Ubigate iBG IVM User Guide OfficeServ Series SVMi-20i Administration Guide © Samsung Telecommunications America, LLC.
Samsung Telecommunications America Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX 75082, and telephone 800-876-4782. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
SVMi-20i Administration Guide INTRODUCTION Purpose SVMi-20i™ User Guide describes the SVMi-20i‟s features and functions and provides configuration guide. Document Content and Organization This manual is composed of four chapters, one annex, the abbreviation, and the index. CHAPTER 1. Introducing the SVMi-20i Describes the SVMi-20i overview and specifications. CHAPTER 2. Configuration Overview Describes how to configure the SVMi-20i. CHAPTER 3.
Conventions The following types of paragraphs contain special information that must be carefully read and thoroughly understood. Such information may or may not be enclosed in a rectangular box, separating it from the main text, but is always preceded by an icon and/or a bold title. WARNING Provides information or instructions that the reader should follow in order to avoid personal injury or fatality.
SVMi-20i Administration Guide Revision History EDITION DATE OF ISSUE REMARKS 01 05.2012 First Edition © Samsung Telecommunications America, LLC.
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Ubigate iBG IVM User Guide TABLE OF CONTENTS Purpose ........................................................................................................................ III Document Content and Organization ............................................................................ III Conventions ..................................................................................................................IV Console Screen Output....................................................................
System Parameters .................................................................................................. 3-63 Voice Studio .............................................................................................................. 3-70 Operating Utilities ..................................................................................................... 3-72 Override Mode ..........................................................................................................
Ubigate iBG IVM User Guide CHAPTER 1. Introducing the SVMi-20i Chapter 1 describes the SVMi-20i overview and specifications. Overview The SVMi-20i is designed to meet the demands of the sophisticated voice mail user without sacrificing simplicity. The SVMi-20i is a self contained, plug in (In-Skin) Auto Attendant and Voice Mail card. The SVMi-20i is made to work exclusively for the OfficeServ 7200/7400 Series systems.
Voice Mail The SVMi-20i Voice Mail provides a message recording service when the called party is unavailable under various conditions (busy, no answer, or all the time). When calling an extension number, the caller may be routed directly to the voice mail or transferred to the extension first, depending on the configuration. The voice mail will answer a call with a customized greeting recorded in a subscriber‟s (mailbox owner‟s) own voice. The caller can then leave a message, following a given instruction.
SVMi-20i Administration Guide Feature Description The SVMi-20i software is pre-installed on the SVMi-20i when shipped from the factory. All features in the SVMi-20i are configured with default values. The SVMi-20i tool can be used to modify default configuration. The following is a brief description of each feature available in the SVMi-20i. System Features Caller ID Compatible If a mailbox user subscribes to a Caller ID service provided by a service provider, the SVMi20i can handle the Caller ID data.
Flexible Numbering Plan An organization can assign an extension or a mailbox to any identification number from one to ten digits. All of these resources can share the same identification numbering plan without conflict. For example, an organization can have, in one SVMi-20i system, an extension numbered 123, and a mailbox numbered 123. In addition, the SVMi-20i can distinguish between variable length identification numbers beginning with the same digit, such as extension number 1, 12, or 1234567890.
SVMi-20i Administration Guide Operating Mode-Oriented Call Processing The SVMi-20i can be configured to automatically change among up to 99 different customer operating modes, based upon the time of day, day of week, or specific calendar date. During an operating mode, every aspect of the call automation application, including port utilization, caller scripts, routing solutions, and call coverage options can be customized to meet the organization‟s operating requirements.
Schedule Table The schedule table automatically controls system mode by individual ports, time of day, day of week and calendar date without human intervention. It is capable of scheduling ninety-nine mode changes per day for 366 consecutive days. The administrator can manually override the schedule table at any time from a touchtone telephone, or from a management interface.
SVMi-20i Administration Guide Auto Attendant Features Alphabetic Directory (Multiple) Callers who do not know an extension number in the system but do know a name may enter , for example, the first few letters of the person‟s name and be transferred to the person‟s extension number. The SVMi-20i can store up to 1000 unique directory names, and a caller can search subscribers using either the first or last name.
Announce Hold Time If callers are allowed to hold for a busy extension, the SVMi-20i is able to intermittently inform the caller of the estimated hold time before being answered. This feature is not supported for station group calls. Camp On Support Each station user on the system may decide if they want the SVMi-20i to transfer additional calls to them if they are on the phone.
SVMi-20i Administration Guide Multiple Language Support The SVMi-20i supports multiple languages. Up to nine (9) languages can be supported concurrently. Each subscriber can set a language for his or her own needs. The default language is decided according to the country. A list of available languages can be obtained and installed by your local authorized Samsung service provider. Note: Each language installed will take up approximately 15~20Megs (30 to 40 minutes) of message storage.
Access Manager The Access Manager empowers the subscriber with control over how, what, when, and where they wish to speak to their callers. A subscriber may prevent calls from ringing at their extension, or have the calls transferred to any other extension in the phone system, transferred off-site to any other phone number, or screen the call before answering them. Any of these conditions can be set to be active until a specified time.
SVMi-20i Administration Guide If the associate answers the call, the associate will be prompted as to who the call is forwarded from. This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, for hour and minute, or until further notice is given.
Whenever a subscriber sets his designated location to a number other than his extension number, the SVMi-20i prompts, „How long do you want this number to be your designated location?‟ This feature can be activated for a number of hours, 1 to 9, for the end of the current business day, for the beginning of the next business day, for a day of the coming week, for Monday through Sunday, for a specific date, hour and minute, or until further notice is given.
SVMi-20i Administration Guide Night Personal Greeting This greeting plays to the caller anytime the subscriber is scheduled as unavailable based on the availability schedule. If the subscriber is scheduled unavailable the caller will here the Night Greeting during a No-Answer Call condition or if Night Intercept is enabled. Park and Overhead Page For those users who are frequently away from their desk, the SVMi-20i provides a Park and Page capability.
Weekly Availability Schedule The Weekly Availability Schedule tells the SVMi-20i the days of the week and the hours of the day that a subscriber is normally available to take calls. When the subscriber does not answer a call during those time periods, the appropriate Day or Night greeting is played. This schedule may be set by the administrator or the subscriber. 1-14 © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Voice Mail Features Answer Machine Emulation This feature allows you to monitor calls being left in your voice mail box through the speaker of your keyset. In function it is very much like screening a call on your home answer machine. Auto Conversation Record With the SVMi-20i card installed in your phone system, you may record all the phone conversations for specific extensions.
Call Back When listening to your voice mail messages, you may press one key to automatically call back the person who left you the message. This call back feature may be allowed for internal calls and/or external calls. Long distance may be either allowed or denied and specific area codes may be allowed or denied. For external calls, Caller ID is used and therefore must be received from the phone company.
SVMi-20i Administration Guide Direct Messaging/Quick Memo This feature makes it easier to leave messages for others in the office. It allows a user to access mailboxes without dialing the extension number first and easily leave a message for anyone that has a mailbox. Distribution Lists Lists of mailboxes may be set up and given a simple numeric identity. Subscribers may use these lists to easily leave or transfer messages into multiple mailboxes simultaneously.
Future Delivery When a subscriber leaves a Self Memo (Reminder), Direct Message (Quick Memo) or any other message for another subscriber, a future delivery date may be specified. This is particularly useful if you use the „reminder‟ feature as a virtual „to do‟ list.
SVMi-20i Administration Guide Message Address Verification After entering the mailbox number to which a message is being sent, the SVMi-20i echoes the name of the recipient, confirming the message is going to the intended subscriber. The address verification is also played when the subscriber forwards an existing message.
Message Pause At any time while listening to your voice mail messages, you can pause the playback. Message Play Order Each mailbox may be set up to play messages in order of oldest first (First In First Out-FIFO) or newest first (Last In First Out-LIFO). Message Replay Messages may be replayed as many times as you like.
SVMi-20i Administration Guide Message Rewind When listening to a message you may rewind 5 seconds. This is useful if you are looking for a specific piece of information like a phone number. Message Save You may save any message. Once saved, it will remain as a „saved‟ message until it is manually deleted or until the message retention timer expires for unlistened messages. Message Send From within your mailbox you may send a message to any other mailbox owner on the system.
Multiple Subscriber Mailboxes Login Multiple subscribers may simultaneously logon to the same mailbox and access messages. All mailbox functions are available to each subscriber. Message playback is distributed. The first subscriber logged on will hear the first message. The second subscriber will first hear the second message, and can access the first message after the first subscriber has finished.
SVMi-20i Administration Guide Pager Notification Schedule The Weekly Notification Schedule tells SVMi-20i the days of the week,and the hours of the day, that a subscriber wants to be notified of new messages via his pager.This Schedule may be set by the Administrator or the Subscriber. This schedule is independent from the Message Alert Notification Schedule. Personal Mailbox Administration You may change settings for your mailbox any time you like.
Self Memo/Reminder Categories If allowed by the system administrator, a subscriber may designate the reminders they create as either a Commitment, Follow Up, or Task. The individual meaning of these labels may vary from person to person. Their intent is to provide a way of separating reminders into different categories. These categories can be reviewed in the subscriber Workload Manager.
SVMi-20i Administration Guide Administration Features Activity Display While the SVMi-20i system is running, a connected management interface will show useful statistics about the system, e.g., number of calls, average calls per week, number of times all ports were busy, total messages and space available. Administrators Mailbox A subscriber designated as a Mailbox Administrator is given added functionality to be able to record and send a broadcast message when they log in.
Subscriber Administration When logging into the System Administrator Menu, the system administrator can access Subscriber Administration. In Subscriber Administration, the system administrator can add/delete/modify subscribers on the SVMi-20i system. If the administrator selects to modify a subscriber, he or she can default their password, record their name, enter their directory name, enable/disable extended prompting, and record their Mailbox Greeting.
SVMi-20i Administration Guide Audiotex Features Audiotex You may use the SVMi-20i to supply recorded announcements to callers. Audiotex allows you to provide information only without giving the option to record a message. An example of this might be directions or movie times.This full featured system allows multiple announcements to be played in sequence with variable options depending on the caller or time of day.
Email Gateway Features Adjustable Message Retention per Subscriber or a Group of Subscribers The system administrator can adjust the message retention of the original voice mail message at the setup time or any time. For subscribers with the email gateway enabled, message retention is calculated from the time when the email server receives an emailed voice message.
SVMi-20i Administration Guide Licenses The SVMi-20i comes with 5 assignable E-Mail Gateway users. Licenses will be obtained through a License Server. The License Server will issue a License key based on the SVMi LAN Port's MAC Address. Multiple Email Addresses Each subscriber can have 5 email addresses for E-message delivery and/or different 5 email addresses for E-message notification.
Fax-On-Demand Features Caller Selected Delivery The caller may select same-call or callback delivery to any telephone number. You may also restrict delivery according to local/long-distance numbers and area codes. Compound or Multiple Document Delivery Any number of fax documents may be linked to form a compound document, selected as a single fax.
SVMi-20i Administration Guide Voiceform Questionnaire (Q & A) Features This feature allows the SVMi-20i to be used to conduct surveys or collect a response to a preprogrammed questionnaire. Answers are collated and stored in a specific mailbox (es), or the answers may be split into many different mailboxes. These mailboxes and messages are administered by subscribers just like any other mailbox and message. The subscriber simply logs in and listens to the message.
Voiceform Voiceform is an information collection and distribution facility, which allows an organization to gather specific information efficiently. An organization creates a series of questions, called a script, designed to elicit specific responses from a caller. One question with its response constitutes a Voice Query, and a complete set of questions is a Voiceform. The responses generated during a dialogue are collected into one or more messages and delivered to designated transcription mailbox (es).
SVMi-20i Administration Guide IP Interface Features No need to use MGI card There is no need to use MGI card for SVMi-20i to operate with IP phones or IP trunks. It connects to IP phones or IP trunks directly. The IP address of SVMi-20i should be set and LAN connector should be connected with the network that the main system connected. NOTE: MGI card is still required to use some conference features for example, VMAME, VMMOH and overhead paging.
Hardware Description The componet parts of the SVMi-20i are as follows: SBC (SVMi-20i Motherboard) SBC (Single Board Computer) is the main circuit card that connects to the backplane of the phone systems. It connects to the OfficeServ 7200/7400 systems. The Serial Interface This can be used to connect PC to provide monitoring the system. The connector is called the SIO connector. The LAN Interface This is used for administration, data transfer, and connecting to IP enabled phones and IP trunks.
SVMi-20i Administration Guide SVC LED This will flicker as Green when SVMi-20i is ready to service. If all ports are locked up, it will flicker as Red. IPC LED This IPC LED will flash when SVMi-20i is communicating with the main system via DPRAM. LAN LED This indicates the LAN port status. Green: 100M ethernet is connected. If there is TX/RX data, LED will be flickering. Red: 10M ethernet is connected. If there is TX/RX data, LED will be flickering. Orange: 1000M ethernet is connected.
System Capacity Category 1-36 Capacity Comment Ports (concurrent recording or listening sessions) 20 (sRTP: 16) You have to buy s/w license to use more ports than 4. (Sold in 4 port increments) Message Storage 240 Hrs It is the total recording time of the voice mail system and depends on the number of installed prompts. Mailboxes Virtually Unlimited - E-Mail Gateway Users 5-Unlimited You have to buy s/w license to use this feature for more than 5 users.
SVMi-20i Administration Guide CHAPTER 2. Configuration Overview Chapter 2 describes how to configure the SVMi-20i. In order to use the SVMi-20i, you must configure related setting in the OfficeServ system in advance. Refer to the OfficeServ configuration guide for this information. Installation The SVMi-20i card can be installed in the OfficeServ 7000 Series Systems.
Note: For 16-20 channels of voicemail, the SVMi-20i must not be installed in the 7200 slot with only 16 channels and must be installed in a 32 channel slot. (example; slots 3, 4 or 5). After the SVMi-20i card is installed, either in a new or existing system, you will have to use MMC 601 and assign all the SVMi port numbers to the last available station group (Group Number 5049 by default). The final step is to do a proper shut down on the SVMi-20i and press the reset button on the front of the SVMi-20i.
SVMi-20i Administration Guide License Before programming SVMi-20i card, s/w license key should be installed. Without a license, only 4 VM/AA ports are available and no fax ports are available. Maximum license is 20 VM/AA ports and 4 Fax ports. Fax port license does not make additional VM/AA ports, but it enables ports that can service Fax Mail/Fax on Demand. The license key can be obtained from the Samsung licnese server. 1. Get a license key with the MAC address of MP card. 2.
System Programming Review and perform the following programming steps 1 through 8. It is necessary to perform these at this time so that the SVMi-20i will read these MMCs and start accordingly. NOTE: Before moving forward if you want to change any of the SVMi-20i default extension and mailbox settings it is best to edit your extension and mailbox templates now before restarting the SVMi-20i. 1.
SVMi-20i Administration Guide Corret System Shutdown Whenever possible one of the following procedures should be followed when shutting down the SVMi-20i system and /or prior to shutting down the Telephone equipment. Procedure One 1. From any phone on the system log into KMMC programming. 2. Using MMC 746 change the status of SVMi-20i from “PROC” to “HALT”. 3. The SVC LED on the front of the SVMi-20i will be turned off. It means it‟s safe to power down the switch. Procedure Two From the Device Manager: 1.
Connecting Optional Equipment There are two ports available on the front of each SVMi-20i, the LAN and the SIO. Both connections are 8 Pin RJ-45 type connectors. All the possible peripheral connections will be one of these ports. The possible connections are: Serial Communication (PC Connection) The serial communication feature allows the installer or the system adminstrator to connect any communication device that supports ANSI emulation to the SVMi-20i system for the purpose of system administration.
SVMi-20i Administration Guide Port Activity The port activity monitor is an useful tool for diagnosing problems on an installed SVMi-20i. This will display all activity in real time as it happens and is also being broken up and written to the Activity, User, and Error logs simultaneously. This activity contains detailed information for both, Subscriber and Public Caller, call sessions. The viewable monitors are monit, cp, and debug. When a system is restarted only the monit and cp monitor is on.
When watching the port activity or looking through the log files, the data preceded by a DB represents the data the DEBUG monitors reported. The information reported by the Debug monitor is often cryptic, but is very useful for the software engineer's when their assistance is required in troubleshooting a problem. This monitor can be used alone or with either or both the Monit and debug Monitors.
SVMi-20i Administration Guide NET The net command is used in two ways: 1. To show the current status of the SVMi network connection at the very moment you typed NET and hit the [enter] key. 2. Typing „net ON‟ or „net OFF‟ will toggle the state of network traffic reporting as it pertains to the SVMi. STATUS Displays port status, available memory and hard drive space. Syntax: STAT PORTSTOP Stops a port and puts it in the idle state. Syntax: PORTSTOP [port] UNLOCK Returns a locked port to the idle state.
Setting Up the Communications Software (Hyperterminal) To connect from a laptop you may use any communications software that supports ANSI emulation. The SVMi-20i has been tested using Windows HyperTerminal. Launch HyperTerminal from your windows PC and create a new connection. 1. Name the connection. 2. Set „Connect Using‟ to TCP/IP 3. Set „Host Address‟ to the IP address set in MMC 873. 4. Set „Port Number‟ to 23. 5. Click „Properties‟ and click „Settings‟ tab. 6. Select „Terminal‟ keys. 7.
SVMi-20i Administration Guide Auto Configuration The SVMi-20i is designed to simplify the installation procedure and to minimize setup time. The following is configured automatically by exchanging information between the OfficeServ running on the main system and the SVMi-20i. Whenever extensions are created/modified/added/deleted on the OfficeServ running on the main system, the changes are automatically applied to the SVMi-20i.
System Administration There are two levels of administration. Individual or personal administration can be performed by each subscriber, and system administration must be performed by the system administrator at a higher level for both subscribers and the system. Subscriber A subscriber is someone who has an extension and/or a mailbox on the SVMi-20i. Each subscriber has control over individual options on his or her mailbox and extension settings.
SVMi-20i Administration Guide Configuration Tools Data may be entered and changed in the SVMi-20i using three methods. These are, the web management interface, DTMF system administration, and DTMF subscriber administration. Device Manager Most of the configuration is achieved through the java-based Device Manager application interface. This is considered necessary for initial set up. Connecting Web server A user can connect to the SVMi-20i GUI (SVMi-20i) (via embedded Device Manager) using a web browser.
Java Web Start Plugin Installation Java Web Start plugin should be installed to use the SVMi-20i. If it is not installed, click [Java Web Start] PlugIn, and then click the button [Free Java Download] to install the plugin. At least JRE 1.6 should be installed to use the SVMi-20i. If an old version of JRE (i.e., lower than the version 1.6) is installed, remove it and install a new version. 2-50 © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Execution of SVMi-20i If Java Web Start plugin is installed in your browser, the Device Manager will be executed. After connecting the system it will ask you to enter the system admin password to login. The initial password is „samsung‟(or “#PBX1357sec.com”; if system software is 4.60b or higher). Change the password after login the system. © Samsung Telecommunications America, LLC.
DTMF System Administration Some system administration functions can be accessed by calling the SVMi-20i from a touch tone phone. These administrative functions allow the system administrator to perform the following tasks: [1] Edit system prompts [2] Edit (create, delete, and modify) subscribers [3] Change the operating mode (Day, Night, etc.) [4] Shut the SVMi-20i down. Accessing DTMF System Administration To access the DTMF system administration mode, perform the following tasks: 1.
SVMi-20i Administration Guide Subscriber Administration This allows you to add and delete subscribers. Call the SVMi-20i, and access the system administration menu. Press 2 for subscriber information. Follow the spoken instructions to create or delete subscribers. Manual Mode Selection This allows you to change the operating mode of the SVMi-20i. You may select a specific mode (as long as it has been defined as a mode) or you may select automatic scheduling.
Configuration Categories When configuring the SVMi-20i, there are three types of data: subscriber options, SVMi-20i administration options, and Phone system options. Subscriber Options These are options entered by a subscriber. They are used to control the individual behavior of their mailbox. Administration Options These are configuration options that are unique to a particular installation. System Options This is a collection of the configuration options to make the SVMi-20i operate properly.
SVMi-20i Administration Guide Package Update 1. Select Package Update. In order to upgrade the SVMi-20i‟s firmware, select „Package Update‟ in Util tab of the Device Manager. Then, the following window will pop up. 2. Select the file to update. Click […] and select the file to update. If the file is selected, „firmware‟s version‟ will be displayed in File Information. 3. Upload the package. Click [Upload] button to start to upload the file.
CHAPTER 3. Configuration Management The following section describes all the configurable options and detailed functional definitions in the SVMi-20i features. System Main Menu The system main menu provides easy access to the different areas of SVMi-20i configuration. The specific areas can be accessed using the cursor controls or by selecting the designation letter.
SVMi-20i Administration Guide Open Block Table The block table is used for building the SVMi-20i call routing applications. This is the most frequently accessed area in the SVMi-20i and determines its behavior when it is routing calls. All the prompts and options offered to callers are programmed here. Because most of the configuration, for any customer, will usually be in the block Tables, they will be explained in detail separately in the next section. © Samsung Telecommunications America, LLC.
Save Application If changes are made to the customer database, they are live and immediate. However, they are not immediately saved to disk. Saving the changes to disk will only take place if one of the following conditions is met: The administrator reboots the system after gracefully exiting using „Operating Utilities‟ and „Shutdown System‟. The nightly maintenance runs. This occurs every day at 3 am. The administrator selects „Save Application‟ from the System Main Menu.
SVMi-20i Administration Guide Schedule Table The Schedule Table determines when the SVMi-20i will automatically change its modes. A mode is a set of operating rules set for a specific situation, like DAY Mode or NIGHT Mode. These changes may be based on Port Number, Date, Day of Week, and Time of Day. The Schedule Table contains one record for each scheduled change.
3-60 Item Description Mode Name This is the mode block which will start the application. To create a new mode, press ADD button. Select a new or existing mode block. The Mode Name column is automatically filled in. To finish scheduling this mode, fill in the rest of the line with the following information. Ports The port number (1 through 20) sets a mode change for a particular port. If there are no other entries in the Schedule Table for this port, it will run the specified mode continuously.
SVMi-20i Administration Guide Subscriber List To access the subscriber list from the System Main Menu, press [Subscriber List]. Then select a group number. The default subscriber group is 01. You can have up to 99 different subscriber groups on the SVMi-20i. These are typically useful in multi-tenant environments, but also serve other useful applications where you need to isolate some members of an application from others. This area of configuration is used to quickly view or edit the subscriber list.
Creating a New Subscriber To create a new subscriber, press [Add] button. Type in the subscriber‟s last name, enter a comma (,) and type the subscriber‟s first name. Then create or select the extension and mailbox for this subscriber. The SVMi-20i stores the subscriber‟s name in „last name, first name‟ format. When entering the subscriber‟s name, this format should be followed. Deleting a Subscriber To delete a subscriber, choose a subscriber and press [Delete] button.
SVMi-20i Administration Guide System Parameters To access the System Parameters from the System Main Menu, press [System Parameters]. System Parameters include fields displaying the software release, version number, the authorized number of ports, and options. Other parameters control functionality for the whole system. The first page mostly provides information only. This information may be required during a technical support call.
Item Description Run Time Remaining The time that is allowed to run this system. Default Volume Level The choices are Quietest,2,3,Normal,4,5,Loudest. Normal is the default for this parameter. Management Item 3-64 Description Daily Maintenance This is the time when the system performs routine daily maintenance. Daily maintenance will save the system tables and perform message purging. Input must be specified in 24-hour time. The default setting is 3:00 AM.
SVMi-20i Administration Guide Item Description Subscriber PSWD Min Length This parameter defines the minimum number of digits used in a subscriber‟s password. A password can be equal to or larger than this value. If this value is changed to a larger value on a running system, subscribers will be forced to change their password to one that meets these requirements the next time they log in.
Item Description Default Language This sets the default operating language of the system. Key Code The key code is the digit entered by the caller and used by the SVMi-20i to identify a language selection. This key code is used in a language selection menu and it must be built specifically for your application. Select Language In order to install a language, select the prompt to load and press save button. The installed prompts will be displayed in the list.
SVMi-20i Administration Guide Item Description Host ID Enter the IP address of the host mail server that the SVMi-20i will use to send the email error reports to the system administrator. Port The default (recommended) port to use is 25. Most mail servers use port 25 for receiving and sending mails. SMTP User ID (Optional) This is the User ID the SVMi-20i will use to log on to the mail server and identify itself as a client associated with sending mails.
Item License Key Description Enter the license key. The license key is made up of 5 eight character segments separated by a hyphen. This field is case sensitive and you must enter the hyphens between segments. With no license key entered the system is authorized for a maximum 5 E-mail gateway enabled mailboxes. Optional parameters are associated with authentication to the mail server. Mail servers that are on a local network often do not require authentication.
SVMi-20i Administration Guide DNS This is used to enter the domain name server address that the system refers to. You have to enter this information to use domain name for the SMTP server of email gateway instead of its IP address. © Samsung Telecommunications America, LLC.
Voice Studio The Voice Studio is an utility for recording custom prompts. To record a prompt with a telephone, enter the extension number and press [call] button. To use pre-recorded prompts, please press [upload] button. Two kinds of format can be uploaded. G.711 : 8000Hz, Mono, ulaw, 64kbps Wav : 8000Hz, Mono, 16bit signed, 128kbps SVMi-20i uses G.711 format prompts internally, so when prompts of wav format is upload, it will be converted automatically to G.711 format.
SVMi-20i Administration Guide Prompt Item Description Prompt Number This is the number of the prompt to be recorded or reviewed. After entering a valid prompt number, you will be presented with instructions to record or re-record. You may re-record any prompt in the system, but if you re-record system prompts (prompts below # 1000), the original prompt will be lost. Language This is a language option.
Operating Utilities This page is used for accessing various display logs and system administrator facilities. The utilities and parameters contained within the Operating Utilities are as follows: Display User Log This log provides information on all user accesses to the system. Information displayed includes Subscriber Logon, Port Used, Service Accessed, Message Center Activities, Greetings Recorded, and all other User Activities. During system maintenance, this log will be truncated.
SVMi-20i Administration Guide Display Error Log This is a log of all system errors and other information including startup and system daily maintenance. The information supplied in this log includes SVMi-20i breeding mailbox, lost message file recovered, SVMi-20i shutting down, and other system information. During system maintenance this log will be truncated. Only the most recent 1 MB will be kept. © Samsung Telecommunications America, LLC.
Activity Log This screen provides a log of all of SVMi-20i activities. These include changing to another mode, SVMi-20i hanging up, new call and call data, or searching on caller ID or entry. Everything the SVMi-20i performs is logged here. During system maintenance, this log will be truncated. Only the most recent 1 MB will be kept. 3-74 © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Shutdown Shutdown system does exactly what you would expect. It will deactivate the SVMi-20i and shut down the application. The SVMi-20i will not answer a telephone call until restarted. This is the preferred and recommended method of shutting down the SVMi-20i, also referred to as a „Proper Shutdown‟. © Samsung Telecommunications America, LLC.
Subscriber Import Subscriber Import provides an easy way to import large lists of subscribers into the SVMi-20i using a text file. Use an existing text file listing all employees to quickly create an import file and perform the following instructions provided in the dialog screens. 3-76 1. Select Group. Select the Group Number that the subscribers will be listed under. Group Numbers are convenient for organizing large sets of subscribers into specific groups.
SVMi-20i Administration Guide 3. Select Subscriber Objects. Select subscriber objects for easy importation of a large number of subscribers. In the selection field, enter one of the following: for Extensions for Mailboxes for Both EXT & MBX Create a text file, or use any existing text file, to import subscribers. The file can be named user.txt and include separate columns for the user name, extension, and/or mailbox. Only the subscriber list may be in the file. The user.
Backup and Restore This facility allows to backup and restore the configuration, user mailboxes, and customized prompts. This does not support to backup and restore the recorded messages in users‟ mailboxes. You have to use ftp client program to do it. The port number of ftp application is 21. 3-78 © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Clear Report Count This clears all report counters. Report counters can be found throughout the SVMi-20i block definitions and on the Status Screen. This will not clear the total run-time display in System Wide Parameters. © Samsung Telecommunications America, LLC.
Initialize To restore the default configuration of the SVMi-20i, select Operating Utilities and select Initialize menu from the WEB GUI. This will restore default block configurations back to the factory preset settings and delete any existing mailboxes, messages, custom prompts and rerecorded prompts. 3-80 © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Override Mode The Override Mode bypasses control of the Schedule Table. This allows the system administrator to immediately put a single port or group of ports in a specific mode. This override will stay active on the specified ports until the system administrator reasserts the automatic schedule. The Override Mode can be activated remotely by the system administrator. Refer to Manual Mode Selection as well. The Override Mode has one page which contains all parameters.
View System Report Management Information The SVMi-20i provides a large number of counters to track specific events occurring in an application and on a system wide basis. This allows an administrator to quickly view activity and parameter value settings. The SVMi-20i offers activity data and parameter value settings that provide management information on volume of calls, call connect time, messaging status, and resource utilization.
SVMi-20i Administration Guide Item Description Reporting It is used to indicate the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Calls The total number of calls serviced by an application type. Minutes Total minutes %Connected Callers The total percentages of calls connected to an application type.
To Subscribers Item 3-84 Description Reporting Indicates the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Subs Calls The total number of calls to the subscriber‟s extensions, listed by how the calls were handled (completed, redirected, rejected, etc.).
SVMi-20i Administration Guide Messaging Activity Item Description Reporting Indicates the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Activity The Message Activity types. Several different categories are shown. Public The first column is the total number of public callers that accessed a particular type of Message Activity.
By Call Code Item 3-86 Description Reporting Indicates the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Calls The total number of calls listed by each Call Code. %Total Count The percentage of the calls of a particular Call Code. Minutes The total connect time in minutes of all calls of a particular Call Code.
SVMi-20i Administration Guide By Hour Item Description Reporting Indicates the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Calls The total number of calls that came in during a specific hour. %Total Count The percentage of all calls received during a specific hour.
By Port Number Item 3-88 Description Reporting Indicates the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Calls The total number of calls that came in on a specific port. %Total Count The percentage of all calls received on a specific port. Minutes The total connect time in minute, of all calls on a specific port.
SVMi-20i Administration Guide By Day of Week Item Description Reporting Indicates the report period. This is the period between the date beginning when the report counters were last cleared and the date ending at the current date. Created The date and time the report was actually created. Calls The total number of calls that came in on a specific day of the week. %Total Count The percentage of all calls received on a specific day of the week.
Site Information This page allows the system administrator to access helpful information about the site in which the SVMi-20i is installed. This information becomes very useful long after the system installation has been completed. These are only memo pages but it is recommended that these screens be filled out for all sites. Having a record of all port connections helps make trouble shooting easier, if it becomes necessary. Status Screen The is the normal operating page for the SVMi-20i.
SVMi-20i Administration Guide Item Description Calls To-Date The total number of calls that the SVMi-20i has processed. Average Calls Per Week The average number of calls per week. Directory Accesses The total number of callers that have accessed the directory. Times All Ports Busy The total number of times all ports have been busy. Number Of Subscribers The total number of subscribers on the system. This is actually a mailbox count.
Explanation of Default Configuration Application Design Creating an application consists of linking appropriate blocks into a set of call control paths which, for a particular caller or group of callers, represents a call routing solution. The number of control paths needed to establish a proper routing solution depends upon how many alternatives or variations the organization wishes to provide to satisfy anticipated needs of a caller (s). The default application is built using blocks.
SVMi-20i Administration Guide FORWARDED CALLS Forworded calls follow the same initial call flow as stated above. Their call type is identified as a forwarded call and the call is passed to a MENU block that handles forwarded calls. This MENU block does not speak to the caller but simply looks at the Forward ID of the call and transfers the caller to an appropriate subscriber‟s personal greeting.
Directory Block This is a utility that sets up necessary parameters used in the subscriber‟s directory list. Document Librarian Block Manages the Fax Blocks, that together forms its FAX or Document Library. On-demand, it finds and faxes back to the caller specified Fax(s). Manages Fax Block retention, recording length and authorizations, and caller replay options. It also controls the caller's path through its library.
SVMi-20i Administration Guide MClass Block This is a class of service block for mailboxes, and contains additional permissions that apply to all mailboxes in this class. Menu Block This speaks prompts to a caller and routes the call based on the caller entry. The Auto Attendant main menu is an example of a menu block. Mode Block This answers incoming calls for assigned port (s) by mode, as assigned in the Schedule Table. It collects and stores CallData in appropriate call session memory registers.
Station Block The station block is responsible for dialing. When the SVMi-20i dials or transfers any calls, it uses the station block. All devices accessible via Touch-Tone dialing on the SVMi-20i use at least one of these. Each contains call progress information to monitor and processes calls to the associated device (s). Extension and Mailbox Objects On the SVMi-20i, subscribers are defined by both extension blocks and mailbox blocks.
SVMi-20i Administration Guide Call Directors Call Directors are powerful tools used to connect the various blocks together. All blocks that pass control of a call to another block use Call Directors. Call Directors pass control of a call to the next block. Which block they pass control to is dependent on certain conditions, called events, that have occurred within the current block. Events may include no entry, invalid entry, no message left, operator requested, and user exit.
Mode Specific Event Pointers When configuring any block that defines event targets (exit points from the block), the SVMi20i will first ask you to select a mode. This allows exit destinations to be different for each mode. For example, the next pointer might access an announcement informing callers of special daytime sales events in the „Day‟ Mode, but after 5:00 p.m., it would pass control to a different announcement about evening shopping hours, in the „Night‟ Mode.
SVMi-20i Administration Guide Configuration Blocks Announcement Block An Announcement Block contains recorded voice information. Each block may contain up to 15 minutes of recorded voice information for playback in an audiotext application. After playing the announcement, control is passed to the target of the NEXT pointer. This is either another announcement block, or back to the Audiotext Librarian Block controlling this announcement application.
Item 3-100 Description Label The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. Number The number representing this announcement. It may not be the same as the number of any other announcement. This range of numbers is a different range from the mailbox or extension numbers.
SVMi-20i Administration Guide Call Director Item Description Operating Mode This is used to select an operating mode for configuring modespecific pointers. Examples of operating modes are Day, Night, or Holiday. This field does not set the operating mode for the system, which is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Choose the mode you would like to program.
Audiotex Librarian Block This provides the control for Announcement Blocks. The Audiotext Librarian controls all the prompting and parameters used when recording and playing back announcements. This information includes the allowed length of the message and the number of days it will be retained.The Audiotext Librarian Block is used in conjunction with a Menu Block to disseminate information.This block does not contain pointers to nnouncement blocks.
SVMi-20i Administration Guide Item Description Label The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. Max ANN length The maximum recordable length, in seconds, of any announcement created via access through this Librarian. Values may be from 1 to 999 seconds. User can create ANN When this parameter is set to 'Yes' the user can create new Announcement Blocks over the telephone.
Item 3-104 Description Disk is full prompt A prompt which will be played when the announcement storage unit is unable to record an announcement of the Max ANN Length. Valid entries are 0001 - 9999 with blank indicating "say nothing." Offer to replay the prompt A prompt, after the announcement has played, which instructs the caller to dial the Digit to Replay, to hear the announcement again. Valid entries are 0001 - 9999 with blank indicating "say nothing.
SVMi-20i Administration Guide Call Director Item Description Operating Mode This is used to select an operating mode for configuring modespecific pointers. Examples of operating modes are Day, Night, or Holiday. This field does not set the operating mode for the system, which is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Choose the mode you would like to program.
Item 3-106 Description NO-ENTRY This is the block to go to if the caller is prompted to replay the announcement and does not enter anything. USER-EXIT The next block to go to when the administrator is done recording an announcement. It is recommended that the named block be the MENU Block that control was transferred from, to allow the administrator to record another announcement. © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Bye Block The BYE block is very simple. Its purpose is to say good-bye to a caller, disconnect a call, and free the port. The only parameter is a prompt to be spoken before disconnecting. There is only one Bye block available in the SVMi-20i but additional Bye blocks can be added. Item Description Label The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name.
Dial Block The functions of a DIAL block are to perform a dialing operation and then either release the call or branch to another block, based on the outcome of the dialing operation. This block is commonly used to transfer callers to an operator for assistance. It does not have extensive automated attendant features of an Extension block. However, it is useful for transferring calls to another system such as a dictation system, answering machine, FAX machine, MODEM, and paging terminal.
SVMi-20i Administration Guide For instance, an answer pointer can be set to play customized prompts, initiate a caller dialog, or invoke menuing options after a call is answered. General Information Item Description Prompt The number of the prompt spoken to the caller before executing the specified dialing operation. Allowable inputs are 0001-9999. Blank indicates „say nothing‟ for prompts numbers higher than 0999. Number This is a DTMF string required for dialing a telephone or an extension number.
Item 3-110 Description Busy Count This shows the number of calls processed by this block which encountered a busy signal and what percentage of the total calls this number represents. Fbusy Count This shows the number of calls processed by this block which encountered a fast busy signal (usually indicating that an invalid number was dialed or the destination returned fast busy in a DND condition) and what percentage of the total calls this number represents.
SVMi-20i Administration Guide Call Director Item Description Operating Mode This displays the Mode name and number for which the displayed block pointers‟ targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. Pressing ENTER at this field opens a mode target generator, from which an existing mode name may be selected, or a new name may be entered.
Item Description NO-ANSR The SVMi-20i goes immediately to a designated target block when a no-answer condition is encountered. BUSY The SVMi-20i goes immediately to a designated target block when a busy condition is encountered. FBUSY The SVMi-20i goes immediately to a designated target block when a fast busy is encountered. ERROR The SVMi-20i goes immediately to a designated target block if an error signal is encountered after dialing the number.
SVMi-20i Administration Guide Directory Block A Directory block defines necessary information about how the system Dial-by-Name Directory will function. Note that in order for the directory feature to properly work, the included subscribers must have recorded their names and entered DTMF values for them.
Item 3-114 Description Wait for first digit This is the amount of time in seconds that the system waits for the caller to enter the first digit. Wait for subsequent digits This is the amount of time in seconds that the system waits for the caller to enter the digits following his first entry digit. Repeat prompts if no entry This is the number of times that the system repeats prompts if the caller does not enter any digits.
SVMi-20i Administration Guide Prompts This page contains a list of the prompts that the SVMi-20i plays to a caller when the directory feature is being used. Item Description Enter name This is a prompt asking the caller to spell the called party‟s name. For instance, this is the prompt you would change if you want to ask the caller to enter the parties first name. Target name prefix This is a prompt spoken in front of the target object‟s name, „To reach….‟.
Call Director Item 3-116 Description Operating Mode This is used to select an operating mode for configuring modespecific pointers. Examples of operating modes are Day, Night, or Holiday. This field does not set the operating mode for the system, which is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Choose the mode you would like to program.
SVMi-20i Administration Guide Document Librarian Block A Document Librarian manages the fax blocks whose documents together form its fax library. Its primary mission is to make sure the fax library is not outdated; and the caller gets a copy of the fax documents he is authorized to receive when and where he wants them. The Document Librarian Block does not contain the fax documents themselves, nor does it house the documents.
Item 3-118 Description VMS Group Group numbers are convenient for organizing large sets of fax documents into application specific groups. This number must be the same as the Group Number for the Fax Blocks this Librarian accesses. It will be used by a Menu Block's Srch Input Pointer to select which Fax Group will be accessed to send or receive a fax. In small applications, the default value of 01 is normally used. Values from 01 to 99 are valid.
SVMi-20i Administration Guide Faxback Delivery Item Description Local Area Code The local area code must be entered in this field so SVMi-20i can determine when to include an area code for dialing fax call back telephone numbers. On premise Y/N Select Yes/No to allow/restrict fax delivery On premise station name The Station type to use for on premise fax back deliveries. Local call area Y/N Set to 'Yes' to allow call back delivery to telephone numbers in the local area code.
Item 3-120 Description Long distance station name The Station type to use for off premise fax back deliveries. Select a new or existing station Block. Set the Prefix as in Local Calls, and include any special access codes for the desired long distance carrier to use, or Least Cost Routing codes. Account codes may also be included, as long as the field length of eight digits is not exceeded. Both Long Distance Prefix and Suffix accept the same digits as in Local Call fields.
SVMi-20i Administration Guide Interface Item Description Wait for caller entry The number of seconds, from 0 to 20, SVMi-20i waits for an entry after the caller has been prompted to select an option. The time begins at the end of any prompt that requests an entry from the caller. Repeat pmts if no entry The number of times callers are prompted to select an option if they make no entry after the initial prompt. If set to '0', prompts for options are not repeated. Values of 0 to 20 are valid.
Item Description or call back numbers. 3-122 Reject The digit allowing a caller to reject a selected document or an improperly entered call back number. If left blank, callers will not be given the option to reject and re-enter documents or call back numbers. Replay The digit used by a caller to replay the Voice Label of a selected fax document. Leave the field blank to disable the option of replay.
SVMi-20i Administration Guide Call Director Item Description Operating Mode This is used to select an operating mode for configuring modespecific pointers. Examples of operating modes are Day, Night, or Holiday. This field does not set the operating mode for the system, which is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Choose the mode you would like to program.
caller presses the Escape digit. It is usually a Menu Block to provide the caller with other options. 3-124 MORE If a caller presses the digit for Get More documents, this pointer's Target Block receives control. It would normally be the same Menu from which the caller originally entered the fax application. In a large document Library, it might be a Menu of Document Subjects.
SVMi-20i Administration Guide Prompts Item Description Caller Interface Prompts These are the prompts spoken to callers when they send and/or receive fax documents. The default prompts (200—217) are prerecorded and contain all the appropriate verbiage. If these prompts are to be rerecorded, the new prompts should contain the identical information on a per prompt basis to ensure that the caller is prompted for the correct entries.
EClass Block The ECLASS (Class of Service) block is an expansion or extension of service parameters which pertain to an extension block. All extension blocks are associated with one ECLASS block. ECLASS blocks specify the voice prompts and operating parameters to be used when transferring calls to extension blocks and what to do in the event of a failed transfer (ring-noanswer or busy). It authorizes subscribers to make outbound calls.
SVMi-20i Administration Guide Item Description Label Name The first parameter is the block name. A block name can also be referred to as the Label Name and can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. MBX, EXT or LIST numbers may not be duplicated within the same group. The ECLASS group number is located to the left of the ECLASS block name.
Item Description Other options This is a digit that the caller enters to indicate that they wish options, other than leaving a message or holding. Allowable digits are 0-9, but cannot be the same as the Digit to Leave Message, Digit to Hold, or Digit to Request Paging. Operator This is a digit that the caller enters to transfer to an operator. Control is passed to the block indicated by the Operator pointer. Escape This is a digit that the caller enters to exit immediately from the current process.
SVMi-20i Administration Guide Item Description Monitored xfer prompt The prompt played during a monitored transfer. By default, this is „Please hold while I connect your call‟. „Find me‟ xfer prompt The prompt played during a „find me‟ operation. By default, this is „Please hold while I locate your party‟. Call screening The prompt played during call screening. By default, this is „Whose calling please?‟. No answer prompt The prompt played to a caller during an unanswered transfer.
Hold Controls Item 3-130 Description Max hold queue size The maximum number of callers allowed to hold in queue while waiting to be transferred to a Work Group member. Once this parameter is exceeded, the SVMi-20i will look at the Que-Full or Expand event pointer to determine what action to take. Allowable input ranges from 1 to maximum number of ports installed.
SVMi-20i Administration Guide Item Description extension. No digit hold prompt A prompt that plays during caller hold options. By default, this is „If you would like to hold, please stay on the line‟. No digit continue holding prompt A prompt that plays during caller hold options. By default, this is „To continue holding, please stay on the line‟. Announce hold interval prompt A prompt that plays during caller hold options. By default, this is „I will try that extension in a moment‟.
OutCall Item 3-132 Description On premise Set to „Y‟ to allow the subscriber to make on-premise Outcalls. The On Premise Station Type indicates Station type to use for on-premise out calls. If left blank, the SVMi-20i will automatically select a Station type. Off premise Set to „Y‟ to allow the subscriber to make local Outcalls. The Off Premise Station Type indicates Station type to use for offpremise out calls. Leave blank for auto select.
SVMi-20i Administration Guide Call Director Item Description Operating Mode This is used to select an operating mode for configuration of mode-specific pointers. Examples of operating modes are Day, Night, or Holiday. This field does not set the operating mode for the system, which is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode.
Item 3-134 Description OPTIONS When a transfer to an extension results in a busy or ring-noanswer condition, the caller is given choices such as „To leave a message, press 1, to hold, press 2, or for additional options, press 3.‟ This pointer determines the menu block which control will be passed to if the caller presses a digit for additional options.
SVMi-20i Administration Guide Extension Block The Extension block is one of the two blocks (Extension,Mailbox) that describes the subscriber. The Extension block controls the operating characteristics specific to the subscriber‟s extension. This includes all the caller options and transfer instructions. It is important to understand that in the SVMi-20i system, the only function of a mailbox block is to take a message and perform notification.
Item 3-136 Description Label Name The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. MBX, EXT, or LIST numbers may not be duplicated within the same group. The SVMi-20i stores the subscriber name in either „lastname, firstname‟ or „firstname lastname‟. When entering the subscriber name, it is suggested that you follow one format or the other for the entire application.
SVMi-20i Administration Guide Item Description Dial Number The actual number that the SVMi-20i will dial to complete the transfer. The SVMi-20i associates two types of numbers with an extension: the block identification number called the Key and the Dial Number. The Key is the number that the caller enters for a particular called party‟s telephone. The Dial Number is the number that the system database recognizes as one of its stations.
Item Description CallDirector to ask where to send the call for that call condition. - FULL (SUPERVISED): The SVMi-20i transfers the call and waits until the call is answered. If the call is not answered (NOANSWER), the call transfer is aborted, pulling the call back and follows the extension block‟s „No-Answer‟ call condition rules. This can be to play the subscriber‟s Primary/No-Answer Greeting if recorded, or be directed to the CallDirector to ask where to send the call for that call condition.
SVMi-20i Administration Guide Item Description Password extension user menu. In the SVMi-20i, subscribers usually have both an Extension block and a Mailbox block (but may have only one of them). Since each of these blocks have a password option, if different password values are entered in each of these blocks (extension and mailbox), the SVMi-20i will try to resolve these two password fields into one value. The extension password will override the value in the mailbox field.
Authorization Item 3-140 Description Blocking Call blocking will prevent any calls from being transferred to your extension or designated location. You may think of it as a DND feature. It will override all call transfer instructions (follow me, forward, find me, etc.), but it will not override call screening. A „Y‟ in this field allows the subscriber to set Call blocking for their extension. An „N‟ in this field disables the option and it will not be spoken as an option in the extension user menu.
SVMi-20i Administration Guide Item Description Call screening A „Y‟ in this parameter allows the subscriber to set call screening for their extension. The SVMi-20i asks the calling party to speak his name before transferring the call and allows the called party to accept or reject the call when answered. If the call is rejected, the SVMi-20i will prompt the caller that their party is unavailable and allow them to dial another extension or leave a message. Allowable inputs are „Y‟ for yes or „N‟ for no.
Item Description Stored phone numbers allowed This allows the subscriber to enter a list of up to 9 personal phone numbers where the subscriber can be reached. Examples of this would be cell phone, branch office, home, etc. These numbers may be quickly entered into the designated location (Alternate #) or positions 1-5 may be used by the find me feature. See „Stored Numbers‟. Extended prompting enabled A „Y‟ in this parameter allows the subscriber to use Extended Subscriber Prompting.
SVMi-20i Administration Guide Item Description Stored Numbers This is a list of nine phone numbers where the subscriber can be reached. Examples of this would be cell phone, branch office, home, etc. These numbers may be quickly entered into the designated location (Alternate #) or positions 1-5 may be used by the Find Me feature. These numbers can be entered in this page or if allowed, the subscriber may enter and edit them by setting the Stored Phone Numbers Allowed flag, in Authorization page.
Caller Options Processor Item 3-144 Description Greeting Two greeting options are available in the SVMi-20i Extension block. They are NONE and BASIC. If the greeting is NONE, the subscriber may not record a greeting in their extension (they may however, if allowed, record a mailbox greeting). The caller will be played a list of caller options that match the selections that have been allowed in Eclass System Caller Options Digit Assignment.
SVMi-20i Administration Guide Item Description To Select The fields in this column are Event Pointers. They are activated by the administrator at the time of installation of each mailbox. The administrator sets the target values for each authorized Caller Option. The EClass defines the System Caller Options and sets the targets for those options in the EXT block. The System Caller Options can be overwritten by the administrator for each subscriber. Type Type indicates the type of block targeted.
Item 3-146 Description Operating Mode Indicates the Mode name and number for which the displayed block Pointers‟ Targets are active. Each Operating Mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new Modes are created. The Mode number and name are associated with the block‟s Pointers, not the block itself.
SVMi-20i Administration Guide Item Description OPTIONS This pointer is reached because the EClass (General page) assigned a specific digit to „options‟ and allowed the feature for at least one call condition. The extension block (page 3 of 5) will then show that „Other Options‟ has been assigned to that digit. On this Call Director page, you may assign any destination to this option‟s pointer.
QUE-FULL Pointer The Pointer may also be specified in the associated ECLASS block. However, the Pointer in the EXT block will take precedence. Activity This page will keep track of this extension block‟s activity. It contains the following statistics. Item 3-148 Description From, To Indicates the period between the date when the Report Counters were last cleared and the current date. It applies to all call counts in this report.
SVMi-20i Administration Guide Item Description represents. Blocked The number of calls which encountered call blocking set on this extension, and what percentage of the total calls this number represents. Rejected The number of calls processed as screened transfers, which were rejected by the subscriber, and the percentage of the total calls this number represents.
The Operating Modes in the CallDirector section of the Fax Block are used to provide the flexibility to handle calls differently for various modes of operation (typically at different times of the day). The CallDirector uses Event Pointers to pass control of the caller. Control goes either to another Fax Block or returns to the Document Librarian. General Information Item 3-150 Description VMS Group The Fax Group Number is located to the left of the Fax Block Name.
SVMi-20i Administration Guide Item Description access to multiple documents with one entry. Label The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. Retention The number of days or accesses, set in the Document Librarian associated with the Fax Block, to retain the document contained in the Block. Pages The system automatically displays the length of a document in standard pages.
Call Director Item 3-152 Description Operating Mode This is used to select an operating mode for configuring modespecific pointers. Examples of operating modes are Day, Night, or Holiday. This field does not set the operating mode for the system, which is done in the schedule table. This selection allows you to program different destinations called event pointers for each mode. Choose the mode you would like to program.
SVMi-20i Administration Guide List Block A LIST is a special type of Mailbox block that is used to distribute copies of recordings to a predetermined list of mailboxes. When a message is addressed to a LIST mailbox, a copy of the message is sent to each of the member mailboxes. A List block can also verify addressees and password protect information. It can record a voice response or connect the recipient to the sender when authorized.
Item Description for ECLASS, EXTENSION, MCLASS, MAILBOX, and LIST blocks generally are used for Multi Tenant environments. 3-154 Number The number representing this LIST. It may not be the same as the number of any other LIST or Mailbox with in a particular subscriber group. Extension The name of the extension that belongs to this list. In many applications, this parameter will be left blank. This parameter‟s primary use is to set an extension block that is used as a Department extension.
SVMi-20i Administration Guide Item Description Retention days remaining The number of days remaining before this block is automatically discarded during system maintenance if there are no list members. List blocks are not automatically deleted for lack of use as long as they contain members. Delete all unheard copies of … If this parameter is set to „Y‟, the SVMi-20i will un-deliver all unheard copies of a message sent to this list after the first listener saves the message.
List Member This page contains a list of the Mailbox blocks, which messages left in this LIST block will be distributed to. These mailbox blocks are referred to as Members. Members may include other LIST blocks, thereby creating „nested‟ lists. A system administrator using the PC interface must enter the members contained in this list. 3-156 © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide Call Director Item Description Operating Mode It shows the mode name and number for which the displayed block pointers‟ Targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. The mode number and name are associated with the block‟s pointers, but not the block itself.
Item 3-158 Description NOMSGLEFT This is the block that the SVMi-20i will pass control to if the caller does not leave a message. The target block may allow the caller the option of returning to the beginning of the application, or sending the caller to the Bye block if the organization does not want to give the caller additional options.
SVMi-20i Administration Guide Mailbox Block The mailbox block is used to implement the voice mail messaging features on the SVMi-20i. It also controls the operating characteristics specific to an individual mailbox such as whether the mailbox is announce-only or if the subscriber has mailbox administration capabilities. This block maintains the message notification details. The mailbox is where a subscriber receives, sends, and manages messages.
General Item 3-160 Description VMS Group VMS group Label Name This is the name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. MBX, EXT, or LIST Numbers may not be duplicated within the same group. The SVMi-20i stores the subscriber name in either „lastname, firstname‟ or „firstname lastname‟.
SVMi-20i Administration Guide Item Description Number This is the number of the mailbox. It cannot be the same as any other mailbox block or list block. This is the number that is used to give the block a unique identity. It is also the number that is used to call the mailbox and can be referred to as it‟s „Key‟ value. Extension The extension number to which the mailbox belongs. Mclass This is the name of the mailbox class of service that defines operating characteristics for this mailbox.
Item Description Subscriber password This field allows the mailbox password to be changed to the default digits, to be specified by the default password in the System Wide Parameters, or to be removed completely. Inputs are „DEFAULT‟ or „NONE‟. In the SVMi-20i, subscribers usually have both an extension block and a mailbox block (but may have only one of them).
SVMi-20i Administration Guide Authorization Item Description Forced messages allowed This option makes the mailbox capable of sending Forced Messages. Forced Messages are messages that have either „Reply Required‟ or „Delivery Imperative‟. When a message is designated as Reply Required, the messages recipient MUST reply to the message before the message can be saved or deleted. When a message is designated as Delivery Imperative, the SVMi20i will take an extra step to deliver it.
Item 3-164 Description Message grouping allowed If this is enabled, a subscriber may group messages for playback. Reminders, messages from a specific sender, Urgent messages, Call back messages, and Private messages may all be grouped separately. (Reminders may be further sub-divided in the Subscriber Workload manager). Mailbox greeting allowed When set to yes, the caller is allowed to record a mailbox greeting.
SVMi-20i Administration Guide Alerts Message Alert allows the subscriber to be notified at an alternate number (home, cell phone, etc.) of any new messages in their mailbox. Item Description Message alert is currently on A „Y‟ in this field enables Message Alert capabilities for this mailbox. An „N‟ disables the Message Alert feature. This parameter setting may be overridden by the phone interface.
MWI & AutoFoward Item 3-166 Description This mailbox has an MWI It notifies that a new message has arrived. LCD, LED and Tone are used for this end. MWI number It assigns an extension number to notify that a new message has arrived for this mailbox. Enable auto forward This option turns Auto Forward on. When set, any messages arriving in this mailbox will be automatically forwarded to the destination specified on Mailbox block Call Director page.
SVMi-20i Administration Guide Item Description Notify on urgent messages only Alerts the subscriber only if the message left was designated as urgent. Station The type of station block to use for pager out dials. Dial The pager number to dial to notify of new messages. Notification schedule Enter the from-to times for each day of the week that this pager should be notified of new messages. This schedule may also be set by the subscriber.
3-168 Item Description Fax delivery is on A 'Yes' enables that delivery of new fax messages received will automatically be sent to the subscriber's designated Fax Number during the delivery schedule times periods. A 'No' disables this option and the subscriber will manually have to ask the SVM to print his selected Fax Mail messages. Deliver urgent faxes only Alerts the subscriber only if the fax left was designated as urgent.
SVMi-20i Administration Guide E-Mail Gateway Item Description Enable EMail Gateway support This is a „Y‟ or „N‟ setting. „Y‟ enables the email gateway for that subscriber‟s mailbox, and „N‟ disables the functionality. From Put in the email address that the subscriber would like to receive „Replies to‟ if a recipient of a voice message from him or her wishes to reply via email.
EMAIL ADDRESS SYNTAX An email address can be entered in a couple of ways. The traditional email syntax is username@mailserverdomain.domainsuffix (domain suffix = .com, .net, .org, etc). In this case, the name entered as the mailbox label name will be displayed in the Inbox „From‟ field if the voice message was sent subscriber to subscriber. If you do not want the recipient to see the label name as it is typed, you can use the following syntax: Firstname Lastname
SVMi-20i Administration Guide Call Director Item Description Operating Mode It indicates the mode name and number for which the displayed block pointers‟ targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. The mode number and name are associated with the block‟s pointers, but not the block itself.
Item 3-172 Description NOMSGLEFT This is the block that the SVMi-20i will pass control to if the caller does not leave a message. The target block may allow the caller the option of returning to the beginning of the application, or sending the caller to the Bye block, if the organization or individual does not want to give the caller additional options.
SVMi-20i Administration Guide Activity This page will keep track of this mailbox block‟s activity. It contains the following statistics. Three columns of statistics exist: Outside or Public callers, Call from other subscribers, and Totals. Item Description Date last accessed The last time that the subscriber logged into this mailbox.
Item 3-174 Description New messages The current message count broken down to reflect how many have not been saved, from both „Public Callers‟ and other subscribers. Saved messages The current message count from „Public Callers‟ and other subscribers reflecting how many have been saved. © Samsung Telecommunications America, LLC.
SVMi-20i Administration Guide MClass Block The MClass (Class of Service) block is a block containing many general parameters effecting Mailbox or List block. Each MClass block may be associated with one or several subscriber mailboxes (Mailbox blocks) or List blocks.
Item 3-176 Description Maximum number messages Maximum duration allowed, from 0 to 999 seconds, that a subscriber can receive and/or save messages in his or her mailbox. Zero means no limit. Once the maximum has been met, callers attempting to leave a message will be informed of the message storage unit full condition. The subscriber will be informed of the message storage unit full condition immediately after entering his password.
SVMi-20i Administration Guide Public Caller Interface Item Description Wait for caller entry This is the number of seconds, from 1 to 99, that the SVMi-20i waits for an entry during the message editing and message retrieval operation. The time begins at the moment that a prompt that requests an entry from the caller is spoken. Upon entry of the first digit, the time is reset so that the caller has the full Wait for Caller Entry time to enter another digit.
Item Description Digit for operator assistance The Operator digit, when defined, allows the caller, while listening to the subscriber‟s personal greeting or recording a message, to press a specific digit to transfer to the operator defined by the „OPERATOR‟ pointer. Digit to skip greeting The digit to skip the greeting, when defined, allows the caller, while listening to the subscriber‟s personal greeting, to enter a specific DTMF digit to skip the greeting and enter record mode.
SVMi-20i Administration Guide OutCall Item Description Number of attempts The number of attempts made to perform notification. Busy retry time The time between notification outcall attempts, in minutes, if the previous attempt returned a busy signal. No answer retry time The time between notification outcall attempts, in minutes, if the previous attempt returned was not answered. On Premise Set to „Yes‟ to allow the subscriber to make on-premise callbacks.
Prompts Item 3-180 Description Prompt prior to record Used in the system wide record facility for a public caller leaving a message. This field is left blank, by default. You may create a custom prompt. The system prompt recorded for this field is prompt 0760. Prompt indicating error Played when a caller has chosen to record something when the disk is full. By default, this prompt is „Sorry. The message storage unit is full.
SVMi-20i Administration Guide Item Description Prompt for call back By default, this prompt is „To request a callback, press „3‟.‟ It may be changed to any other system prompt or you may replace it with a custom prompt. Prompt for phone number By default, this prompt is „Enter the telephone number where you can be reached.‟ It may be changed to any other system prompt or you may replace it with a custom prompt. Prompt for invalid entry By default, this prompt is „Invalid entry. Try again.
E-Mail Gateway Item 3-182 Description Host ID Enter the IP address of the host mail server used by the subscribers assigned this MClass. Port The default (recommended) port to use is 25. Most mail servers look at port 25 for receiving and sending mail. SMTP User ID This is the User ID that the SVMi-20i will use to log on to the mail server and identify itself as a client associated with sending mail.
SVMi-20i Administration Guide Item Description Retry interval This is how long the SVMi-20i will wait between failure attempts before trying to deliver an email message again. Adjust message retention „N‟ is the default setting. This means that the SVMi-20i will leave the original voice message as New.
Call Director Item 3-184 Description Operating Mode Indicates the mode name and number for which the displayed block pointers‟ targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. The mode number and name are associated with the block‟s pointers, not the block itself.
SVMi-20i Administration Guide Item Description ESCAPE The block to go to, if the caller presses the Escape digit to escape from a mailbox (the escape digit may be pressed anytime before the recording tone). It is recommended that the named block be the initial MENU block. This allows the caller to return to the main options that may include dialing another extension. GREET-DTMF This is the block to go to, if the caller enters any valid DTMF while listening to the mailbox greeting.
Menu Block The menu is used to speak something to the caller, collect a caller‟s DTMF entry, and pass control to another block. A menu can accept entries from 1 to 16 digits in length. The menu performs a search operation to match the caller ENTRY. For example, a menu prompt may be, „You may dial an extension directly or for sales press 1, for service press 2.‟ If the caller presses 1, a pointer with an input value of <1> directs the caller to an extension group within the system called „SALES‟.
SVMi-20i Administration Guide Item Description Take INPUT from The value which the SVMi-20i uses to search INPUT values in the input processor on Menu Input Processor page. - ENTRY: If a menu is expecting DTMF digits from the caller, this should be set to ENTRY. - KEY: The search is based on input that has been stored in the KEY register that existed upon entry to the current menu block.
Item 3-188 Description Request password prompt The prompt which asks the caller to enter a password, when appropriate. The prompt is used when a caller has made an entry that requires a password for access to another block, or perform an administrative function. Maximum caller entry digits Indicates the maximum number of digits that the caller may enter in response to the menu prompts. The allowable values are 1-16. This should be set to the length of the maximum valid entry in this menu.
SVMi-20i Administration Guide Digit Assignment Administration and Escape digits should never be set to the same value. Menu Input Processor Item Description Operating Mode Indicates the mode name and number for which the displayed block pointers‟ targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. The mode number and name are associated with the block‟s pointers, not the block itself.
Item 3-190 Description Event - NO-ENTRY: The block that the SVMi-20i will execute next if the caller makes no entry in this menu. - INVALID: The block that the SVMi-20i will execute next if the caller has made too many invalid entries (determined by Retries allowed) or a search on a value other than ENTRY failed to find a match. - FAXCALL: The block that the SVMi-20i will execute next after hearing a FAX Tone. This applies only when the FAX machine is an extension of the system.
SVMi-20i Administration Guide Item Target Name Description Specifies the block to pass control to when the input value is matched with the input from the defined input source. Input Value for User Defined Event Pointers The input value is a defined event pointer that directs the SVMi-20i to other blocks. The input processor contains input pointers that determine which application block receives control of the call next.
MENU blocks search and give precedence in the following order: Translation pointers Other Pointers Extensions Mailboxes Activity This page shows the activity for this mailbox from the time the statistics were last set in Main Menu/Operating Utilities/Clear report count to the present time. Item 3-192 Description From ~ To Activity period Abandoned Callers who hung up while in this menu. Admin count The number of times an administrator accessed the system from this menu.
SVMi-20i Administration Guide Mode Block A mode block exists for each operating mode. An operating mode is defined by a combination of port (s) and time. It can be as simple as Day or Night mode, or more complex (e.g. a special mode that is in effect for port 2 and 3 between 9.23 AM and 7.41 PM on Mondays and Wednesdays). A mode block is an entry point into a call routing solution for a particular operating mode and can contain an opening voice prompt which the SVMi-20i will speak when answering a call.
Call Code Processor CallCode events represent call information that the SVMi-20i receives from the phone system. They determine the next block to pass control to. Item 3-194 Description Label Name The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. Mode Number The number is identified with the name of the mode.
SVMi-20i Administration Guide Item Description DT Direct call originating from a Trunk. DS Direct call originating from a Station. AT All calls forwarded, originating from a Trunk. AS All calls forwarded, originating from a Station. BT Forwarded on busy, originating from a Trunk. BS Forwarded on busy, originating from a Station. NT Forwarded on no answer, originating from a Trunk. NS Forwarded on no answer, originating from a Station. TT Manually transferred Trunk Call.
Prompt SALUTATION PROMPTS The prompt numbers to be spoken when the SVMi-20i answers a call in this mode. The prompts are only spoken if the call uses the NEXT pointer or is a Direct Trunk (DT) call. The prompts are spoken in sequence beginning with the prompt in the „First‟ position. These should include prompts that are only spoken upon answering (e.g., „Thank you for calling ABC company.‟) and are not repeated for the duration of the call. Allowable values include any four digit prompt number, 1000-9999.
SVMi-20i Administration Guide Network Mailbox Block The Network Mailbox (NMX) Block is used to send messages to Subscribers on remote systems where the Audio Messaging Interchange Specification (AMIS) Analog messaging is also installed. Because this is a multi-vendor standard, SVMi Series can both receive from and send to any manufacturer's voicemail system that is also fully AMIS Analog compliant.
AMIS Analog Messaging Protocols Feature Transmission Medium Framing Voice Format Address and Control Format Inter-System Security Send Receive Reply Notification of Non-Delivery Delivery Notification Full Duplex Message Flow Line Quality Test Message Importance Indicator Message Privacy Message Sending Priority Non Receipt Notification Originating Message Timestamp Receipt Notification Separate Originator's Voice Name Service Notification Store and Forward Maximum Number of Messages/Call Protocols Telepho
SVMi-20i Administration Guide Identification of originating system identifier (IDDD number) and mailbox in message envelope to facilitate tracking. Provision and support for gateways, used to concentrate traffic and provide for the connection of analog AMIS systems. Network management reports consistent with reports available for intra-vendor networked messages. © Samsung Telecommunications America, LLC.
General 3-200 Item Description VMS Group Mailbox, MClass, and List Blocks must all have a Group Number, in addition to their individual Block Number. This supports the partitioning requirements described in the Extension and EClass Blocks.Messages may only be exchanged by members of the same Group, and a Menu Block will only search on a single Group Number, as with Extensions. For most applications, all Mailbox, MClass, and List Blocks may be set to use the default Group 01.
SVMi-20i Administration Guide Item Description Extension The Name of the Extension associated with this Mailbox, if any. In most cases this should be left blank, as an NMX is not assigned to a local Subscriber, and calls are not directed to it. If an Extension is entered, it must not be one that is associated with any other standard Subscriber Mailbox. Mclass The name of the Mailbox Class of Service associated with this NMX. It should not be a Block used by Standard Mailboxes.
Item Delivery schedule Description If this is a Site NMX, enter up to four specific times in a 24-hour period, for batch delivery of network messages. Enter "ASAP" (or leave blank) to deliver all messages immediately upon receipt. If using the ALERT Pointer in the associated MClass to deliver during off peak hours, this field should be set to "ASAP", or the batch times must fall within the time the Mode for delivery is active on the Schedule Table.
SVMi-20i Administration Guide Item Description Local and Remote The three telephone number fields are country code, trunk or area code, and telephone number. Enter "1" or leave the country code blank for the United States. In the second field, enter the trunk code for a local system or an area code for within the United States. The third field is the seven-digit telephone number. Both numbers should be entered regardless of "type". The local number is the number of the system calling out.
Call Director Item 3-204 Description Operating Mode Indicates the mode name and number for which the displayed block pointers‟ targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. The mode number and name are associated with the block‟s pointers, not the block itself.
SVMi-20i Administration Guide Item Description ESCAPE The block to go to, if the caller presses the Escape digit to escape from a mailbox (the escape digit may be pressed anytime before the recording tone). It is recommended that the named block be the initial MENU block. This allows the caller to return to the main options that may include dialing another extension. This pointer applies only to public callers.
Activity Item 3-206 Description Date last accessed The last time the subscriber logged in to this Mailbox. Mailbox access count The number of times someone other than the subscriber ('Public Callers') accessed this Mailbox and the number of times the subscriber logged in to this Mailbox, regardless of what functions they performed. Message sent The number of messages this mailbox has sent, regardless of destination.
SVMi-20i Administration Guide Port Block The Port Block always precedes a Mode Block. This Block contains all the necessary parameters to link the PBX/Telephone system with the SVMi-20i. This includes all call setup protocols, hardware communication processes, handshaking, and switch integration. The Block tells the physical port how to communicate with the hardware it is connected to.
General Item 3-208 Description Link is wink start(DO NOT USE) In a wink start situation, the CO transmits a signal to say a call is coming in. SVMi-20i issues a wink to acknowledge the call. The wink for loop current is used in DID installations in which case the wait for loop current is set to 'Yes'. The setting 'No' acknowledges a flash hook. Wait for loop current(DO NOT USE) If this parameter is set to "Yes", incoming calls are signaled via a loop current.
SVMi-20i Administration Guide Item Description Disconnect signal Disconnect supervision is generally transparent to the installer and the user. When a calling party hangs up, a signal (IPC Message) is sent to SVMi-20i indicating the caller has dropped and the SVMi -20i should hang up it's appropriate Port. The SVMi-20i will, by default, only hang-up if the switch tells it to do so. This parameter allows the installer to select an additional type of disconnect signal which will be used with this system.
Set Information Item 3-210 Description Port logon(DO NOT USE) The digit(s) dialed to initiate, or maintain, communications with the phone system. The Port Logon feature instructs SVMi-20i to pick up the phone and dial the indicated string. When starting or if no calls come in for one hour, the system assumes it's not connected and checks. A comma (,) tells SVMi-20i to go off-hook for one second; a semicolon (;) places the line off-hook and tests for dial tone.
SVMi-20i Administration Guide Item Description Retrieve(DO NOT USE) The digit(s) dialed by the system to retrieve a caller from hard hold. Transfer(DO NOT USE) The digits to dial to place a caller on consultation hold (when transferring a caller from one extension to another) and get a dial tone. Connect(DO NOT USE) The digits to dial to complete a call transfer and connect the caller to the called party.
Query Block Query blocks are used to create a „voice questionnaire‟. The SVMi-20i can be configured to ask the caller a series of questions, record the caller‟s voice responses and combine the responses into single or multiple voice message (s) that is (are) placed into one or more specified mailbox (es). Common applications are order entry, caller opinion surveys, and information requests. To send the voice response to more than one mailbox, send the response to a list.
SVMi-20i Administration Guide General Item Description Label Name The name of this block. A block name can be any alphanumeric string of up to 16 characters (including spaces). A block name may not be the same as another block name. Query prompt This prompt requests a voice response to be recorded by the caller. It is followed by a short tone signal that indicates that the system is recording. Valid entries are 1000-9999, with blank indicating „say nothing‟.
Call Information Item 3-214 Description Take input from This is a list of possible input types. This will usually only be voice or in some cases DTMF. Important Note: If you are going to set any query block to take input from anything other than voice, you must set „Use 32/Kbit/s rate‟ to „Y‟. This will guarantee the accurate playing back of DTMF entries in a voice format during the transcription of the message. Maximum caller response The maximum length of recorded response allowed.
SVMi-20i Administration Guide Item Description Digit to confirm response If this is set to a valid DTMF digit, the SVMi-20i will automatically play back the response, just recorded by the caller. Then, it plays the exit prompt which should ask the caller to confirm the response by pressing this digit. Example: „Dial 3 to confirm your response or 2 to change it‟. Terminator digit The digit to enter to indicate that the caller DTMF entry is complete. This is usually the pound (#) key.
Item Description Operating Mode Indicates the mode name and number for which the displayed block pointers‟ targets are active. Each operating mode is given a unique number by the system. Valid numbers are 01-99, and are assigned in sequence as new modes are created. The mode number and name are associated with the block‟s pointers, not the block itself. This allows one block to route calls to different destinations in different modes.
SVMi-20i Administration Guide Item Description From ~To Indicates the period between the date when the report counters were last cleared and the current date. Applies to all call counts in this report. Calls The total number of calls that this block has processed during the period specified in the following range.
Speak Block The purpose of a speak block is to speak a prompt or system information to the caller. A speak block contains two prompts in addition to speaking system information. After speaking to the caller, control is passed to another block based on the target of the NEXT pointer. This block is commonly used to speak a salutation to the new caller and is useful for verifying caller input before passing control of the caller to the next block.
SVMi-20i Administration Guide Item Description Label Name Label name First prompt The first prompt spoken to the caller. Allowable inputs are 1000~9999. Blank indicates „say nothing.‟ Prompt index The system information spoken to the caller can be the system date or time, the current key value, or the value stored in the following registers: CID, FWDID, TRUNK, REG 1, etc. If the speak block is used to only speak a salutation to the caller, then this field is left blank.
Station Block The station block contains all the information needed to call or transfer a caller to a particular phone number. The bulk of the station block defines the various call progress signals. It also contains any additional dial strings needed to reach a particular station (like dialing „9‟ to access a trunk or adding digits after the call to activate a beeper). One of the handiest features of the station block is the Call Progress Training facility.
SVMi-20i Administration Guide General Item Description Label Name Label name Matching Dial Strings There are two ways for the SVMi-20i to select a station block. The station is specifically selected by a mailbox or extension block or by automatic selection. This Matching Dial String area is where the automatic selection takes place.
Item 3-222 Description Suffix Enter any DTMF that must be dialed after the actual number. This will usually be left blank but may include an account code or PBX feature code. Beepers usually require some form of DTMF entry after the telephone number. Simultaneous xfers Set this parameter to „Y‟ to allow more than one port to transfer to the same station simultaneously. This applies to blind transfer conditions only. This can be applied to cases such as station groups and operator positions.
SVMi-20i Administration Guide Override Strings Item Description Transfer The digits/string/command to dial to place a caller on consultation hold (when transferring a caller from one extension to another) and get a dial tone. No answer The digits/string/command that the system dials to abort a call transfer which resulted in a no answer condition. Connect The digits/string/command to dial to complete a call transfer and connect the caller to the called party.
ANNEX A. Special Characters Used When Writing Dialing Instructions These characters perform special functions when embedded in any dialing string: &-This is a flash-hook which is critical for signaling on analog systems. ,-The comma is a one second pause. \-The backslash is a four second pause. T-„T‟ tells the port to switch to tone (DTMF) dialing. This is the default. W-Wait for answer.
SVMi-20i Administration Guide Registers Below is how they are entered.
Ubigate iBG IVM User Guide ABBREVIATION A AC Alternating Current CA Call Agent CID Caller Identification CLI Call Line Identification COM Communication DTMF Dual Tone Multi Frequency GUI Graphic User Interface ID Identification IP Internet Protocol LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode C D G I L © Samsung Telecommunications America, LLC.
M MOH Music On Hold PCB Printed Circuit Board PIO Parallel Input/Output PSU Power Supply Unit ROM Read Only Memory SBC Single Board Computer SIO Serial Input/Output UA User Agent VMS Voice Mailing System VoIP Voice over Internet Protocol P R S U V 4-2 © Samsung Telecommunications America, LLC.
OfficeServ Series SVMi-20i Administration Guide ©2012 Samsung Telecommunications America, LLC. All rights reserved. Information in this manual is proprietary to SAMSUNG Telecommunications America, LLC. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG. Information in this manual is subject to change without notice.
