Operation Manual

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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management
Try Now
You can use this feature to let Samsung Electronics diagnose your TV remotely when you need assistance
with your TV. Set it to On. You will need to read and agree to the service agreement before using this
feature.
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This option requires an Internet connection.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
●
Diagnose your TV
●
Adjust the TV settings for you
●
Perform a factory reset your TV
●
Install recommended firmware updates
How does Remote Support Work?
You can easily have a Samsung Tech service your TV remotely:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the Support section.
3.
Select Remote Management, and then read and agree to the service agreements. When the PIN
screen appears, provide the PIN number to the agent.
4.
The agent will then access your TV.
Troubleshooting
You can get various solutions against troubles while watching TV. In case of unknown troubles, contact Samsung Contact Center.