User Manual (ver.1.0)

Operating system problems
277
6. Troubleshooting
4
Common Linux problems
Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.
Condition Suggested solutions
There is no xsane nor simple-
scan application on my Linux
machine.
• For some Linux distributions, there might be no default scan application. To use scan features, install one of scan applications using
download center supplied by O/S (ex. Ubuntu Software Center for Ubuntu, Install/Remove Software for openSUSE, Software
for Fedora).
Scanner can not be found via
network.
For some Linux distributions, strong firewall is enabled and it may block our installer from opening necessary port for searching
network devices. In such case, open snmp port - 22161 manually or disable the firewall temporarily while using the device.
Printing with more than two
copies does not work.
The problem occurs on Ubuntu 12.04 due to problem in standard CUPS filter 'pdftops' (actual output point it out exactly) and it has
been fixed already. Updating 'cups-filters' package from version 1.0.17 to version 1.0.18 fixes the problem ('pdftops' is a part of 'cups-
filters' package).
Printing PDF files does not
work.
The problem occurs on openSUSE 12.3 and it has some problem in standard CUPS filter 'pdftops' that may affect certain PDF
documents (it seems this issue relates somehow to fonts used in PDF). Due to this problem, incorrect Postscript is generated and
device fails to print it. We are waiting for the patch.
Unchecking collate option in
Print dialog does not work.
For some distributions, GNOME Print Dialog has an issue handling collate option. As workaround, set the default value of collate option
to 'False' using system's Printing utility(execute "system-config-printer" in Terminal program).
Printing always works with
duplex.
This duplex issue was in Ubuntu 9.10 cups package and was already fixed in security updates for this package, starting from cups
version 1.4.1-5ubuntu2.2.