User Guide

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Troubleshooting
Troubleshooting
Problem Action
Stains on clothes.
• Select an appropriate cycle for the laundry. Use the Heavy
Duty cycle for stained clothes.
• Apply a recommended amount of detergent as instructed by
the detergent manufacturer.
• Clean the magic lter (if it comes with your washer) on a
regular basis.
Has odours.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Dry the washing machine interior after a cycle has nished.
If a problem persists, contact a local Samsung service center.
Information codes
The washer may display information codes to help you understand what is occurring with
your washer better.
No Code Meaning
1 1C
The WaterLevel sensor is not working properly.
• Check WaterLevel Sensor wire harness.
• If the information code remains, contact a customer service
centre.
NOTE
When the washer displays “1C”, the washer do draining for 3
minutes. During this time, the Power button is inoperative.
2 3C
Check the motor for operation.
• Try restarting the cycle.
• If the problem continues, call for service.
WA7700M_DC68-03774D-00_EN+CFR+MES.indb 56 2016-12-13  1:21:33