e-Manual
Table Of Contents
- English
- Quick Guides
- Connections
- Remote Control and Peripherals
- About the Samsung Smart Remote (Voice Interaction version)
- About the Samsung Smart Remote (No Voice Interaction)
- Connecting to the Samsung Smart Remote
- Controlling External Devices with the Samsung Smart Remote - Using the Universal Remote
- Controlling the TV with a Keyboard or Gamepad
- Entering Text using the On-Screen QWERTY Keyboard
- Smart Features
- TV Viewing
- Picture and Sound
- System and Support
- Setting the Time and Using the Timer
- Using the Screen Burn Protection and Energy Saving Functions
- Using Anynet+ (HDMI-CEC)
- Updating the TV’s Software
- Protecting the TV from Hacking and Malicious Code
- Using Other Functions
- Running the accessibility functions
- Enabling voice guides for the visually impaired
- Enabling audio for the video description function
- Showing captions
- Adjusting the menu transparency
- White text on black background (high contrast)
- Enlarging the font (for the visually impaired)
- Learning about the remote control (for the visually impaired)
- Listening to the TV through Bluetooth devices (for the hearing impaired)
- Configuring advanced system settings
- Enabling game mode
- Restoring the TV to the factory settings
- Troubleshooting
- Getting Support
- Diagnosing TV operational issues
- There Is a Problem with the Picture
- I Can't Hear the Sound Clearly
- There Is a Problem with the Broadcast
- My Computer Won't Connect
- The TV Won't Connect to the Internet
- The Schedule Recording/Timeshift Function Isn't Working
- Anynet+ (HDMI-CEC) Isn't Working
- I Have Trouble Launching/Using Apps
- My File Won't Play
- I Want to Reset the TV
- Other Issues
- Precautions and Notes
- Before Using the Recording and Timeshift Functions
- Supported Resolutions for UHD Input Signals
- Read Before Using Voice Interaction
- Read Before Using Apps
- Read Before Using the Internet
- Read Before Playing Photo, Video, or Music Files
- Read After Installing the TV
- Read Before Connecting a Computer (Supported Resolutions)
- Supported Resolutions for Video Signals
- Read Before Using Bluetooth Devices
- Blocking programs based on their TV Rating
- Buttons and Functions
- License
70
My Computer Won't Connect
When the TV has difficulties connecting to a PC, these steps may help resolve the problem.
The problem Try this!
The "Mode Not
Supported" message
appears.
Set your PC’s output resolution so it matches a resolution supported by the TV.
The video is OK but there
is no audio.
If you are using an HDMI connection, check the audio output setting on your PC.
If you are using an HDMI-to-DVI cable, a separate audio cable is required. Note that
the HDMI-to-DVI connection is only supported by the HDMI (DVI) port and does not
transmit audio. To listen to the computer sound, connect external speakers to the
audio output connection of the computer.
The TV Won't Connect to the Internet
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
The problem Try this!
The TV cannot connect
to your network or apps
(for Internet compatible
models only).
Make sure the TV has a network connection ( Settings Network
Network Status).
Contact your Internet service provider.
The wireless network
connection failed.
Confirm your wireless modem/router is on and connected to the Internet.
The wireless network
signal is too weak.
Position your wireless router, modem router, or access point in a central location.
Avoid putting it in a corner.
Use a wireless repeater to get an instant boost in your wireless signal strength.
Place the repeater halfway between your wireless router and your TV.
The most common wireless technology, 802.11g (wireless-G), operates at a
frequency of 2.4 GHz. This frequency is widely used by many cordless phones,
microwave ovens, baby monitors, garage doors, and other wireless devices. Reduce
interference by not using or turning off wireless devices that use the 2.4 GHz
frequency. Instead, use devices that communicate via the 5.0 GHz frequency.
The software update over
the Internet has failed.
Check the network connection status ( Settings Network Network
Status).
If the TV is not connected to a network, connect it to a network.
The upgrade stops if you already have the latest software version.