Samsung MultiXpress SCX-8230, SCX-8240, CLX-9252, CLX-9352 Laser MFP series - User Guide

Troubleshooting_ 240
Solving other problems
The following chart lists some trouble conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, contact a service representative.
Other problems include:
• See "Power and cable connecting problems" on page 240.
• See "Display screen problem" on page 240.
• See "Paper feeding problems" on page 241.
• See "Printing problems" on page 241.
• See "Printing quality problems" on page 243.
• See "Copying problems" on page 245.
• See "Scanning problems" on page 246.
• See "Scan and Fax Manager 2 Problem" on page 246.
• See "Fax problems (optional)" on page 246.
• See "Common PostScript problems" on page 247.
• See "Common Windows problems" on page 247.
• See "Common Linux problems" on page 248.
• See "Common Macintosh problems" on page 249.
Power and cable connecting problems
Display screen problem
Transfer belt
cleaning unit is
worn. Replace with
new one.
The life of the transfer
belt cleaning unit
expires totally.
Replace the transfer belt
cleaning unit with a
Samsung-genuine
transfer belt cleaning
unit.
Transfer belt unit
is worn. Replace it.
The life of the transfer
belt unit expires
totally.
Replace the transfer belt
unit with a
Samsung-genuine
transfer belt unit.
[tray number]
cassette is pulled
out. Insert it
properly.
The tray is not
securely latched.
Close the tray until it
locks into place.
[tray number] door
is open. Close it.
The tray is not
securely latched.
Close the tray until it
locks into place.
UI System Failure
[error
number]:Turn off
then on.
There is a problem in
the UI system.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Video System
Failure [error
number]:Turn off
then on.
There is a problem in
the CPU.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Waste Motor does
not operate. Turn
off then on.
There is a problem in
the waste motor.
Turn the machine off and
back on again. If the
problem persists, call for
service.
Waste toner
container is almost
full. Order new
one.
The estimated life of
the waste toner
container is close.
Prepare a new waste
toner container for a
replacement.
Waste toner
container is full.
Replace it.
The life of the waste
toner container
expires soon.
Replace the waste toner
container with a
Samsung-genuine waste
toner container (see
"Replacing the waste
toner container" on
page 199).
Waste toner
container is not
installed. Install it.
The waste toner
container is not
installed.
Install the waste toner
container. If it is already
installed, try to reinstall
the waste toner
container. If the problem
persists, call for service.
Wireless network
card is not
installed. Install
the card.
The wireless network
card is not installed.
Install the wireless
network card. If it is
already installed, try to
reinstall the wireless
network card. If the
problem persists, call for
service.
Message Meaning Suggested solutions
Condition Suggested solutions
The machine is
not receiving
power,
or the connection
cable between the
computer and the
machine is not
connected
properly.
• Plug in the power cord and turn on the power
switch (see "Turning the machine on" on
page 26).
Click this link to open an animation about
solving power problems.
• Disconnect the machine cable and reconnect it
(see "Connecting a printer cable" on page 27).
Click this link to open an animation about
solving connection problems.
Condition Suggested solutions
The display screen
does not show
anything.
• Adjusts the brightness of the display screen.
• Turn the machine off and back on again. If the
problem persists, call for service.