User Manual

ENGLISH-34
Symptom Checklist
SmartThings App cannot be
installed.
fSmartThingsAppoperatesonAndroidOS6.0orlater,iOS10orlater.
fThesupportingOSversionforSmartThingsAppmaychangelater.
fForrootedsmartdevices,standardinstallationandusewillnotbe
guaranteed.
A message of product
registration failure appears.
fTrytheproductregistrationprocedureagainbyreferringtothepop-up
messages.
fPleaserefertothe“Settingupthewirelessrouter”intheusermanual.
fPleaserefertothestepsforcompletingtheproductregistrationintheuser
manualsection"AddingadevicetotheSmartThingsApp".
fWhentheproductregistrationfailsrepeatedly,resetthePOWERbot
andSmartphone,runtheSmartThingsAppagainandtrytheproduct
registration.
fThesameSamsungaccountshouldbeusedfortheloginofAppand
productregistration.
fAllusersshouldusetheSamsungaccountissuedbythesamecountry.
During product registration,
recharging button is pressed
and held as instructed but
the next step does not
appear.
fPresstherechargingbuttonuntilyouhearitbeep.
fIfthenextstepdoesnotappearwithinseveralseconds,pressthe
rechargingbuttononemoretime.
During product registration,
the wireless router I want
to connect cannot be
searched.
fCanceltheproductregistration,runtheSmartThingsAppagain,andtry
theproductregistrationagain.
During product registration,
the AP password
1111122222 is not input
correctly.
fPressandholdthe“[RobotVacuum]Samsung”onthenetworklistand
deletethenetworktoinitializethepassword.
During product registration,
the password of the
connecting wireless router
is not input correctly.
fCanceltheproductregistration,runtheSmartThingsAppagain,andtry
theproductregistrationagain.
fPressandholdthewirelessrouteryouwanttoconnectonthenetwork
list,anddeletethenetworktoinitializethepassword.
A connection cut between
the SmartThings App and
the POWERbot occurs
though the product
registration is completed.
fRefreshthescreenandwait.
fRuntheSmartThingsAppagain.
fCheckwhetherthereisaninternetconnectionproblem.Especially,a
firewallmayinterruptstandardoperation.
Troubleshooting
SR9300K_3ge_DJ68-00743A-06_AA.indb 34 2018-02-13 오후 5:01:31