SVMi-8 Technical Manual Release 2.0 ! General Description An overview of the hardware components and a list of software features and their descriptions. ! Installation An explanation of installing the SVMi-8 into compatible DCS telephone equipment. Assembly / Disassembly and optional equipment. ! Programming Overview System Administration and software file structure overview. ! Programming Reference System Main Menu and description of Programming Blocks.
GENERAL DESCRIPTION SVMi-8 Complete Integrated Voice Processing Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG ELECTRONICS. SAMSUNG ELECTRONICS disclaims all the liabilities for damages arising from the erroneus interpretation or use of information presented in this guide.
Publication Information SAMSUNG ELECTRONICS reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG ELECTRONICS also reserves the right without prior notice to make any changes in design or components of equipment as engineering and manufacturing may warrant. Copyright © 2002 Samsung Electronics All rights reserved.
Table of Contents System Overview The SVMi-8 System 1 Auto Attendant 1 Voice Mail 1 System Capacities 2 Hardware Description SBC (SVM Motherboard) 3 VPM Connectors 4 Memory 5 Memory (Alternate) 5 Voice Processing Module (VPM) 6 Software Features Feature List 7 ! System Features 7 ! Auto Attendant Features 7 ! Access Manager 8 ! Voice Mail Features ! Administration Features 10 ! Audiotext Features 10 ! VoiceForm Questionaire (Q&A) Features 10 Feature Description 8 11
1 System Overview The SVMi-8 System The SVMi-8 is a self contained plug in Voice Mail and Auto Attendant card for the DCS, iDCS 500 and DCS COMPACT II. It is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only or both. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easily upgraded to handle up to 8 calls simultaneously.
System Overview System Capacities Default Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 - 9999 days Maximum Subscribers About 1,000 Any number up to 99999999 Message Retention 9999 days 0 - 9999 days Total Messages per Mailbox 0 - 9999 Total Message Duration 2 Range 600 seconds 0 - 9999 seconds
2 Hardware Description Unlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi-8 installs inside the telephone equipment and operates as an integral part of it. The component parts of the SVMi-8 are as follows: SBC (SVMi-8 MOTHERBOARD) SBC stands for Single Board Computer and it is the main circuit card that connects to the DCS COMPACT II, DCS and iDCS 500 phone system. The disk drive and voice processing modules connect to this card. On the front of the card there are two connectors.
Hardware Description Back Plane Connector This is the connector to the phone system. LED Indications There are two LEDs on the SVMi-8 motherboard, the one marked HDD will flash green whenever the hard disk drive is being accessed, the one marked ACT shows the operating status of the card. HDD Access LED The HDD access LED will flash green whenever the memory is being accessed. This works in a similar way to the Hard Disk access LED on your desk top PC.
Hardware Description Memory Memory (Alternate) MEMORY This device is used for storing the main system program as well as all messages, and prompts. The amount of storage time on the hard disk is determined by the size of the drive measured in Mega Bytes (MB). The memory unit consists of a Hard Disk. The current size of this memory is about 100 hours. The memory for the SVMi-8 card is available only from SAMSUNG. The Hard Disk Drive can be removed or replaced in the event of a problem or upgrade.
Hardware Description VOICE PROCESSING MODULE (VPM) IMPORTANT NOTE: The VPMs used in this product appear very similar to the VPMs in our previous CADENCE product but they are not interchangeable. If the VPMs are not labeled with the letters SEC they will not work in the SVMi-8 product.
3 Software Features The software for the SVMi-8 is installed at the factory. All that is needed is for it to be customized to meet the individual requirements of each installation. In some cases even this may not be necessary. The SVMi-8 software comes equipped with many useful features to fit a wide range of call processing requirements.
Software Features ! Multiple Language Support ! Operator Access ! Single Digit Call Routing ACCESS MANAGER ! Call Blocking ! Call Forwarding ! Day / Night Personal Greeting ! Find Me ! Follow Me (Off Premises Transfer) ! Hold for Busy Station ! Multiple Personal Greetings (9) ! Park and Overhead Page ! Stored Telephone Numbers ! Weekly Availability Schedule VOICE MAIL FEATURES ! Answer Machine Emulation ! Auto Conversation Record ! Auto Forward ! Auto Log In ! Auto Messag
Software Features ! Individually Defined Mailboxes and Extensions ! Maximum Number of Messages ! Message Address Verification ! Message Counter ! Message Delete ! Message Delivery Options ! Message Fast Forward ! Message Forward With Append ! Message Length Controls ! Message Pause ! Message Play Order ! Message Replay ! Message Reply ! Message Retention Time by Subscriber ! Message Retrieve ! Message Rewind ! Message Save ! Message Send ! Message Scan ! Message Skip
Software Features ! Subscriber Workload Manager ! Until… Scheduling ! Urgent Messages ! Volume Control ADMINISTRATION FEATURES ! Activity Display ! Administrators Mailbox ! Auto Delete Subscribers ! Automatic Setup ! Back Up And Restore ! Default Operation ! Password Security ! Programming - On Site Or Remote ! Subscriber Database ! System Reports ! Voice Prompted Programming ! Voice Studio AUDIOTEXT FEATURES ! Audiotext ! Audiotext Librarian ! Automatic Announcement De
Software Features Feature Descriptions SYSTEM FEATURES Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the Caller ID data appears on keysets, so the same information is saved in your voice mail box for each message you receive. This can be used for call back or simply to identify the caller. Expandable The SVMi-8 can be easily field upgraded from 4 ports, to 8 ports by simply adding an additional 4 port Voice Processing Module.
Software Features Recordable System Prompts Although the SVMi-8 contains all the spoken prompts to provide an operational system, some people may want to add or record some additional prompts. This can easily be done using the built in voice studio. Any prompt in the system can be re recorded. Schedule Table The schedule table automatically controls system mode by individual ports, time of day, day of week and calendar date without human intervention.
Software Features Interruptible Voice Prompts At any time during an announcement or greeting, callers may dial a selection and the SVMi-8 will immediately respond. It is not necessary to listen to all the options if you are a 'power user' and know what you are doing. Maximum Greeting Length The maximum greeting length can be configured for each subscriber. For example, greeting length for sales personnel may be up to three minutes, purchasing staff up to five minutes and production staff two minutes.
Software Features Day / Night Personal Greeting The Night Personal Greeting works in conjunction with the subscriber's Weekly Availability Schedule. During the defined day period SVMi-8 will automatically play the Primary No-Answer Greeting to callers, unless the subscriber is busy on another call and has recorded a Busy Greeting or Call Blocking is set active, and a Call Blocking Greeting is recorded.
Software Features Park and Overhead Page For those users who are frequently away from their desk, the SVMi-8 provides a Park and Page capability. When a subscriber does not answer a call, the subscriber's personal greeting can contain an option to be paged. When the caller elects to have the subscriber paged, the SVMi-8 parks the call and plays a prompt through the overhead paging facility that contains the subscriber's name and a pick-up code.
Software Features Call Back When listening to your voice mail messages you may press one key to automatically call back the person who left you the message, this call back feature may be allowed for internal calls and / or external calls. Long distance may be either allowed or denied and specific area codes may be allowed or denied. For external calls, Caller ID is used and therefore must be received from the phone company.
Software Features Future Delivery When a subscriber leaves a Self Memo (Reminder), Direct Message (Quick Memo) or any other message for another subscriber, a future delivery date may be specified. This is particularly useful if you use the 'reminder' feature as a virtual 'to do' list.
Software Features Message Length Controls Maximum message length can be set for each mailbox. The maximum message length is 166 minutes; however, SVMi-8 ships with the maximum message length set at 16 minutes. Message Pause At any time while listening to your voice mail messages, you can pause the playback. Message Play Order Each mailbox may be set up to play messages in order of oldest first (FIFO) or newest first (LIFO). Message Replay Messages may be replayed as many times as you like.
Software Features Multiple Subscriber Mailboxes Multiple subscribers may simultaneously logon to the same mailbox and access messages. All mailbox functions are available to each subscriber. Message playback is distributed. The first subscriber logged on will hear the first message. The second subscriber will first hear the second message, and can access the first message after subscriber 1 is finished.
Software Features Self Memo / Reminder Easily and quickly leave a reminder in your own mailbox. This virtual notepad is available wherever there is a phone, and can be set for immediate or future delivery. This makes them useful for keeping track of your entire workload to schedule or serve as reminders for meetings. Self Memo / Reminder Categories If allowed by the system administrator a subscriber may designate the reminders they create as either a Commitment, Follow Up or Task.
Software Features Password Security All administration is under password control to prevent unauthorized access. Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a touch tone telephone. This makes routine administration easy and convenient. Subscriber Database A database of subscribers can be viewed at the administration terminal. System Reports Many useful system reports are available from the administration terminal.
Software Features Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback header prompt which links the response to the question. This feature helps in transcription of caller responses by providing reference markers within the caller's total response. With playback headers, when a caller skips a question, the transcriber does not lose his place within the composite VoiceForm message.
SVMi-8 Installation Table of Contents 1 Installing the SVMi-8 Card in the Phone System 3 Installing the SVMi-8 in a DCS COMPACT II 3 General 3 ! System Resources 3 ! DCS COMPACT II Hardware Compatibility 3 ! DCS COMPACT II Software Compatibility 3 Inspection 3 Removing the Cover 3 Inserting the Card 3 Installing the SVMi-8 in a DCS 4 General 4 ! System Resources 4 ! DCS Hardware Compatibility 4 ! DCS Software Compatibility 4 Inspection 4 Inserting the Card 4 Installing
Table of Contents 2 3 4 2 Installing Individual SVMi-8 Components 6 Installing a Voice Processing Module 6 Removing the Plastic Housing (If Applicable) 6 Installing the VPM 6 Installing or Removing the Hard Disk Drive 6 Removing the Hard Disk Drive (HDD) 6 Installing a Hard Disk Drive 6 Installing or Removing a Compact Flash Adapter 7 Removing the Compact Flash (CF) Adapter 7 Installing the Compact Flash (CF) Adapter 7 SVMi-8 Set-UP with DCS Phone Systems 8 Power Up Procedure 8
1 Installing the SVMi-8 Card in the Phone System The SVMi-8 card can be installed in the DCS, DCS COMPACT II or iDCS 500. Because the installation instructions are slightly different for each product please follow the section below that corresponds to your particular DCS product. We are aware that in the past many DCS phone systems have been installed outside the recommended environmental limits and seem to work fine.
Installing the SVMi-8 Card in the Phone System ered by touching a ground point such as the cover of the KSU Power Supply. When you have done this then check the power switch on the left-hand side of the KSU and ensure that the switch is in the OFF position. Next position the SVMi-8 card in the grooves of the card guide, and gently slide the card in until it makes contact with the connector. Press gently but firmly on the top and bottom of the front edge of the card until the card seats in its connector.
Installing the SVMi-8 Card in the Phone System Installing the SVMi-8 in an iDCS 500 GENERAL ! SYSTEM RESOURCES For the purposes of assigning system resources the SVMi-8 card consumes the equivalent system capacity of 8 keysets. ! iDCS 500 HARDWARE COMPATIBILITY No special requirements. ! iDCS 500 SOFTWARE COMPATIBILITY All versions of the iDCS 500 software are compatible with the SVMi-8. INSPECTION Unpack and inspect the unit for any obvious damage. This card should be labeled SVMi-8.
2 Installing Individual SVMi-8 Components Installing a Voice Processing Module Each SVMi-8 comes with one VPM installed. Adding new VPMs is as simple as plugging them in. There is no special programming to do, the card will be recognized when the system powers up. Removing the Plastice Housing (If Applicable) The SVMi-8 is protected by a plastic housing. Before any additional VPMs can be added, this plastic housing must be removed. If this card is installed in a DCS COMPACT II this may already be done.
Installing Individual SVMi-8 Components 3. 4. 5. 6. Position the Voice Mail card with solder side up, so that the holes in the card line up with the studs on the HDD adapter. Insert the 4 screws, and tighten until snug. DO NOT OVERTIGHTEN. Replace the plastic cover (if the Voice Mail card is to be installed in a DCS or iDCS 500). Replace the SVMi-8 in the phone system. Installing or Removing a Compact Flash Adapter Removing the Compact Flash (CF) Adapter 1. 2. 3. 4. 5. 6.
3 SVMi-8 Set Up with DCS Phone Systems This section provides the additional steps required to set up the SVMi-8 card for operation in all the DCS telephone system products. Included here is information regarding the software set up for the phone systems. After inserting the SVMi-8 card and turning the power on there are some key system options that should be set, in order for the SVMi-8 to function correctly. These steps are performed in the phone system.
SVMi-8 Set Up with DCS Phone Systems TESTING THE HARDWARE 1. 2. Call each SVMi-8 port individually and confirm that SVMi-8 answers. Call group 529 / 549 and confirm that SVMi-8 answers. If steps 1 and 2 above proved to be successful you have completed the installation and setup of the SVMi-8 hardware. You are now ready to begin programming the SVMi-8 Voice Mail/Auto Attendant system parameters. See the SAMSUNG SVMi-8 Programming Section.
4 Connecting Optional Equipment There are two ports available on the front of each SVMi-8, a serial interface (the serial port on SVMi-8 is the 9 pin male connector), and a parallel interface. All the possible peripheral connections will be to one of these ports.
Connecting Optional Equipment When this is complete press ‘Ctrl + L’ two or three times to refresh the screen and you should see the SVMi-8 Status Screen. You are now ready to program the system. ! FILE TRANSFER The Serial Port is primarily designed as a programming interface but may be used to transfer files using the commands XX (transmit file) and RX (receive file).
Connecting Optional Equipment We recommend that you use HyperTerm to connect to the SVMi-8. The HyperTerm settings are listed in the previous section. Parallel Port The parallel port on SVMi-8 is used for UPLOADING (sending) and DOWNLOADING (receiving) files to and from the SVMi-8. This connector is designed to connect to a Zip Drive.
SVMi-8 Programming Overview Table of Contents 1 2 Auto Configuration 3 Quick Setup 3 System Administration 3 The Subscriber 3 The System Administrator 4 The Applications Administrator 4 Programming Methods 5 The Screen Interface 5 Knowledge Requirements 5 Equipment Requirements 5 Using the Screen Interface 6 ! Logging In 6 ! Getting Help 6 ! Screen Movement Keys 7 ! Editing and Moving within a Field 7 ! Navigation 7 DTMF System Administration 7 ! Accessing DTMF Syst
Table of Contents 3 4 2 Programming Categories 10 Subscriber Options 10 SVMi-8 Administration Options 10 DCS / DCS COMPACT II / DCS 500 Related Options 10 MMC Listing 10 ! DCS COMPACT II 10 ! DCS 11 ! iDCS 500 11 SVMi-8 Directory Structure 12 The Table Files 12 Prompts 12 Messages 12 Mailboxes 12 Defaulting the Configuration 12
1 Auto Configuration The SVMi-8 has been designed to simplify the installation procedure and minimize set up time. The following have been automated. ! ! ! ! An extension is created for every extension on the system. This means that the automated attendant will immediately recognize all extensions and groups in the equipment. A mailbox is created for every extension on the system. Note that mailboxes may be created for unused extensions. You should delete these to prevent unauthorized use.
Auto Configuration The System Administrator The installing Technician or System Administrator has ultimate authority over the operation of the SVMi-8 system and can set or change all the options that require specialized knowledge. It is the responsibility of the installing Technician to install and program the SVMi-8 to suit the customer’s requirements. This includes initial set up and creation of the customer database. The Technician will use the Screen Interface to program and set up the SVMi-8.
2 Programming Methods Data may be entered and changed in the SVMi-8 by three methods. These are, the Screen Interface, DTMF System Administration, and DTMF Subscriber Administration. The Screen Interface Most of the programming is achieved using a PC attached to the SVMi-8 serial port. This makes use of a graphical user interface (GUI), and is considered necessary for initial set up. Knowledge Requirements A general knowledge of PC's and Windows is required.
Programming Methods Using the Screen Interface After connecting the terminal equipment press ‘Ctrl+L' to clear and refresh the screen. You will see a status of the current operating condition including the status of each port and some general system data. The main screen looks like this and shows port activity and general statistics. Logging In To log into the system press the ESCAPE key and enter the password, the default password is 0000.
Programming Methods Screen Movement Keys Tab Moves Cursor to NEXT Field or Line (Wraps Around) Ctrl + Q Moves Cursor BACK to Previous Field or Line Arrow Keys Move Cursor Between Fields or Lines in Arrow Direction Ctrl + T Moves Cursor to TOP Field on Screen Ctrl + B Moves Cursor to BOTTOM Field on Screen Ctrl + U Page Up, Displays Previous Page/Screen Ctrl + D Page Down, Displays Next Page/Screen Editing and Moving within a Field Delete Deletes Contents of a Field Ctrl + Y Deletes Content
Programming Methods Edit System Prompts This allows you to create or edit system prompts. ! Call the SVMi-8, and access the System Administration Menu. ! Press 1 to edit system prompts. ! Follow the spoken instructions to edit system prompts.
Programming Methods 3 4 5-99 0 Holiday Mode Emergency (Bad Weather) Mode Any additional modes that you may create Automatic Scheduling - automatically follow the system Schedule Table 9
3 Programming Categories When programming the SVMi-8 there are three types of data: Subscriber Options, SVMi-8 Administration Options, and Phone System Options. Subscriber Options These are the options entered by a subscriber, that control the individual behavior of their mailbox. The instructions for this can be found in the SVMi-8 System User Guide. SVMi-8 Administration Options This is all the programming options for the SVMi-8, that are unique to the particular installation.
Programming Categories # DCS MMC 110 MMC 408 MMC 722 MMC 750 MMC 754 # MMC 207 MMC 501 MMC 723 MMC 751 MMC 755 MMC 308 MMC 601 MMC 724 MMC 752 MMC 756 MMC 309 MMC 701 MMC 727 MMC 753 MMC 757 MMC 207 MMC 501 MMC 723 MMC 751 MMC 755 MMC 308 MMC 601 MMC 724 MMC 752 MMC 756 MMC 309 MMC 701 MMC 727 MMC 753 MMC 757 iDCS 500 MMC 110 MMC 408 MMC 722 MMC 750 MMC 754 11
4 SVMi-8 Directory Structure The TABLE Files (*.TBL) All customer configuration is located in the \Dta\ *.tbl files. Block.TBL Schedule.TBL SiteInfo.TBL Message.TBL All block parameter data. The schedule table is not a block, so its data is stored separately in this file. Useful customer data entered in "Site Information" off of the Main Menu. Automatically gets updated every time a new message is recorded, saved, forwarded, or deleted. Prompts All prompt directories are located in the \Prompts directory.
SVMi-8 Programming Reference Table of Contents 1 2 System Main Menu 3 Open Block Table 4 Save Application 4 Schedule Table 5 Subscriber List 6 System Wide Parameters 7 Voice Studio 11 Operating Utilities 12 Port Activity 16 Override Mode 18 View System Reports 18 Site Information 22 Status Screen 22 Explanation of Default Configuration 24 Application Design 24 Important Basic Concepts 25 ! Blocks 25 ! Extension and Mailbox Objects 26 ! Call Directors 26 ! Event Po
Table of Contents 3 4 2 ! Mode Specific Event Pointers 27 ! Template Blocks 27 Block Types and Descriptions 28 Announcement Block 28 AudioText Librarian 30 Bye Block 34 Directory Block 35 EClass Block 39 Extension Block 47 List Block 57 Mailbox Block 61 MClass Block 68 Menu Block 74 Mode Block 81 Query Block 83 Speak Block 87 Station Block 87 Appendix 94
1 System Main Menu The following section provides in-depth definitions and descriptions of all the programmable fields within the SVMi8 software. Some fields are not accessible in the SVMi-8. If you cannot put the cursor on them you can not change them. To access the System Main Menu, from the Status screen press [ESCAPE] and enter the password, then press ENTER. The System Main Menu provides easy access to the different areas of SVMi-8 programming.
System Main Menu Open Block Table To Open a Block Table, from the System Main Menu select OPEN BLOCK TABLE and press ENTER. The Block Table is used for building SVMi-8 call routing applications. This is the most frequently accessed area in the SVMi-8 and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here.
System Main Menu Schedule Table The Schedule Table determines when the SVMi-8 will automatically change Modes. A mode is a set of operating rules for a specific situation, like day mode or night mode. These changes may be based on Port Number, Date or Day of Week, and Time of Day. The Schedule Table contains one record for each scheduled change. This selection of modes may be automatically set by this schedule table or manually overridden via a touch tone phone, using the MANUAL MODE SELECTION function.
System Main Menu Ports Column The port number (1 through 8) sets a mode change for a particular port. If there are no other entries in the Schedule Table for this port, it will run the specified mode continuously. If this field is set to All, this entry will be used by all ports which do not have specific port entries. Date Column Month and day of month (mm/dd) when the change of mode will occur. If a date is entered in this field, no option will be given to make an entry in the DOW (Day of Week) field.
System Main Menu Entering a New Subscriber To enter a new subscriber, highlight a blank line and press ENTER. Type in the subscriber’s last name, enter a comma (,) and type the subscriber’s first name. Press ENTER and then type the extension and mailbox numbers for this subscriber. SVMi-8 automatically creates the extension and mailbox for the subscriber to use and fills in the EClass and MClass data. SVMi-8 stores the subscriber’s name in 'last name, firstname' format.
System Main Menu System Timers System Wide Parameters Page 2 of 3 Screen Timeout This is the time before the administration screen will revert to the port status screen. Daily Maintenance Time This is the time when SVMi-8 performs routine daily maintenance. Daily maintenance will save the system tables and perform message purging (Voice Mail or Announcement features). Inputs must be specified in 24-hour time. The default setting is 3:00 AM.
System Main Menu Subscriber Admin This effects only the GUI and allows access only to the following: Subscriber List, Display User Log, and Status Screen. Voice Files Min Recorded Length This parameter sets the minimum record time that is to be considered valid. It is specified in hundredths of seconds. A setting of 50 means 0.5 seconds or 500 milliseconds. The default value is 75. If this value is too high, short recordings will be discarded.
System Main Menu Multilingual Voice Prompts Support The Multilingual Voice Prompt Support page shows a list of all installed languages. Languages are defined by Language and Locale (or dialect). The two fields on this page that you can edit are: System Wide Parameters Page 3 of 3 Key Code The key code is the digit entered by the caller and used by the SVMi-8 to identify a language selection. This key code is used in a language selection menu that must be built specifically for your application.
System Main Menu Voice Studio To access the Voice Studio, from the System Main Menu select VOICE STUDIO and press ENTER. The Voice Studio is an utility for recording custom prompts and announcements. A series of dialog screens will lead you through setting up your system for recording. You will be asked the following questions. The Telephone Extension The telephone extension number to use. Enter your extension or telephone number that the SVMi-8 will call to set up a recording session.
System Main Menu Text Space is provided for entering the text of the Prompt or Announcement to be recorded. Use this space to provide information on the intended usage of the recording. The entered text has no effect on the actual recording. However, it is recommended that the recording be the same as the text to make later editing or re-recording easier. Note: When a prompt has been recorded, sometimes there is some ambient noise at the front or back that needs to be trimmed. Press 4 and select trim mode.
System Main Menu Display Error Log This is a log of all system errors and other information including startup and System Daily Maintenance. The information supplied in this log includes: SVMi-8 breeding mailbox, lost message file recovered, SVMi-8 shutting down and other system information. During system maintenance this log will be truncated. Only the most recent 1MB will be kept. Activity Log This screen provides a log of all of SVMi-8 activities.
System Main Menu Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-8 block definitions and on the Status Screen. This will not clear the total run time display in System Wide Parameters. Backup and Restore This is a series of dialog boxes that will take the System Administrator through the process of backing up or restoring the system files.
System Main Menu D: This will perform a back up and save the files on the Zip drive connected to the SVMi-8 parallel port. Starting the File Transfer Press 'Ctrl + W'. AFTER THE FILE BACK UP PRESS THE RED RESET BUTTON ON THE SVMi-8 TO RESTART THE SYSTEM. ! RESTORE File Selection Dialog The System Administrator can select the type of files to transfer. Type of Backup This is not available on a Restore, since the file list was predefined by the back up operation. Files to be Included Select the file spec.
System Main Menu Port Activity This screen provides the System Administrator the ability to observe, port specific, line by line system activity in either real time (as it happens) or through the SVMi-8’s Activity Log (if it's already happened). This activity contains detailed information for both subscriber and public caller, call sessions. Refer to the Port Activity Help screen for detailed options.
System Main Menu SHELL [any valid DOS command] Shells out to DOS command screen, executes any valid DOS command. Returns to the Port Activity screen upon completion of command. If no command is given, remains at DOS command prompt until user types "Exit" to return to Activity screen.
System Main Menu Override Mode The Override Mode bypasses control of the Schedule Table. This allows the System Administrator to immediately put a single port or group of ports in a specific mode. This override will stay active, on the specified ports, until the System Administrator reasserts the automatic schedule. The Override Mode can be activated remotely by the System Administrator. See Manual Mode Selection. The Override Mode has one page which contains all parameters.
System Main Menu Minutes Total minutes callers were connected to an application type. % TT The total percentages of callers connected to an application type. Application Call Distribution A bar chart of the different applications and the percentages of calls each application serviced. IntraAppls is Intra-application which represents the callers who accessed more than one type of application. To Subscribers (Call Distribution) Displays call activity at subscriber’s extensions.
System Main Menu By Call Code (Call Distribution) Displays activity by all types. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date. Created: The date and time the report was actually created. Calls The total number of calls listed by each Call Code. %TC The percentage of the total count of all calls of a particular Call Code. Minutes The total connect time, in minutes, of all calls of a particular Call Code.
System Main Menu Port Utilization by Port Number A listing of the ports and the percentage of calls handled by each port represented by a bar chart. By Day of Week (Port Utilization) Displays call activity by day of week. Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared and ending at the current date. Created The date and time the report was actually created. Calls The total number of calls that came in on a specific day of the week.
System Main Menu Site Information This screen menu allows the System Administrator access to helpful information about the site in which the SVMi-8 is installed. This information becomes very useful long after the system installation has been completed. These are only memo screens but it is recommended that these screens be filled out for all sites. Having a record of all port connections helps make trouble shooting easier, if it becomes necessary.
System Main Menu System Activity Calls To - Date The total number of calls that the SVMi-8 has processed. Average Calls per Week The average number of calls per week averaged over all weeks. Directory Accesses The total number of callers that have accessed the directory. Times All Ports Busy The total number of times all ports have been busy. Number of Subscribers The total number of subscribers on the system. This is actually a mailbox count.
2 Explanation of Default Configuration Application Design Creating an application consists of linking the appropriate Blocks into a set of Call ControlPaths which, for a particular caller, or group of callers, represents a Call Routing Solution. The number of ControlPaths, needed to establish a satisfactory Routing Solution, depends upon how many alternatives or variations the organization wishes to provide, to satisfy the anticipated needs of the caller(s). The default application is built using Blocks.
Explanation of Default Configuration Important Basic Concepts Blocks Blocks are the components used to build your individual customer application. All call flow is programmed using these blocks. Each block type has a specific function, and can be chained together with other blocks to provide a complete call processing solution. There are 13 blocks available in the SVMi-8.
Explanation of Default Configuration Station Block The station block is responsible for dialing. When the SVMi-8 dials or transfers any calls it uses a station block. All devices accessible via Touch-Tone dialing in SVMi-8 use at least one of these. Each contains the call progress information to monitor and process calls to the associated device(s). Extension and Mailbox Objects On the SVMi-8 Subscribers are defined by both extension blocks and mailbox blocks.
Explanation of Default Configuration TYPE, is the type of Block to pass control to, there are five types of ACTIONS: GOTO, TRANSLATE, PASSWORD then GOTO, SEARCH ON, and FILE. The TARGET is the Name of the Block to pass control to next. Modes At any time of the day the SVMi-8 system is in a specific operating mode. This may be as simple as Day Mode (business hours) or Night Mode (business closed) or it can be very complex (Special Mode for Port 2 Only, on July 19th between 7 and 8 p.m.).
3 Block Types and Descriptions Announcements Block Description An Announcement Block contains recorded voice information. Each block may contain up to 15 minutes of recorded voice information for playback in an audiotext application. After playing the announcement, control is passed to the target of the NEXT pointer. This is either another announcement block, or back to the Audiotext Librarian Block controlling this announcement application.
Block Types and Descriptions Announcement The name of the announcement. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. ANN Number The number representing this announcement. It may not be the same as the number of any other announcement. This range of numbers is a different range from the mailbox or extension numbers.
Block Types and Descrptions Operating Mode Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the Schedule Table. This selection allows you to program different destinations called event pointers for each mode. Press return on this field and all the mode blocks will be displayed.
Block Types and Descriptions AudioText Librarian Page 1 of 2 Library Administration AudiotextLib The name of this block. A block name can be any alphanumeric string up to 16 characters long (including spaces). A block name may not be the same as another block name. Max Ann Length The maximum recordable length, in seconds, of any announcement created via access through this Librarian. Values may be from 1 to 999 seconds.
Block Types and Descriptions Caller Interface Wait for Caller Entry This is the number of seconds, from 0 to 20, SVMi-8 waits for an entry after the caller has been prompted to replay the announcement. The time begins at the end of any prompt that requests an entry from the caller. Repeat Pmts if NO Entry Indicates the number of times, from 0 to 9, the replay prompt is repeated, if no entry is made by the caller.
Block Types and Descriptions AudioText Librarian Page 2 of 2 Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Press ENTER on this field and all the mode blocks will be displayed.
Block Types and Descriptions USER-EXIT Pointer The next block to go to when the administrator is done recording an announcement. It is recommended that the named block be the MENU Block that control was transferred from, to allow the administrator to record another announcement. Open Audiotext Announcements Open Audiotext Announcements This field is a navigation facility. Press ENTER to bring up the Target Generator, then select and open any Announcement Block from the Target Generator pick list.
Block Types and Descriptions Directory Block Description A Directory Block defines necessary information about how the system Dial-by-Name Directory will function. Note that in order for the directory feature to work the included subscribers must have recorded their names and entered DTMF values for them.
Block Types and Descriptions Search Controls Maximum Number Of Matches The number of names played to the caller if more than one name matches the entry. The number can be between 1 and 8. Search Based on First Name When an extension is set up, generally people are listed by last name, comma, and first name. This parameter determines which part of the name (label) that will be searched for a match. Example name is entered in the subscriber list as Smith, John.
Block Types and Descriptions To use a custom prompt, highlight the prompt number to be changed, enter the new number, and press ‘Ctrl + O’ to bring up the Prompt Text Generator. Enter the desired prompt text and press ESCAPE to return to the directory screen. You must go into the Voice Studio and record the custom prompt before it can actually be used. Directory Control Prompts Enter Name The prompt asking the caller to spell the called party's name.
Block Types and Descriptions Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Press ENTER on this field and all the mode blocks will be displayed. Choose the mode you would like to program.
Block Types and Descriptions EClass Block Description The EClass (Class of Service) Block is an expansion or extension of service parameters which pertain to an Extension Block. All extension blocks are associated with one Eclass Block. Eclass Blocks specify the voice prompts and operating parameters to be used when transferring calls to Extension Blocks and what to do in the event of a failed transfer (ring-no-answer or busy).
Block Types and Descriptions Retries on Invalid The number of times from 0 to 99 that the SVMi-8 will allow the caller to re-enter his password if an invalid password was entered. Repeat on No Entry The number of times from 0 to 9 that the SVMi-8 will repeat prompts, if no entry is made by the caller. This only effects prompts associated with the ECLASS Block. System Caller Options Digit Assignment This section defines the permission and options for all extensions that are assigned to this Eclass.
Block Types and Descriptions Eclass Block Page 2 of 5 Transfer Prompts Target herald Prompt The prompt # that plays during a transfer. By default this is "transferring to…". Forward herald Prompt The prompt # that plays when a call is forwarded. By default this is "forwarding to…". Blind transfer Prompt The prompt # that plays during a blind transfer. By default this is "one moment please". Monitored transfer Prompt The prompt # that plays during a monitored transfer.
Block Types and Descriptions Digits and Prompts Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer. Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of the digit selection. Redirect Call This is the digit a called party enters to indicate they wish to redirect a screened call to another extension. Allowable digits are 0-9.
Block Types and Descriptions On Hold Information Messages Announce Hold Position The system will advise the caller of his position in the hold queue when selecting to hold for a busy extension, there are two parameters for this feature. 1st - The Hold position will be played when the caller first begins to hold. 2nd - The Hold position will be played each time the SVMi-8 attempts to connect the call.
Block Types and Descriptions 0 1 2 3 4 5 6 7 8 9 ✱ All Internal Zones Internal Zone 1 Internal Zone 2 Internal Zone 3 Internal Zone 4 External Zone 1 External Zone 2 External Zone 3 External Zone 4 All External Zones All Zones Overhead Paging Controls Repeat Pick Up Instructions The number of times SVMi-8 will announce the call over the paging system in succession.
Block Types and Descriptions Eclass Block Page 4 of 5 Outcall Authorizations On Premise (Y/N) Set to 'Y' to allow the subscriber to make on-premise Outcalls. The On Premise Station Type— Station type to use for on-premise out calls. If left blank, SVM will automatically select a Station type. Press ENTER to bring up the Target Generator. Select a new or existing Station type from the Target Generator pick list and press ENTER. Press F10 to review or edit the selected Station Block.
Block Types and Descriptions Eclass Block Page 5 of 5 Operating Mode This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Press ENTER on this field and all the mode blocks will be displayed.
Block Types and Descriptions NO-ENTRY Pointer This is the Block to go to if no entry is made within the ECLASS Block when prompted. INVALID Pointer This is the Block to go to if an invalid entry is made within the ECLASS Block when prompted. QUE-FULL Pointer The next Block to go to if the number of callers allowed to hold in queue is exceeded. (See Max in hold queue parameter in the MODE Block.) SVMi-8 will ignore this pointer if the pointer is set in the Extension Block.
Block Types and Descriptions Extension The name of this block. A Block name can be any alphanumeric string up to 16 characters long (including spaces). A Block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be duplicated within the same group. SVMi-8 stores the subscriber name in 'last name, firstname' field. When entering the subscriber name this format should be followed.
Block Types and Descriptions answered. If the call is not answered it will be routed to the destination specified in this extension block's call director, for the no answer event. Supervision Level This sets the type of transfer that this extension block uses to transfer callers. Press ENTER at this field to bring up a pick list with the following options: NONE (Blind Transfer) SVMi-8 transfers the call, releases, and doesn't wait for any subsequent condition.
Block Types and Descriptions Authorizations Blocking Allowed Call blocking will prevent any calls from being transferred to your extension or designated location. You may think of it as a DND feature. It will override all call transfer instructions (follow me, forward, find me etc.), but it will not override call screening. A 'Y' in this field allows the Subscriber to set Call Blocking for their extension.
external location. When this feature is activated, SVMi-8 will perform a full (supervised) transfer. If there is no answer at the designated location the caller will be returned to voice mail. Stored Phone Numbers Allowed This allows the subscriber to enter a list of up to 9 personal phone numbers where the subscriber can be reached. Examples of this would be cell phone, branch office, home, etc.
Block Types and Descriptions Greeting Number Recorded Greeting Numbers When a subscriber is using the 'Basic' greeting type, different greetings will play depending on different call coverage conditions. When a subscriber has the ‘Basic’ greeting enabled, they will be able to access and program the Personal greeting menu from their telephone. There are 9 personal greetings available, and any greeting may be assigned to any call coverage condition.
Block Types and Descriptions Extension Block Page 3 of 5 Caller Options Processor Greeting Two greeting options are available in the SVMi-8 Extension Block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however, if allowed, record a mailbox greeting). The caller will be played a list of caller options that match the selections that have been allowed in Eclass System Caller Options Digit Assignment.
Block Types and Descriptions Extension Block Page 4 of 5 Call Director Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Target Generator, from which an existing Mode Name may be selected, or a new name may be entered.
Block Types and Descriptions MESSAGE Pointer This causes SVMi-8 to go directly to the designated Block if the caller chooses to leave a message for this extension. The target is usually a MBX Block. However, it may be another EXT or DIAL Block. If left unspecified in this block, and the pointer in the EClass block associated with it is set, SVMi-8 will attempt to find a mailbox with the same number as the Extension. If a mailbox is not found SVMi-8 will automatically create one.
Block Types and Descriptions Extension Block Page 5 of 5 Activity Counters This page will keep track of this extension blocks activity. It contains the following statistics. Total shows the total number of calls this Block has processed during the period specified in the following range. From - To Indicates the period, from the date when the Report Counters were last cleared, until the current date. Applies to all call counts in this report.
Block Types and Descriptions Left Message The number of calls processed by this Block, during which the caller chose to record a voicemail message, and the percentage of the total calls this number represents. Operator The number of calls processed by this Block, during which the caller elected to go to the Operator, and what percentage of the total calls this number represents.
Block Types and Descriptions List The name of this block. A Block name can be any alphanumeric string up to 16 characters long (including spaces). A Block name may not be the same as another Block name. MBX, EXT or LIST Numbers may not be duplicated within the same group. General Parameters List Number The number representing this LIST. It may not be the same as the Number of any other LIST or Mailbox. Extension The name of the Extension that belongs to this list.
Block Types and Descriptions Activity Msgs Distributed The total number of messages distributed to list members during the period specified in the range below. From - To: Indicates the period from the date when the Report Counters were last cleared till the current date. List Block Page 2 of 3 List Members This page contains a list of the mailboxes, that messages left in this list, mailbox will be distributed to. Members may include other list mailboxes thereby creating "nested" lists.
Block Types and Descriptions Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field, opens a Pointer Mode Target Generator, from which an existing Mode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its corresponding Number.
Block Types and Descriptions Mailbox Block Description The Mailbox Block is used to implement the Voice Mail messaging features on SVMi-8. It also controls the operating characteristics specific to an individual mailbox such as whether the Mailbox is announce only or if the subscriber has Mailbox Administration capabilities. This Block maintains the message notification details. The Mailbox is where a subscriber receives, sends, and manages messages.
Block Types and Descriptions Extension The Extension number to which the mailbox belongs. To edit this field, press ENTER to bring up the Target Generator. Select and open Extension. Choose a new or existing Block from the Target Generator pick list and press ENTER. Press ‘Ctrl + O’ to review or edit the chosen Block. MCLASS This is the name of the mailbox class of service that defines operating characteristics for this Mailbox.
Block Types and Descriptions Authorizations Forced Messages Allowed This option makes the mailbox capable of sending Forced Messages. Forced Messages are messages that have either "Reply Required” or Delivery Imperative. When a message is designated as Reply Required, the messages recipient MUST reply to the message before the message can be saved or deleted. When a message is designated as Delivery imperative, the SVMi-8 will take extra steps to deliver it.
Block Types and Descriptions Mailbox Block Page 2 of 5 Message Alert Controls (Notification) Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new messages in their mailbox. Alert On A 'Y' in this field enables Message Alert capabilities for this mailbox. An 'N' disables the Message Alert feature. This parameter setting may be overridden by the phone interface.
Block Types and Descriptions Mailbox Block Page 3 of 5 Pager Notification (Beeper) Pager Notification Enabled A 'Y' enables the pager notification of new messages received. An 'N' disables this option. Notify on Urgent Message Only Alerts the subscriber only if the message left was designated as urgent. Station The type of station block to use for pager outdials. Press ENTER to bring up the Target Generator. Select a new or existing Station Block and press ENTER.
Block Types and Descriptions Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating Mode is given a unique Number by the system. Valid numbers are 01-99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing Mode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its corresponding Number.
Block Types and Descriptions Mailbox Block Page 5 of 5 Activity Counters This page will keep track of this mailbox blocks activity. It contains the following statistics. Three columns of statistics exist, Outside or Public callers, Call from other subscribers and Totals. Mailbox Access Count The number of times someone other than the subscriber ('Public Callers') accessed this Mailbox and the number of times the subscriber logged into this Mailbox, regardless of what functions they performed.
Block Types and Descriptions MClass Block Description The MClass (Class of Service) Block is a block containing many general parameters effecting Mailbox or List Block. Each MClass Block may be associated with one or several subscriber mailboxes (Mailbox Blocks) or List Blocks.
Block Types and Descriptions Public Caller Interface Wait For Caller Entry This is the number of seconds, from 1 to 99, that the SVMi-8 waits for an entry during the message editing and message retrieval operation. The time begins at the end of speaking the prompt that requests an entry from the caller. Upon entry of the first digit, the time is reset so that the caller has the full Wait for Caller Entry time to enter another digit.
Block Types and Descriptions MClass Block Page 2 of 4 Message Notification and Delivery The following programming parameters can be entered for Message Alert (being called at a designated number and notified of new messages) or Pager (notification by beeper). Port To Use The port used for notification. Enter specific port numbers (eg. 1,2,4) or a range (eg. 2-4). Number of Attempts The number of attempts made to perform notification.
Block Types and Descriptions Long Distance Station Type Station block type to use for long distance call backs. Press ENTER to bring up the Target Generator. Select a new or existing Station Block and press ENTER. Press ‘Ctrl + O' to review or edit the selected Block. Leave this field blank for SVMi-8 to auto select. Excepted Area Codes These 10 spaces are used to specify area codes subscribers are not allowed to call. Use to restrict toll calls such as calls to 1-900 numbers.
Block Types and Descriptions Prompt for Call Back By default this prompt is "To request a callback, press '3'". It may be changed to any other system prompt or you may replace it with a custom prompt. Prompt for Phone Number By default this prompt is "Enter the telephone number where you can be reached". It may be changed to any other system prompt or you may replace it with a custom prompt. Social Service Prompts Prompt for Invalid Entry By default this prompt is "Invalid entry. Try again".
Block Types and Descriptions Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new Modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing Mode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its corresponding Number.
Block Types and Descriptions Menu Block Description The Menu is used to speak something to the caller, collect a caller's DTMF entry, and pass control to another Block. A menu can accept entries from 1 to 10 digits in length. The Menu performs a search operation to match the caller ENTRY. For example, a Menu prompt may be, "You may dial an extension directly or for sales press 1, for service press 2".
Block Types and Descriptions KEY The search is based on input that has been stored in the KEY register that existed upon entry to the current MENU Block. After all operations have been performed and a match has been found, the new search value is stored in KEY register for later use. Store INPUT In Store the input to this menu in the CID, FwdID, TRUNK call session memory register for use as input to subsequent MENU search This is used for basic system integration with the phone system.
Block Types and Descriptions Repeat Prompts if NO ENTRY Indicates the number of times, from 0 to 9, the menu prompts are repeated, if no entry is made by the caller. Retry if INVALID Condition The number of additional attempts that this MENU allows if the caller makes an invalid entry. The allowable inputs are 0 - 9. When retries are exhausted, the SVMi-8 will exit the MENU using the condition.
Block Types and Descriptions INPUT from This is a display only field, referencing what Input Source this Menu is using. See 'Input From...'. Event Pointer To make changes to the No-Entry, Invalid, and Faxcall Pointers, highlight the field and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type. Select a new or existing Block from the Target Generator pick list and press ENTER. Press ‘Ctrl+ O’ to review or edit the selected Block.
Block Types and Descriptions Action Column When searching for a match to a caller entry or for a particular pointer, SVMi-8 follows a consistent sequence. MENU Blocks require a more elaborate search than other Blocks. However, the pattern is consistent. It looks for the most specific match. A direct digit match on an INPUT value takes precedence over a wild card match. Also, a wild card pointer with a lesser number of "?" characters will precede one with a greater number.
Block Types and Descriptions Type Column Represents the three character pneumonic for the type of Block targeted. Below are a few examples: MBX represents Mailbox EXT represents Extension MNU represents Menu Target Name Column Specifies the block to pass control to when the Input value is matched with the input from the defined input source. Select a Block type from the Target Generator, pick list and press ENTER. Choose a new or existing Block and press ENTER.
Block Types and Descriptions Menu Block Page 4 of 4 Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu / Operating Utilities / Clear report count to the present time. Statistics include: Abandoned Calls Callers who hung up while in this menu. Admin Count The number of times an administrator accessed the system from this menu. Total Count The total number of times a caller accessed this menu.
Block Types and Descriptions Mode Block Description A Mode block exists for each operating mode. An operating mode is defined by a combination of port(s) and time. It can be as simple as Day or Night mode, or more complex (e.g. a special mode that is in effect for port 2 and 3 between 9.23 AM and 7.41 PM on Mondays and Wednesdays).
Block Types and Descriptions General Parameters Mode Number The number is identified with the name of the mode. Salutation Prompts The prompt numbers to be spoken when SVMi-8 answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk (DT) call. The prompts are spoken in sequence beginning with prompt-1. These should include prompts that are only spoken upon answering (e.g., "Thank you for calling ABC company.
Block Types and Descriptions Query Block Description Query Blocks are used to create a "voice questionnaire". The SVMi-8 can be configured to ask the caller a series of questions, record the caller's voice responses and combine the responses into single, or multiple, voice message(s) that is (are) placed into one, or more, specified mailbox(es). Common applications are order entry, caller opinion surveys and information requests.
Block Types and Descriptions Exit Prompt This prompt is given after the response has been recorded. It may simply say "Thank you" to acknowledge the response or prompt the caller to enter DTMF tones to playback, change, or confirm their response. Error Prompt This prompt is played if a system error occurs. The most common error condition is that the message storage disk is full. Example: "Sorry. The message storage unit is full. Please hold the line for assistance".
Block Types and Descriptions Digit Assignment Digit to Playback Response The DTMF digit that causes SVMi-8 to play back the voice response, just recorded, to the caller. Digit to Change Response The DTMF digit that will cause SVMi-8 to repeat the query and allow the caller to change his response.
Block Types and Descriptions CallDirector Event Pointers To make changes to the Event Pointers, highlight the desired pointer and press ENTER to bring up the Target Generator. Highlight and open the appropriate Block type from the Target Generator pick list. Enter the Group Number. Select a new or existing Block and press ENTER. Press 'Ctrl + O' to review or edit the Block. NO-ENTRY Pointer The next Block to go to if no response was recorded (or if not confirmed and Digit to confirm response is set).
Block Types and Descriptions ERROR Count The number of calls processed by this Block which encountered a condition which SVMi-8 could not recognize, or were terminated due to a processing error, and what percentage of the total calls this number represents. NEXT Count The number of calls processed by this Block, during which the Block completed its function and the caller was passed to the Target of the Next pointer, and what percentage of the total calls this number represents.
Block Types and Descriptions Station Block Page 1 of 4 Matching Dial Strings There are two ways for the SVMi-8 to select a station block. The station is specifically selected by a Mailbox or Extension Block or Automatic selection. This Matching Dial String area is where the automatic selection takes place. If a Station Block has not been explicitly assigned to a phone number, SVMi-8 will search all Station Blocks to locate the one most closely matching the number being dialed.
Block Types and Descriptions Transfer Controls Simultaneous Xfers-Y/N Set this parameter to 'Y' to allow more than one port to transfer to the same station simultaneously. This applies to blind transfer conditions only. Station groups and operator positions are examples of "Yes" situations. Internal Station Not used. Monitor Transfers Not used. Message Waiting Indicator Controls (Remove ) Dial To Set MWI On Enter the string needed to turn message waiting indicators on .
Block Types and Descriptions The Call Progress Train routine fills in values (depending on the four conditions above) on pages 2 and 3 of the Station Block as follows: Page 2 Settings: Maximum Sound and Silence Delay Before Returning Sound and Silence Filters Sound and Silence Tolerance Page 3 Settings: Busy Signal Classification Ring Signal Classification Station Block Page 2 of 4 The fields on this page should not be changed unless you have a good understanding of Call progress technology and condition
Block Types and Descriptions Maximum Sound And Silence Continuous Noise The maximum continuous noise before assuming an error (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Continuous Silence The maximum continuous silence before assuming an error (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason.
Block Types and Descriptions 2nd Silence Tolerance Above: … (%) Amount the second silence can vary upward from some accepted level without breaking cadence. 2nd Silence Tolerance Below: … (%) Amount the second silence can vary downward from some accepted level without breaking cadence. Station Block Page 3 of 4 The fields on this page should not be changed unless you have a good understanding of Call progress technology and conditions.
Block Types and Descriptions Ring Signal Classification Ring Type Sound Length Type 1 rings have a sound longer than this, type 2 are shorter (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason. Maximum Type 1 Silence Maximum length of silence to be part of a Type 1 ring signal (measured in milliseconds). This value is assigned during call progress training. It should not be changed without good reason.
4 Appendix Special Characters Used When Writing Dialing Instructions These characters perform special functions when embedded in any dialing string: & - This is a flash-hook which is critical for signaling on analog systems. , - The comma is a one second pause. \ - The backslash is a four second pause. T - "T" tells the port to switch to tone (DTMF) dialing. This is the default. W - Wait for answer.