Installation Guide
© Copyright SAMSUNG Electronics co., LTD. All rights reserved.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Features and specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Notices and statements used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Before you begin. . . . . . . . .
ServerGuide startup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Light Path Diagnostics feature overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying problems using the Light Path Diagnostics. . . . . . . . . . . . . . . . . . . . . Light Path Diagnostics table. . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d'installer ce produit, lisez les consignes de sécurité.
Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
Statement 2: CAUTION: When replacing the lithium battery, use only an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
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Chapter 1. Introduction Thank you for purchasing an SAMSUNG SmartServer 3840. This Installation Guide provides the information that is needed to: • Set up and cable your server • Start and configure your server • Install options • Install your network operating system (NOS) • Perform basic troubleshooting of your server Your server comes with a limited warranty.
Features and specifications The following table provides a summary of the features and specifications for your SS3840. Cooling: Microprocessor: • Supports the following microprocessors (depending on your configuration): ™ Four hot-swap fans • Two 150 mm x 51 mm redundant fans • Two 150 mm x 38 mm fans ™ — Up to 8 Intel Xeon MP 1.4 GHz with 512 KB,1.5 GHz with 512 KB, 1.6 GHz with 1 MB Level-3 cache Acoustical noise emissions: • Sound power, idling: 6.2 bel maximum • Sound power, operating: 6.
Notices and statements used in this book The caution and danger statements used in this book also appear in the Safety Information book with the enclosure. Each caution and danger statement is numbered for easy reference to the corresponding statement in the safety book. The notice and statement definitions are as follows: • Note: These notices provide important tips, guidance, or advice.
Working inside a server with power on Your server supports hot-swap devices and is designed to operate safely while turned on with the cover removed. Follow these guidelines when you work inside a server that is turned on: • Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server; do not wear cuff links while you are working inside the server. • Do not allow your necktie or scarf to hang inside the server.
Major components of the SS3840 server The following illustration shows the locations of major components in your server. Note: The illustrations in this document might differ slightly from your hardware.
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Chapter 2. Installing options This section provides basic information that is needed to install PCI or PCI-X adapters, symmetrical multiprocessor (SMP) Expansion Modules, microprocessors, and DIMMs; properly cable your server; and prepare your server for installation into a rack cabinet. Opening the cover Complete the following steps to open the server cover: Note: Before opening the top cover, you must remove the rack-support wheels and handles from the server.
PCI and PCI-X adapters This section provides information about the PCI-X expansion slots on the I/O board, and peripheral component interconnect (PCI) adapters. The following illustration shows the location and bus speeds of the PCI-X expansion slots on the I/O board. Note: The illustrations in this document might differ slightly from your hardware.
• If you install a 33 MHz and a 66 MHz adapter in the same bus, the bus speed will match that of the slowest adapter. • If a single 133 MHz adapter is installed in PCI-X Bus B (slot 3 and 4), and the other slot in PCI-X Bus B is empty, the adapter will operate at 133 MHz. • Your server supports six hot-plug 64-bit adapters in the expansion slots located on the PCI-X board. Note: You can add up to 12 additional PCI-X slots to your server by connecting your server to a remote I/O expansion enclosure.
Tab Adapter guide Adapter retention latch PCI-X divider Attention LED Power LED : E T O N R O F R E P O R P , W O L F IR A L P E R E C A : E T O N N FA IN H IT W S E T U IN M , W O L F IR A X O B 2 F O R E P O R P T N O R F R O F E C A L P E R N FA T N S E T U IN M X O B 2 F O IN H IT W O R F 3. Refer to the documentation that comes with your adapter for any cabling instructions. Note: Route adapter cables before you install the adapter. 4.
Cabling a ServeRAID adapter Some SS3840 models come with an optional ServeRAID™ adapter installed to control the internal hot-swap hard disk drives. If you are installing an optional IBM ServeRAID adapter, see the ServeRAID documentation and the cabling information in this section to install the ServeRAID adapter.
7. Locate the connector on the opposite end of the SCSI cable and connect it to the SCSI backplane connector. Front of server SCSI backplane connector 8. Reinstall fans 3 and 4. 9. If you have other options to install or remove, do so now. 10. Go to “Completing the installation” on page 29.
SMP Expansion Module The SMP Expansion Module contains the XceL4 system cache, DIMMs, microprocessors, and voltage regulator modules (VRMs) needed to run your server. In this section, you will find the information needed to remove and install the SMP Expansion Module and DIMMs. SMP Expansion Module considerations: • For your server to operate properly, there must be a minimum of one SMP module installed. • An SMP Expansion Module must contain at least one microprocessor and four DIMMs.
Removing an SMP Expansion Module and cover While installing options, you might need to remove one or both of the SMP Expansion Modules. This section describes how to properly remove an SMP Expansion Module from the server and how to remove the cover from the module. Complete the following steps to remove an SMP Expansion Module from the server: 1. Review the information in “Safety” on page v, “Before you begin” on page 3, and “Handling static-sensitive devices” on page 4. 2.
4. Remove the EMC shield from the rear of the server. a. If there are two SMP Expansion Modules installed in the server, you must disconnect the SMP Expansion Cables that are connected to the SMP Expansion Modules. b. Remove the blue thumbscrews holding the EMC shield to the server. EMC shields Thumbscrews For use with one SMP Module c. For use with two SMP Modules Remove the EMC shield from the rear of the server.
Latch Locking levers Finger relief E T O N : R O F R E P O R P A IR , W O L F P E R E C A L T O N IT W IN O O R H P T N O R F R O F N FA : E U IN E T , W O L F IR A X O M B R E 2 F P S R P E C A L E N FA T N IN H IT W O R F O IN X O M B 2 F S E T U Handle 7. Being careful not to damage the components on the center plane, use the handle and the finger relief on the SMP Expansion Module cover to lift the SMP Expansion Module out of the server. 8.
c. Using the locking levers, lift the front edge of the cover off the SMP Module. d. Lift the cover off the SMP Expansion Module. Chapter 2.
Installing and replacing a microprocessor This section describes how to install and remove microprocessors and VRMs. Before performing any of the procedures in this section, read “Safety” on page v, “Handling static-sensitive devices” on page 4, and Before you begin. Before you begin: • Read the documentation that comes with the microprocessor to determine if you need to update the server basic input/output system (BIOS) code. For the most current level of BIOS code for the server, go to http://www.sec.co.
The following illustration shows the location of the startup microprocessor and its VRM on the system board. It also shows the microprocessor baffles and the VRM slots for the other microprocessor sockets. Notes: 1. The illustrations in this document might differ slightly from your hardware. 2. Intel Xeon MP microprocessors are supported in microprocessor sockets 1, 2, 3, and 4.
SMP Expansion Modules, remove the top module to gain access to the bottom or lower SMP module. Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling staticsensitive devices” on page 4. 4. If you are installing a new microprocessor, go to step 5; otherwise, continue: a. Verify that you have selected the correct microprocessor to be replaced. The LED next to the failing microprocessor will be on.
1) Verify that you have selected the correct VRM to be replaced. The LED next to the failing VRM will be on. 2) Grasp the VRM at both upper corners and lift it out of the slot. b. Holding the new VRM by the upper corners, plug it firmly into the slot. 6. If necessary, remove the microprocessor baffle from the microprocessor socket. Keep the microprocessor baffle for possible future use. 7.
Captive screws Heat sink Protective cover b. Align the heat sink over the microprocessor; then, carefully set it down on top of the microprocessor. c. Using a screwdriver, secure the heat sink to the microprocessor socket on the SMP board using the two captive mounting screws. Press firmly on the screws and tighten them, alternating between them. Do not overtighten the screws. 10. Close the SMP Expansion Module top cover; then, install the module in the server.
DIMMs This section describes how to install and remove DIMMS. Before performing any of the procedures in this section, read “Safety” on page v, “Handling static-sensitive devices” on page 4, and the following DIMM considerations. DIMM considerations: • SAMSUNG periodically makes updates available to provide enhancements to the standard features of your server. Currently, your SS3840 supports the Memory Mirroring and Memory ProteXion features of the Active Memory technology.
• The installing or removing of DIMMs changes the configuration information in the server. Therefore, you must change and save the new configuration information by using the Configuration/Setup Utility program. When you restart the server, the system displays a message indicating that the memory configuration has changed. Start the Configuration/Setup Utility program and select Save Settings. • You can configure your server to use Memory Mirroring and Memory Scrubbing.
6. Install the DIMM: DIMM Retaining clip a. Open the retaining clip on each end of the DIMM connector. Turn the DIMM so that the pins align correctly with the connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. b. Insert the DIMM into the connector by aligning the DIMM edges with the slots at each end of the DIMM connector.
Reinstalling an SMP Expansion Module and cover After installing options in the SMP Expansion Module, you will need to reinstall the SMP Expansion Module cover and reinstall the SMP Expansion Module in the server. Complete the following steps to reinstall the SMP Expansion Module cover: 1. Install the cover on the SMP Expansion Module: a. Set the cover on top of the expansion module. b.
e. Lift slightly on the locking levers and rotate them back until they stop. Note: The illustrations in this document might differ slightly from your hardware. Locking levers Handle 2. Install the SMP Expansion Module into the server.
d. Rotate the SMP Expansion Module locking levers forward until the SMP Expansion Module is securely fastened in place. Refer to the following illustration. Center plane Locking levers Cover Handle e. Install the retention bracket. Note: If there are two SMP Expansion Modules installed in your server, you must install the retention bracket for each of the SMP Expansion Modules. Be sure to install the bottom retention bracket first, then repeat steps 2a through 2e for the top SMP Expansion Module.
Completing the installation 1. Put the right side of the cover in place first, and then put the left side in place. Press down to latch the two halves of the cover in place. : E T O N R O F R E P O R P , W O L F IR A E C A L P E R IN H IT W S E T U IN M , W O L F IR A X O B 2 F O R E P O R P T N O R F R O F N FA : E T O N E C A L P E R N FA S E T U IN M X O B 2 F O IN H IT W T N O R F 2. Install the server in the rack cabinet.
Working with cables You can connect the following cables to the rear of your server: SMP Expansion, power, RXE Expansion, SCSI, Ethernet, USB, video, auxiliary pointing device, and RXE management cables. Notes: 1. Refer to the following illustration to locate the connectors on the back of your server. 2. If your server model came with an operating system installed, see the software documentation provided with your server for additional cabling instructions. 3.
Note: If your server model came with an operating system installed, see the software documentation provided with your server for additional cabling instructions. For details about the locations and functions of all of the ports, indicators, and connectors refer to “Server controls and indicators” on page 35. SMP expansion cabling: Your server has up to six SMP Expansion Ports located on the back of the server, depending on your configuration. Three ports are located on each SMP Module.
Complete the following steps to cable the server to a remote I/O enclosure if two SMP Expansion Modules are installed: 1. Using an RXE Expansion cable, connect one end of the cable to RXE Expansion port B on the server. 2. Connect the opposite end of the cable to a RXE port on the remote I/O enclosure. Note: When two SMP modules are installed, both of the RXE Expansion ports are active. SCSI cabling: Your server has one SCSI port located on the back of the server.
Remote Supervisor Adapter cabling: Your server comes with a Remote Supervisor Adapter. Chapter 2.
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Chapter 3. Server power, controls, and options This chapter describes the controls and indicators, and provides the information needed to turn on and turn off the server. Server controls and indicators The following section identifies the controls and indicators on the front and rear of your server.
Locator light: This blue light is used to help you locate other devices connected to the server. CD-ROM drive eject button: Push this button to release a CD-ROM drive from the server. CD eject button: Push this button to release a CD from the drive. CD-ROM drive activity light: When this light is on, it indicates that the CD-ROM drive is in use. Diskette drive eject button: Push this button to release a diskette drive from the server.
Rear view System power connector (1) System power connector (2) RXE Expansion Port (B) Auxiliary pointing device connector Keyboard port Remote Supervisor Adapter ports Ethernet activity light Ethernet link light SMP Expansion Port 1 SMP Expansion Port 2 SMP Expansion Port 3 SCSI port RXE Management Port USB 1 USB 2 Video port Gigabit Ethernet port RXE Expansion Port (A) System power connectors (1 and 2): The system power cords are connected to these two connectors to provide power to the system.
• ASM interconnect port - Signal cables for managing expansion module resources are connected to this port. • Ethernet link light: This green light, located on the right of the Ethernet port, goes on when there is an active link connection on the Ethernet controller for the Ethernet port. • Ethernet activity light: This green light, located on the left of the Ethernet port, goes on when there is activity on the Ethernet LAN connected to the Ethernet port.
Turning on the server You can turn on the server in any of the following ways: • If the power cords are connected to a power source, you can press the power-control button on the front of the server. Notes: 1. You can install a circular disk over the power-control button to prevent accidental manual power-off. This disk, known as the power-control button shield, comes with your server. 2.
Turning off the server Complete the following steps to manually turn off the server: 1. Review the information in “Safety” on page v. 2. See your operating system documentation for the proper procedure to shut down the operating system. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Standby mode Standby mode refers to the condition in which the server is connected to an ac power source but the server operating system is not running and all core logic is shut down except for the service processor. In Standby mode, the server can respond to service processor requests, such as a remote request to turn on the server. When the server is in Standby mode, the power-on LED on the front of the server flashes (when the server is running, the power-on LED stays on and does not flash).
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Chapter 4. Configuring your server The following configuration programs are provided with your server: • Configuration/Setup Utility This program is part of the basic input/output system (BIOS) code that comes with your server. You can use this program to configure the serial connector assignment, change the drive startup sequence, set the date and time, and set passwords. See “Using the Configuration/Setup Utility program” on page 44 for more information.
Using the Configuration/Setup Utility program Configuration/Setup is a menu-driven utility that is part of the BIOS code that comes with your server. You can use it to: • Configure system devices and ports • Change the drive startup sequence • Enable USB keyboard and mouse support • Resolve configuration conflicts • Set the date and time • Set passwords and security settings Complete the following steps to start the Configuration/Setup Utility program: 1.
Using the ServerGuide CD The ServerGuide CD provides state-of-the-art programs to detect the server model and hardware options that are installed, configure the server hardware, provide device drivers, and help install your network operating system (NOS). Important: If your server model came with an operating system installed, see the software documentation provided with your server for configuration information. Do not use ServerGuide to install an operating system on your server. 1.
• Independent power, which enables around-the-clock access to the server even when the server power is off • E-mail alerts • Event logs that are timestamped, saved by a battery power unit, and can be attached to e-mail alerts • Redirection of the server graphical or text console • Access to Vital Product Data (VPD) • Alphanumeric or numeric pager alerts Using the ServeRAID configuration programs Note: If your server model came with an operating system installed, see the software documentation pr
Chapter 5. Solving problems This section provides basic troubleshooting information to help you resolve some common problems that might occur while setting up your server. Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: • POST beep codes The power-on self-test beep codes indicate the detection of a problem. — One beep indicates successful completion of POST. — More than one beep indicates that POST detected a problem.
ServerGuide startup problems Look for the symptom in the left column of the chart. Probable solutions to the problem are in the right column. Note: If your server model came with an operating system installed, see the software documentation provided with your server for configuration information. Table 1. ServerGuide startup problems Setup Suggested action Setup and Installation CD will not start. • • ServeRAID program cannot view all installed drives - or - cannot install NOS.
Troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Attention: If diagnostic error messages appear that are not listed in the following tables, make sure that your system has the latest level of BIOS code installed. If you have run the diagnostic test programs or if running the tests does not reveal the problem, call for service. Look for the symptom in the left column of the chart.
Table 2. Troubleshooting charts (continued) Device The mouse or pointing device does not work. Suggested action 1. 2. Verify that the mouse or pointing-device cable is securely connected and the device drivers are installed correctly. Try using another mouse or pointing device. If the problem remains, call for service. USB Keyboard, mouse, or pointing-device All or some keys on the keyboard do not work. 1. 2. 3. 4. Make sure that the keyboard USB cable is properly connected to the system.
Table 2. Troubleshooting charts (continued) Device Wavy, unreadable, rolling, distorted screen, or screen jitter. Suggested action If the monitor self-tests show the monitor is working properly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
Table 2. Troubleshooting charts (continued) Device Suggested action Serial port Verify that: The number of serial ports identified by the operating system is less than the number of serial ports installed. 1. 2. Each port is assigned a unique address by the Configuration/Setup Utility program and none of the serial ports are disabled. The serial-port adapter, if you installed one, is seated properly. If the problem remains, call for service. A serial device does not work. Verify that: 1. 2.
Your server is designed so that any LEDs that have illuminated, can be illuminated again without ac power after you open the cover. This feature helps you isolate a problem if an error causes the server to shut down. See “Light Path Diagnostics table” on page 55. Important: You have up to 12 hours to use the Light Path Diagnostic LEDs after ac power has been removed from the server.
Identifying problems using the Light Path Diagnostics This section provides the information needed to identify problems that might arise during installation using the Light Path Diagnostic feature. The diagnostic panel: The diagnostics panel should be the first place you look for help in identifying problems. If a system error occurs, the system error light on the front of this panel is lit. Press the front of the panel to open it and look for any lit LEDs.
Light Path Diagnostics table The system-error LED on the operator information panel is lit when certain system errors occur. If the system-error LED on your server is lit, use the following table to help determine the cause of the error and the action you should take. Table 3. Light Path Diagnostics Lit LED on diagnostics panel Cause Action None An error has occurred and cannot be isolated, or the ASM processor has failed. An error has occurred that is not represented by a Light Path Diagnostics LED.
Table 3. Light Path Diagnostics (continued) Lit LED on diagnostics panel PCI Cause An error occurred on a PCI bus. Action 1. Check the error log for additional information. 2. If you cannot isolate the failing adapter from the information in the error log, try to determine the failing adapter by removing one adapter at a time from the failing PCI-X bus and restarting the server after each adapter is removed. If the problem remains, have the system serviced.