Use and Care Manual

Troubleshooting
Getting Support
61 Getting support through Remote Management
61 Finding the contact information for service
62 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
62 Testing the picture
I Can't Hear the Sound Clearly
64 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
71 Before using the recording and schedule recording functions
72 Before using the timeshift function
Supported Resolutions for UHD Input Signals
72 If HDMI UHD Color is set to Off
73 If HDMI UHD Color is set to On
Read Before Using Voice Interaction
73 Precautions for voice interaction
73 Requirements for using voice interaction
Read Before Using Apps
Read Before Using the Web Browser
Read Before Playing Photo, Video, or Music Files
76 Limitations on use of photo, video, and music files
77 Supported external subtitles
77 Supported internal subtitles
78 Supported image formats and resolutions
78 Supported music formats and codecs
79 Supported video codecs
Read After Installing the TV
81 Picture sizes and input signals
82 Installing an anti-theft lock
82 Read before setting up a wireless Internet connection
Read Before Connecting a Computer (Supported Resolutions)
83 IBM
83 MAC
84 VESA DMT
IV V