Table of Contents Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL T A B L E USER INSTRUCTIONS TABLE OF CONTENTS MARCH 2004 O F C O N T E N T S USER INSTRUCTIONS SECTION PART 1 DESCRIPTION PAGE ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW ........................................................................................... 1.1 1.2 LOCKING YOUR KEYSET ................................................................... 1.4 1.3 CHANGING YOUR PASSCODE .................................
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents PROGRAMMING PART 1 MARCH 2004 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL PROGRAMMING PART 1 MARCH 2004 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. • Table of Contents DCS KEYSETS This diagram illustrates the keys on a display keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL • Table of Contents PROGRAMMING PART 1 MARCH 2004 ITP-5021D KEYSETS This diagram illustrates the keys on an ITP 5021-D keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. A BC D E F 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1. Press the transfer key followed by 100 Display shows [201] STN LOCK PASSCODE:_ 2. Enter your passocde Default is 1234 [201] STN LOCK UNLOCKED 3.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restriction override or for DISA access. ACTION DISPLAY 1. Press the transfer key followed by 101 Display shows [201] PASSCODE OLD CODE:_ 2.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.4 CALL FORWARDING The iDCS 500 allows the system administrator to program the call forward destinations for other station users. This MMC also allows call forward to be set after the destination has been entered. The iDCS 500 system allows four types of call forwarding: FORWARD ALL, FORWARD NO ANSWER, FORWARD BUSY, and FORWARD DND.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 2. Dial 0 – 4 to select forward type OR Press UP or DOWN to select forward type and press RIGHT soft key to move cursor [201] FORWARD 1:ALL CALL:NONE 3. Dial destination number (e.g., 201) OR Press UP or DOWN to select destination and press RIGHT soft key to move cursor [201] FORWARD 1:ALL CALL:205 4.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset. AUTO—After giving a short attention tone, the station will automatically answer calls on the speakerphone. When a C.O.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL • Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 iDCS KEYSETS and ITP KEYSETS COUNT DIAL 0 DIAL 1 DIAL 2 DIAL 3 DIAL 4 DIAL 5 DIAL 6 DIAL 7 DIAL 8 DIAL 9 DIAL 4 1 2 3 4 5 < space A D G J M P T W : > ? B E H K N Q U X = . , C F I L O R V Y [ ) ! @ # $ % ^ S 4 Z ] 0 1 2 3 4 5 6 7 8 9 4 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed telephone numbers in a personal speed dial list. Each station user begins with ten numbers 00–09 and may be assigned up to fifty numbers. See your system administrator to determine the amount assigned to your station. NOTE: Press button B for flash and button C for pause.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed dial number to be located when using the directory dial feature. The directory dial feature allows the display keyset user to select a speed dial location by scanning its name. There are up to 11 characters that can be used.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to make a general access feature key more specific.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.10 CHECKING STATION STATUS This program displays the following attributes of a station port. This is a read only feature. 0 1 2 3 4 5 6 PORT # PICKUP GROUP SGR BOSS-SECR PAGE COS NO TENANT GROUP Cabinet (1–2)/Slot (1–10)/(1–48) None, 01–30 Station Group Number None, 1–4 Page Zone (1–4) COS (1–30) per Ring Plan (01–06) 1–2 ACTION DISPLAY 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: 0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 = WESTERN DAY DD MM HH:MM 1 CLOCK Sets format of clock display and has two options 0 = 12 HOUR (Displays 1 P.M.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.12 SETTING STATION ON/OFF OPTIONS The iDCS 500 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION 00 AUTO HOLD Automatically places an existing C.O. call on hold if a CALL button, trunk key or trunk route key is pressed during that call. 01 AUTO TIMER Automatically starts the stopwatch timer during a C.O. call.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL USER INSTRUCTIONS PART 1 MARCH 2004 FEATURES 13 SECURE OHVA 14 NOT FOR USA 15 AUTO ANS CO Table of Contents DESCRIPTION When set to OFF an OHVA will be heard through the keyset speaker rather than the handset. This option determines whether CO calls arriving at a station will be auto answered if auto answer is selected in MMC 103. ACTION DISPLAY 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 If option 07 from above list is dialed at Step 2 [201] STN ON/OFF DISPLAY :TIME If option 08 from above list is dialed at Step 2 [201] STN ON/OFF AUTO CAMPON :ON If option 10 from above list is dialed at Step 2 [201] STN ON/OFF AME PASSCODE :ON 4. Press UP or DOWN to select ON or OFF Press the left or right soft key to return to Step 2 [201] STN ON/OFF HOT KEYPAD :ON 5.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 Display shows [201] RING TONE SELECTION 6 2. Dial 1–8 to select the ring tone OR Press UP or DOWN to select the ring tone Press the right soft key to move the cursor [201] RING TONE SELECTION 5 3. Press the transfer key to store and exit 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.14 ALARM REMINDER Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET 1. TODAY ONLY 2. DAILY The alarm is not set. The alarm will ring at the programmed time and be canceled automatically. The alarm will ring each day at this time. ACTION DISPLAY 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.15 STATION VOLUME This procedure allows users to view and set the level of the volume for your keyset. 0. RING VOLUME Set a level for your keyset ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 1. OFF-RING VOL Set a level for your keyset off-hook ring volume.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from above list is dialed at step 2 [201] STN VOLUME BGM VOLUME :13 4. Press the transfer key to store and exit 1.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any length of time, you can leave a programmed message. Display stations calling you will see this message and be informed of your status or follow your instructions. ACTION DISPLAY 1. Press the transfer key followed by 115 Display shows [201] PGMMSG(00) CANCEL VAC MSG 2. Dial 00–20 to select message number, e.g.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms programmed at their phones. Each alarm may be one of the following three types: 0. NOTSET 1. TODAY ONLY 2. DAILY The alarm is not set. The alarm will ring at the programmed time and be canceled automatically. The alarm will ring each day at this time.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set. CLI display options are the following: 0. NO DISPLAY No CLI data will be displayed. 1. NUMBER FIRST The CLI number received from the Central Office will be displayed first. 2.
Home Page iDCS 500 Release 2 / OfficeServ TECHNICAL MANUAL Table of Contents USER INSTRUCTIONS PART 1 MARCH 2004 2. Dial 0 or 1 to select CID or ANI OR Press UP or DOWN to select CID or ANI and press the right soft key [201] ANI DISP NUMBER FIRST 3. Dial display option 0, 1 or 2, e.g., 2 OR Press UP or DOWN to select option [201] CID DISP NAME FIRST 4. Press the transfer key to store and exit 1.
Home Page Table of Contents ITP-5012L ™ ITP-5012L User Guide 03/2004
Home Page Table of Contents ITP-5012L TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–8 ........................................................9 ITP-5012L SETUP ........................................................................................10 Initializing the ITP-5012L.........................................................
Home Page Hold Recall ......................................................................................................................................24 Consultation Hold ........................................................................................................................24 Retrieving Calls Held at Another Station..............................................................................24 Transferring Calls ........................................................................
Home Page Table of Contents ITP-5012L Backspace with LCR......................................................................................................................60 Text Messaging ......................................................................................................................60–61 CALLER ID ............................................................................................................62 Selecting your Caller ID Display ....................................
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called “IP keysets”. The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The lower five buttons (ten total) that reside on either side of the Large Display screen are programmable buttons. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.
Home Page Table of Contents ITP-5012L SCREEN BUTTON SCROLL BUTTON ASSEMBLY The 5012L incorporates a SCREEN button. This button allows you to choose your keyset’s idle screen display. The default is CALENDAR. The options are STATION FIXED FEATURE buttons (two levels), or STATION PROGRAMMABLE buttons (ten levels). The scroll button is actually a type of thumbwheel assembly. You may use it to scroll through the station screens.
Home Page Note that the DIRECTION BUTTON has four icons, at the top, bottom, left and right of the ENTER button. These icons are used to navigate directly to particular programming options from the CALENDAR screen. Pressing the top (HOME) icon will take you directly to the Main Menu. The bottom (TONE) icon will take you to the Ring Tone/Volume Menu.The left side (MESSAGE) icon will take you to the Text Message Menu. The right side (PHONE) icon will take you to the PhoneBook Menu.
Home Page ITP-5012L KEYSET LCD Panel Displays a large quantity of information so that the users can easily search. Volume Button Used to adjust the volume of the handset, speakerphone, ringer, background music and page. Select Button (6) • Place the keyset face down on a flat surface. Select Buttons (6) To select a specific item the user can simply press the Select button next to the item. • Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel.
Home Page ITP-5012L SETUP INITIALIZING THE ITP-5012L • • • Initially the ITP-5012L IP keyset will need to be setup to operate within the users network.The Setup Menu is also used to make changes to the keyset, in the event that the system information should change. The option chosen via scroll button will be highlighted. • • MENU STRUCTURE See your system administrator for specific Network and Server addresses. The addresses necessary to set up the ITP-5012L are: 1.
Home Page Table of Contents NAVIGATING THE MENUS Setting IP Manually When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation button assembly. If [1. Manual IP] is selected the Network (1/4) sub menu will be displayed. The button used for editing and their features are summarized below.
Home Page Table of Contents ITP-5012L Load and Upgrade Set/Modify Authentication Server Related Set/Modify The third item [3. Load & Upgrade] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset. The fifth item [5. Server] sets or modifies settings related to the authentication server. Select the [5. Server] item and move to the lower level. The screen below is displayed. Select the [3. Load & Upgrade] item and move to the lower level.
Home Page OUTSIDE CALLS Note: When making calls, internal or outside calls, in order to access the programmable button screens, press the SCREEN button. Then you can utilize either the SCROLL button or the UP/DOWN arrow (select) buttons on the display. • • MAKING AN OUTSIDE CALL • • • Press the MENU button. Select CONFIG and then select DIAL MODE. Change it to OVERLAP. If your phone is not in OVERLAP mode you must always press the SEND button after dialing the digits to send the call.
Home Page 2. While a call is ringing in, press the SCREEN button to display the programmable button screen. This will enable you to view and invoke any of the station features that you may wish. UNIVERSAL ANSWER Outside lines may be programmed to ring a general alerting device. To answer calls ringing this device, dial 67—OR—press the UA button. This device can operate in any one of the six different ring plans.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS button or END button. NOTES: 1.
Home Page 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before dialing. Table of Contents ITP-5012L CALL PROCESSING AUTO CAMP-ON When you want to automatically camp on to a busy station without pressing the camp on button every time you call a busy station, you can set your phone for auto camp-on. • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 081 to turn ON auto camp-on or 080 to turn it OFF.
Home Page HOLD RECALL • When your phone rings, lift the handset or press the ANS/RLS button—OR— press the SEND button to answer the recall. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. Transfer is used to send any calls to another extension in one of two ways.You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification.
Home Page TRANSFER TO VOICE MAIL This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this. To transfer a call directly to a voice mailbox: • • While on a call, press the VT button and dial the mailbox number. Hang up when dialing is completed.
Home Page Table of Contents ITP-5012L 2. From the LCD: STATION CALL PICKUP • • • Press the MENU button, scroll to the FORWARD icon, press ENTER. Scroll to the desired Forward Option. Press MENU button. Select MODIFY, enter the Station Number to forward to and press ENTER. To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone.
Home Page To Join a Non-Private Conversation: • Press the C.O. line button that he/she has indicated. OR Dial the C.O. line number that he/she has indicated. ITP-5012L DIALING FEATURES When someone has informed you that you can join a conversation: • Table of Contents SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Your system may be set for 950 system wide numbers.
Home Page are displayed. Using the direction button, highlight the desired number. Press ENTER and the system will automatically dial it for you. If you press ENTER without entering a name, all registered names will be displayed. 3. BY PHONE NUMBER: Searches for an entry by the phone number registered. Enter the phone number of the party you wish to call. Press ENTER and the number will be displayed from the PHONEBOOK.
Home Page LAST NUMBER REDIAL To redial the last telephone number you dialed, press the REDIAL button or dial 19. To redial the last telephone number you dialed, from the Main Fixed screen, press the LAST REDIAL button. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. 2. Redial does not apply to intercom calls.
Home Page PAGING AND MESSAGING • • • Table of Contents ITP-5012L Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. MAKING AN INTERNAL PAGE CALL PARK AND PAGE To make an announcement through the keyset speakers: When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging. The iDCS 500 offers two different methods: • • • • Lift the handset.
Home Page NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
Home Page CONVENIENCE FEATURES DO NOT DISTURB • While on-hook, press the DND button or dial 401. The DND button indicator will be lit steady to remind you of this mode. To cancel DND, press the DND button again or dial 400.The DND button indicator goes blank. You can make calls while in the DND mode. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button. 2.
Home Page From the LCD: • • • • • • • • Press MENU button. Scroll to E-DIARY option, press ENTER. Scroll to ALARM option and press ENTER—OR—you may dial 2 and immediately enter the option. Choose the desired ALARM NUMBER (1/2). Enter TIME via the dial pad in 24-hour format. Set RING TONE via the direction button (left/right). Each tone is heard. Set REPEAT DURATION via the direction button. Press ENTER when finished. • • • Table of Contents ITP-5012L “T”. Press 2 once to get “A.
Home Page CALLING THE DOOR PHONE/ ROOM MONITOR You may call the door phone and listen to what may be happening outside or in another room. • • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button.
Home Page • Pressing the EXEC DIVERT button, when the keyset is in idle status, will divert all calls after, to the Secretary station. Pressing the EXEC DIVERT button again, will cancel the divert function. GROUP LISTENING • Table of Contents ITP-5012L Press CANCEL to return to Main Config Menu—OR—press END to return to idle screen.
Home Page OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
Home Page Table of Contents ITP-5012L SELECT RING TONE SET ANSWER MODE (INTERCOM) Each keyset user can select any one of eight ring frequencies. You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions). • • • While on-hook, press TRANSFER and then dial 111. Dial 1–8 or press the UP and DOWN keys to hear each tone. When you hear the tone that you prefer, press TRANSFER to save it.
Home Page • • • Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. Scroll to AUTO HOLD, press ENTER to change option status. Press CANCEL to enter change and return to the Main Configuration Menu— OR—press END to return to idle screen. • • • Table of Contents ITP-5012L Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. Scroll to HOT KEYPAD, press ENTER to change option status.
Home Page Table of Contents From the LCD: • • • • CALLER ID REVIEW ALL • • Press MENU button. Scroll to CONFIGURATION option, press ENTER. Scroll to STATION ON/OFF and press ENTER—OR—you may dial 0 and immediately enter the option. Scroll to RING PREF, press ENTER to change option status. Press CANCEL to enter change and return to Main Configuration Menu— OR—press END to return to idle screen. AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer.
Home Page DISPLAY FEATURES DIRECTORY INFORMATION An 11 character directory name can be assigned to each extension number. Display keyset users can view the name of the called or calling station before answering. Each outside line can have an 11 character directory name. Incoming calls can be easily identified and answered with different greetings. Outside and internal calls ringing to a station group will display [CALL FOR xxx] where xxx is the station group number.
Home Page Table of Contents DISPLAY NUMBER DIALED VIEWING MESSAGE INDICATIONS Display keysets begin showing digits as they are dialed. They will stay in the display until the call duration timer comes on automatically or the TIMER button is pressed. If the call duration timer is not used, the number dialed will be displayed until the call is released, transferred or put on hold.
Table of Contents Home Page LCR WITH CLEAR STATION 201: LINDA received a call on line 702 When you are making outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. Talking on line 702 BACKSPACE WITH LCR If you misdial while using LCR, you can delete digits shown in the display by pressing the BACKSPACE soft key as many times as necessary.
Home Page CALLER ID SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display. Regardless of which one is selected, you can press the NND button to view the other pieces of Caller ID information. To select the type of Caller ID information you wish to view first. • • • • With the handset on-hook, press TRANSFER and then dial 119. Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.
Home Page • • Dial the trunk number. You may now answer the call by pressing the ANS button—OR—you may use NND to view more information about this call—OR—you can return to the idle condition by pressing IGNORE. NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
Home Page 3. DAILY PLANNER: See Alarm Reminder Programming Section. • 4. MEMO PAD: Self memo feature. Allows you to set text message notes. Up to 5 memos may be stored. • • • Add NEW MEMO: Type in memo on keypad, press ENTER. Press MENU button to change fonts or add characters. SEARCH displays all memos saved and REMOVE ALL deletes all memos. • Enter FIRST NUMBER, press SOFT KEY associated with the proper operation. Enter SECOND NUMBER and press ENTER to display answer.
Home Page 4. 5. 6. Handset : Sets handset receive volume level. (8 volume levels) Speaker: Sets station speaker volume level. (16 volume levels Broadcast: Voice Announce feature volume. (16 volume levels) CALL FORWARD Table of Contents ITP-5012L 9. DIAL MODE: Select dial type options. (enblock-requires SEND button to complete the call, or overlap - direct out dial) • • • Scroll to or dial 9, press ENTER. Scroll LEFT/RIGHT to select desired display option. Press ENTER, display confirms save.
Home Page MY PHONE Table of Contents ITP-5012L STATUS SCREEN OF THE LCD PANEL Used to personalize your keyset. 1. SELECT BG: Select LCD background scenery. (Calendar, Seasons) • • • Scroll to or dial 1, press ENTER. Scroll UP/DOWN to desired background. Press ENTER, saves selection and returns to My-Phone option screen. 2. MY NAME: Allows an 11character name to be assigned to the keyset. This information is sent to internal display keysets on incoming and outgoing calls.
Home Page SVMi-8/SVMi-16E This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi-8/SVMi-16E. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voice Mail is one of the Subscriber Services available.
ITP-5012L Table of Contents Home Page SVMi-8/SVMi-16E Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 5 6 7 8 Group Private Messages Group Fax Only Messages Group Voice Only Messages Group Email Only Messages Pause, Resume Menu Prompting 1 Listen Menu 1 11 3 Discard Mess
Home Page GETTING STARTED 0 Using your new SVMi-8/SVMi-16E Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: # • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7]. Change your access code (Password).
Home Page 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Table of Contents ITP-5012L b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Home Page Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 When Follow Me is activated, the transfer will be supervised and confirmed. This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber’s mailbox.
Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.
Home Page Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: ITP-5012L This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages Press [2] to set the schedule when you would like to be notified.
Home Page Table of Contents ITP-5012L PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Home Page Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
Home Page Table of Contents ITP-5012L PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. 00 _________________________ _________________________ Being Called 01 _________________________ _________________________ If your phone rings and you want to send the caller directly to your mailbox, simply press [#].
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page Table of Contents ITP-5021D ™ ITP-5021D User Guide 03/2004
Home Page Table of Contents ITP-5021D TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ................................................2–7 ........................................................8 ITP-5021D SETUP ..................................................................................9–15 OUTSIDE CALLS Making an Outside Call ..................................................
Home Page Table of Contents ITP-5021D DIALING FEATURES CUSTOMIZING YOUR KEYSET Speed Dialing ..................................................................................................................29 Programming Personal Speed Dial Numbers ..............................................29–30 One Touch Speed Dialing............................................................................................30 Last Number Redial ....................................................................
Home Page Table of Contents ITP-5021D SPECIAL APPLICATION MENU ..................................................61 Menu Options.........................................................................................................61–63 Outgoing Call Log ....................................................................................................61 Incoming Call Log ...................................................................................................61 Speed Dial...................
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets.The IP keyset incorporates buttons or “keys” that are used to access or activate the many features of your office phone system. The ITP-5021D keyset incorporates 21 programmable buttons. These 21 buttons are arranged in three rows of seven across the face of the keyset. Any of the system features or functions can be programmed to these buttons.
Home Page CONFERENCE BUTTON ITP-5021D The CONFERENCE button allows the user to set up a call with up to 5 parties (station or trunk). SEND BUTTON: If the station is programmed for Enblok Dial Mode, when dialing an outside telephone number or internal station number, you must press the SEND button to initiate the call. This button is also used when reviewing recently received or called numbers and answering incoming calls.
Home Page ITP-5021D Table of Contents ITP-5021D SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. LCD Panel Intercom Dial Tone—A steady tone that indicates you can begin dialing. Programmable Buttons (21) Soft Button DIAL TONE Scroll Button CONTINUOUS Status Indicator Ringback Tone—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy Tone—Indicates the station you dialed is busy.
Table of Contents Home Page ASSEMBLING YOUR KEYSET ITP-5021D ITP-5021D SETUP INITIALIZING THE ITP-5021D • Place the keyset face down on a flat surface. • Insert notched ends of the support bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down.
Home Page Table of Contents IP SETUP MENU MENU STRUCTURE To enter the IP SETUP MENU, press the MENU button as soon as the ITP-5021D phone is connected to the power supply. The IP SETUP MENU is configured as follows: When entering the IP setup menu, the LCD displays the following options: >1.Infomation 2.Network ITP-5021D 1. INFORMATION 1. 2. 3. 4. Version Network Load Option MAC Address 2. NETWORK Other items not shown on screen: 3.Load & Upgrade 5.Server 4.System 6.Exit 1. 2. 3. 4.
Home Page NAVIGATING THE MENUS Setting IP Manually When programming within various menu options, information can be entered via the dial pad keys using [0]-[9] and [ ] dial keys, as well as utilizing the navigation button assembly. • The button used for editing and their features are summarized below. Items not visible in the first screen: BUTTON Table of Contents If [1. Manual IP] is selected, press ENTER and this sub menu will be displayed on the LCD. ITP-5021D >1.Mode 2.IP 3.Netmask 4.
Home Page Table of Contents ITP-5021D Load and Upgrade Set/Modify Authentication Server Related Set/Modify The third item [3. Load & Upgrade] sets or modifies the IP phone’s software version. Use extreme caution when upgrading the keyset. The fifth item [5. Server] sets or modifies settings related to the authentication server. Select the [5. Server] item and move to the lower level. The screen below is displayed. Select the [3. Load & Upgrade] item and move to the lower level.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the END button.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or press the END button. NOTES: 1. If you have a DSS button assigned to an extension or station group, you may press this button instead of dialing the number. 2.
Home Page CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. Table of Contents ITP-5021D CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
Home Page • When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER button; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call. NOTE: Repeatedly pressing the TRANSFER button will toggle between the outside party and internal extension.
Home Page • Lift the handset or press the SEND or ANS/RLS button to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF button and receive conference tone. Make another call, either intercom or outside, press the CONF button and receive conference tone.
Home Page FORWARD BUSY/NO ANSWER • If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing.
Home Page PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB button (the PRB button will light steady red). Inform the other party that he/she may now join the conversation.
Home Page • • • • • • • The A button is not used. The B button inserts a flash. The C button inserts a pause. The D button is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E button is used to hide digits. Display keyset users may want to hide some speed dial numbers so that they will not show in the display.
Home Page • When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature.
Home Page MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) button or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER button before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP button for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. • • • ITP-5021D You will receive three short rings repeated.
Home Page Table of Contents ITP-5021D GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing). • • • Press the LISTEN button to turn on the speaker.
Home Page OHVA BLOCK Your keyset can be programmed with an OHVA Block (BLOCK) button. Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking. OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) button. Pressing this button while receiving an OHVA call will disconnect the voice announcing party and return you to your original call.
Home Page SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
Home Page Table of Contents ITP-5021D AUTO ANSWER CO CALLS ENBLOCK DIALING This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE).
Home Page DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these buttons has the same effect as pressing a programmable button. These buttons are called soft keys as their functions are not fixed.They change to present you with the best options for that call condition.The use of soft keys allows the programmable buttons to be used for more DSS and speed dial buttons.
Home Page Table of Contents CALL PROGRESS DISPLAYS VIEWING MESSAGE INDICATIONS During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable. Displays like [CALL FROM 203], [TRANSFER TO 202], [701: RINGING], [TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call for 501], [message frm 204] and [FWD ALL to 204] keep you informed of what is happening and where you are.
Home Page Table of Contents ITP-5021D DIAL 7 P Q R S 7 MANAGING KEY ASSIGNMENTS DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. DIAL : = [ ] NOTES: 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #.
Table of Contents Home Page TEXT MESSAGING Press TRANSFER This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.The other station can view this message and take the appropriate action or respond back with another text message. You must be permitted to use the Text Messaging feature.
Home Page CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
Home Page Table of Contents ITP-5021D VIEWING THE NEXT CALLER ID CALL INQUIRE CALLER ID PARK/HOLD INFO In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT button to display the Caller ID information associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection.
Home Page • • If you have entries in your review list, the most recent call will be shown first. You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins. Please see your system administrator to determine the number of bins assigned to your keyset. 2.
Home Page OR • Press END to exit programming. 2. 3. 4. 5. 0. 3. SPEED DIAL: Allows you to search through Station and System Speed Dial Numbers. You may dial the number directly from the displayed status. • • • Scroll or dial option number 3. Speed Dial. Press ENTER. Scroll to option or dial desired option. 1. Personal Speed 2. System Speed • Press ENTER. OR • Scroll to the desired number and press the SEND button to automatically dial the number. OR • Press CANCEL to return to main menu.
Home Page SVMi-8/SVMi-16E This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi-8/SVMi-16E. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voice Mail is one of the Subscriber Services available.
ITP-5021D Table of Contents Home Page SVMi-8/SVMi-16E Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting 1 Listen Menu 1 P
Home Page GETTING STARTED 0 Using your new SVMi-8/SVMi-16E Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: # • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7]. Change your access code (Password).
Home Page 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Table of Contents ITP-5021D b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Home Page Follow Me Allows the subscriber to enter an alternate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number. This is useful if you are frequently traveling or changing the number where you can be reached. When Follow Me is activated, the transfer will be supervised and confirmed.
Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.
Home Page Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: ITP-5021D This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 Auto Play New Messages Press [2] to set the schedule when you would like to be notified.
Home Page Table of Contents ITP-5021D PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Home Page Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
Home Page Table of Contents ITP-5021D PERSONAL SPEED DIAL NUMBERS SHORTCUTS Calling CODE NAME TELEPHONE NUMBER Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. 00 _________________________ _________________________ Being Called 01 _________________________ _________________________ If your phone rings and you want to send the caller directly to your mailbox, simply press [#].
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________
Home Page Home Page Table of Contents Table of Contents iDCS Keyset TABLE OF CONTENTS iDCS Keyset ABOUT THIS BOOK iDCS KEYSET USER GUIDE ....................................................................................1 THINGS YOU SHOULD KNOW ASSEMBLING YOUR KEYSET ..............................................2–10 ......................................................11 ADDING AN iDCS 14B KEY STRIP ........................................
Home Page Table of Contents iDCS Keyset Forwarding Calls......................................................................................................23–25 Call Pickup ........................................................................................................................25 My Group Pickup............................................................................................................25 Privacy Release.....................................................................
Home Page Table of Contents iDCS Keyset Text Messaging ......................................................................................................51–52 Caller ID .....................................................................................................................53–57 ANI .............................................................................................................................54–57 CLI ..........................................................................
Home Page THINGS YOU SHOULD KNOW Some simple rules to remember: iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset.
Table of Contents Home Page FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. iDCS Keyset iDCS 28D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SYSTEM TONES The system provides several tones to assist you.
Table of Contents Home Page iDCS 18D KEYSET iDCS Keyset iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays.
Home Page iDCS 64B AOM 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 62 iDCS Keyset iDCS 14B STRIP 1 61 Table of Contents 63 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
Home Page KEYSET DAUGHTER MODULES iDCS Keyset ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. Table of Contents • Place the keyset face down on a flat surface.
Home Page ADDING AN iDCS 14 BUTTON KEY STRIP • • • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset. Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1. If you have a DSS key assigned to an extension or station group, you may press this key instead of dialing the number. 2.
Home Page CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. Table of Contents iDCS Keyset CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
Home Page • If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER key; you will receive transfer dial tone.Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call.
Home Page • Lift the handset or press the ANS/RLS key to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone. Make another call, either intercom or outside, press the CONF key and receive conference tone.
Home Page FORWARD BUSY/NO ANSWER • If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: • • Dial 604. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
Home Page PRIVACY RELEASE This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O. line and you wish to have other internal parties (or up to three) join the conversation. • Press the PRB key (the PRB key will light steady red). Inform the other party that he/she may now join the conversation.
Home Page For the purposes of programming speed dial numbers, the programmable keys are known as A, B, C, D, E and F and are defined below. • • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause. The D key is used for pulse to tone conversion. If your system uses rotary (or pulse) dialing C.O. lines, pressing D while entering a speed dial number causes all subsequent digits to be sent as DTMF tones. The E key is used to hide digits.
Home Page • When the called party answers, lift the handset or press the flashing SPEAKER to begin speaking. NOTES: 1. If you make another call, auto-redial is canceled. 2. To cancel a retry, lift and replace the handset. PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. MEMO REDIALING When you are calling directory information, you can store the number you are given using the SAVE feature.
Home Page MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRANSFER. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page • Your MESSAGE light will turn off when all messages have been returned. NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. 3. If a message has been left at your keyset by a keyset in Auto Answer, you must manually cancel the message after it has been returned.
Home Page Table of Contents ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC. When you are programmed to receive calls from a door phone: • • Press the EP key for that station on your keyset and the call is automatically moved to your keyset. The single line extension on your modem will be disconnected. • • • iDCS Keyset You will receive three short rings repeated.
Home Page Table of Contents iDCS Keyset GROUP LISTENING MANUAL SIGNALLING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: Use this feature when you want to send a brief 500ms ring burst to another station, regardless of the status of your phone (on-hook, off-hook, handsfree, DND, or ringing). • • • Press the LISTEN key to turn on the speaker.
Home Page the conversation through the AOM may possibly be heard by the caller on the keyset. When you receive an executive OHVA through your AOM: • • • Reply by speaking in the direction of the microphone in the AOM unit. Adjust the volume with the VOLUME keys on the AOM unit. Press the SPK key on the AOM to disconnect the announcing party. NOTES: 1. Executive off-hook voice announce can only be accomplished when an AOM is attached to your phone. 2.
Home Page SET ANSWER MODE (INTERCOM) You can receive internal calls in one of three modes (see Answering Intercom Calls under Intercom Calls for descriptions): • • • While on-hook, press TRANSFER and then dial 103. Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce. Press TRANSFER to store your selection.
Home Page AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer. When a CO call arrives at your station and this option set for ON your phone will sound two beeps, the same as when a screened transfer is completed, and you will be connected to the CO call. In order for this option to work the station must also be programmed for auto answer (see SET ANSWER MODE). • • • While on hook, press TRANSFER and then dial 110.
Home Page Table of Contents iDCS Keyset CALL LOG CALL PROGRESS DISPLAYS This system can log both incoming and outgoing calls placed from or to your telephone. You must have a LOG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. During everyday call handling, your keyset display will provide information that is helpful and in some cases invaluable.
Home Page Table of Contents iDCS Keyset VIEWING MESSAGE INDICATIONS DIAL 8 T U V Q 8 You can view all of your message indications before you return them: DIAL 9 W X Y Z 9 • • • DIAL : = [ ] • With the handset on-hook, press the MESSAGE key with the red flashing light. The first station that left a message indication will be displayed. Press the UP and DOWN arrows to scroll through the stations that left message indications.
Home Page MANAGING KEY ASSIGNMENTS You can view your key assignments and add extenders to some of your programmable keys for easy one touch operation of frequently used features. • • • • While on-hook, press TRANSFER and then dial 107. Use the VOLUME keys to scroll through all of your programmable keys OR Press the programmable key to which you want to add the extender. When you reach a key listed below, dial the corresponding extender. Press TRANSFER to store and exit programming.
Home Page STATION 201: LINDA received a call on line 702 STATION 205: JOHN is talking on line 701 Table of Contents iDCS Keyset CALLER ID Talking on line 702 702: CONF 01:15 MUTE PAGE 701: 05:25 Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone.
Home Page NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the iDCS system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE:The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.
Home Page INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call.This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key. Dial the trunk number.
Home Page iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 button module allows for greater call status and faster call processing.
iDCS Keyset Table of Contents Home Page SVMi-8/SVMi-16E Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting 1 Listen Menu 1
Home Page Table of Contents iDCS Keyset ACCESSING YOUR MAILBOX GETTING STARTED [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] Using your new SVMi-8/SVMi-16E Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • • • Dial the SVMi-8/SVMi-16E access number or press the key assigned to ring SVMi-8/SVMi-16E [VMMSG].
Home Page 0 PLAY MENU OPTIONS 99 PERSONAL SERVICES 0 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message. This will allow you to leave a message in the mailbox of the sender (if the sender has a mailbox on this system). 5 55 Play options.
Home Page b) Record your message at the tone.
Home Page then play your primary, No Answer greeting during the day (when you are available) and will NOT ring your extension but simply play your Night greeting during the night (when you are not available). Note: This does NOT use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’s Availability Schedule. 8 2 # Play Access Coverage This feature is useful for finding out how you current access settings are set.
Home Page 6 Edit Personal Greetings Setting Up Message Alert: ■ From the Subscriber Services Menu press [6] for Mailbox Administration. Select a greeting number to edit and follow the instructions to record your greeting. When you are done recording your greeting, you will be able to listen to the greeting you recorded, save the greeting you recorded and return to the previous menu, record the greeting again, or exit without saving the greeting. ■ Press [1] for Message Alert.
Home Page This useful feature will allow you to cancel any messages that have NOT yet been picked up by the recipient. 5 6 Auto Play New Messages Table of Contents iDCS Keyset # PERSONAL SERVICES If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: The Personal Administration Menu is used to set your password and record your name.
Home Page This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. 2 Setting your Password ■ From the Subscriber Services Menu press [#][7][1]. ■ The current password will be played and you will have the chance to change it. Recording your Name Use this option to record your name. Your recorded name is played in several different situations.
Home Page AME Password SHORTCUTS If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left. This will prevent unauthorized people from listening to messages being left for you. Calling If the password option is turned on, while a message is being left, press the flashing AME indicator and enter your station password (not your SVMi-8/SVMi-16E password). You will then hear the message being left.
Home Page PERSONAL SPEED DIAL NUMBERS Table of Contents iDCS Keyset PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03
Home Page Table of Contents DCS Keyset DCS KEYSET USER GUIDE iDCS 500 Release 2 / OfficeServ™ March 2004 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant.
Home Page TABLE OF CONTENTS ABOUT THIS BOOK ....................................................................................1 THINGS YOU SHOULD KNOW ................................................2–9 OUTSIDE CALLS Making an Outside Call ................................................................................................10 Answering an Outside Call..........................................................................................10 Universal Answer ...............................
Home Page Table of Contents DCS Keyset CUSTOMIZING YOUR KEYSET ADD-ON MODULE AME PASSWORD ............................................................................................................40 Auto Camp-On ................................................................................................................40 Select Ring Tone ............................................................................................................40 Change Your Passcode .............................
Home Page Table of Contents DCS Keyset ABOUT THIS BOOK Your keyset is the most visible part of the iDCS 500 / OfficeServ Digital Communications System. No matter what model keyset you are using, with or without a display, telephone calls are handled in the same way. The LCD 12B and LCD 24B keysets have a few additional conveniences that are not available to STD 24B, Basic 12B and 7B keyset users. These are noted throughout this guide.
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Table of Contents Home Page SYSTEM TONES LCD 24B KEYSET LAYOUT The system provides several tones to assist you. Some of these tones are already familiar to you. LABELING PROGRAMMABLE KEYS Intercom Dial Tone—A steady tone that indicates you can begin dialing. DIAL TONE DCS Keyset Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover.
Home Page Table of Contents DCS Keyset LCD 12B KEYSET LAYOUT STD 24B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip.
Table of Contents Home Page DCS Keyset BASIC 12B KEYSET LAYOUT 7B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip. Replace the strip and cover. Insert the end of a paper clip into the notch of the clear cover. Push the cover sideways. Lift the cover and remove the designation strip. Label the designation strip.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—to use the speakerphone, press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPK or the MONITOR key if you are using a 7B phone, receive intercom dial tone and dial a line access code. Dial the telephone number.
Home Page CANCELLING CALLBACK A callback will be canceled if not answered within 30 seconds. If you have set a callback, your CBK key will light. Your phone may have a maximum of five callbacks to lines and/or stations set at a time. To cancel a callback: • • Press the CBK key or dial 44. You will hear confirmation tone. While you are listening to confirmation tone, press the HOLD key.This will cancel the oldest set callback.
Home Page Table of Contents DCS Keyset AUTO ANSWER MODE 2. If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. AUTO CAMP-ON • • Your microphone and speaker are turned on and you can speak handsfree. For privacy, use the handset. If you are using a 7B phone you must pick up the handset to speak to the calling party.
Home Page CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets. To take the caller off hold, press that key and the green flashing light will go steady green again. Resume the conversation. NOTE: While on a call, pressing a line key, route key or flashing CALL button will automatically put your first call on hold and connect you to the new call.
Home Page Table of Contents DCS Keyset TRANSFERRING CALLS TRANSFER TO VOICE MAIL Transfer is used to send any call to another extension in one of two ways. You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification. This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT key to accomplish this.
Home Page NOTE: To leave the conference, hang up. Control is passed to the next internal station. If there are no internal stations and you wish to leave outside lines connected together in a trunk to trunk conference, press the CONF key plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number. When they hang up, the lines will release automatically. Press CONF to rejoin a trunk to trunk conference.
Home Page If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • • Dial 606 plus the desired extension number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press SPK before you begin dialing. FORWARD DND Table of Contents DCS Keyset STATION CALL PICKUP To pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone.
Home Page After the other party (or parties) has joined the conversation and you wish to return privacy to the line so that no one else can join the conversation, press the PRB key a second time, the PRB key LED will be off. To Join a Non-Private Conversation When someone has informed you that you can join a conversation: • • Press the C.O. line key that he/she has indicated. OR Dial the C.O. line number that he/she has indicated.
Home Page 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT 24 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT Table of Contents DCS Keyset LAST NUMBER REDIAL To redial the last telephone number you dialed, press the LNR key or dial 19. NOTES: A B C D E F A B C D E F For the purposes of programming speed dial numbers, the programmable keys in the bottom row are known as A, B, C, D, E and F and are defined below. • • • • • • • The A key is not used. The B key inserts a flash. The C key inserts a pause.
Home Page AUTOMATIC REDIAL/RETRY When you are making an outside call and you receive a busy signal, the system can automatically redial the number for you. It will automatically redial at a pre-programmed interval for up to 15 attempts. • • • When you hear a busy signal, press the RETRY button. The system will reserve the line and automatically redial the same number for you. You will hear the call being made through the keyset speaker. The microphone is muted.
Home Page MEET ME PAGE • • • • • • • Lift the handset. Press the Meet Me Page (MMPG) key or dial 54. Dial the desired zone number. After the attention tone, instruct the paged person to dial 56. Press WAIT or TRSF. Remain off-hook until the person dials 56 from any phone. The paged person will be automatically connected with you. CALL PARK AND PAGE When you have an outside call for someone who is not at his/her desk, you can park the call prior to paging.
Home Page RETURNING MESSAGES • • • Press the MSG key or dial 43. The first station that left a message will be called automatically. If that station does not answer, your MSG light will stay on. Repeat until all messages have been returned in the order received. Your MSG light will turn off when all messages have been returned. NOTES: 1. Display keyset users can view message indications and return them in any order. See Viewing Message Indications under Display Features. 2.
Home Page Table of Contents DCS Keyset You can set the level of background music by using the VOL keys while listening to the music. This does not affect the speakerphone level. NOTE: Display keysets can show a reminder message. See Alarm Reminder Messages under Display Features. ESTABLISHED CALL PICKUP ANSWERING THE DOOR PHONE To pick up an established call in progress at a single line extension connected to a computer modem on your PC.
Home Page GROUP LISTENING When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • Press the LISTEN key to turn on the speaker. The microphone is not in use, so the distant party does not hear other parties present in your office. • Press LISTEN again to turn the speaker off and resume private conversation. • Repeat if necessary.
Home Page When you receive an off-hook voice announcement, if you are using the handset, you will hear the announcement over the handset receiver. If you are using the speakerphone, you will hear the announcement over the keyset speaker. In both cases, you can continue to speak to the original party. • • Press the flashing CALL button on your keyset.This will place the original party on hold and allow you to talk to the announcing party.
Home Page CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is an SVM card installed in the system and your keyset has a programmed AME key. • • • With the handset on-hook, press TRSF and then dial 110. Dial 101 to turn on AME PASSWORD or 100 to turn it off.
Home Page Table of Contents DCS Keyset Your keyset may be equipped with a Headset mode key. If it is so equipped pressing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this. Pressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out. • • HOT KEYPAD This option allows you to view the name associated with a speed dial number as it is dialed.
Home Page DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys and access codes. Pressing one of these keys has the same effect as pressing a programmable key. These keys are called soft keys as their functions are not fixed. They change to present you with the best options for that call condition.The use of soft keys allows the programmable keys to be used for more DSS and speed dial keys.
Home Page formed of what is happening and where you are. In some conditions you are prompted to take an action and in other cases you receive directory information. DISPLAY NUMBER DIALED Table of Contents DCS Keyset VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them: • • • With the handset on-hook, press the MSG key with the red flashing light. The first station that left a message indication will be displayed.
Home Page DIAL 9 W X Y ( DIAL : = [ ] 9 • • • • • • Press TRSF and then dial 112. Dial alarm number 1, 2 or 3. Press the HOLD key. Press the TRSF key. PERSONAL SPEED DIAL NAMES Each personal speed dial number can have an 11 character name assigned to it. This name is used to select the speed dial bin when you are dialing by directory. • • • • • Press TRSF and then dial 106. Dial the speed dial bin number 00–49. Write your message using the procedure described in Alarm Reminder Messages.
Home Page DCS Keyset Table of Contents TEXT MESSAGING At all times after step 1 you can talk and listen to your caller while repeating steps 2. This feature allows two digital keyset users to respond to each other with preprogrammed text messages. After receiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message while continuing to talk and listen to your outside party.
Home Page WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone. There are two types of Caller ID; the first delivers the calling party’s telephone number only and the second (sometimes referred to as “Deluxe” Caller ID) delivers both the calling party’s telephone number and name as listed in the telephone directory.
Home Page • • Dial 0 for if you do not wish to view CID information, 1 to view the NUMBER first or 2 to view the NAME first. Press TRSF to store your selection. Table of Contents DCS Keyset NOTE: Your telephone system must have LCR correctly programmed to redial the saved number. If LCR is not being used on your system, you will not be allowed to STORE CID numbers.
Home Page • • • Press the REVIEW key, OR Press the CID key and then press the REVIEW soft key. If you have entries in your review list, the most recent call will be shown first. You can now CLEAR this entry, OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press STORE to save this number in a personal speed dial bin. NOTES: 1. Each keyset defaults with ten review bins.
Home Page SVMi-8/SVMi-16E This section describes how to setup and use the various features available to a Subscriber. A Subscriber is a person that has been authorized access to the various features and services available in the SVMi-8/SVMi-16E. Please review this section carefully before you use your Authorized Features and Services, known as Subscriber Services. Voice Mail is one of the Subscriber Services available.
DCS Keyset Table of Contents Home Page SVMi-8/SVMi-16E Subscriber Services Menu SVMi-8 Subscriber Services Services Menu Calais Executary Menu Group New Messages Group Saved Messages 11 33 Listen to New Review Saved Messages Messages Group Messages Menu 1 Group Urgent Messages 2 Group Callback Requests 3 Group Reminders 4 Group Private Messages 5 Group Fax Only Messages 6 Group Voice Only Messages 7 Group Email Only Messages 8 9 # 0 * Pause, Resume Menu Prompting 1 Listen Menu 1
Home Page GETTING STARTED 0 Using your new SVMi-8/SVMi-16E Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: # • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7]. Change your access code (Password).
Home Page 99 Change playback speed of the recording. There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 Table of Contents DCS Keyset b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Play options. Pressing this key will play all the menu options available to you from this point.
Home Page Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber. They are: 1 When Follow Me is activated, the transfer will be supervised and confirmed. This means that if the call is not answered or if rejected by the Subscriber at the designated location it will be recalled to the Subscriber’s mailbox.
Home Page Example:“Hi this is John Smith. I'm sorry I am not available to answer your call. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 2 6 This option is available only if the Administrator has assigned you the 'Busy Greeting' feature.
Home Page From the Subscriber Services Menu press [6] for Mailbox Administration. ■ Press [1] for Message Alert. ■ There are 4 options available to you: 5 Auto Play New Messages Press [2] to set the schedule when you would like to be notified. If this option is enabled, after you enter your password correctly any new messages will immediately begin to play.To enable (or if already enabled toggle and disable) this feature: Press [3] to be notified on urgent messages only.
Home Page Table of Contents DCS Keyset PERSONAL ADMINISTRATION SETTINGS # PERSONAL SERVICES This menu allows you to make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. You probably will not need to change them after that. The Personal Administration Menu is used to set your password and record your name. Many of these features must be allowed by the System Administrator.
Home Page Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted. This feature can be toggled on/off at anytime. Also if it is off you will be prompted within each subscriber menu to press zero for more options. This enables you to still be able to find out what to do if you were to get lost and extended prompting was disabled. KEYSET USER FEATURES The following options are available if you have a display keyset.
Home Page Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. Being Called If your phone rings and you want to send the caller directly to your mailbox, simply press [#]. Direct Messaging [#] + DSS To make it easy to leave messages for others in your office without having to dial their extension number first, keyset users may simply dial [#] plus a mailbox (extension) number and leave a message directly.
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page Home Page Table of Contents Table of Contents STD Telephone TABLE OF CONTENTS STD Telephone ABOUT THIS BOOK STANDARD TELEPHONE USER GUIDE iDCS 500 Release 2/OfficeServ™ System ................................................................................1 THINGS YOU SHOULD KNOW ..........................................2–3 OUTSIDE CALLS Making an Outside Call......................................................................................4 Answering an Outside Call ............
Home Page Table of Contents STD Telephone DIALING FEATURES Speed Dialing......................................................................................................13 Programming Personal Speed Dial Numbers ........................................13 Last Number Redial ..........................................................................................13 Save Number with Redial ..............................................................................13 Pulse to Tone Changeover........
Home Page THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide the iDCS system with dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the telephone company, dial an access code, usually the digit “9.” To call another station in your system, simply dial its extension number. See your system directory list for other access codes and extension numbers. HOOKFLASH Throughout this guide, you will see references to “hookflash.
Home Page OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • • Lift the handset and receive internal dial tone. Dial a C.O. line or line group access code. Receive outside dial tone and then dial the telephone number. Finish the call by replacing the handset. If your system is programmed to require an authorization code before making a call: • • Dial 4 and a valid code. You will hear confirmation tone, followed by dial tone. Select a C.O. line.
Home Page INTERCOM CALLS CALLING OTHER STATIONS • • • • • • Table of Contents STD Telephone CALLING YOUR SYSTEM OPERATOR • • Lift the handset and dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. Lift the handset. Dial the extension number or group number. Wait for the party to answer. If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer.
Home Page CALL PROCESSING HOLDING CALLS • • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation. NOTE: A standard telephone can put only one call on hold at a time.
Home Page Table of Contents CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is camped-on to you: To forward all of your calls to another station: • • • • • • You will receive camp-on tone indicating another call is waiting. Hookflash and then dial 11 to put the first call on hold. Hang up and the waiting call will ring. Lift the handset to answer. Complete this call by transferring it or hanging up.
Home Page FORWARD FOLLOW ME When you want all calls to your extension forwarded to the extension where you are now: • • Dial 606 plus your extension number. Receive confirmation tone and hang up. If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • • Dial 606 plus the desired extension number. Receive confirmation tone and hang up. To cancel Forward Follow Me, lift the handset and dial 600—OR—dial another forward code, e.g., 601.
Home Page PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. Table of Contents STD Telephone PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • Lift the handset. Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all internal zones. After the brief attention tone, make the announcement.
Home Page Table of Contents STD Telephone RETRIEVING A PARKED CALL CANCELING A MESSAGE To retrieve a call that has been parked for you: You can cancel a message indication that you have left at another station. • • Lift the handset. Dial 10 plus the station number that was announced. You will be connected to the parked call. SETTING A MESSAGE INDICATION When you are calling another station and no one answers or you receive a busy signal, you can set a message indication at that station.
Home Page CONVENIENCE FEATURES DO NOT DISTURB Use Do Not Disturb (DND) when you want to block calls to your keyset. • • Lift the handset and then dial 401. To cancel DND, lift the handset and then dial 400. You are able to make calls while in the DND mode. ANSWERING THE DOOR PHONE When your station is programmed to receive calls from the door phone: • • • You will receive three short rings repeatedly. Lift the handset and you will be connected to the door phone.
Home Page • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 2. Listen for system dial tone and replace handset. Your station is now locked from making both internal and outgoing calls. To unlock your phone: • • Lift handset to go offhook and dial 15100 plus your station passcode (default 1234) then dial 0. Listen for system dial tone and replace handset. Your station is now unlocked.
Home Page PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ ______
Home Page Table of Contents System Admin SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE iDCS 500 Release 2/OfficeServ™ System March 2004 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
Home Page TABLE OF CONTENTS ABOUT THIS BOOK .................................................................................... 1 SPECIAL FEATURES System Ring Plans .......................................................................................................... 2 Manual Ring Plan Change ............................................................................................ 2 Temporary Ring Plan Override ....................................................................................
Home Page Table of Contents System Admin ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know.The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
Home Page SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
Home Page WARNING Barge-in without tone may violate state or federal laws concerning the right to privacy. Samsung Telecommunications America is in no way responsible for the possible misuse of this feature. WALKING CLASS OF SERVICE You can change a restricted station’s class of service to the same class as your station, allowing you to make calls or use features that would otherwise be restricted from that station. • • • • • Lift the handset or press the SPK or the MONITOR key.
Home Page access to your system. The iDCS security feature counts the number of sequential incorrect passcode attempts. If a certain number is reached, DISA is disabled and the system sends an alarm to designated display stations.The number of passcode attempts and the disable duration are both programmable. In addition, the iDCS system will print an SMDR record (a customer-provided printer is required) each time an incorrect passcode is entered.
Home Page INCOMING Table of Contents System Admin CALLER ID SPECIAL FEATURES Station users in the other system can access the tie line and make intercom calls to stations in your system. Answer tie line calls ringing at your station as you would any other outside call.They can be put on hold, transferred and conferenced in the same manner as are other outside calls. IN AND OUT ON TIE LINE NOTE: The Caller ID features below require optional software and/or hardware.
Home Page Table of Contents System Admin CALLER ID SPECIAL FEATURES INVESTIGATE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation.
Home Page Table of Contents System Admin SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company. • • • • • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. Dial the four digit passcode. The display shows [ENABLE CUS. PROG.
Home Page CHANGING FEATURE PASSCODE You can change individual feature passcodes. This program is used to change the passcodes for several features. These features are the following: RING PLAN SERVICE, DISA ALARM, ALARM CLEAR, and AA RECORD. Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Select the extension number. HOLD - Press to reset the passcode to default settings. Open customer programming and follow the instructions below.
Table of Contents Home Page 2. Dial the station number OR use the UP and DOWN keys to scroll through the keyset numbers and press the right soft key to move the cursor right [205] PASSCODE PASSCODE:4444 3. Press HOLD to reset the passcode [205] PASSCODE PASSCODE : 1234 System Admin 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program NOTE: Directory information is always 11 characters.
Home Page Table of Contents System Admin PROGRAM TRUNK NAMES iDCS KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R & 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL 4 : = [ ] 4 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2.
Home Page System Admin Table of Contents PROGRAM STATION GROUP NAMES PROGRAM SYSTEM SPEED DIAL NUMBERS This program is used to assign a character name or identification for each station group. You may assign a name 11 characters long. The system list starts with 200 numbers and can be increased in blocks of ten. The system may have either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decrease the system list.
Home Page Table of Contents System Admin PROGRAM SYSTEM SPEED DIAL NAMES iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT F VOLUME Transfer A C E B D F Speaker Transfer Speaker This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature.You may assign a name 11 characters long.
Home Page 8D KEYSET PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49 or 000–049. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten (up to a maximum of fifty numbers).
Home Page Table of Contents System Admin 6. Press the F key to access Program Station Speed Dial Names OR press TRSF to save and exit programming OR press SPK to save and advance to the next program 4. Dial the speed dial location (e.g., 05) OR use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor OR press the left soft key to return to step 2 above [205] SPEED NAME 01:_ DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED 5.
Home Page 2. Dial in the message number (e.g., 11) OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor PGM.MESSAGE (16) EMPTY MESSAGE 3. Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above PGM.MESSAGE (16) IN THE SHOWROOM 4.
Home Page Table of Contents MANAGING KEY ASSIGNMENTS PROGRAM KEYS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four.
Home Page Table of Contents System Admin PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accommodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries.
Home Page 2. Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and press the right soft key OR press ANS/RLS to select all stations and press the right soft key [205] NO ANS FWD 010 SEC OR [ALL] NO ANS FWD 010 SEC 3. Press UP or DOWN key to select the station timer and press the right soft key [205] DTMF DUR. 0100 MS→ 4. Enter the new value via the dial pad, e.g., 0300 and the system will return to step 2 [205] DTMF DUR. 0100 MS→0300 5.
Home Page Table of Contents System Admin HOLIDAY CUSTOMER SET RELOCATION This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged.
35 NO YES YES NO NO NO System Admin SYSTEM MAINTENANCE ALARMS The iDCS 500 Release 2 system (with a LAN board installed) provide a feature that self-checks for any failures. If a failure does occur in the iDCS software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber.
Home Page Home Page Table of Contents Table of Contents AAUCD TABLE OF CONTENTS AAUCD OVERVIEW AUTO ATTENDANT AND UNIFORM CALL DISTRIBUTION ADMINISTRATION GUIDE ......................................................1 AUTO ATTENDANT Recording Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Playing Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Home Page Table of Contents AAUCD OVERVIEW Your iDCS 500 telephone system is equipped with an integrated option package to enhance call processing. The improved feature support is in the form of Auto Attendant and Uniform Call Distribution. One or both may be activated in your system.
Home Page AUTO ATTENDANT z z z The auto attendant will answer and process incoming calls without human intervention. The caller is answered and hears a message prompting him/her to dial numbers to reach extensions in the phone system or follow other options provided by the AA card.
Home Page z Manually changing an Auto Attendant greeting to an alternate greeting will flash the RTO and/or RP button to indicate that the alternate greeting is set. The system will continue in the selected ring plan until manually changed.The auto ring plan service will be suspended during this time. Table of Contents AAUCD UNIFORM CALL DISTRIBUTION UCD is used to distribute calls to a group of agents. If the group members are all busy, UCD controls queue patterns and information messages.
Home Page z Your SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition (time or number of calls) and an audible alarm will sound. Table of Contents AAUCD Press the UP key.You will be presented with the following display. It shows you the number of C.O. calls that rang in when all members of the group were busy. It is possible for this total to represent more than one day’s calls if the AUTO CLEAR option is not turned on. NOTES: 1.
Home Page Press the UP key.You will be presented with the following display. It shows you the first station in the UCD group, its associated directory name and the status of that station (in group, out of group or in DND). AAUCD Clearing Stored Data Select the CLEAR option. You will be presented with two options—MANUAL and AUTO. 212: FRED SMITH status: IN NOTE: Press the key directly below the word IN or OUT to change the status of the station to the opposite condition. DND cannot be changed here.
Home Page Table of Contents AAUCD CALL STATISTICS Total Calls Received The following is a description of statistics that can be viewed by a UCD Supervisor. The total number of times that calls were sent to the UCD group number. (This does not include calls sent to a station number that happens to be in a UCD group, the call must be sent to the group number 530 - 549). Calls in Queue Now How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report.
Home Page Table of Contents AAUCD Longest Queue Time Now Average Ring Time This shows the longest call currently in queue.The queue time is calculated as follows: This is an average of all the ring times for the agent. Ring times are previously explained. Queue time begins when a caller starts to hear the first UCD message. Queue time ends when a caller is either: CALL STATUS (CS) z z z Answered by an agent. System gets disconnect from C.O. or Caller is transferred to final destination.
Home Page Enter ID code via keypad (e.g. 1234) and press RIGHT soft key to move cursor. AGENT PIN (005) ID:1234 :GRP: Enter group number 501 to 519 (e.g., 505) or press UP or DOWN key to select group or press the ANS/RLS to select all UCD groups and press RIGHT soft key.