Samsung-V100T LTE Mobile HotSpot PRO User Guide
Table Of Contents
- Samsung LTE Mobile HotSpot Pro
- Section 1: Getting Started
- Section 2: Understanding Your Device
- Section 3: Connecting Your Device
- System Requirements
- Before You Begin a Connection
- Initial Connection to Your Device
- Accessing Your HotSpot via a Browser
- Configuring Your HotSpot
- Preparing your HotSpot for File Access
- Installing the USB drivers for various OS types
- Connecting your Computer to the HotSpot via USB
- Factory Reset via the Web Portal
- Using the Battery Pack Feature
- Section 4: Home Page
- Section 5: Network Page
- Section 6: Securing Your Device
- Section 7: Configuring Your Device
- Section 8: Messaging on Your Device
- Section 9: Troubleshooting
- Section 10: Health and Safety Information
- Exposure to Radio Frequency (RF) Signals
- Specific Absorption Rate (SAR) Certification Information
- FCC Part 15 Information to User
- Radio Frequency (RF) Energy
- Knowing Radio Frequency Safety
- FCC Radio Frequency Emission
- Samsung Mobile Products and Recycling
- UL Certified Travel Charger
- Display / Touch-Screen
- Battery Use and Safety
- Care and Maintenance
- Operating Environment
- Restricting Children's Access to Your Wireless Mobile Device
- FCC Notice and Cautions
- Other Important Safety Information
- Section 11: Warranty Information
- Index
Section 9: Troubleshooting
This section covers common technical support questions and
solutions.
Technical Support
If you experience any issues with your device, visit us at the
HotSpot website
http://support.t-mobile.com/welcome
or contact
Customer Service at 1-877-453-1304.
Connection Tips and Tricks
The following are a few common troubleshooting issues and
possible solutions.
I can’t get any network signal appearing on the main screen.
•
Your microSIM card may be improperly installed. These cards are
commonly inserted in the wrong orientation. Remove the card and
re-attempt a proper insertion.
•
If your microSIM card is properly inserted and you still can’t get a
network connection, call customer support and confirm your
account is active and there are no issues.
I can’t connect to the Wireless HotSpot using the provided
password.
•
Underneath the back cover is the device’s default SSID (wireless
network name) and the default password. This password is used
to connect your Wi-Fi enabled device to the HotSpot.
•
If the sticker information is not accepted make sure your CAPS
Lock is not on and you enable the “Show password” feature on
your target device.
•
The HotSpot’s default password is the last 8 digits of the IMEI.
How do I reset the device back to Factory Default via the Web
Portal?
•
Access the Web portal and select Configuration g Tools tab.
•
Scroll to the bottom of the page and select the Factory Reset
button.
•
Follow the on-screen instructions to complete the process.
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