User's Manual

32 General Terms and Conditions of Service effective 8-1-13
eective 8-1-13 General Terms and Conditions of Service 33
detailed plan or other information we provide
or refer you to during the sales transaction
(also available at virginmobileusa.com) for the
account status rules that apply to your Service.
Switching between Service Plans: Unless
otherwise provided in the detailed plan or
other information we provide or refer you to
during the sales transaction, you may switch
current service plans, including between
Virgin Mobile and payLo. When you switch
service plans, you will not receive a refund
of any portion of any previously paid service
charges and you will lose all of your remaining
unused minutes, messages, and data
allotment. Virgin Mobile and payLo accounts
are maintained separately. If you switch
between a Virgin Mobile service plan and
a payLo service plan, your Virgin Mobile or
payLo account (as applicable) may be closed
and you may be given a new Virgin Mobile or
payLo account (as applicable). Some service
plans are available only on certain phones.
Check virginmobileusa.com for details and
options. Repeated switching is not permitted
and may result in termination of service.
Refunds: We are not responsible for, nor do
we refund, lost, stolen, misused, or damaged
Top-Up cards. We do not accept returns of or
provide refunds for Top-Up cards. Please ask
your retailer any questions regarding its return
policy. Top-Up cards must be applied to your
account within the time specified on the card.
All Top-Up sales are final and non-refundable
regardless of who uses or possesses your
mobile phone or device after you purchase
services, and regardless of whether the mobile
phone or device is used with your consent
or knowledge.