User manual

4. Troubleshooting

Tips for avoiding paper jams

By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:

• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 39).

• Do not remove paper from the tray while your machine is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix papers in a tray.

• Use only recommended print media (see "Print media specifications" on page 113).

• Perforated or embossed paper does not separate easily. Flex the sheets back and forth to loosen them, and fan them.

Feed single paper from tray if there are multi-feeds or paper jams.

• Grain refers to the alignment of the paper fibers in a sheet of paper. Grain long paper is recommended.

• Do not use rough-edged paper.