailed information for both subscriber and public caller call sessions. Refer to the Port activity help screen for detailed options. You may be asked to access this screen by Samsung technical support. SITE INFORMATION This screen menu allows the System Administrator access to helpful information about the site in which the SVMi-4 is installed.
Programming - Page 72 STATUS SCREEN The is the normal operating screen for the SVMi-4. The Status Screen is a display only facility, and shows information in real time relating to the current status of the SVMi-4. The following information is displayed.
Programming - Page 73 Prt. Column The Port column gives you the number of the voice circuit that the call is taking place on. MN Column The Mode Number column lets you know which Mode the port is in. Active Block Column This column shows you which block is currently servicing the call, as the call gets directed through the call session. Status Column The status column displays the current condition that the port is in. Some examples are; Idle, Processing, Transferring, messaging, etc.
Programming - Page 74 Total Message Count The total number of messages in the system. This includes new and saved messages. Avg Messages/Mailbox The average number of messages in subscriber mailboxes. Disk Space Available The total disk space available in hours and minutes.
Programming - Page 75 Block Tables All applications are built using blocks.
Programming - Page 76 Description The BYE Block is very simple. Its purpose is to say good-bye to the caller, disconnect the call, and free the port. The only parameter is the prompt to be spoken before disconnecting. There is only one bye block available in the SVMi-4. Program Fields Prompt The number of the prompt that the SVMi-4 speaks before disconnecting the caller. Allowable inputs are 0001 − 9999 with Blank indicating “say nothing”. Press Ctrl+O at this field to review or edit the prompt text.
Programming - Page 77 Program Fields Maximum Entry Digits The maximum number of digits the caller may enter to search for the target the caller is trying to locate.
Programming - Page 78 because most people's names do not have the same first three letters. This number can be between 1 and 10. Wait For First Digit This is the amount of time, in seconds, the system waits for the caller to enter the first digit. Wait For Subsequent Digits The amount of time, in seconds, the system waits for the caller to enter the digits following his first entry digit. Repeat Prompts If No Entry The number of times the system repeats prompts if the caller does not enter any digits.
Programming - Page 79 In this case, the SVMi-4 speaks the number of the Search Target. This could, for example, be an extension or mailbox number. Speak Name on Exit If this parameter is set to YES, the selected object's name is played to the caller prior to exiting the Directory. If no name is recorded, the selected object's number is played to the caller. This could, for example, be an extension or mailbox number.
Programming - Page 80 EXTENSION Description The Extension Block is one of the two Blocks (Extension, Mailbox) that describes a subscriber. The extension Block controls the operating characteristics specific to a Subscriber’s extension.
Programming - Page 81 Program Fields Extension Name The name of the extension. This is used by the directory feature. Extension Number The number that must be entered by the caller in order to access the subscriber extension. It does not necessarily have to be the same number dialed by SVMi-4 when transferring to the extension on the telephone system. This can not be the same number of any other extension. Mailbox The mailbox corresponding to the subscriber Extension Block.
Programming - Page 82 ENTER at this field to bring up the Target Generator. Select a new or existing Station Block from the Target Generator pick list. Press Ctrl+O to review the selected Station Block. Directory Public/User A ‘Y’ in these parameters, and the subscribers’ name recorded in the mailbox, allows the Subscriber to be listed in either of the appropriate Directories.
Programming - Page 83 The information contained within the three Mailbox Block screens shown in this section is for discussion and display purposes only. Three pages are required to contain the Mailbox Block parameters. The parameters are grouped by category. The categories contained in each page are as follows.
Programming - Page 84 Program Fields Mailbox Name The name of the mailbox. Extension Number The Extension number to which the mailbox belongs. Announce Only Mailbox A ‘Y’ in this field designates this as an announcement only mailbox. When a public caller accesses this mailbox, it will play the greeting message (announcement) and exit immediately without recording a message. This may be used for bulletin boards and other simple audiotex applications.
Programming - Page 85 Directory Public/User A ‘Y’ in these parameters, and the subscribers’ name recorded in the mailbox, allows the Subscriber to be listed in either of the appropriate Directories. Subscriber Password Allows the mailbox password to be changed to the default digits specified by Default password in the System Wide Parameters or removed completely. Inputs are “DEFAULT” or “NONE”.
Programming - Page 86 Auto Play New Messages If set to “Y”, any new messages, or those messages not saved, will automatically begin to play when the Subscriber logs in to their Executary.
Programming - Page 87 Auto Play Message Info If this option is set, the sender information and time will be automatically played for each message. If this is not set to Y, the caller can still get this information on demand by pressing ‘00’ while a message is playing. Message Alert Controls Alert On A ‘Y’ in this field enables Message Alert capabilities for this mailbox. An ‘N’ disables the Message Alert feature. This parameter setting may be overridden by the phone interface.
Programming - Page 88 is set and it is not on, enter an ‘N’ in this parameter and SVMi-4 will issue a MWI On command. If this parameter indicates that the MWI is off and it is not off, enter a ‘Y’ in this parameter and the SVMi-4 will issue a MWI off Dial string. ● MWI number The extension number that will be used to activate a Message Waiting Indicator for this mailbox. Message Auto Forward Enable Auto Forward This option turns Auto Forward on.
Programming - Page 89 Pager Notification Enabled A ‘Y’ enables the pager notification of new messages received. A ‘N’ disables this option.
Programming - Page 90 Pager Station The type of station block to use for pager outdials. Press ENTER to bring up the Target Generator. Select a new or existing Station Block and press ENTER. Press Ctrl+0 to review or edit the selected Station Block. Dial The pager number to dial to notify of new messages.
Programming - Page 91 Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers’ Targets are active. Operating Modes are given a unique Number by the system. In the SVMi-4 they are 01 - 04, indicating Day, Night, Holiday and Emergency / Bad weather.
Programming - Page 92 ● CallDirector Event Pointers To edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block and press ENTER. ● MSG-LEFT Pointer This is the Block that the SVMi-4 will pass control to if the caller leaves a message.
Programming - Page 93 menu which performs a search operation to match the caller ENTRY to the INPUT value of a pointer, or Number of an Extension, Mailbox or Announcement. ● OPERATOR Pointer This is the target Block that the SVMi-4 will pass control to if the caller presses the Operator digit while listening to the mailbox greeting or recording a message. ● AUTO-FWD Pointer This is the Mailbox to forward new messages to when the time has expired in the ‘Auto-Forward Message After’ parameter.
Programming - Page 94 When a match is found, it transfers control to Block defined in the target name field. It can also translate values into new values before conducting the search. This is all done in the in the Menu Processor. The Menu screens consists of a Personality page and a specialized form of CallDirector —called an Input Processor— as the second page. The Personality section determines the prompts spoken to the caller.
Programming - Page 95 Prompts 1 through 6 These are the voice prompts that the SVMi-4 speaks when the Menu Block is entered. Menu prompts 1- 6 are spoken in succession and are normally used to prompt the caller for an entry.
Programming - Page 96 include any four digit prompt number (1000 - 9999). A blank entry means “say nothing.” To use a different, or custom prompt, highlight the field to be changed and enter the desired prompt number. To review or edit the prompt text, press Ctrl + O (O is for Open). Press F1 to bring up the help screens and page down to page 2 for instructions on how to edit text boxes. Invalid Condition Pmt The prompt spoken when no match is found during a MENU search.
Programming - Page 97 Wait for First Entry Digit This is the time, in seconds (from 0 to 99), that SVMi-4 will wait for the caller to make an entry. This timer begins after the last Menu prompt has been spoken. Wait for Subsequent Digits This is the time, in seconds (from 0 to 99), that SVMi-4 will wait for the caller to make a subsequent entry. This timer begins after the first caller entry digit has been received and resets after each digit pressed by the caller, up to the Max Caller Entry value.
Programming - Page 98 Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type.
Programming - Page 99 Target Generator pick list and press ENTER. Press Ctrl+ O to review or edit the selected Block. NO-ENTRY Pointer The Block that the SVMi-4 will execute next if the caller makes no entry in this MENU. If a caller entered touch-tones earlier in the call and they stop responding, that the SVMi-4 will treat “NO ENTRY” as disconnect in phone systems that do not provide disconnect supervision. This reduces phantom messages and calls.
Programming - Page 100 ● Enter the Input Value and press ENTER to bring up the Action pick list. Highlight the appropriate Action and press ENTER. ● Select a Block type from the Target Generator pick list and press ENTER. Choose a new or existing Block and press ENTER. Press Ctrl + O to review or edit the chosen Block. InputValue Column The Input value is a defined event pointers that directs the SVMi-4 to other Blocks.
Programming - Page 101 should include the character which is in the position of the corresponding “?” in the pointer INPUT value. A dot (.) is used in the translation value to indicate that the corresponding “?” in the INPUT value should be discarded. InputValue Search Order When searching for a match to a caller entry or for a particular pointer, SVMi-4 follows a consistent sequence. MENU Blocks require a more elaborate search than other Blocks. However, the pattern is consistent.
Programming - Page 102 Action Column Goto Specifies the next Block to execute, if the caller’s entry matches the INPUT value. Translations Translates caller entry, telephone system or network integration information to the translated value specified. SVMi-4 then searches for a match, using the translated value. Password then Goto Used only with MENU Blocks.
Programming - Page 103 STATION BLOCK Description The Station Block contains all the information needed to call or transfer a caller to a particular phone number. The bulk of the Station Block defines the various call progress signals. It also contains any additional dial strings needed to reach a particular station (like dialing ‘9’ to access a trunk). One of the handiest features of the Station Block is the Call Progress Training facility.
Programming - Page 104 Program Fields Matching Dial Strings This area is where the system matches the dialed digits.
Programming - Page 105 4 will search all Station Blocks to locate the one most closely matching the number being dialed. Station Blocks can contain up to six matching dial strings. These strings can include any digit which can be dialed and the wildcard character “?”. Zero would match the operator’s extension. Examples: ● 3??? – Match any four-digit number beginning with “3”. ● 411 – Match “411” only. ● ???5000 – Match any seven-digit number ending in “5000”. ● ??? – Match any three-digit number.
Programming - Page 106 Conference Calls - Y/N Allows SVMi-4 to place a conference call to the station controlled by the Station Block. Message Waiting Indicator Controls Dial To Set MWI On Enter the string needed to turn message waiting indicators on (see the company’s PBX system reference manual for this parameter). Dial To Set MWI Off Enter the string needed to turn message waiting indicators off (see the company’s PBX system reference manual for this parameter).
Programming - Page 107 ENTER to start Call Progress Training. Four conditions apply to the train routine: ● If only the Ringing Number value is filled in, only those values which pertain to a ring signal will be modified by running the Call Progress Train routine. ● If only the Busy Number value is filled in, only those values which pertain to a busy signal will be modified by running the Call Progress Train routine.
Programming - Page 108 Special Characters used when writing dialing instructions These characters perform special functions: & – This is a flash-hook which is critical for signaling on analog systems. , – The comma is a one second pause. T – “T” tells the port to switch to tone (DTMF) dialing. This is the default. W – Wait for answer. On encountering this character, SVMi-4 will monitor the line for an answer from the called station before dialing any additional characters.
Index A Active Block Column 73 Activity Display 25 Activity Log 69 Administration Digit 94 Administration Features Description 25 Administration Features List 15 Administration Options 49 Administrators Mailbox 25 Alert On 87 Alert Phone Number 87 Alphabetic Directory 17 Announce Only Mailbox 84 Answer Machine Emulation 19 Application Admin 62 Applications Administrator 40 Assigning Groups 36 Audiotext 17 Auto Attendant 8, 36 Auto Attendant Features Description 17 Auto Attendant Features List 13 Auto Atten
B Back Plane Connectors 31 Back Up Adapter 11 Back Up And Restore 25, 51 Block Tables 75 Block.
Detect on leading edge 63 Dial 90 Dial Number 81 Dial To Set MWI Off 106 Dial To Set MWI On 106 Dial Tone Trim Size 63 Direct to Mailbox 18 Directory Accesses 73 Directory Block 76 Description 76 Program Fields 77 Directory Public/User 82, 85 Directory Structure 52 Disk Space Available 74 Display Error Log 68 Display User Log 67 DTMF Cutout Period 64 DTMF System Administration 46 E Editing and Moving within a Field 45 Enable Auto Forward 88 Enable Extended Prompting 85 Equipment Requirements 41 Escape Digi
F FAXCALL Pointer 99 Feature Descriptions 16 Feature List 12 G General Description 7 Hardware Description 9 Back Up Adapter 11 Main Board 9 Memory 9 Upgrade Key 10 Overview 7 Auto Attendant 8 The SVMi-4 System 7 Voice Mail 8 Software Features 12 Feature Descriptions 16 Administration Features 25 Auto Attendant Features 17 System Features 16 Voice Mail Features 19 Feature List 12 Getting Help 44 GREET-DTMF Pointer 92 H Hardware Description 9, 30 Help 44 Holidays and Special Events 18 How to Upgrade 34 A
I Include Unnamed Objects 79 Incoming Call Overflow 19 Individual Mailbox Greeting 21 Individual Mailbox Name 21 Individual Mailbox Password 21 InputValue Column 100 InputValue Search Order 101 Inspection 35 Installation 27, 35 Hardware Description 30 SVMi-4 Main System 30 Back Plane Connectors 31 Memory 31 Memory Access LED 31 Memory Connector 30 Port Status LED 31 Reset Button 30 Run Status LED 31 Serial Port 30 Upgrade Key 32 Upgrade Key Socket 31 Installing the SVMi-4 35 Inspection 35 Installation 35 S
L Length 67 LIFO / FIFO 84 Logging In 44 M Mailbox 81, 82 Description 82 Program Fields 84 Mailbox Greeting Allowed 85 Mailbox has MWI 87 Mailbox Name 84 Mailbox Set Up 36 Main Board 9 Matching Dial Strings 104 Maximum Caller Entry Digits 96 Maximum Entry Digits 77 Maximum Number Of Matches 78 Memory 9, 31 Memory Access LED 31 Memory Connector 30 Menu Block 93 Action Column 102 Description 93 Program Fields 94 Message Alert Control Allowed 85 Message Alert Controls 87 Message Auto Forward 88 Message Count
Message Save 23 Message Scan 23 Message Send 23 Message Skip 23 Message Undelete 23 Message Waiting Indications 87 Message Waiting Indicator Controls 106 Message Waiting Light Indication 23 Message.
P Pager Notification Enabled 89 Pager Station 90 Password Security 25 Password the GOTO 102 Password then Goto 102 Personal Greetings 24 Personal Mailbox Administration 24 Port Activity 70 Port Status LED 31 Prefix 105 Programming 38 DTMF System Administration 46 Adding and Removing Subscribers 46 Changing the Operating Mode 48 Recording System Greetings 47 Programming Categories 49 Back Up and Restore 51 SVMi-4 Directory Structure 52 DCS Related Options 49 MMC Listing for the Compact 50 MMC Listing for th
Mailbox 82 Menu Block 93 Station Block 103 System Main Menu 54 Open Block Table 56 Operating Utilities 67 Port Activity 70 Site Information 71 Status Screen 72 Subscriber List 57 System Wide Parameters 59 Voice Studio 65 System Administration 39 The Applications Administrator 40 The Subscriber 39 The System Administrator 40 Programming - On Site Or Remote 26 Programming Categories 49 Programming Methods 41 Programming Reference 54 Prompts 53, 76, 95 Prompt Number 66 Prompt or Announcement 65 Proprietary De
Reset Button 30 Retention Days Remaining 82, 85 Retrain - Train 107 Retrain - Y/N 106 Retries If No Match 78 Retry if INVALID Condition 97 Ring Mode 36 Ringing Number 106 Run Status LED 31 S Schedule.TBL 52 Screen Interface 41, 42 Screen Movement Keys 45 Screen Timeout 62 Search Last Part of Label 78 Serial Port 30 Site Information 71 SiteInfo.
Suffix 105 SVMi-4 Main System 30 Synchronized Clock 17 System Activity 73 System Admin 62 System Administration 39 System Administrator 40 System Capacities 28 System Features Description 16 System Features List 12 System Main Menu 54 System Overview 7 System Wide Parameters 59 T Table Files 52 Target Name Column 102 Telephone Extension 65 Testing the Hardware 37 Text 67 Times All Ports Busy 73 Total Message Count 74 Transfer Controls 105 Translations 102 Type Column 102 U Upgrade 34 Upgrade Key 10, 32 U
W Wait Wait Wait Wild For First Digit 78 for First Entry Digit 97 For Subsequent Digits 78, 97 Cards 100 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Samsung Telecommunications America, Inc. reserves the right without prior notice to revise information in this manual for any reason. Samsung Telecommunications America, Inc. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Samsung Telecommunications America, Inc. disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this manual.
