Operation Manual

87
Other Issues
Use these procedures to resolve other issues which may occur.
The problem Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top of the TV. The bottom, however, may feel hot to the touch after extended
use. Children watching TV need constant adult supervision to prevent them
from touching the TV. This heat, however, is not a defect and does not affect
the TV's functionality.
The picture won’t display in
full screen.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full
screen.
The "Mode Not Supported"
message appears.
The output resolution of the attached device is not supported by the TV.
Check the TV's supported resolutions and adjust the external device’s output
resolution accordingly.
The Subtitles item in the TV
menu is greyed out.
When an external device is connected with an HDMI or Component cable, the
Subtitle is unavailable. Adjust the subtitle setting on the external device.
The TV smells of plastic. This smell is normal and will dissipate over time.
The Signal Information option
under Self Diagnosis isn't
activated.
Verify that the current channel is a digital channel.
The Signal Information is only available for digital channels.
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or
crooked.
Make sure the indicator arrows on the stand and stand holder are properly
aligned.
The remote control, and/or
voice does not work.
The TV ships with protective stickers covering some of the sensors. Make sure
all of the stickers have been removed.
The Broadcasting option has
been deactivated.
Broadcasting is only available when the Source is set to TV.
The Broadcasting menu cannot be accessed while you watch TV using a cable
or satellite box.
The Broadcasting menu cannot be accessed while a recording is in progress or
the timeshift function is running.
The settings are lost after 5
minutes or every time the TV
is turned off.
If the Usage Mode is set to Retail Mode, the TV's audio and video settings are
automatically reset every 5 minutes.
Change the Usage Mode ( Settings System Expert Settings
Usage Mode) to Home Mode.
There is an intermittent loss
of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are
mounting the TV to a wall, we recommend using cables with 90-degree
connectors.