User manual

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4. Troubleshooting
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:
• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 27).
• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media (see "Print media specifications" on page 69).
• Perforated or embossed paper does not separate easily. Flex the sheets back and forth to loosen them, and fan them. Feed single paper from tray if there are
multi-feeds or paper jams.
• Grain refers to the alignment of the paper fibers in a sheet of paper. Grain long paper is recommended.
• Do not use rough-edged paper.