User Manual
Table Of Contents
- English
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote (QLED TV)
- About the Samsung Smart Remote (UHD TV)
- About the Samsung Smart Remote (THE FRAME)
- Connecting to the Samsung Smart Remote
- Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote
- Using Anynet+ (HDMI-CEC)
- Controlling the TV with a Keyboard or Mouse
- Entering Text using the On-Screen Virtual Keyboard
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Using the Time Functions and the Timers
- Using the Auto Protection Time and Energy Saving Functions
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Using Other Functions
- Running the accessibility functions
- Running Accessibility Shortcuts
- Enabling voice guides for the visually impaired
- Enabling audio for the video description function
- White text on black background (high contrast)
- Setting the screen to black and white
- Inverting the screen color
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Learning about the TV menu
- Showing captions
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring advanced system settings
- Restoring the TV to the factory settings
- Troubleshooting
- Getting Support
- Diagnosing TV operational issues
- There Is a Problem with the Picture
- I Can't Hear the Sound Clearly
- There Is a Problem with the Broadcast
- My Computer / Game Console Won't Connect
- The TV Won't Connect to the Internet
- The Schedule Recording/Timeshift Function Isn't Working
- Anynet+ (HDMI-CEC) Isn't Working
- I Have Trouble Launching/Using Apps
- My File Won't Play
- I Want to Reset the TV
- Other Issues
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Read Before Using APPS
- Read Before Using the Internet Function
- Read Before Playing Photo, Video, or Music Files
- Limitations to the use of photo, video, and music files Try Now
- Supported external subtitles
- Supported internal subtitles
- Supported image formats and resolutions
- Supported music formats and codecs
- Video codecs supported by Q900R model series
- Video codecs supported by NU7100 model series or higher
- Video codecs supported by NU7090 model series or lower
- Read After Installing the TV
- Supported Resolutions for UHD Input Signals
- Resolutions for 8K Input Signals supported by Q900R model series
- Supported Resolutions for FreeSync
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Buttons and functions available while playing multimedia content
- License
- Accessibility Guidance
- 116 -
There Is a Problem with the Broadcast
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem Try this!
“Weak or No Signal”
displayed in TV mode/
cannot find channel.
Make sure the antenna cable is connected securely to the TV.
Select Source to confirm that the correct input source has been selected.
If the TV is not connected to a cable box or satellite box, run Auto Program to search for
channels.
● Settings Broadcasting Auto Program
The TV is not receiving all
channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Start Setup or Auto Program.
● Settings General Start Setup
● Settings Broadcasting Auto Program
There are no captions with
digital channels.
Go to Caption Settings and change the Caption Mode.
● Settings General Accessibility Caption Settings Caption Mode
Some channels may not have caption data.
The picture is distorted.
The compression of the video content may cause picture distortions.
This is especially true with fast moving pictures from sports programs and action movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
The picture quality is low. Select high definition (HD) channels or programs.
My Computer / Game Console Won't Connect
When the TV has difficulties connecting to a PC or game console, these steps may help resolve the problem.
The problem Try this!
The "Mode Not Supported"
message appears.
Set output resolution of your PC or game console so it matches a resolution supported by
the TV.
The video is OK but there is
no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required.
Note that the HDMI-to-DVI connection is only supported by the HDMI (DVI) port and this
port does not transmit audio.
To listen to the computer sound, connect external speakers to the audio output connection
of the computer.