User guide

3-130
© Samsung Telecommunications America, LLC.
Hold Controls
Item
Description
Max hold queue
size
The maximum number of callers allowed to hold in queue while
waiting to be transferred to a Work Group member.
Once this parameter is exceeded, the SVMi-20i will look at the
Que-Full or Expand event pointer to determine what action to
take. Allowable input ranges from
1 to maximum number of ports installed.
Max hold time
(in minutes)
The maximum amount of minutes the caller will hold in queue
while waiting to be transferred to a Work Group member. Once
this parameter is exceeded, the SVMi-20i will look at the Que-
Full or Expand event pointer to determine what action to take.
Allowable input ranges from 1 to 99 minutes.
Require input
every nth try
This allows the caller to remain on hold for a busy extension
without pressing the hold digit for each retry interval. This
parameter specifies the number of retry intervals that the caller is
not prompted to enter a digit to indicate they wish to continue
holding.
Allowable entry for this parameter is 1-99. If this parameter is set
greater than „1‟, the SVMi-20i will default to „hold‟ on a busy
condition if the caller enters no digit on the first busy condition.
Retry interval (in
seconds)
This is the maximum number of seconds, from 1 to 99,that the
SVMi-20i waits when a caller elects to hold before re-trying the