User guide

1-12

Whenever a subscriber sets his designated location to a number other than his extension

number, the SVMi-20i prompts, „How long do you want this number to be your designated

location?‟ This feature can be activated for a number of hours, 1 to 9, for the end of the current

business day, for the beginning of the next business day, for a day of the coming week, for

Monday through Sunday, for a specific date, hour and minute, or until further notice is given.

A call transferred to a designated location is automatically a confirmed transfer. The subscriber

must press a digit to accept the transfer or they can press other digits to reject, redirect, or

record a real-time greeting that plays immediately to that caller.

Hold for Busy Station

The SVMi-20i may be enabled to allow callers to hold for a busy station.

When a caller elects to hold, the SVMi-20i places the caller in a Hold Queue.

If additional callers attempt to reach the busy extension and they choose to hold, they can be

informed of their position in the queue and the estimated hold time before being connected.

Callers given the option to hold may be limited. When the limit is reached, callers can be

routed to other extensions or applications that have been configured to deal with this condition.

Multiple Personal Greetings (9)

When a subscriber does not answer or accept a call, the SVMi-20i will answer.

The SVMi-20i recognizes five different reasons why a subscriber does not answer a call. We

refer to these reasons as Call Coverage Conditions. The SVMi-20i allows a subscriber to

assign a different personal greeting to each Call Coverage Condition. A condition should be

considered a „socket‟ into which a personal greeting is plugged. The greeting that gets plugged

into each socket should offer caller options appropriate for that condition.

The SVMi-20i provides each subscriber nine (9) personal greetings, labeled 1 through 9. A

subscriber can assign (plug in) any greeting to any Call Coverage Condition. However, when a

subscriber first logs on to the SVMi-20i, personal greetings numbered 1, 2, 3, 4, and 5, are

assigned to their respective Call Coverage Conditions (No Answer, Busy, Fwd All/DND, Night

and Call Screening). The remaining four personal greetings, labeled 6 through 9, are normally

used as alternatives to the greetings assigned to these conditions.

Night Intercept

This feature is used in conjunction with the subscriber‟s availability schedule. When this

feature is enabled and the subscriber is scheduled as unavailable, callers are NOT transferred

to the subscriber‟s extension. Instead, the SVMi-20i immediately plays the subscriber‟s Night

Greeting if recorded.